Preface

Oracle Shared Shell is a collaborative service tool that allows, under your control, Oracle support engineers to remotely view and diagnose your Sun products. It is a Java application that provides secure, shared, remote access to a shell session that both customers and Oracle engineers view at the same time. You can invite your colleague or additional Oracle Support engineers to participate in the conference as needed. You are always in control of who participates and who has access to the remote access session.

Audience

This document is intended for Oracle customers and partners who have Oracle products qualified with Oracle Premier Support for Systems and/or Hardware Warranty service plans.

Documentation Accessibility

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Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

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The following text conventions are used in this document:

Convention	Meaning
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