Phone Home

Introduction

The Phone Home service screen is used to manage the appliance registration as well as the Phone Home remote support service.

• Registration connects your appliance with Oracle's inventory portal, through which you can manage your Oracle gear. Registration is also a prerequisite for using the Phone Home service.

• The Phone Home service communicates with Oracle support to provide:

• * Fault reporting - the system reports active problems to Oracle for automated service response. Depending on the nature of the fault, a support case may be opened. Details of these events can be viewed in Problems.

• * Heartbeats - daily heartbeat messages are sent to Oracle to indicate that the system is up and running. Oracle support may notify the technical contact for an account when one of the activated systems fails to send a heartbeat for too long.

• * System configuration - periodic messages are sent to Oracle describing current software and hardware versions and configuration as well as storage configuration. No user data or metadata is transmitted in these messages.

Oracle Single Sign-On Account

You need a valid Oracle Single Sign-On account user name and password to use the fault reporting and heartbeat features of the Phone Home service. Go to http://support.oracle.com and click Register to create your account.

Properties

Changing service properties is documented in the BUI and CLI sections of services. The phone home service is known as scrk within the CLI.

Web Proxy

If the appliance is not directly connected to the Internet, you may need to configure an HTTP proxy through which the phone home service can communicate with Oracle. These proxy settings will also be used to upload support bundles. See System Maintenance for more details on support bundles.

Tasks

Registration

BUI

To register the appliance for the first time, you must provide an Oracle Single Sign-On Account. Go to http://support.oracle.com and click Register to create your account and specify one of the account's inventory teams. Using the BUI:

1. Enter your Oracle Single Sign-On Account user name and password. A privacy statement will be displayed for your review. It can be viewed at any time later in both the BUI and CLI.

2. The appliance will validate the credentials and allow you to choose which of your inventory teams to register with. The default team for each account is the same as the account user name, prefixed with a '$'.

3. Commit your changes.

CLI

In the CLI, this process involves configuring several properties of the service:

1. Set soa_id and soa_password to the user name and password for your Oracle Single Sign-On Account, respectively.

2. Commit your changes.

3. Set domain_name to the name of the inventory team in which you wish to register the appliance.

4. Commit your changes.

Once registered, the appliance cannot be unregistered, but the registration can be changed.

• Click 'Change account...' to change the Oracle Single Sign-On Account used by the appliance. You can then select one of that account's inventory teams. Commit your changes.

• To use the same account but register in a different inventory team, use the drop-down box to select a different inventory team. Commit your changes.

Status

Service state

If the phone home service is enabled before a valid Oracle Single Sign-On account has been entered, it will appear in the maintenance state. You must enter a valid Oracle Single Sign-On account to use the phone home service.

Logs

There is a log of Phone Home events in Maintenance->Logs->Phone Home.