This chapter provides an overview of the monitoring process and discusses how to:
Review regulated individuals.
Observe regulated individuals.
(GBR) Monitor key performance indicators (KPIs).
Set up and enter check details.
View related information.
A key step in the setup of Manage Professional Compliance involves defining a process for monitoring the progress of individuals as they meet the requirements for professional certification.
In Manage Professional Compliance, monitoring consists of these features, procedures, and views:
Reviews
Reviews, together with observations and KPIs, fall under the monitoring umbrella, and enable you to assess a regulated individual's progress.
Reviews are directly associated with development plans and are intended to measure groups and individuals against all of the elements in a plan. At the conclusion of a review, if the review identifies the individual as lacking in certain areas, you can set up further development plans. However, passing each element of the plan either implies that the individual can move on to the next classification category or that the individual has become fully compliant or qualified.
Observations
Observations are different from reviews because they are not directly associated with a development plan.
Observations ensure that an individual follows a certain predefined process, either within the working environment or while the individual is with a client. For example, an individual must follow the company's advisory process when selling financial advice to a client. A company can set up these predefined processes in the form of observation models, which outline each specific step that is observed. As with reviews, observations may show that the individual requires further development.
Key Performance Indicators (KPIs)
KPIs monitor the regulated individual's performance against predetermined standards. Five KPIs are delivered as part of the U.K. Professional Financial Compliance process:
Complaints: Number of complaints against the individual versus those against the company.
Persistency (of business sold): Percentage of sold business that is still in force.
Spread of Business: The range of products that the individual is selling.
Not Taken Up (NTU): Number of proposals that have been submitted but not put into force.
Factfind Completion: Check on accuracy, completeness, and quality of service.
Note. These KPIs are directly targeted at the U.K. financial services arena. However, you can use the key structure of the KPI records, and the way in which the functionality is incorporated within Manage Professional Compliance, as a guide for creating additional KPIs.
Checks
Checks allow you to define background checks for regulated workers, and to monitor compliance with these checks.
For example, you can set up a check for financial service workers that requires them to submit a review of their finances before they can be certified.
Inquiries
Inquiry pages which the Manage Professional Compliance process provides to supervisors and managers show information related to the other monitoring elements that are described here. Supervisors and managers can view/review a regulated individual's review history, observation history, and check history.
See Also
Classification |
Category that a regulatory authority uses to define individuals within the compliance process. The levels of classification can be simple or complex, reflecting various levels of compliance with the requirements for engaging in different kinds of professional activities. For example, an individual could be level 1 or level 3 compliant, or fully compliant, and each of these classifications could be associated with a different set of certification requirements. Define classifications on the Classification page. |
Professional Compliance Type |
Groups of professionals who are subject to compliance requirements in your organization. For example, you can set up professional compliance types for financial advisor, engineering, and health and safety groups, each with it's own compliance requirements. Define professional compliance types on the PC Type page. |
Regulatory Authority |
Body or organization that defines the compliance rules, standards, and regulations for certifying that individuals are qualified in a particular field. Define regulatory authorities on the Regulatory Authority page. |
See Also
Working with System Data Regulation in HCM
This section provides an overview of reviewing regulated individuals and discusses how to:
Enter development review details.
Review a development area.
Before you review a regulated individual, set up a development plan for that person. This is because when you review an worker, you are reviewing them against the elements of their plan. If you have not yet set up the plan, you must do so on the Development Plan page (using the accomplishments, competencies, courses, and activities that you created as part of the development plan setup).
To review a regulated individual:
Set up a development plan using the Development Plan pages.
Enroll the individual in a development plan using the Development Record and Development Area pages.
Enter a review of the individual on the RI Dev Review (regulated individual development review) and RI Dev Area Review (regulated individual development area review) pages.
View the review history of the individual on the RI Review History (regulated individual review history) page.
Use the RI Review Report (regulated individual review report) page to generate reports of workers' review histories to see how they have measured against the elements of a development plan.
See Also
Entering and Maintaining Regulated Individual Data
Access the RI Dev Review page (Workforce Monitoring, Professional Compliance, Monitor Progress, Conduct Development Review, RI Dev Review).
Creation Date |
Displays the creation date of the regulated individual's development plan that you entered on the Development Record page. |
Expected Completion Date |
Displays the expected completion date of the regulated individual's development plan that you entered on the Development Record page. |
Actual Completion Date |
Enter the actual completion date of the regulated individual's development plan. |
Status |
Select the status of the regulated individual relative to the broad goals of the development plan. |
Comments |
Enter comments about the regulated individual's performance. |
Access the RI Dev Area Review page (Workforce Monitoring, Professional Compliance, Monitor Progress, Conduct Development Review, RI Dev Area Review).
Development Type |
Displays the type of development activity against which you are assessing the regulated individual. Values are Accomp (accomplishments), Competencies, Courses, and Activities. |
Development Area |
Displays the specific activity within the development area (accomplishment, competency, course, or activity) against which you are assessing the individual's performance. |
Status |
Select the performance status of the regulated individual relative to the specific development activity that appears in the Development Area field. |
Comments |
Enter comments about the regulated individual's performance. |
See Also
To set up observing regulated individuals, use the Observation Element (PCMP_OBS_ELEM), Observation Model (PCMP_OBS_MODEL), and Record RI Observation (PCMP_RI_OBS) components.
This section provides an overview of observing regulated individuals and discusses how to:
Define observation elements.
Construct observation models.
Add observation elements to models.
Enter observations.
Enter observation details.
Unlike reviews, observations are not linked to development plans, so it is not necessary to define a plan before you can observe a regulated individual. However, you must perform several setup steps before you can enter observation data. After you have completed these setup steps, you can enter observations, review observation histories, and generate observation reports.
To perform observations:
(Setup) Define observation elements using the Observation Elements page.
Observation elements are the individual activities that you want to observe. After being defined, these observation elements can be reused and combined in different ways to create observation models, such as the ones discussed in steps 2 and 3.
(Setup) Enter a name and description for the observation model that you are creating on the Observation Model page.
An observation model organizes individual observation elements into a process or procedure that regulated individuals may be required to follow. For example, a financial advisor may be required to inform customers of the charges that might apply when they purchase stock, and then advise them of the known risks of investing in a security before they sell a specific stock. The steps of discussing charges, assessing risks, and selling are part of a process that can be observed and structured as an observation model.
(Setup) Add observation elements to the observation model on the Model Elements page.
Assign regulated individuals to one of the observation models and enter your observations of regulated individuals in relation to the observation elements that are part of the observation model on the RI Observation (regulated individual observation) and Observation Elements pages.
Display the review history of the individual on the RI Observation History page.
Generate reports of an worker's observation history to see how they measure against all of the elements of the observation model on the RI Observation Reports page.
See Also
Page Name |
Definition Name |
Navigation |
Usage |
PCMP_OBS_ELEM |
Workforce Monitoring, Professional Compliance, Define Observation Information, Elements, Elements |
Define observation elements. |
|
PCMP_OBS_MODEL |
Workforce Monitoring, Professional Compliance, Define Observation Information, Models, Observation Model |
Construct observation models. |
|
PCMP_OBS_MODEL2 |
Workforce Monitoring, Professional Compliance, Define Observation Information, Models, Model Elements |
Add observation elements to models. |
|
PCMP_RI_OBS |
Workforce Monitoring, Professional Compliance, Monitor Progress, Record RI Observation, RI Observation |
Enter observations of a regulated individual. |
|
PCMP_RI_OBS2 |
Workforce Monitoring, Professional Compliance, Monitor Progress, Record RI Observation, Observation Elements |
Enter observation details. |
|
RUN_CNTL_PCMP3 |
Workforce Monitoring, Professional Compliance, Reports, RI Observation |
Use the RI Observation report (PCMP003) to collect complete details of a regulated individual's observation. |
Access the Elements page (Workforce Monitoring, Professional Compliance, Define Observation Information, Elements, Elements).
Element and Description |
Enter name and description for the observation elements that you want to use in the observation model. |
Access the Observation Model page (Workforce Monitoring, Professional Compliance, Define Observation Information, Models, Observation Model).
Observation Model |
Enter name for the observation model. |
Comments |
Enter comments about the observation model. |
Access the Model Elements page (Workforce Monitoring, Professional Compliance, Define Observation Information, Models, Model Elements).
Observation Element |
Enter the observation elements that you want to include in the observation model. |
Required |
Select if the observation element that you specified requires a mandatory "pass" status. |
Comments |
Enter comments about the observation elements. |
Access the RI Observation page (Workforce Monitoring, Professional Compliance, Monitor Progress, Record RI Observation, RI Observation).
Observation Date |
Enter the date on which you perform the observation. |
Observation Model |
Enter observation model against which you assess the regulated individual whose employee ID appears at the top of the page. |
Status |
Select the general performance status of the regulated individual relative to the observation model. |
Comments |
Enter comments about the regulated individual's performance. |
Access the Observation Elements page (Workforce Monitoring, Professional Compliance, Monitor Progress, Record RI Observation, Observation Elements).
Observation Element |
Displays the individual activity that you are assessing or observing. |
Required |
The system selects this check box if you specified on the Model Elements page that the observation element requires a "pass." |
Status |
Select the performance status of the regulated individual relative to the observation element. |
Comments |
Enter comments about the regulated individual's performance. |
To set up monitoring KPIs, use the Complaint Type (PCMP_COMPL), Complaints (PCMP_RI_COMPL), Product Type (PCMP_PROD_TYPE), and Conduct Key Perf Indctr Rvw (PCMP_RI_KPI_REV) components.
This section discusses how to:
Define complaint types.
Register complaints.
Define products.
Associate products with companies.
Enter KPI review details.
Define KPI statistics.
To measure an individual's progress against KPIs, first set up specific indicators. PeopleSoft includes the following broad categories of performance indicators as part of the application; within these categories, however, you must choose (and in some cases set up) the exact indicators that you want to use:
Note. The following KPIs are directly targeted at the U.K. financial services arena. However, the key structure of the KPI records, and how the functionality is incorporated within the Manage Professional Compliance business process, can be used as a guide for creating additional, configured KPIs.
Performance indicator categories are:
Complaints: Number of complaints against the individual versus those against the company.
Persistency (of business sold): Percentage of the sold business that is still in force.
Spread of Business: The range of products that the individual is selling.
Not Taken Up (NTU): Number of proposals that have been submitted, but not put into force.
Factfind Completion: Check on accuracy, completeness, and quality of service.
To set up and use performance indicators:
Define complaint types on the Complaint Type page.
Complaint types are the kinds of problems that customers make against a regulated individual. For example, "Gave poor advice," or "Sold inappropriate product" are complaints that a customer might log.
Register complaints against an individual on the RI Complaints (regulated individual complaints) page.
Define products and product types on the Product Type page.
This is important because the majority of delivered KPIs—persistency, spread of business, and NTUs—measure an individual's success in selling or maintaining customer satisfaction with regard to products.
Note. Before you can measure persistency, spread of business, and NTUs, you must define products and product types. Link these products and product types to a company, and then associate the products and services to the regulated individuals who provide them.
Associate products and product types with companies on the Company Compliance – Products page.
Before you can monitor these KPIs, specify the types or classes of products and services that your company provides, and then associate the products and services to the individuals who are responsible for selling them.
Associate products and services with the regulated individuals who are responsible for selling them on the RI Product (regulated individual product) page.
The products that you identify on this page are those that you previously defined on the Product Type page.
Enter KPI review details, such as review date and frequency type, on the KPI Review (key performance indicator review) page.
On the KPI Statistics (key performance indicator statistics) page, enter complaint, persistency, spread of business, NTU , and factfind completion data for the individual.
Page Name |
Definition Name |
Navigation |
Usage |
PCMP_COMPL |
Workforce Monitoring, Professional Compliance, Define Compliance Information, Complaint Type |
Define complaint types that customers might make against a regulated individual. |
|
PCMP_RI_COMPL |
Workforce Monitoring, Professional Compliance, Monitor Progress, RI Complaints, RI Complaints |
Register complaints against an individual. |
|
PCMP_PROD_TYPE |
Workforce Monitoring, Professional Compliance, Define Compliance Information, Product Type |
Define products and product types to measure persistency, spread of business, and NTUs. |
|
PCMP_COMPANY_TBL2 |
Workforce Monitoring, Professional Compliance, Define Compliance Information, Company Compliance, Products |
Associate products with the companies that provide them. |
|
PCMP_RI_KPI_REV |
Workforce Monitoring, Professional Compliance, Monitor Progress, Conduct Key Perf Indctr Rvw, KPI Review |
Enter KPI review details. |
|
PCMP_RI_KPI_REV2 |
Workforce Monitoring, Professional Compliance, Monitor Progress, Conduct Key Perf Indctr Rvw, KPI Statistics |
Define KPI statistics for the individual whose performance you want to measure. |
Access the Complaint Type page (Workforce Monitoring, Professional Compliance, Define Compliance Information, Complaint Type).
Complaint Type and Complaint Description |
Enter a complaint type code and description. |
Access the RI Complaints page (Workforce Monitoring, Professional Compliance, Monitor Progress, RI Complaints, RI Complaints).
Supervisor |
Displays the name of the regulated individual's supervisor. |
Complaint Type |
Enter the type of complaint that you want to register against the individual whose employee ID appears at the top of the page. Values are the complaint types that you defined on the Complaint Type page. |
Complaint Date |
Enter the date on which you log the complaint. |
Access the Product Type page (Workforce Monitoring, Professional Compliance, Define Compliance Information, Product Type).
Product Type |
Displays the product type category that you entered to access the component. |
Product |
Enter and describe the individual products that belong to the product type category. |
Access the Products page (Workforce Monitoring, Professional Compliance, Define Compliance Information, Company Compliance, Products).
Product Type |
Enter one of the broad product categories that you defined on the Product Type page. |
Product |
Enter one of the products that belongs to the broad product category. |
Access the KPI Review page (Workforce Monitoring, Professional Compliance, Monitor Progress, Conduct Key Perf Indctr Rvw, KPI Review).
Review Date |
Enter the date on which you are performing the review. |
Frequency Type |
Select the frequency of the review. |
Comments |
Enter comments about the regulated individual. |
Access the KPI Statistics page (Workforce Monitoring, Professional Compliance, Monitor Progress, Conduct Key Perf Indctr Rvw, KPI Statistics).
Review Date |
Displays the date of the KPI review. |
From Date and To Date |
Enter the range of dates for which you are entering the number of complaints that were directed against the regulated individual. |
Number of Complaints |
Enter the number of complaints that were directed against the regulated individual within the date range. |
From Date and To Date |
Enter the range of dates for which you are specifying persistency of sold products. |
Product Type |
Displays the type of product whose persistency you are evaluating. |
Product |
Displays the specific product whose persistency you are evaluating. |
Percentage |
Enter the percentage of each sold product that is still in force. |
Spread of Business
From Date and To Date |
Enter the range of dates for which you are evaluating spread of business. |
Product Type |
Displays the type of product for which you are measuring the balance of advice (product spread). |
Balance of Advice |
Select a rating for the balance of advice for each product. |
From Date and To Date |
Enter the range of dates for which you are evaluating NTUs. |
Product Type |
Displays the type of product for which you are measuring the percentage of NTUs. |
Product |
Displays the specific products for which you are measuring the percentage of NTUs. |
Percentage |
Enter the percentage of proposals that have not been taken up for each product. |
From Date and To Date |
Enter the range of dates for which you are assessing the regulated individual's accuracy, completeness, and quality of service. |
Percentage |
Enter a percentage that represents the factfind assessment of the regulated individual. |
To set up check details, use the RI Checks (PCMP_RI_CHK), and Check Type (PCMP_CHK_TYPE) components.
This section provides an overview of setting up and entering check details and discusses how to:
Define check types.
Enter check data.
Use the Manage Professional Compliance business process to monitor compliance with various kinds of checks that are required for professional certification. For example, certain groups of workers in your company may need to submit to financial background checks or security checks before they can be certified.
First, define the types of checks you want to perform; then, enter data on each individual as they pass or fail the required checks. Using an inquiry page, you can then review each individual's compliance status.
To set up and use checks:
Define the check types that you want to use on the Check Type page.
On the RI Check (regulated individual check) page, for each individual, enter whether they have passed the check and enter the check date.
Review the individual's check history on the RI Checks History (regulated individual checks history) page.
See Also
Page Name |
Definition Name |
Navigation |
Usage |
PCMP_CHK_TYPE |
Set Up HRMS, Product Related, Workforce Monitoring, Professional Compliance, Check Type, Check Type |
Define check types that a regulated individual needs to pass. |
|
PCMP_RI_CHK |
Workforce Monitoring, Professional Compliance, Monitor Progress, RI Checks, RI Checks |
Enter check data. |
Access the Check Type page (Set Up HRMS, Product Related, Workforce Monitoring, Professional Compliance, Check Type, Check Type).
Check Type |
Enter the types of check—for example, financial, stability, health, or security—that you want to perform . |
Access the RI Checks page (Workforce Monitoring, Professional Compliance, Monitor Progress, RI Checks, RI Checks).
Supervisor |
Displays the name of the regulated individual's supervisor. |
Check Date |
Enter the date on which you perform the check. |
Check Type |
Select one of the check types that you defined on the Check Type page. |
Status |
Select the status of the individual relative to the check that you are performing. |
Comments |
Enter comments about the check. |