Quality Command Center

This topic provides information about Oracle Quality Command Center dashboards for Oracle Process Manufacturing.

This chapter covers the following topics:

• Quality Command Center Overview
• Sample Inspection Dashboard
• Sample Analysis Dashboard

Quality Command Center Overview

You can use the Oracle Quality Command Center to manage product testing efficiently, enforce quality standards for products, and reduce cost and business risk. As a quality manager, a lab manager, a quality analyst, or a quality inspector, you can monitor inspections, and manage quality deviations by analyzing data using Key Performance Indicators (KPIs), performance evaluation metrics, charts, graphs, tables, and network diagrams. Based on your role, the Quality Command Center enables you to:

• Prioritize sample tests and manage the sample load.

• Analyze sample delays and tests that are due.

• Identify and resolve quality rejections.

• Prevent recalls and enhance customer trust.

• Take quick action and control quality deviations.

• Analyze quality issues across organizations and sample sources.

Before you load data from Oracle E-Business Suite into the Quality Command Center, ensure that your EBS data is accurate and current.

In Oracle Process Manufacturing Quality Management, the following Quality Command Center dashboards enable search functions using Enterprise Command Center integration:

• Sample Inspection dashboard - Use this dashboard to quickly search for, view and monitor sample inspections that are planned, or are pending analysis and approval. You can also view the number of delayed sample inspections and unassigned tests.

• Sample Analysis dashboard - Use this dashboard to identify and manage quality deviations. You can identify the quality tests that are out of the specification ranges and take corrective action to resolve the issues.

Note: You can use the Quality Command Center only after the installation and common configurations are completed as described in My Oracle Support Knowledge Document 2495053.1, Installing Oracle Enterprise Command Center Framework, Release 12.2. For additional ECC Overview information, see Overview of Oracle Enterprise Command Center Framework, Oracle E-Business Suite User's Guide.

You can use the Quality Command Center only after the installation and common configurations are completed as described in My Oracle Support Knowledge Document 2495053.1, Installing Oracle Enterprise Command Center Framework, Release 12.2. For additional ECC Overview information, see Overview of Oracle Enterprise Command Center Framework, Oracle E-Business Suite User's Guide.

Searching Enterprise Command Center Dashboards

Use the dashboard sidebars to refine (filter) the data on each dashboard. You can select a value or record from the Available Refinements component, or use Search to find a keyword, a value, or a specific record. The type-ahead feature suggests matches for your entry that correspond to the available refinements. When you submit a search, the search term is added to the Selected Refinements list, and the dashboard data is refined to include only records that match the search. You can add multiple refinements and remove any of them at any time. Use Saved Search to create and save your search. You can edit, delete, or refer to this saved search.

Use an asterisk (*) or percent sign (%) to perform a partial keyword or record search that matches any string of zero or more characters. You can also use a question mark (?) to perform a partial search that matches any single character.

Additional Information: For more information about searching for and refining data in enterprise command centers, see Search in Highlights of an Enterprise Command Center, Oracle E-Business Suite User's Guide.

Sample Inspection Dashboard

The Sample Inspection dashboard enables quality inspectors, and lab managers to ensure that products are tested on time by efficiently managing resources. Use this dashboard to:

• Monitor inspection of quality samples.

• Track delays in the testing and the disposition of samples.

• Manage resource load of testers and testing kits.

• Assign resources to samples that are in disposition, pending, and in progress.

• Navigate to the Process Manufacturing Command Center's Genealogy and Trace dashboard to track and trace lots with quality issues.

Using refinements like lab organization, samples, sample source, tests, and sample and test result dates, you can search and view sample information. You can view and analyze sample inspection metrics, charts, and results tables. See the Quality Command Center Overview for more information.

Log into the applications as a Process Manufacturing user, and from the Quality Manager responsibility, navigate to the Sample Inspection dashboard:

(N) Quality Manager > Quality Command Center > Sample Inspection (tab)

Sample Inspection Dashboard

The following table describes the Sample Inspection dashboard components:

Component	Description
Sample Inspections (summary bar)	The Sample Inspections summary bar displays the following metrics: Planned This metric displays the number of sample inspections that are already planned. Pending Analysis This metric displays the number of samples with dispositions that are pending and in-progress. Pending Approval This metric displays the number of samples for which dispositions are complete, but not yet final. Delayed This metric displays the number of sample inspections that are past the required due dates. Unassigned Tests This metric displays the number of tests that are not yet assigned for sample inspections. Expiring Within a Week This metric displays the number of sample inspections that are due to expire within one week. Click a metric to refine the information in the dashboard.
Schedule (tab)	The Schedule tab displays the following charts: Sample Inspection Schedule - This chart displays the number of samples scheduled for inspections and the time frame within which the samples inspections are required. Click the Options icon to select Laboratory Name, Sample Disposition, Sample Source, Organization Name, Priority, or Item from the Dimension menu. Select Sample Required Date, Laboratory Name, Sample Disposition, Sample Source, Organization Name, Item, or Priority from the Group Dimensions menu. Test Inspection Schedule - This chart displays number of tests that are scheduled for inspection and the time frame within which the test inspections are required. Click the Options icon to select Laboratory Name, Test Method, or Test from the Dimension menu. Select Planned Result Date, Laboratory Name, Test Method, or Test from the Group Dimensions menu. The Sample Disposition dimension in the available charts is color coded to show the following sample dispositions: Planned Pending In Progress Complete You can refine the data that is displayed in the dashboard by clicking data points on the charts and the dimension and metric value for a data point.
Delay (tab)	The Delay tab displays the following charts: Sample Inspection Delay - This chart shows the number of samples that are delayed. Click the Options icon to select Laboratory Name, Sample Disposition, Sample Source, Organization Name, Priority, or Item from the Dimension menu. Select Sample Required Date, Laboratory Name, Sample Disposition, Sample Source, Organization Name, Item, or Priority from the Group Dimensions menu. Test Inspection Delay - This chart shows the number of tests that are delayed. Click the Options icon to select Laboratory Name, Test Method, or Test from the Dimension menu. Select Planned Result Date, Laboratory Name, Test Method, or Test from the Group Dimensions menu. The Sample Disposition dimension in the available charts is color coded to show the following sample dispositions: Planned Pending In Progress Complete You can refine the data that is displayed in the dashboard by clicking data points on the charts and the dimension and metric value for a data point.
Workload (tab)	The Workload tab displays the following charts: Sample Inspection Load - This chart shows the number of samples that are pending, in-progress, or completed. Click the Options icon to select Laboratory Code, Sample Disposition, Sample Source, Organization Name, Priority, or Items from the Dimension menu. Select Sample Source, Sample Age, Laboratory Code, Sample Disposition, Organization Code, Priority, Item, or Priority from the Group Dimensions menu. Test Inspection Load - This chart shows the number of tests that are pending, in-progress, or for which the test results are pending. Click the Options icon to select Laboratory Name, Test Method, or Test from the Dimension menu. Select Tester, Actual Resource, or Test Kit Item from the Group Dimensions menu. The Sample Disposition dimension in the available charts is color coded to show the following sample dispositions: Pending In Progress Complete You can refine the data that is displayed in the dashboard by clicking data points on the charts and the dimension and metric value for a data point.
Results Tables (tab layout)	The results tables for the Sample Inspections dashboard display sample inspection and test results information under the following tabs: Samples Use this tab to view information about samples based on the following options available from the drop-down list: Sample Details Inventory Sample Source Customer Sample Source WIP Sample Source Supplier Sample Source Sample Dates Quality Samples On the Samples tab, click the Actions icon and select from the following: Update - Click this action link to navigate to the Samples window and update a selected sample. Network - Click this action link to view the Material Lot and Serial Unit Genealogy diagram for a lot in the Process Manufacturing Command Center's Genealogy and Trace dashboard. You can also select multiple lots in the Samples tab, and then select View Network from the Actions menu. Test Results Use this tab to select and view test results information based on the following options available from the drop-down list: Test Details Result Details Result Dates On the Tests tab, click the Actions icon and then select from the following: Update - Click this action link to navigate to the Results window to update a test result for a sample. Assign Resource - Click this action link to assign a tester and a resource to samples that are in disposition, pending, and in progress. To assign a resource to a test, use the following steps: Click the icon in the Assign Resource column for a sample on the Test Results tab. On the Assign Resource page, enter information for the following fields: Tester - Select a tester from the list of values. Resource - Select a resource from the list of values. Click Submit. Click the links in the table columns to refine the information available in the Sample Inspection dashboard. The following actions are available from the Options icon in the tables for the Sample Inspections dashboard: Compare - Select multiple rows to compare information. Export - Click the Export icon to export the selected search results in a comma-separated values (CSV) file format.

Sample Analysis Dashboard

The Sample Analysis dashboard enables quality analysts and quality managers to monitor and ensure that products meet the prescribed quality standards. Use this dashboard to:

• Review quality deviations.

• Review out of specification quality tests and take corrective action.

• Monitor and engage with the production, inventory, purchasing and shipping departments to take corrective actions.

• View process quality control charts for specific tests across different samples.

• Navigate to the Process Manufacturing Command Center's Genealogy and Trace dashboard to track and trace lots with quality issues.

Using refinements like lab organization, samples, sample source, tests, and sample and test result dates, you can search and view sample information. You can view and analyze sample analysis metrics, charts, and results tables. See the Quality Command Center Overview for more information.

Log into the applications as a Process Manufacturing user, and from the Quality Manager responsibility, navigate to the Sample Analysis dashboard:

(N) Quality Manager > Quality Command Center > Sample Analysis (tab)

Sample Analysis Dashboard

The following table describes the Sample Analysis dashboard components:

Component	Description
Samples (summary bar)	The Samples summary bar displays the following metrics: Accepted This metric displays the number of samples for which tests are complete and results are in-specification. Rejected This metric displays the number of samples for which tests are complete and the samples have been rejected for out-of-specification results. Accepted with Variance This metric displays the number of samples for which tests are complete but have been accepted with variance. Rejection % This metric displays the percentage of rejected samples from the total dispositioned samples. Out-of-Spec Tests % This metric displays the percentage of test results that are out of specification. Click a metric to refine the information in the dashboard.
Rejection Rate Percentage by Sample Source(grid)	The Rejection Percentage by Sample Source grid displays key metrics on the rejected samples according to the following sample sources: Customer This metric displays the percentage of customer samples that are rejected. Inventory This metric displays percentage of inventory samples that are rejected. Supplier This metric displays the percentage of supplier samples that are rejected WIP This metric displays the percentage of WIP samples that are rejected.
Corrective Actions (tag cloud)	This tag cloud provides the top 10 corrective actions for out-of-specification tests and in-specification tests based on frequency. The entities are displayed in relative sizes by frequency of occurrence. You can click an entity in the tag cloud to filter the data in the dashboard.
Insights (tab layout)	The Insights tab layout provides charts that display sample and test result information. You can refine the data displayed on the dashboard by clicking the data point on a chart and the dimension and metric value for a data point. The charts display in the following tabs: Customer This tab displays charts that give insights into samples that are sourced from customers. Inventory This tab displays charts that give insights into samples that are sourced from inventory. Supplier This tab displays charts that give insights into samples that are sourced from suppliers. WIP This tab displays charts that give insights into samples that are work in process. Quality Control This tab displays quality control charts that show information for tests with control limit specifications. The Sample Disposition dimension in the available charts is color coded to show the following sample dispositions: Accept Accept with Variance Reject In Progress Complete
Customer (tab)	The Customer tab provides the following charts that display information about customer samples: Samples - This chart displays information about customer samples. Click the Options icon to select Organization Code, Sample Disposition, Customer, or Customer Location from the Dimension menu. Select Item, Customer, or Customer Location from the Group Dimensions menu. Test Results - This chart displays test result information for customer samples. Click the Options icon to select In Spec, Organization Code, or Corrective Actions from the Dimension menu. Select Test or Test Method from the Group Dimensions menu.
Inventory (tab)	The Inventory tab provides the following charts that display information about inventory samples: Samples - This chart displays information about inventory samples. Click the Options icon to select Organization Code, Sample Disposition, Subinventory, or Locator from the Dimension menu. Select Item, Subinventory, or Locator from the Group Dimensions menu. Test Results - This chart displays test result information for inventory samples. Click the Options icon to select In Spec, Organization Code, or Corrective Actions from the Dimension menu. Select Test or Test Method from the Group Dimensions menu.
Supplier (tab)	The Supplier tab provides the following charts: Samples - This chart displays information about supplier samples. Click the Options icon to select Organization Code, Sample Disposition, Supplier, or Supplier Site from the Dimension menu. Select Item or Supplier from the Group Dimensions menu. Test Results - This chart displays test result information for supplier samples. Click the Options icon to select In Spec, Organization Code, or Corrective Actions from the Dimension menu. Select Test or Test Method from the Group Dimensions menu.
WIP (tab)	The WIP tab provides the following charts that display information about work in process samples: Samples - This chart displays information about work in process samples. Click the Options icon to select Organization Code or Sample Disposition from the Dimension menu. Select Item, Recipe, Formula, Routing, or Operation from the Group Dimensions menu. Test Results - This chart displays test result information for WIP samples. Click the Options icon to select In Spec, Organization Code, or Corrective Actions from the Dimension menu. Select Test or Test Method from the Group Dimensions menu.
Quality Control (tab)	This tab displays the Quality Control chart which displays information when you select a test defined as part of a single specification. The chart then shows the control chart of the test result value along with the target, minimum, and maximum values across samples. Note: If a test is associated to multiple specifications, ensure that you select one specification for that test as an additional filter. Also ensure that the target value for a test and specification is not null to avoid errors in the chart display.
Results Tables (tab layout)	The Sample Analysis dashboard results tables display information in the following tabs: Samples Use this tab to select and view sample analysis information based on the following options available from the drop-down list: Sample Details Inventory Sample Source Customer Sample Source WIP Sample Source Supplier Sample Source Sample Dates Quality Samples On the Samples tab, click the Actions icon and select from the following: Update - Click this action link to navigate to the Samples window and update a selected sample. Network - Click this action link to view the Material Lot and Serial Unit Genealogy diagram for a lot in the Process Manufacturing Command Center's Genealogy and Trace dashboard. You can also select multiple lots in the Samples tab, and then select View Network from the Actions menu. Test Results Use this tab to select and view test results information based on the following options available from the drop-down list: Test Details Result Details Result Dates Click the link icon in the Update column on the Test Results tab to navigate to the Results window to update a test result for a sample. Click the links in the table columns to refine the information available in the Sample Analysis dashboard. The following actions are available from the Options icon in the tables for the Sample Analysis dashboard: Compare - Select multiple rows to compare information. Export - Click the Export icon to export the selected search results in a comma-separated values (CSV) file format.