Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices
This section provides troubleshooting tips for the VMware View connector.
ip_address//broker/xml: 404:
Not Found
In the event the software does not work as expected, look at the
log messages located in the Sun Ray server's
/var/opt/SUNWut/log/messages file. Error
messages related to the VMware View connector begin with
kiosk:vdm. There may also be useful
information in the /var/dt/Xerrors file.
The SSL certificate is not set up correctly on the Sun Ray server.
Solution: See Section 18.3.3, “How to Enable SSL Connections to the View Connection Server”.
The desktop is not set up properly or is already in use. For example:
Someone is logged into the machine (over remote desktop or via the console in VMware vCenter).
The machine is powering on/off, or suspending.
No free desktops exist for that user.
VMware View Agent is not installed on the desktop, or it is not working correctly. Check that the desktop status is available in the VMware View Connection Server.
Active Directory and/or DNS is not set up properly on the desktop.
There is a network communication problem between VMware View Connection Server and the desktop.
A Windows firewall is blocking connections to the desktop.
An incorrect version of Java software is in use.
Solution: Install Java version 1.5 or 1.6.
Connection tunneling is not supported by the VMware View connector.
Solution: See Section 18.3.1, “How to Disable Secure Tunnel Connections to View Desktops”.
The VMware View connector is trying to use HTTP to connect to the View desktop, and non-SSL connections are not configured or not supported.
Solution: For VMware View 5.1 or later, HTTP is not supported. So, you must configure the kiosk session type to use HTTPS (which is the default) and make sure your VMware View environment is properly configured as described in Section 18.3.3, “How to Enable SSL Connections to the View Connection Server”. If you are using VMware View 5.0 or earlier and you want to use HTTP, you must configure non-SSL connections as described in Section 18.3.2, “How to Enable Non-SSL Connections to the View Connection Server”.
Solution: Try to connect to
the desktop manually from the Sun Ray server using the
/opt/SUNWuttsc/bin/uttsc
desktop-IP command. A
remote desktop connection to the virtual machine should open. If
it fails, it can provide an error message with further
information.
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices