To Do Entries Reference A To Do Type

Every To Do entry references a To Do type. The To Do type controls the following functions:

• The To Do list on which the entry appears.
• The page into which a user is taken when they drill down on an entry.
• The message that appears in the user's To Do list. Note this message can be overridden for specific To Do messages by specifying a different message number in the process that creates the specific To Do entry. For example, the process that creates To Do entries associated with bill segments that are in error displays the error message rather than a generic "bill segment is in error" message.
• The To Do list's sort options. Sort options may be used on the To Do list page to sort the entries in a different order. For example, when a user looks at the bill segment error To Do list, they have the option of sorting it in error number order, account name order, or in customer class order. Note the default sort order is also defined on To Do type.
• Whether (and how) the To Do entry is downloaded to an external system (e.g., an email system).
• The roles to which an entry may be reassigned.
• The default priority of the To Do list in respect of other To Do lists.
• The To Do list's usage, which indicates whether a To Do of that type may be created manually by a user.
• The algorithms used to perform To Do list specific business rules.
• The characteristics applicable to the To Do list.