This chapter covers the following topics:
Oracle Complex Maintenance, Repair, and Overhaul (CMRO) enables maintenance, repair and overhaul organizations that manage complex configurable and regulated equipment systems, to define, plan and execute every aspect of their maintenance operations such as configuration management, engineering, maintenance planning, and execution. It provides maintenance organizations with the tools required to increase asset turnover, improve response times, and increase service levels. Oracle CMRO is a fully integrated component of Oracle's eBusiness suite.
This chapter includes the following topics:
Oracle Complex Maintenance, Repair, and Overhaul is designed to manage the entire business process of defining, planning and executing the maintenance of complex configurable and regulated equipment systems. Improved response times, increased service levels, and faster asset turnaround times are critical to maintaining successful long-term maintenance, repair, and overhaul (MRO) operations. Oracle CMRO offers features such as maintenance-based inventory management, reliability centered maintenance, a fully web-based architecture, and online access to repair documentation that enable maintenance organizations to maximize efficiency and save costs. By integrating every component of the maintenance, repair, and overhaul operation, Oracle CMRO provides complete real-time visibility across the entire operation.
Oracle CMRO enables organizations to do the following:
Maintain complex configurations.
Effectively plan enterprise-wide operations.
Optimize maintenance execution.
Centrally manage all engineering data.
Organizations that build or maintain products with complex configurations need to track the configuration history. Oracle CMRO enables you to establish master configurations. Requirements automatically flow to all units based on that master and the history is updated every time changes are made to the configuration. You can combine requirements with actual repair and usage results to provide unit-specific maintenance and configuration history. With this configuration control, you can easily track component history throughout the lifecycle. You can also classify units into smaller groups based on common attributes.
Maintenance frequency and scope continually change based on usage, new regulatory requirements, and issues discovered during operation. Maintenance plans must be updated periodically to ensure high asset reliability and safety. Oracle CMRO enables comprehensive fleet and unit-based maintenance planning and scheduling. You can establish Fleet maintenance programs to create maintenance requirements and to schedule maintenance activities. You can plan work across all locations to meet both short-term and long-term requirements. By using long-term planning, you can optimize capacity and resource utilization. Concurrently, you can make daily adjustments to respond to changes based on recent activities.
Oracle CMRO enables you to streamline the execution process and simplify processes such as creating work orders, deploying resources, and updating maintenance history and configurations. Basic maintenance tasks associated with job creation and job completion are automated to increase worker productivity and to minimize aircraft downtime. You can capture results to ensure regulatory compliance and to guarantee traceability. Maintenance history is updated when work is completed. You can enter new service requests and work orders based on additional findings during scheduled maintenance activities. Oracle CMRO enables component shipping to and from third party maintenance providers. You can also charge costs associated with maintenance activities throughout the repair cycle.
Using Oracle CMRO, you can create, store, and manage data centrally. Oracle CMRO enables companies to leverage electronic storage and delivery of technical documentation for real-time access to accurate information and to ensure regulatory compliance. For example, you can capture quality information from all sources (suppliers, original equipment manufacturers, operators, third party maintenance providers) and store it in this single location to ensure traceability. Oracle CMRO provides for route management with reusable templates for individual operation instructions or a series of operations and an integrated document index. By automatically updating all related operations, these templates eliminate the need to perform system queries when route information is changed. Automating these processes eliminates costly manual labor, resulting in higher productivity and improved quality.
Oracle CMRO enables organizations to streamline maintenance operations, meet the demands for transport and service, and improve profitability. Oracle CMRO includes the following modules:
The automated visit forecasting process is a tool for the maintenance planners to group maintenance requirements together to support both a rough-cut visit plan as well as an operational maintenance plan (Primary Plan), based on a maintenance organization. This enables the planner to approach the plan and focus on the exceptions for both short and long term planning. This feature is used primarily for heavy maintenance such as letter checks and modifications. It is typically used to forecast 12-18 months into the future.
There are two components to the Auto Visit Planning process:
Process Flight Visit Schedules API (Short Term Planning)
Create Primary Visits (Long Term Planning)
Important: Only visits with a status of Planning can be used with this feature.
This functionality will improve the creation and scheduling of visits for both line and base maintenance.
For base maintenance, there is a new Autovisit Planning Workbench where users can define a processing hierarchy by master configuration, program type, subtype and a date range. The user can then launch and monitor concurrent programs which will:
Create new visits based on Primary Visit MRs.
Cancel existing visits.
Add UMP MRs to existing visits.
For line maintenance, users can define parameters for creating operational visits based off the flight schedule and maintenance capability of arriving and departing stations. The user can define both generic and specific parameters for flights which will:
Create pre and post-flight visits.
Create transit checks which will span an aircraft's downtime duration.
Adjust visits based on flight changes.
Cancel visits based on flight cancellations and re-routes.
Notify users of changes to specific visits and flight associations.
Using Route Management, you can maintain work cards in electronic form, so that they are easily accessible. You can use these work cards to provide technicians with task instructions and information on labor estimates, skill requirements, tools, parts, and materials required by the job. You can also remove redundant tasks and processes by storing each task card once in the database and then reusing it in multiple operations.
Using the Document Index module, you can maintain references to paper documentation and include links that technicians can use to access electronic documents, either in the database or on the Web. You can keep all document references under version control to simplify compliance with regulations. You can also link document references to part types or individual serialized parts to eliminate searches, maintain lists of suppliers, and automatically alert everyone on a distribution list when new documents or revisions arrive.
The integration between Oracle's CMRO and Enigma's 3C provides a unique solution for maintenance service providers. This integration provides the maintenance technicians with a set of tools that connects Oracle CMRO's extensive back office functionality for configuration management, engineering, maintenance planning, and execution with Enigma's documentation centric maintenance execution system in a wireless environment. This combination of the two products supports the maintenance technicians in efficiently executing all their maintenance tasks, achieving highest level of quality by providing the right information in the right place at the right time in a most user-friendly form.
You can use the Fleet Maintenance Program module to create maintenance requirements for all planned and unplanned maintenance. You can associate work cards and maintenance documents with maintenance requirements and define effectivity by associating these maintenance requirements with a master configuration, unit configuration or a product classification. To forecast maintenance due dates, you can designate intervals and thresholds on maintenance requirements. The Affected Items Listing enables maintenance personnel to view all units affected by a maintenance requirement.
Using the Master Configuration module, you can record the as designed configuration of the equipment that is maintained. This enables you to easily navigate through the hierarchy, specify which parts can be used in the assembly, and provide technicians with permissible part choices for each location. To enable technicians to easily access the information that they need, you can link documents to part positions and work cards. Master configurations can be used as templates for creating unit configurations.
You can use the Unit Configuration module to track the current as operated configuration of the equipment and to maintain the life cycle service history of the system and all the component parts, while considering the special conditions that affect service life measurements. To enable easy access to information, you can record the positions in the assembly where serialized parts are located and associate documents with them.
In the case of an aircraft accident, the unit configuration can be quarantined (frozen) to prevent changes to be made to the configuration that could affect the current state of the affected unit. Only the CMRO super user can request a quarantine to a unit configuration.
Related Topics
Configuration Access Control Management and Working with Unit Configurations, Oracle Complex Maintenance, Repair, and Overhaul User's Guide
The Product Classification module enables you to classify units into various groups for maintenance activities and associate documentation and maintenance requirements to these product classifications. The maintenance plans are automatically updated when units move from one group into another.
The Unit Maintenance Plan module enables you to maintain utilization forecasts, determine the remaining service time of units, and calculate due dates for maintenance requirements. Material requirements associated with the forecasted maintenance requirements are planned through Oracle Demantra Demand Planning application.
Minimum Equipment List (MEL) and Configuration Deviation List (CDL) functionality identifies equipment, as opposed to structural items, that can be inoperative or missing on aircraft, but still enable the aircraft to maintain airworthiness. MEL/CDL instructions are added to the CMRO planning process, enabling you to defer non-routine requirements.
The Visit Work Package module enables you to create equipment-based maintenance visit definitions that connect equipment with a block of tasks, location and date. You can manage maintenance requirements, calculate costs incurred on a visit using the visit task work breakdown structure, and define job hierarchy for all tasks in a visit.
The Planning module enables you to assess the maintenance workload capacity for all facilities and define a maintenance visit's resource requirements. You can schedule maintenance visits across the organization based on resource and facility availability, and compare resource capacities with resources required for the projected workload. Material requirements associated with the maintenance requirements in a visit are scheduled through Oracle's Advanced Supply Chain Planning application.
The Production module enables you to view job assignments, component and material availability; record maintenance activities, job completion, material and component consumption; and update maintenance compliance details. To satisfy regulatory requirements, quality inspection results can be issued. You can initiate new service requests for unplanned maintenance discovered during planned maintenance visits.
The Production module enables you to track all time and materials associated with jobs throughout the repair cycle and interfaced to Oracle Costing, to provide maintenance organizations with a real view into service costs.
The Production Planning module offers maintenance organizations an extensive site-level planning tool. Production planners managing shop floor activities assign personnel and equipment to jobs, fine tune work schedules, manage procurement and create material requirements for unplanned maintenance. Using Production planning, you can track components sent out for repair against the maintenance visit. Planners and shop floor managers consider working conditions when planning thereby ensuring a safe working environment.
Using Outside Processing (OSP), you can ship serialized parts to independent service organizations for service. Production planners assign jobs to third-party providers and group jobs that are marked for outside servicing onto an OSP work order. The work order contains all the information required for executing the required service. When the OSP work order is finalized, purchase orders and shipping orders are created. After the work is completed, jobs are reassigned to internal personnel for quality checks and parts receiving.
Using Outside Processing for Inventory service orders, you can create a service order directly from an inventory location without having to create a visit and an execution work order. The work order contains all the information required to reduce the time to create a service order and reduces the risk of errors. This feature increases the productivity of service order clerks, and improves the quality and accuracy of service order data.