Monitor User Feedback

After completing this topic, you will be able to monitor user feedback.

Steps:

1. Step 1

2. Philip Bailey is a feedback monitor for the Basic Excel Skills title. He needs to review the feedback submitted for that title.

    

   Click the Review Feedback link.

   Step 2

3. The reported feedback shows the subject links and the date of the last activity. View the comments for the Formulas feedback.

    

   Click the Formulas link.

   Step 3

4. Respond to the user's comment.

    

   Click in the Comment field.

   Step 4

5. Enter the desired information into the Submit field. Enter "Thank you.".

   Step 5

6. Submit your response.

    

   Click the Submit button.

   Step 6

7. Filter the list to view unread comments only.

    

   Click the Show open items only link.

   Step 7

8. The list shows the comments that have not been viewed by a Feedback Monitor assigned this title.

    

   Note: When any Feedback Monitor views a comment, it is automatically marked as read.

   Step 8

9. Display all comments.

    

   Click the Show all items link.

   Step 9

10. Compile the feedback report.

     

    Click the View Report link.

    Step 10

11. You can create a report for all titles for which you are assigned as a feedback monitor or just specific titles. View the Title options.

     

    Click the Title list.

    Step 11

12. Limit the report to one title.

     

    Click the Basic Excel Skills list item.

    Step 12

13. You can also filter the report to include feedback activity for a specific date range. Select a starting date.

     

    Click in the From field.

    Step 13

14. Use the pop-up calendar to view the previous month.

     

    Click the Previous button.

    Step 14

15. Start the report on the 1st of the month.

     

    Click the 1 object.

    Step 15

16. Leave the To field blank to include data up to the today's date. Proceed to the next report screen.

     

    Click the Next button.

    Step 16

17. You can select a sort field.

     

    Click the Sort By list.

    Step 17

18. You can sort by the title name or the date of the last activity. Sort by the date.

     

    Click the Date of last activity list item.

    Step 18

19. Process the report.

     

    Click the Process Report button.

    Step 19

20. Since we are only reporting on one title, the Feedback Report shows the title at the top of the page. It also shows the date selection.

     

    The report information shows the feedback subject item, the activity, and the path to the commented subject item.

     

    The report includes the submitted feedback and feedback monitor responses, the user providing the responses, and the date/time of the activity. The feedback monitor responses are indented to show the conversation flow.

    Step 20

21. Return to the Review Feedback page.

     

    Click the Back button.

    Step 21

22. Close Review Feedback by returning to the home page.

     

    Click the Home button.

    Step 22

After completing this topic, you are able to monitor user feedback.

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