5 Using Incident Management

This chapter describes incident management in Oracle Advanced Monitoring and Resolution. It covers the following areas.

• About Incident Ticket Management

• Searching Incident Tickets

• Viewing Incident Tickets

• Creating Incident Tickets

• Printing Incident Tickets

Note:

If you cannot see the Advanced Monitoring tab when you log in to Oracle Advanced Monitoring and Resolution, contact your Oracle Advanced Monitoring and Resolution customer user administrator.