| Oracle® Enterprise Manager Connectors統合ガイド 12c リリース2 (12.1.0.2) B70511-02 |
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この付録では、Remedy 7ヘルプ・デスクのチケッティング・コネクタのサンプル実装を示します。
例A-1 connectorDeploy.xml
<?xml version="1.0" encoding="UTF-8" ?>
<ManagementConnector xmlns="http://xmlns.oracle.com/sysman/connector">
<Name>Remedy Service Desk Connector</Name>
<Version>11.2.0.1.0</Version>
<EMCompatibleVersion>11.2.0.1.0</EMCompatibleVersion>
<Description>Remedy Integration with Enterprise Manager</Description>
<Category>TicketingConnector</Category>
<SOAPHeaderAuthentication>
<Username required="true">
<VariableName>USERNAME</VariableName>
<DisplayName>Remedy Username</DisplayName>
</Username>
<Password>
<VariableName>PASSWORD</VariableName>
<DisplayName>Remedy Password</DisplayName>
</Password>
<AuthVariable>
<VariableName>AUTHENTICATION</VariableName>
<DisplayName>Authentication</DisplayName>
</AuthVariable>
<AuthVariable>
<VariableName>LOCALE</VariableName>
<DisplayName>Locale</DisplayName>
</AuthVariable>
<AuthVariable>
<VariableName>TIMEZONE</VariableName>
<DisplayName>Timezone</DisplayName>
</AuthVariable>
<SOAPHeader>
<![CDATA[
<urn:AuthenticationInfo xmlns:urn="urn:HelpDesk_Submit_Service">
<urn:userName>$USERNAME$</urn:userName>
<urn:password>$PASSWORD$</urn:password>
<urn:authentication>$AUTHENTICATION$</urn:authentication>
<urn:locale>$LOCALE$</urn:locale>
<urn:timeZone>$TIMEZONE$</urn:timeZone>
</urn:AuthenticationInfo>
]]>
</SOAPHeader>
</SOAPHeaderAuthentication>
<ConnectivityTestVariable>
<VariableName>TICKET_ID</VariableName>
<DisplayName>Ticket ID</DisplayName>
</ConnectivityTestVariable>
<Service>
<Method>createTicket</Method>
<WebServiceEndpoint>
<![CDATA[http://[midtier_server]/arsys/services/ARService?server=[servername]&webService=HPD_IncidentInterface_Create_WS]]>
</WebServiceEndpoint>
</Service>
<Service>
<Method>updateTicket</Method>
<WebServiceEndpoint>
<![CDATA[http://[midtier_server]/arsys/services/ARService?server=[servername]&webService=HPD_IncidentInterface_WS]]>
</WebServiceEndpoint>
</Service>
<Service>
<Method>getTicket</Method>
<WebServiceEndpoint>
<![CDATA[http://[midtier_server]/arsys/services/ARService?server=[servername]&webService=HPD_IncidentInterface_get_WS]]>
</WebServiceEndpoint>
</Service>
<ExternalURL>
<Pattern>
<![CDATA[http://$WEB_SERVER$/arsys/forms/$ARSERVER_NAME$/$FORM_NAME$/?qual=%27Incident%20Number*%27=%22@Incident_Number@%22]]>
</Pattern>
<ConfigVariable required="true">
<VariableName>WEB_SERVER</VariableName>
<DisplayName>Web Server</DisplayName>
</ConfigVariable>
<ConfigVariable required="true">
<VariableName>FORM_NAME</VariableName>
<DisplayName>HelpDesk Case Form Name</DisplayName>
</ConfigVariable>
<ConfigVariable required="true">
<VariableName>ARSERVER_NAME</VariableName>
<DisplayName>ARServer Name</DisplayName>
</ConfigVariable>
</ExternalURL>
<TemplateRegistration>
<FileName>getTicket_request.xml</FileName>
<InternalName>getTicket</InternalName>
<TemplateName>Get Ticket</TemplateName>
<TemplateType>OutboundXML</TemplateType>
<Description>This is the request xml file for getTicket method</Description>
</TemplateRegistration>
<TemplateRegistration>
<FileName>getTicket_response.xsl</FileName>
<InternalName>getTicket</InternalName>
<TemplateName>Get Ticket</TemplateName>
<TemplateType>InboundXSL</TemplateType>
<Description>This is the response xsl file for getTicket method</Description>
</TemplateRegistration>
<TemplateRegistration>
<FileName>createTicket_response.xsl</FileName>
<InternalName>createTicket</InternalName>
<TemplateName>Create Ticket Reponse</TemplateName>
<TemplateType>InboundXSL</TemplateType>
<Description>This is the create ticket response template. </Description>
</TemplateRegistration>
<TemplateRegistration>
<FileName>templates/Remedy_DefaultCategory.xsl</FileName>
<InternalName>Remedy_DefaultCategory.xsl</InternalName>
<TemplateName>Remedy Default Category </TemplateName>
<TemplateType>OutboundXSL</TemplateType>
<Description>This is the Remdy default category template. </Description>
</TemplateRegistration>
<TemplateRegistration>
<FileName>templates/Remedy_DefaultCategory_AutoClose.xsl</FileName>
<InternalName>Remedy_DefaultCategory_AutoClose.xsl</InternalName>
<TemplateName>Remedy Default Category Auto Close</TemplateName>
<TemplateType>OutboundXSL</TemplateType>
<Description>This is the Remdy default category template with autp close function. </Description>
</TemplateRegistration>
<TemplateRegistration>
<FileName>templates/Remedy_DefaultCategory_AutoResolve.xsl</FileName>
<InternalName>Remedy_DefaultCategory_AutoResolve.xsl</InternalName>
<TemplateName>Remedy Default Category Auto Resolve</TemplateName>
<TemplateType>OutboundXSL</TemplateType>
<Description>This is the Remdy default category template with autp resolve function. </Description>
</TemplateRegistration>
<TemplateRegistration>
<FileName>publishTicket_request.xsl</FileName>
<InternalName>publishTicket</InternalName>
<TemplateName>Publish Ticket Status</TemplateName>
<TemplateType>InboundXSL</TemplateType>
<Description>This is the template for publishTicket operation. </Description>
</TemplateRegistration>
</ManagementConnector>
例A-2 getTicket_request.xml
<?xml version="1.0" encoding="UTF-8" ?> <urn:Get_By_IncidentId xmlns:urn="urn:HPD_IncidentInterface_get_WS"> <urn:Incident_Number>@TicketId@</urn:Incident_Number> </urn:Get_By_IncidentId>
例A-3 getTicket_response.xsl
<?xml version='1.0' encoding='UTF-8'?> <xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:urn="urn:HPD_IncidentInterface_get_WS" xmlns="http://xmlns.oracle.com/sysman/connector/tt" targetNamespace="http://xmlns.oracle.com/sysman/connector/tt" elementFormDefault="qualified"> <xsl:template match="urn:Get_By_IncidentIdResponse"> <getTicketResponse> <TicketId><xsl:value-of select="urn:Incident_Number/text()"/></TicketId> </getTicketResponse> </xsl:template> </xsl:transform>
例A-4 createTicket_response.xsl
<?xml version="1.0" encoding="UTF-8"?> <xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:urn="urn:HPD_IncidentInterface_Create_WS" xmlns="http://xmlns.oracle.com/sysman/connector"> <xsl:template match="urn:HelpDesk_Submit_ServiceResponse"> <CreateTicketResponse> <TicketId> <xsl:value-of select="urn:Incident_Number"/> </TicketId> <InstanceVariable> <VariableName>Incident_Number</VariableName> <VariableValue> <xsl:value-of select="urn:Incident_Number"/> </VariableValue> </InstanceVariable> </CreateTicketResponse> </xsl:template> </xsl:transform>
例A-5 Remedy_DefaultCategory.xsl
<?xml version='1.0' encoding='UTF-8'?> <xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:ns0="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <!--This template creates an incident type ticket with default categorization. The ticket priority is based on event severity. On update,the ticket summary is updated with the latest incident message and severity information. --> <xsl:template match="ns0:EMIncident"> <xsl:choose> <xsl:when test="normalize-space(ns0:TicketID) = ''"> <urn:HelpDesk_Submit_Service xmlns:urn="urn:HPD_IncidentInterface_Create_WS"> <!-- EDIT THE TAG VALUES BELOW TO CHANGE HOW A TICKET IS FILLED DURING TICKET CREATION. REFER TO THE REMEDY SERVICE DESK MANUAL FOR DESCRIPTION OF THESE SERVICEDESK SUPPORT DATAFIELDS--> <urn:Assigned_Group/> <urn:Assigned_Group_Shift_Name/> <urn:Assigned_Support_Company/> <urn:Assigned_Support_Organization></urn:Assigned_Support_Organization> <urn:Assignee/> <urn:Categorization_Tier_1/> <urn:Categorization_Tier_2/> <urn:Categorization_Tier_3/> <urn:CI_Name/> <urn:Closure_Manufacturer/> <urn:Closure_Product_Category_Tier1/> <urn:Closure_Product_Category_Tier2/> <urn:Closure_Product_Category_Tier3/> <urn:Closure_Product_Model_Version/> <urn:Closure_Product_Name/> <urn:Department/> <!--FIRST_NAME,LAST_NAME VALUES ARE PICKED FROM THE USERNAME VALUE GIVEN DURING REMEDY SERVICE DESK CONNECTOR CONFIGURATION. EXAMPLE USERNAME:Demo.--> <urn:First_Name><xsl:value-of select="ns0:HDUser"/></urn:First_Name> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL')"> <urn:Impact>1-Extensive/Widespread</urn:Impact> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL')"> <urn:Impact>2-Significant/Large</urn:Impact> </xsl:when> <xsl:otherwise> <urn:Impact>3-Moderate/Limited</urn:Impact> </xsl:otherwise> </xsl:choose> <urn:Last_Name><xsl:value-of select="ns0:HDUser"/></urn:Last_Name> <urn:Lookup_Keyword/> <urn:Manufacturer/> <urn:Product_Categorization_Tier_1/> <urn:Product_Categorization_Tier_2/> <urn:Product_Categorization_Tier_3/> <urn:Product_Model_Version/> <urn:Product_Name/> <urn:Reported_Source>Systems Management</urn:Reported_Source> <urn:Resolution/> <urn:Resolution_Category_Tier_1/> <urn:Resolution_Category_Tier_2/> <urn:Resolution_Category_Tier_3/> <urn:Service_Type>Infrastructure Event</urn:Service_Type> <urn:Status>New</urn:Status> <urn:Action>CREATE</urn:Action> <urn:Create_Request/> <urn:Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary,0, 100)"/> </urn:Summary> <urn:Notes> Incident created by Oracle Enterprise Manager Remedy Service Desk Connector. ----------------------------------------------------------------------------- EM User: <xsl:value-of select="ns0:NotificationRuleOwner"/> Incident Information: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo"> Source Name:<xsl:value-of select="./ns0:SourceObjInfo/ns0:ObjName" /> <xsl:choose> <xsl:when test="normalize-space(./ns0:SourceObjInfo/ns0:ObjOwner) != ''"> Source Owner:<xsl:value-of select="./ns0:SourceObjInfo/ns0:ObjOwner" /> </xsl:when> </xsl:choose> Source Type:<xsl:value-of select="./ns0:SourceObjInfo/ns0:SourceObjType"/> Source SubType:<xsl:value-of select="./ns0:SourceObjInfo/ns0:SourceObjSubType"/> Target Name: <xsl:value-of select="./ns0:TargetInfo/ns0:TargetName"/> Target Type: <xsl:value-of select="./ns0:TargetInfo/ns0:TargetType"/> Target Type Label: <xsl:value-of select="./ns0:TargetInfo/ns0:TargetTypeLabel"/> Target URL:<xsl:value-of select="./ns0:TargetInfo/ns0:TargetURL"/> <xsl:text>
 </xsl:text> </xsl:for-each> <!-- LIST ALL THE TARGET PROPERTIES --> Target Properties: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty"> <xsl:text>
 </xsl:text> <xsl:value-of select="./ns0:Name"/>: <xsl:value-of select="./ns0:Value"/> </xsl:for-each> <!-- EDIT THE FOLLOWING CODE TO LIST A SPECIFIC TARGET PROPERTY, SUCH AS "Line of Business" <xsl:choose> <xsl:when test="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty/ns0:Name='Line of Business'"> Line of Business: <xsl:value-of select="ns0:ns0:SystemAttributes/ ns0:SourceInfo/ns0:TargetInfo/ns0:TargetProperty /ns0:value"/> </xsl:when> </xsl:choose> --> Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Priority: <xsl:value-of select="ns0:SystemAttributes/ns0:Priority" /> CreationDate: <xsl:value-of select="ns0:SystemAttributes/ns0:CreationDate"/> LastUpdatedDate:<xsl:value-of select="ns0:SystemAttributes/ns0:LastUpdatedDate"/> Owner: <xsl:value-of select="ns0:SystemAttributes/ns0:Owner" /> <xsl:choose> <xsl:when test="normalize-space(ns0:NotificationRuleName) != ''"> Notification Rule: <xsl:value-of select="ns0:NotificationRuleName"/> </xsl:when> </xsl:choose> URL: <xsl:value-of select="ns0:SystemAttributes/ns0:IncidentURL"/> </urn:Notes> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL') or (ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL') "> <urn:Urgency>1-Critical</urn:Urgency> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'WARNING')"> <urn:Urgency>2-High</urn:Urgency> </xsl:when> <xsl:otherwise> <urn:Urgency>3-Medium</urn:Urgency> </xsl:otherwise> </xsl:choose> <urn:Work_Info_Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0 , 100)"/> </urn:Work_Info_Summary> <urn:Work_Info_Notes> Incident created by Oracle Enterprise Manager Remedy Service Desk Connector for <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> <urn:Work_Info_Type>Incident Task / Action</urn:Work_Info_Type> <urn:Work_Info_Date/> <urn:Work_Info_Source>System Assignment</urn:Work_Info_Source> <urn:Work_Info_Locked/> <urn:Work_Info_View_Access>Public</urn:Work_Info_View_Access> <urn:Middle_Initial/> <urn:ConnectorGUID> <xsl:value-of select="ns0:ConnectorGUID"/> </urn:ConnectorGUID> </urn:HelpDesk_Submit_Service> </xsl:when> <xsl:otherwise> <urn:HelpDesk_Modify_Service xmlns:urn="urn:HPD_IncidentInterface_WS"> <urn:Categorization_Tier_1></urn:Categorization_Tier_1> <urn:Categorization_Tier_2></urn:Categorization_Tier_2> <urn:Categorization_Tier_3></urn:Categorization_Tier_3> <urn:Closure_Manufacturer></urn:Closure_Manufacturer> <urn:Closure_Product_Category_Tier1></urn:Closure_Product_Category_Tier1> <urn:Closure_Product_Category_Tier2></urn:Closure_Product_Category_Tier2> <urn:Closure_Product_Category_Tier3></urn:Closure_Product_Category_Tier3> <urn:Closure_Product_Model_Version></urn:Closure_Product_Model_Version> <urn:Closure_Product_Name></urn:Closure_Product_Name> <!--EDIT THE Company TAG BELOW TO ADD A Company NAME THAT IS ASSOCIATED WITH FIRST_NAME,LAST_NAME TAGS ON THE REMEDY --> <urn:Company>My Company</urn:Company> <urn:Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0 , 100)"/> </urn:Summary> <urn:Notes> Incident updated by Oracle Enterprise Manager Remedy Service Desk Connector. --------------------------------------------------------------------------- EM User: <xsl:value-of select="ns0:NotificationRuleOwner"/> Incident Information: Source Name:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjName" /> <xsl:choose> <xsl:when test="normalize-space(ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner) != ''"> Source Owner:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner" /> </xsl:when> </xsl:choose> Source Type:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjType"/> Source SubType:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjSubType"/> Target Name: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetName"/> Target Type: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetType"/> Target Type Label: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetTypeLabel"/> Target URL:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetURL"/> <!-- LIST ALL THE TARGET PROPERTIES --> Target Properties: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty"> <xsl:text>
 </xsl:text> <xsl:value-of select="./ns0:Name"/>: <xsl:value-of select="./ns0:Value"/> </xsl:for-each> <!-- EDIT THE FOLLOWING CODE TO LIST A SPECIFIC TARGET PROPERTY, SUCH AS "Line of Business" <xsl:choose> <xsl:when test="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty/ns0:Name='Line of Business'"> Line of Business: <xsl:value-of select="ns0:ns0:SystemAttributes/ ns0:SourceInfo/ns0:TargetInfo/ns0:TargetProperty /ns0:value"/> </xsl:when> </xsl:choose> --> Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Priority: <xsl:value-of select="ns0:SystemAttributes/ns0:Priority" /> CreationDate: <xsl:value-of select="ns0:SystemAttributes/ns0:CreationDate"/> LastUpdatedDate:<xsl:value-of select="ns0:SystemAttributes/ns0:LastUpdatedDate"/> Owner: <xsl:value-of select="ns0:SystemAttributes/ns0:Owner" /> <xsl:choose> <xsl:when test="normalize-space(ns0:NotificationRuleName) != ''"> Notification Rule: <xsl:value-of select="ns0:NotificationRuleName"/> </xsl:when> </xsl:choose> URL: <xsl:value-of select="ns0:SystemAttributes/ns0:IncidentURL"/> </urn:Notes> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL')"> <urn:Impact>1-Extensive/Widespread</urn:Impact> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL')"> <urn:Impact>2-Significant/Large</urn:Impact> </xsl:when> <xsl:otherwise> <urn:Impact>3-Moderate/Limited</urn:Impact> </xsl:otherwise> </xsl:choose> <urn:Manufacturer></urn:Manufacturer> <urn:Product_Categorization_Tier_1></urn:Product_Categorization_Tier_1> <urn:Product_Categorization_Tier_2></urn:Product_Categorization_Tier_2> <urn:Product_Categorization_Tier_3></urn:Product_Categorization_Tier_3> <urn:Product_Model_Version></urn:Product_Model_Version> <urn:Product_Name></urn:Product_Name> <urn:Reported_Source>Systems Management</urn:Reported_Source> <urn:Resolution></urn:Resolution> <urn:Resolution_Category/> <urn:Resolution_Category_Tier_2/> <urn:Resolution_Category_Tier_3/> <urn:Resolution_Method/> <urn:Service_Type>Infrastructure Event</urn:Service_Type> <urn:Status>Assigned</urn:Status> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL') or (ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL') "> <urn:Urgency>1-Critical</urn:Urgency> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'WARNING')"> <urn:Urgency>2-High</urn:Urgency> </xsl:when> <xsl:otherwise> <urn:Urgency>3-Medium</urn:Urgency> </xsl:otherwise> </xsl:choose> <urn:Action>MODIFY</urn:Action> <urn:Work_Info_Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Work_Info_Summary> <urn:Work_Info_Notes>Incident updated due to change in associated Incident: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> <urn:Work_Info_Type>Incident Task / Action</urn:Work_Info_Type> <urn:Work_Info_Date/> <urn:Work_Info_Source>System Assignment</urn:Work_Info_Source> <urn:Work_Info_Locked>No</urn:Work_Info_Locked> <urn:Work_Info_View_Access>Public</urn:Work_Info_View_Access> <urn:Incident_Number> <xsl:value-of select="ns0:TicketID"/> </urn:Incident_Number> <urn:ConnectorGUID> <xsl:value-of select="ns0:ConnectorGUID"/> </urn:ConnectorGUID> </urn:HelpDesk_Modify_Service> </xsl:otherwise> </xsl:choose> </xsl:template> </xsl:transform>
例A-6 Remedy_DefaultAutoClose.xsl
<?xml version='1.0' encoding='UTF-8'?> <xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:ns0="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <!-- This template creates an incident type ticket within Remedy Service Desk with default settings. On update, the worklog is updated with the latest event message and severity information. The template supports auto closing of tickets, once the ticket is closed it can not be reopened. --> <xsl:template match="ns0:EMIncident"> <xsl:choose> <xsl:when test="normalize-space(ns0:TicketID) = ''" > <urn:HelpDesk_Submit_Service xmlns:urn="urn:HPD_IncidentInterface_Create_WS"> <!-- EDIT THE TAG VALUES BELOW TO CHANGE HOW A TICKET IS FILLED DURING TICKET CREATION. REFER TO THE REMEDY SERVICE DESK MANUAL FOR DESCRIPTION OF THESE HELPDESK SUPPORT DATAFIELDS--> <urn:Assigned_Group/> <urn:Assigned_Group_Shift_Name/> <urn:Assigned_Support_Company/> <urn:Assigned_Support_Organization></urn:Assigned_Support_Organization> <urn:Assignee/> <urn:Categorization_Tier_1/> <urn:Categorization_Tier_2/> <urn:Categorization_Tier_3/> <urn:CI_Name/> <urn:Closure_Manufacturer/> <urn:Closure_Product_Category_Tier1/> <urn:Closure_Product_Category_Tier2/> <urn:Closure_Product_Category_Tier3/> <urn:Closure_Product_Model_Version/> <urn:Closure_Product_Name/> <urn:Department/> <!--FIRST_NAME,LAST_NAME VALUES ARE PICKED FROM THE USERNAME VALUE GIVEN DURING REMEDY SERVICE DESK CONNECTOR CONFIGURATION. EXAMPLE USERNAME:Demo.--> <urn:First_Name><xsl:value-of select="ns0:HDUser"/></urn:First_Name> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL')"> <urn:Impact>1-Extensive/Widespread</urn:Impact> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL')"> <urn:Impact>2-Significant/Large</urn:Impact> </xsl:when> <xsl:otherwise> <urn:Impact>3-Moderate/Limited</urn:Impact> </xsl:otherwise> </xsl:choose> <urn:Last_Name><xsl:value-of select="ns0:HDUser"/></urn:Last_Name> <urn:Lookup_Keyword/> <urn:Manufacturer/> <urn:Product_Categorization_Tier_1/> <urn:Product_Categorization_Tier_2/> <urn:Product_Categorization_Tier_3/> <urn:Product_Model_Version/> <urn:Product_Name/> <urn:Reported_Source>Systems Management</urn:Reported_Source> <urn:Resolution/> <urn:Resolution_Category_Tier_1/> <urn:Resolution_Category_Tier_2/> <urn:Resolution_Category_Tier_3/> <urn:Service_Type>Infrastructure Event</urn:Service_Type> <urn:Status>New</urn:Status> <urn:Action>CREATE</urn:Action> <urn:Create_Request/> <urn:Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Summary> <urn:Notes> Incident created by Oracle Enterprise Manager Remedy Service Desk Connector. ----------------------------------------------------------------------------- EM User: <xsl:value-of select="ns0:NotificationRuleOwner"/> Incident Information: Source Name:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjName" /> <xsl:choose> <xsl:when test="normalize-space(ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner) != ''"> Source Owner:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner" /> </xsl:when> </xsl:choose> Source Type:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjType"/> Source SubType:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjSubType"/> Target Name: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetName"/> Target Type: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetType"/> Target Type Label: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetTypeLabel"/> Target URL:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetURL"/> <!-- LIST ALL THE TARGET PROPERTIES --> Target Properties: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty"> <xsl:text>
 </xsl:text> <xsl:value-of select="./ns0:Name"/>: <xsl:value-of select="./ns0:Value"/> </xsl:for-each> <!-- EDIT THE FOLLOWING CODE TO LIST A SPECIFIC TARGET PROPERTY, SUCH AS "Line of Business" <xsl:choose> <xsl:when test="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty/ns0:Name='Line of Business'"> Line of Business: <xsl:value-of select="ns0:ns0:SystemAttributes/ ns0:SourceInfo/ns0:TargetInfo/ns0:TargetProperty /ns0:value"/> </xsl:when> </xsl:choose> --> Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Priority: <xsl:value-of select="ns0:SystemAttributes/ns0:Priority" /> CreationDate: <xsl:value-of select="ns0:SystemAttributes/ns0:CreationDate"/> LastUpdatedDate:<xsl:value-of select="ns0:SystemAttributes/ns0:LastUpdatedDate"/> Owner: <xsl:value-of select="ns0:SystemAttributes/ns0:Owner" /> <xsl:choose> <xsl:when test="normalize-space(ns0:NotificationRuleName) != ''"> Notification Rule: <xsl:value-of select="ns0:NotificationRuleName"/> </xsl:when> </xsl:choose> URL: <xsl:value-of select="ns0:SystemAttributes/ns0:IncidentURL"/> </urn:Notes> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL') or (ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL') "> <urn:Urgency>1-Critical</urn:Urgency> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'WARNING')"> <urn:Urgency>2-High</urn:Urgency> </xsl:when> <xsl:otherwise> <urn:Urgency>3-Medium</urn:Urgency> </xsl:otherwise> </xsl:choose> <urn:Work_Info_Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Work_Info_Summary> <urn:Work_Info_Notes> Incident created by Oracle Enterprise Manager Remedy Service Desk Connector for <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> <urn:Work_Info_Type>Incident Task / Action</urn:Work_Info_Type> <urn:Work_Info_Date/> <urn:Work_Info_Source>System Assignment</urn:Work_Info_Source> <urn:Work_Info_Locked/> <urn:Work_Info_View_Access>Public</urn:Work_Info_View_Access> <urn:Middle_Initial/> <urn:ConnectorGUID> <xsl:value-of select="ns0:ConnectorGUID"/> </urn:ConnectorGUID> </urn:HelpDesk_Submit_Service> </xsl:when> <xsl:otherwise> <urn:HelpDesk_Modify_Service xmlns:urn="urn:HPD_IncidentInterface_WS"> <urn:Categorization_Tier_1></urn:Categorization_Tier_1> <urn:Categorization_Tier_2></urn:Categorization_Tier_2> <urn:Categorization_Tier_3></urn:Categorization_Tier_3> <urn:Closure_Manufacturer></urn:Closure_Manufacturer> <urn:Closure_Product_Category_Tier1></urn:Closure_Product_Category_Tier1> <urn:Closure_Product_Category_Tier2></urn:Closure_Product_Category_Tier2> <urn:Closure_Product_Category_Tier3></urn:Closure_Product_Category_Tier3> <urn:Closure_Product_Model_Version></urn:Closure_Product_Model_Version> <urn:Closure_Product_Name></urn:Closure_Product_Name> <!--EDIT THE Company TAG BELOW TO ADD A Company NAME THAT IS ASSOCIATED WITH FIRST_NAME,LAST_NAME TAGS ON THE REMEDY --> <urn:Company>My Company</urn:Company> <urn:Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Summary> <urn:Notes> Incident updated by Oracle Enterprise Manager Remedy Service Desk Connector. --------------------------------------------------------------------------- EM User: <xsl:value-of select="ns0:NotificationRuleOwner"/> Incident Information: Source Name:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjName" /> <xsl:choose> <xsl:when test="normalize-space(ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner) != ''"> Source Owner:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner" /> </xsl:when> </xsl:choose> Source Type:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjType"/> Source SubType:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjSubType"/> Target Name: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetName"/> Target Type: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetType"/> Target Type Label: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetTypeLabel"/> Target URL:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetURL"/> <!-- LIST ALL THE TARGET PROPERTIES --> Target Properties: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty"> <xsl:text>
 </xsl:text> <xsl:value-of select="./ns0:Name"/>: <xsl:value-of select="./ns0:Value"/> </xsl:for-each> <!-- EDIT THE FOLLOWING CODE TO LIST A SPECIFIC TARGET PROPERTY, SUCH AS "Line of Business" <xsl:choose> <xsl:when test="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty/ns0:Name='Line of Business'"> Line of Business: <xsl:value-of select="ns0:ns0:SystemAttributes/ ns0:SourceInfo/ns0:TargetInfo/ns0:TargetProperty /ns0:value"/> </xsl:when> </xsl:choose> --> Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Priority: <xsl:value-of select="ns0:SystemAttributes/ns0:Priority" /> CreationDate: <xsl:value-of select="ns0:SystemAttributes/ns0:CreationDate"/> LastUpdatedDate:<xsl:value-of select="ns0:SystemAttributes/ns0:LastUpdatedDate"/> Owner: <xsl:value-of select="ns0:SystemAttributes/ns0:Owner" /> <xsl:choose> <xsl:when test="normalize-space(ns0:NotificationRuleName) != ''"> Notification Rule: <xsl:value-of select="ns0:NotificationRuleName"/> </xsl:when> </xsl:choose> URL: <xsl:value-of select="ns0:SystemAttributes/ns0:IncidentURL"/> </urn:Notes> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL')"> <urn:Impact>1-Extensive/Widespread</urn:Impact> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL')"> <urn:Impact>2-Significant/Large</urn:Impact> </xsl:when> <xsl:otherwise> <urn:Impact>3-Moderate/Limited</urn:Impact> </xsl:otherwise> </xsl:choose> <urn:Manufacturer></urn:Manufacturer> <urn:Product_Categorization_Tier_1></urn:Product_Categorization_Tier_1> <urn:Product_Categorization_Tier_2></urn:Product_Categorization_Tier_2> <urn:Product_Categorization_Tier_3></urn:Product_Categorization_Tier_3> <urn:Product_Model_Version></urn:Product_Model_Version> <urn:Product_Name></urn:Product_Name> <urn:Reported_Source>Systems Management</urn:Reported_Source> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Resolution> Incident closed by Oracle Enterprise Manager Remedy Service Desk Connector due to change in severity of the associated alert. Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Message: <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Resolution> </xsl:when> <xsl:otherwise> <urn:Resolution></urn:Resolution> </xsl:otherwise> </xsl:choose> <urn:Resolution_Category/> <urn:Resolution_Category_Tier_2/> <urn:Resolution_Category_Tier_3/> <urn:Resolution_Method/> <urn:Service_Type>Infrastructure Event</urn:Service_Type> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Status>Closed</urn:Status> </xsl:when> <xsl:otherwise> <urn:Status>Assigned</urn:Status> </xsl:otherwise> </xsl:choose> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL') or (ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL') "> <urn:Urgency>1-Critical</urn:Urgency> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'WARNING')"> <urn:Urgency>2-High</urn:Urgency> </xsl:when> <xsl:otherwise> <urn:Urgency>3-Medium</urn:Urgency> </xsl:otherwise> </xsl:choose> <urn:Action>MODIFY</urn:Action> <urn:Work_Info_Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Work_Info_Summary> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Work_Info_Notes> Incident closed by Oracle Enterprise Manager Remedy Service Desk Connector due to change in associated Incident: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> </xsl:when> <xsl:otherwise> <urn:Work_Info_Notes>Incident updated due to change in associated Incident: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> </xsl:otherwise> </xsl:choose> <urn:Work_Info_Type>Incident Task / Action</urn:Work_Info_Type> <urn:Work_Info_Date/> <urn:Work_Info_Source>System Assignment</urn:Work_Info_Source> <urn:Work_Info_Locked>No</urn:Work_Info_Locked> <urn:Work_Info_View_Access>Public</urn:Work_Info_View_Access> <urn:Incident_Number> <xsl:value-of select="ns0:TicketID"/> </urn:Incident_Number> <urn:ConnectorGUID> <xsl:value-of select="ns0:ConnectorGUID"/> </urn:ConnectorGUID> </urn:HelpDesk_Modify_Service> </xsl:otherwise> </xsl:choose> </xsl:template> </xsl:transform>
例A-7 Remedy_DefaultAutoResolve.xsl
<?xml version='1.0' encoding='UTF-8'?> <xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:ns0="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <!-- This template creates an incident type ticket within Remedy Service Desk with default settings. On update, the worklog is updated with the latest incident message and severity information. The ticket is set to status Resolved if the associated alert has cleared. Ticket can be reopend if a severity occured with in the grace period. If the ticket is not reopened for 15 days, ticket will be closed by incident management. --> <xsl:template match="ns0:EMIncident"> <xsl:choose> <xsl:when test="normalize-space(ns0:TicketID) = ''"> <urn:HelpDesk_Submit_Service xmlns:urn="urn:HPD_IncidentInterface_Create_WS"> <!-- EDIT THE TAG VALUES BELOW TO CHANGE HOW A TICKET IS FILLED DURING TICKET CREATION. REFER TO THE REMEDY SERVICE DESK MANUAL FOR DESCRIPTION OF THESE HELPDESK SUPPORT DATAFIELDS--> <urn:Assigned_Group/> <urn:Assigned_Group_Shift_Name/> <urn:Assigned_Support_Company/> <urn:Assigned_Support_Organization></urn:Assigned_Support_Organization> <urn:Assignee/> <urn:Categorization_Tier_1/> <urn:Categorization_Tier_2/> <urn:Categorization_Tier_3/> <urn:CI_Name/> <urn:Closure_Manufacturer/> <urn:Closure_Product_Category_Tier1/> <urn:Closure_Product_Category_Tier2/> <urn:Closure_Product_Category_Tier3/> <urn:Closure_Product_Model_Version/> <urn:Closure_Product_Name/> <urn:Department/> <!--FIRST_NAME,LAST_NAME VALUES ARE PICKED FROM THE USERNAME VALUE GIVEN DURING REMEDY SERVICE DESK CONNECTOR CONFIGURATION. EXAMPLE USERNAME:Demo.--> <urn:First_Name><xsl:value-of select="ns0:HDUser"/></urn:First_Name> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL')"> <urn:Impact>1-Extensive/Widespread</urn:Impact> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL')"> <urn:Impact>2-Significant/Large</urn:Impact> </xsl:when> <xsl:otherwise> <urn:Impact>3-Moderate/Limited</urn:Impact> </xsl:otherwise> </xsl:choose> <urn:Last_Name><xsl:value-of select="ns0:HDUser"/></urn:Last_Name> <urn:Lookup_Keyword/> <urn:Manufacturer/> <urn:Product_Categorization_Tier_1/> <urn:Product_Categorization_Tier_2/> <urn:Product_Categorization_Tier_3/> <urn:Product_Model_Version/> <urn:Product_Name/> <urn:Reported_Source>Systems Management</urn:Reported_Source> <urn:Resolution/> <urn:Resolution_Category_Tier_1/> <urn:Resolution_Category_Tier_2/> <urn:Resolution_Category_Tier_3/> <urn:Service_Type>Infrastructure Event</urn:Service_Type> <urn:Status>New</urn:Status> <urn:Action>CREATE</urn:Action> <urn:Create_Request/> <urn:Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Summary> <urn:Notes> Incident created by Oracle Enterprise Manager Remedy Service Desk Connector. ----------------------------------------------------------------------------- EM User: <xsl:value-of select="ns0:NotificationRuleOwner"/> Incident Information: Source Name:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjName" /> <xsl:choose> <xsl:when test="normalize-space(ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner) != ''"> Source Owner:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner" /> </xsl:when> </xsl:choose> Source Type:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjType"/> Source SubType:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjSubType"/> Target Name: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetName"/> Target Type: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetType"/> Target Type Label: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetTypeLabel"/> Target URL:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetURL"/> <!-- LIST ALL THE TARGET PROPERTIES --> Target Properties: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty"> <xsl:text>
 </xsl:text> <xsl:value-of select="./ns0:Name"/>: <xsl:value-of select="./ns0:Value"/> </xsl:for-each> <!-- EDIT THE FOLLOWING CODE TO LIST A SPECIFIC TARGET PROPERTY, SUCH AS "Line of Business" <xsl:choose> <xsl:when test="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty/ns0:Name='Line of Business'"> Line of Business: <xsl:value-of select="ns0:ns0:SystemAttributes/ ns0:SourceInfo/ns0:TargetInfo/ns0:TargetProperty /ns0:value"/> </xsl:when> </xsl:choose> --> Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Priority: <xsl:value-of select="ns0:SystemAttributes/ns0:Priority" /> CreationDate: <xsl:value-of select="ns0:SystemAttributes/ns0:CreationDate"/> LastUpdatedDate:<xsl:value-of select="ns0:SystemAttributes/ns0:LastUpdatedDate"/> Owner: <xsl:value-of select="ns0:SystemAttributes/ns0:Owner" /> <xsl:choose> <xsl:when test="normalize-space(ns0:NotificationRuleName) != ''"> Notification Rule: <xsl:value-of select="ns0:NotificationRuleName"/> </xsl:when> </xsl:choose> URL: <xsl:value-of select="ns0:SystemAttributes/ns0:IncidentURL"/> </urn:Notes> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL') or (ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL') "> <urn:Urgency>1-Critical</urn:Urgency> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'WARNING')"> <urn:Urgency>2-High</urn:Urgency> </xsl:when> <xsl:otherwise> <urn:Urgency>3-Medium</urn:Urgency> </xsl:otherwise> </xsl:choose> <urn:Work_Info_Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Work_Info_Summary> <urn:Work_Info_Notes> Incident created by Oracle Enterprise Manager Remedy Service Desk Connector for <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> <urn:Work_Info_Type>Incident Task / Action</urn:Work_Info_Type> <urn:Work_Info_Date/> <urn:Work_Info_Source>System Assignment</urn:Work_Info_Source> <urn:Work_Info_Locked/> <urn:Work_Info_View_Access>Public</urn:Work_Info_View_Access> <urn:Middle_Initial/> <urn:ConnectorGUID> <xsl:value-of select="ns0:ConnectorGUID"/> </urn:ConnectorGUID> </urn:HelpDesk_Submit_Service> </xsl:when> <xsl:otherwise> <urn:HelpDesk_Modify_Status_Service xmlns:urn="urn:HPD_IncidentInterface_WS"> <urn:Categorization_Tier_1></urn:Categorization_Tier_1> <urn:Categorization_Tier_2></urn:Categorization_Tier_2> <urn:Categorization_Tier_3></urn:Categorization_Tier_3> <urn:Closure_Manufacturer></urn:Closure_Manufacturer> <urn:Closure_Product_Category_Tier1></urn:Closure_Product_Category_Tier1> <urn:Closure_Product_Category_Tier2></urn:Closure_Product_Category_Tier2> <urn:Closure_Product_Category_Tier3></urn:Closure_Product_Category_Tier3> <urn:Closure_Product_Model_Version></urn:Closure_Product_Model_Version> <urn:Closure_Product_Name></urn:Closure_Product_Name> <!--EDIT THE Company TAG BELOW TO ADD A Company NAME THAT IS ASSOCIATED WITH FIRST_NAME,LAST_NAME TAGS ON THE REMEDY --> <urn:Company>My Company</urn:Company> <urn:Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Summary> <urn:Notes> Incident updated by Oracle Enterprise Manager Remedy Service Desk Connector. --------------------------------------------------------------------------- EM User: <xsl:value-of select="ns0:NotificationRuleOwner"/> Incident Information: Source Name:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjName" /> <xsl:choose> <xsl:when test="normalize-space(ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner) != ''"> Source Owner:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:ObjOwner" /> </xsl:when> </xsl:choose> Source Type:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjType"/> Source SubType:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:SourceObjInfo/ns0:SourceObjSubType"/> Target Name: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetName"/> Target Type: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetType"/> Target Type Label: <xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetTypeLabel"/> Target URL:<xsl:value-of select="ns0:SystemAttributes/ns0:SourceInfo/ ns0:TargetInfo/ns0:TargetURL"/> <!-- LIST ALL THE TARGET PROPERTIES --> Target Properties: <xsl:for-each select="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty"> <xsl:text>
 </xsl:text> <xsl:value-of select="./ns0:Name"/>: <xsl:value-of select="./ns0:Value"/> </xsl:for-each> <!-- EDIT THE FOLLOWING CODE TO LIST A SPECIFIC TARGET PROPERTY, SUCH AS "Line of Business" <xsl:choose> <xsl:when test="ns0:SystemAttributes/ns0:SourceInfo/ns0:TargetInfo/ ns0:TargetProperty/ns0:Name='Line of Business'"> Line of Business: <xsl:value-of select="ns0:ns0:SystemAttributes/ ns0:SourceInfo/ns0:TargetInfo/ns0:TargetProperty /ns0:value"/> </xsl:when> </xsl:choose> --> Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Priority: <xsl:value-of select="ns0:SystemAttributes/ns0:Priority" /> CreationDate: <xsl:value-of select="ns0:SystemAttributes/ns0:CreationDate"/> LastUpdatedDate:<xsl:value-of select="ns0:SystemAttributes/ns0:LastUpdatedDate"/> Owner: <xsl:value-of select="ns0:SystemAttributes/ns0:Owner" /> <xsl:choose> <xsl:when test="normalize-space(ns0:NotificationRuleName) != ''"> Notification Rule: <xsl:value-of select="ns0:NotificationRuleName"/> </xsl:when> </xsl:choose> URL: <xsl:value-of select="ns0:SystemAttributes/ns0:IncidentURL"/> </urn:Notes> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL')"> <urn:Impact>1-Extensive/Widespread</urn:Impact> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL')"> <urn:Impact>2-Significant/Large</urn:Impact> </xsl:when> <xsl:otherwise> <urn:Impact>3-Moderate/Limited</urn:Impact> </xsl:otherwise> </xsl:choose> <urn:Incident_Number> <xsl:value-of select="ns0:TicketID"/> </urn:Incident_Number> <urn:Manufacturer></urn:Manufacturer> <urn:Product_Categorization_Tier_1></urn:Product_Categorization_Tier_1> <urn:Product_Categorization_Tier_2></urn:Product_Categorization_Tier_2> <urn:Product_Categorization_Tier_3></urn:Product_Categorization_Tier_3> <urn:Product_Model_Version></urn:Product_Model_Version> <urn:Product_Name></urn:Product_Name> <urn:Reported_Source>Systems Management</urn:Reported_Source> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Resolution> Incident resolved by Oracle Enterprise Manager Remedy Service Desk Connector due to change in severity of the associated alert. Severity: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> Message: <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Resolution> </xsl:when> <xsl:otherwise> <urn:Resolution></urn:Resolution> </xsl:otherwise> </xsl:choose> <urn:Resolution_Category/> <urn:Resolution_Category_Tier_2/> <urn:Resolution_Category_Tier_3/> <urn:Resolution_Method/> <urn:Service_Type>Infrastructure Event</urn:Service_Type> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Status>Resolved</urn:Status> </xsl:when> <xsl:otherwise> <urn:Status>Assigned</urn:Status> </xsl:otherwise> </xsl:choose> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Status_Reason>Automated Resolution Reported</urn:Status_Reason> </xsl:when> <xsl:otherwise> <urn:Status_Reason></urn:Status_Reason> </xsl:otherwise> </xsl:choose> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'FATAL') or (ns0:SystemAttributes/ns0:SeverityCode = 'CRITICAL') "> <urn:Urgency>1-Critical</urn:Urgency> </xsl:when> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'WARNING')"> <urn:Urgency>2-High</urn:Urgency> </xsl:when> <xsl:otherwise> <urn:Urgency>3-Medium</urn:Urgency> </xsl:otherwise> </xsl:choose> <urn:Action>MODIFY</urn:Action> <urn:Work_Info_Type>Incident Task / Action</urn:Work_Info_Type> <urn:Work_Info_Date/> <urn:Work_Info_Source>System Assignment</urn:Work_Info_Source> <xsl:choose> <xsl:when test="(ns0:SystemAttributes/ns0:SeverityCode = 'CLEAR')"> <urn:Work_Info_Notes> Incident resolved by Oracle Enterprise Manager Remedy Service Desk Connector due to change in associated Incident: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> </xsl:when> <xsl:when test="ns0:ReopenTicket = 'Yes'"> <urn:Work_Info_Notes>Incident reopened because the associated alert re-triggered within the grace period: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> </xsl:when> <xsl:otherwise> <urn:Work_Info_Notes>Incident updated due to change in associated Incident: <xsl:value-of select="ns0:SystemAttributes/ns0:Severity"/> severity. </urn:Work_Info_Notes> </xsl:otherwise> </xsl:choose> <urn:Work_Info_Locked>No</urn:Work_Info_Locked> <urn:Work_Info_View_Access>Public</urn:Work_Info_View_Access> <urn:Work_Info_Summary> <xsl:value-of select="substring(ns0:SystemAttributes/ns0:Summary, 0, 100)"/> </urn:Work_Info_Summary> <urn:ConnectorGUID> <xsl:value-of select="ns0:ConnectorGUID"/> </urn:ConnectorGUID> </urn:HelpDesk_Modify_Status_Service> </xsl:otherwise> </xsl:choose> </xsl:template> </xsl:transform>
例A-8 connectorDeploy.xsd
<?xml version="1.0" encoding="UTF-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <xsd:include schemaLocation="connectorCommon.xsd"/> <xsd:element name="ManagementConnector"> <xsd:annotation> <xsd:documentation>Deployment Descriptor for Management Connectors</xsd:documentation> </xsd:annotation> <xsd:complexType> <xsd:sequence> <xsd:element name="Name" type="StringT64"> <xsd:annotation> <xsd:documentation> The name of the connector type. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Version" type="VersionT"> <xsd:annotation> <xsd:documentation> Version of the connector type. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="EMCompatibleVersion" type="VersionT"> <xsd:annotation> <xsd:documentation> The EM compabilitity version of the connector type. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Description" type="StringT256"> <xsd:annotation> <xsd:documentation> The description of the connector type. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Category"> <xsd:annotation> <xsd:documentation> The category of the connector type. It must be one of the three values listed next. </xsd:documentation> </xsd:annotation> <xsd:simpleType> <xsd:restriction base="xsd:string"> <xsd:enumeration value="EventConnector"/> <xsd:enumeration value="TicketingConnector"/> <xsd:enumeration value="ChangeManagementConnector"/> </xsd:restriction> </xsd:simpleType> </xsd:element> <!-- NewTargetType is for EventConnector only. --> <xsd:element name="NewTargetType" minOccurs="0"> <xsd:annotation> <xsd:documentation> New target type definition for event connectors. This target type will be registered with Enterprise Manager and target instances can be created subsequently, including a default target. These targets are used to accommodate external events. </xsd:documentation> </xsd:annotation> <xsd:complexType> <xsd:sequence> <xsd:element name="TargetTypeName" type="StringStrictT64"> <xsd:annotation> <xsd:documentation> The name of the target type. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetTypeDisplayName" type="StringT128"> <xsd:annotation> <xsd:documentation> The name of the target type, as shown on UI. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="DefaultTargetName" type="StringStrictT256"> <xsd:annotation> <xsd:documentation> The name of the default target of the target type. The default target will be used as a generic bucket to hold external events. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="DefaultTargetDisplayName" type="StringT256"> <xsd:annotation> <xsd:documentation> The name of the default target of the target type, to be displayed on UI. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:element> <xsd:element name="SOAPHeaderAuthentication" type="SOAPHeaderAuthenticationType" minOccurs="0"> <xsd:annotation> <xsd:documentation> Specification for SOAP Header authentication. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="HTTPBasicAuthentication" type="UsernamePasswordAuthenticationType" minOccurs="0"> <xsd:annotation> <xsd:documentation> Specification for HTTP basic authentication. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="UserNameTokenAuthentication" type="UsernamePasswordAuthenticationType" minOccurs="0"> <xsd:annotation> <xsd:documentation> Specification for Username Token authentication. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ConfigVariable" type="ConfigVariableType" minOccurs="0" maxOccurs="20"> <xsd:annotation> <xsd:documentation> The vaiables used during connector configuration. These variables are required by external system to complete connector configuration, which includes regitering with the external system. For instance, one configuration variable can be the resolution state required by Microsoft Operation Manager. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ConnectivityTestVariable" type="ConfigVariableType" minOccurs="0"> <xsd:annotation> <xsd:documentation> An optional variable used to test connection to an external server. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Service" type="ServiceType" maxOccurs="20"> <xsd:annotation> <xsd:documentation> Specification for web services, which define how connector framework can communicate with external system. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ExternalURL" type="ExternalURLType" minOccurs="0"> <xsd:annotation> <xsd:documentation> Secification for the URL link to the external server, including the URL pattern and server specific variables. It is used to provide links to external server for viewing ticket details. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TemplateRegistration" type="TemplateRegistrationType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> Specification for template registration. A template is registered based on the information provided in the element. A connector deployment descriptor can have an optional list of upto 50 template registratin elements. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:element> <xsd:complexType name="ServiceType"> <xsd:annotation> <xsd:documentation> This section defines a complext type for a web service. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="Method"> <xsd:annotation> <xsd:documentation> The name of the web service method. Each connector category has a predefined set of methods as defined next. </xsd:documentation> </xsd:annotation> <xsd:simpleType> <xsd:restriction base="xsd:string"> <!-- event connector: --> <xsd:enumeration value="setup"/> <xsd:enumeration value="initialize"/> <xsd:enumeration value="getNewAlerts"/> <xsd:enumeration value="getUpdatedAlerts"/> <xsd:enumeration value="acknowledgeAlerts"/> <xsd:enumeration value="updateAlerts"/> <xsd:enumeration value="createEvent"/> <xsd:enumeration value="updateEvent"/> <xsd:enumeration value="uninitialize"/> <xsd:enumeration value="cleanup"/> <!-- ticketing connector: --> <xsd:enumeration value="createTicket"/> <xsd:enumeration value="updateTicket"/> <xsd:enumeration value="getTicket"/> <!-- change management connector: --> <xsd:enumeration value="publishCS"/> <xsd:enumeration value="updateChangeRequest"/> <xsd:enumeration value="getChangeRequest"/> </xsd:restriction> </xsd:simpleType> </xsd:element> <xsd:element name="WebServiceEndpoint" type="StringT256"> <xsd:annotation> <xsd:documentation> The web service end point indicating a specific location for accessing a service. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SOAPAction" type="StringT64" minOccurs="0"> <xsd:annotation> <xsd:documentation> The SOAP action which carries out the web service call for the method. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SOAPBindingType" minOccurs="0"> <xsd:annotation> <xsd:documentation> The type of SOAP over HTTP binding. Choose from one of the four options defined next. </xsd:documentation> </xsd:annotation> <xsd:simpleType> <xsd:restriction base="xsd:string"> <xsd:enumeration value="SOAP11HTTP_BINDING"/> <xsd:enumeration value="SOAP12HTTP_BINDING"/> <xsd:enumeration value="SOAP11HTTP_MTOM_BINDING"/> <xsd:enumeration value="SOAP12HTTP_MTOM_BINDING"/> </xsd:restriction> </xsd:simpleType> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="SOAPHeaderAuthenticationType"> <xsd:annotation> <xsd:documentation> This section defines a complext type for SOAP Header Authentication. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="Username" type="ConfigVariableType"> <xsd:annotation> <xsd:documentation> The username of the authentication. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Password" type="ConfigVariableType"> <xsd:annotation> <xsd:documentation> The password of the authentication. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="AuthVariable" type="ConfigVariableType" minOccurs="0" maxOccurs="20"> <xsd:annotation> <xsd:documentation> An optional list of extra authentication variables besides username and password. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SOAPHeader" type="StringT256"> <xsd:annotation> <xsd:documentation> A SOAP header string serving as template for the SOAP header. It is to be updated with user inputs for variables defined above and bound with a HTTP request. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="UsernamePasswordAuthenticationType"> <xsd:annotation> <xsd:documentation> This section defines a complext type for Username Password authentication. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="Username" type="ConfigVariableType"> <xsd:annotation> <xsd:documentation> The username of the authentication. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Password" type="ConfigVariableType"> <xsd:annotation> <xsd:documentation> The password of the authentication. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="ConfigVariableType"> <xsd:annotation> <xsd:documentation> This seciton defines a complext type for configuration variables. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="VariableName" type="StringStrictT32"> <xsd:annotation> <xsd:documentation> Name of the variable. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="DisplayName" type="StringT64"> <xsd:annotation> <xsd:documentation> Name of the variable used for display on UI. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> <xsd:attribute name="required" type="xsd:boolean" default="false"> <xsd:annotation> <xsd:documentation> A Flag indicating whether or not the variable is mandatory. </xsd:documentation> </xsd:annotation> </xsd:attribute> </xsd:complexType> <xsd:complexType name="ExternalURLType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for external URL. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="Pattern" type="StringT256"> <xsd:annotation> <xsd:documentation> The URL pattern used to format links to the external server. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ConfigVariable" type="ConfigVariableType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> An optional list of configuration variablees representing the details of the external server. They are used for constructing links to the server based on the URL pattern. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="TemplateRegistrationType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for template registration metadata which is used to register templates during connector deployment. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="FileName" type="StringT256"> <xsd:annotation> <xsd:documentation> The template file name. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="InternalName" type="StringStrictT128"> <xsd:annotation> <xsd:documentation> A name representing the template in the connector framework. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TemplateName" type="StringStrictT128"> <xsd:annotation> <xsd:documentation> The template display name to be used on UI. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TemplateType"> <xsd:annotation> <xsd:documentation> The template type as one of the three options defined next. </xsd:documentation> </xsd:annotation> <xsd:simpleType> <xsd:restriction base="xsd:string"> <xsd:enumeration value="InboundXSL"/> <xsd:enumeration value="OutboundXSL"/> <xsd:enumeration value="OutboundXML"/> </xsd:restriction> </xsd:simpleType> </xsd:element> <xsd:element name="Description" type="StringT512"> <xsd:annotation> <xsd:documentation> A description of the template. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:schema>
例A-9 EMIncident.xsd
<?xml version="1.0" encoding="UTF-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <xsd:include schemaLocation="../common/connectorCommon.xsd"/> <xsd:element name="EMIncident"> <xsd:annotation> <xsd:documentation> This section provides a data structure based on EM incidents for all ticketing actions. </xsd:documentation> </xsd:annotation> <xsd:complexType> <xsd:sequence> <xsd:element name="ConnectorGUID" type="xsd:string"> <xsd:annotation> <xsd:documentation> A unique ID to identify the connector that is processing the incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TicketID" type="xsd:string" minOccurs="0"> <xsd:annotation> <xsd:documentation> The ID to identify the ticket created in the external ticketing system. It is generated in the external system and used to update the ticket. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="HDUser" type="xsd:string" minOccurs="0"> <xsd:annotation> <xsd:documentation> HelpDesk user name provided from UI during connector configuration. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="NotificationRuleOwner" type="xsd:string"> <xsd:annotation> <xsd:documentation> The owner of the notification rule which generated the incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="NotificationRuleName" type="xsd:string"> <xsd:annotation> <xsd:documentation> The name of the notification rule which generated the incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ReopenTicket" type="xsd:string" minOccurs="0"> <xsd:annotation> <xsd:documentation> The identifier of the previous ticket that should be re-opened. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ConnectorVariable" type="VariableType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> An optinal list of up ro 50 connector variables that contain name/value pairs. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Property" type="PropertyType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> An optinal list of up ro 50 property variables as defined in connectorCommon.xsd. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SystemAttributes" type="IncidentSystemAttributesType"> <xsd:annotation> <xsd:documentation> A list of attributes for incidents as defined by EM event system. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:element> <xsd:complexType name="IncidentSystemAttributesType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for incident attributes provided by EM event system. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="IncidentID" type="xsd:string"> <xsd:annotation> <xsd:documentation> The ID of an incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SourceInfo" type="SourceInfoType" maxOccurs="unbounded"> <xsd:annotation> <xsd:documentation> The source information of the EM subsystems or componenets that raises the incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="IncidentURL" type="xsd:string"> <xsd:annotation> <xsd:documentation> A URL to the incident on EM. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="AutoClose" type="xsd:boolean"> <xsd:annotation> <xsd:documentation> A flag indicating if an incident is auto closed by the system, or it has to be manually closed by users. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TicketStatus" type="xsd:string" minOccurs="0"> <xsd:annotation> <xsd:documentation> If an external ticket is associated with the incident, the status of the ticket as assigned at an external help desk system, and updated in EM. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Owner" type="xsd:string"> <xsd:annotation> <xsd:documentation> User to whom the incident is assigned to resolve the issue. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ResolutionState" type="xsd:string"> <xsd:annotation> <xsd:documentation> The attribute used to track where the incident is in terms of resolution. For instance, it can be "new" or "closed". </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Acknowledge" type="xsd:boolean"> <xsd:annotation> <xsd:documentation> A flag indicating whether or not the incident has been acknowledged. Acknowledgement is simply a way for an administrator to indicate that they have viewed the incident and take ownership of it. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Escalated" type="xsd:boolean"> <xsd:annotation> <xsd:documentation> A flag indicating whether or not the incident has been escalated. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="EscalationLevel" type="xsd:string"> <xsd:annotation> <xsd:documentation> The hierarchical level of escalation that has been made to this incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Priority" type="xsd:string"> <xsd:annotation> <xsd:documentation> The priority order in which the issue should be resolved. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Summary" type="xsd:string"> <xsd:annotation> <xsd:documentation> A text summary of the incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="CreationDate" type="xsd:dateTime"> <xsd:annotation> <xsd:documentation> The time when the incident is created by associating event to incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="LastUpdatedDate" type="xsd:dateTime"> <xsd:annotation> <xsd:documentation> The time when the incident is last updated. The incident update includes changes to any of the tracking attributes or changes to the associated events and event sequence. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Category" type="xsd:string" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> An optional list of categories of the incidents. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="LastModifiedBy" type="xsd:string"> <xsd:annotation> <xsd:documentation> User who last modified the incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Severity" type="xsd:string"> <xsd:annotation> <xsd:documentation> Severity level of the incident. The value changes based on local language setting. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SeverityCode" type="xsd:string"> <xsd:annotation> <xsd:documentation> Internal Severity value of the current event. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:schema>
例A-10 connectorCommon.xsd
<?xml version="1.0" encoding="UTF-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <xsd:include schemaLocation="externalEvent.xsd"/> <xsd:complexType name="SourceInfoType"> <xsd:annotation> <xsd:documentation> This section defines a complext type for Source Information. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="SourceObjInfo" type="SourceObjInfoType" minOccurs="0"> <xsd:annotation> <xsd:documentation> This element defines the data structure for the source object, the EM subsystem or component, that raises an EM event or an incident. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetInfo" type="TargetInfoType" minOccurs="0"> <xsd:annotation> <xsd:documentation> The element defines the data structure for an EM target as related to the connector framework. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="SourceObjInfoType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for Source Object Information. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="ObjID" type="xsd:string"> <xsd:annotation> <xsd:documentation> The unique ID to identify the source object. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ObjName" type="xsd:string"> <xsd:annotation> <xsd:documentation> The name of the source object. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ObjOwner" type="xsd:string" minOccurs="0"> <xsd:annotation> <xsd:documentation> The owner of the source object. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SourceObjType" type="xsd:string"> <xsd:annotation> <xsd:documentation> The type of the source object. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="SourceObjSubType" type="xsd:string" minOccurs="0"> <xsd:annotation> <xsd:documentation> The subtype of the source object. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="TargetInfoType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for target information. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="TargetGUID" type="xsd:string"> <xsd:annotation> <xsd:documentation> A unique GUID for the target. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetName" type="xsd:string"> <xsd:annotation> <xsd:documentation> Name of the target. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetType" type="xsd:string"> <xsd:annotation> <xsd:documentation> Type of the target. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetTypeLabel" type="xsd:string"> <xsd:annotation> <xsd:documentation> The display label of the target type. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetURL" type="xsd:string"> <xsd:annotation> <xsd:documentation> The URL of the target. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="TargetProperty" type="PropertyType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> An optional list of properties for the target. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="PropertyType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for a property attribute. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="Name" type="xsd:string"> <xsd:annotation> <xsd:documentation> A string name defining a property attribute. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="Value" type="xsd:string" nillable="true"> <xsd:annotation> <xsd:documentation> A non-null string value. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="VariableType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for a general variable. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="VariableName" type="StringStrictT32"> <xsd:annotation> <xsd:documentation> Name of the variable. It has to be a string containing 1 or upto 32 upper case or lower case letters or numbers. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="VariableValue" type="StringT2048"> <xsd:annotation> <xsd:documentation> Value of the variable. It has to be a string containing 1 or upto 2048 characters. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="GetAlertsResponse"> <xsd:annotation> <xsd:documentation> This section defines a complex type for responses to a getAlerts request. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="Alert" minOccurs="0" maxOccurs="200"> <xsd:annotation> <xsd:documentation> The individual alerts contained in the response. A response may have upto 200 alerts. </xsd:documentation> </xsd:annotation> <xsd:complexType> <xsd:sequence> <xsd:element ref="ExternalEvent"> <xsd:annotation> <xsd:documentation> Details of the external event in the alert, as defined in ExternalEvent.xsd. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="InstanceVariable" type="VariableType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> A list of instance variables for the alert. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:complexType name="ConnectorVariablesType"> <xsd:annotation> <xsd:documentation> This section defines a complex type for connector variables. An element of type ConnectorVariablesType may have up to 50 connector variables, as defined next. </xsd:documentation> </xsd:annotation> <xsd:sequence> <xsd:element name="ConnectorVariable" type="VariableType" minOccurs="0" maxOccurs="50"> <xsd:annotation> <xsd:documentation> A connector varialbe as a name/value pair. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:simpleType name="StringT64"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 64 bytes. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="64"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringT128"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 128 bytes. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="128"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringT256"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 256 bytes. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="256"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringT512"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 512 bytes. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="512"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringT2048"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 2048 bytes. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="2048"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringStrictT16"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 16 bytes. The String can only contain lower or upper case letters, numbers, and the underscore characters. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="16"/> <xsd:pattern value="([a-zA-Z0-9_])*"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringStrictT32"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 32 bytes. The String can only contain lower or upper case letters, numbers, and the underscore characters. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="32"/> <xsd:pattern value="([a-zA-Z0-9_])*"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringStrictT64"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 64 bytes. The String can only contain lower or upper case letters, numbers, and the underscore characters. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="64"/> <xsd:pattern value="([a-zA-Z0-9_])*"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringStrictT128"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 128 bytes. The String can only contain lower or upper case letters, numbers, and the underscore characters. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="128"/> <xsd:pattern value="([a-zA-Z0-9_])*"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StringStrictT256"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 256 bytes. The String can only contain lower or upper case letters, numbers, and the underscore characters. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="256"/> <xsd:pattern value="([a-zA-Z0-9_])*"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="VersionT"> <xsd:annotation> <xsd:documentation> This section defines a simple type for a String with maximum length of 20 bytes. The String can only contain numbers and the period characters. </xsd:documentation> </xsd:annotation> <xsd:restriction base="xsd:string"> <xsd:minLength value="1"/> <xsd:maxLength value="20"/> <xsd:pattern value="([0-9.])*"/> </xsd:restriction> </xsd:simpleType> </xsd:schema>
例A-11 createTicket_response.xsd
<?xml version="1.0" encoding="UTF-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <xsd:include schemaLocation="connectorCommon.xsd"/> <xsd:element name="CreateTicketResponse"> <xsd:complexType> <xsd:sequence> <xsd:element name="ticketID" type="StringT128"/> <xsd:element name="InstanceVariable" type="VariableType" minOccurs="0" maxOccurs="50"/> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:schema>
例A-12 getTicket_response.xsd
<?xml version="1.0" encoding="UTF-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <xsd:include schemaLocation="../common/connectorCommon.xsd"/> <xsd:element name="getTicketResponse"> <xsd:annotation> <xsd:documentation> The response from the external system upon a getTicketRequest request. It must contain a ticket ID from the output of the request Web Service. </xsd:documentation> </xsd:annotation> <xsd:complexType> <xsd:sequence> <xsd:element name="ticketID" type="StringT128"> <xsd:annotation> <xsd:documentation> The ticket ID. </xsd:documentation> </xsd:annotation> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:schema>
例A-13 publishTicket.xsd
<?xml version="1.0" encoding="UTF-8"?> <xsd:schema xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://xmlns.oracle.com/sysman/connector" targetNamespace="http://xmlns.oracle.com/sysman/connector" elementFormDefault="qualified"> <xsd:include schemaLocation="../common/connectorCommon.xsd"/> <xsd:element name="publishTicketStatus"> <xsd:annotation> <xsd:documentation> This section defines the request to publish ticket status from Ticketing system to EM when it is updated. </xsd:documentation> </xsd:annotation> <xsd:complexType> <xsd:sequence> <xsd:element name="ConnectorGUID" type="StringStrictT16"> <xsd:annotation> <xsd:documentation> The GUID of the connector the request is to be sent to. The GUID is communicated to the external system in the earlier requests to create tickets. It is returned in the inbound data to associate the date with the corresponding ticket. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ticketID" type="StringT128"> <xsd:annotation> <xsd:documentation> The ID of the ticket whose status is being updated. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="ticketStatus" type="StringT64"> <xsd:annotation> <xsd:documentation> The new status of the ticket. </xsd:documentation> </xsd:annotation> </xsd:element> <xsd:element name="RequestOccurTS" type="StringT64"> <xsd:annotation> <xsd:documentation> Time when the inbound call is invoked. </xsd:documentation> </xsd:annotation> </xsd:element> <!-- NOT used xsd:dateTime because anyway sql date format must be used --> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:schema>
