The ARF_CALL_MV view provides aggregated data about calls received by the Commerce Service Center. The calculated values are based on information in the ARF_CALL table. The values in each row are constrained to a particular day and customer service agent.
Column Name | Type | Length | Null Allowed | Description |
|---|---|---|---|---|
| numeric | Yes | The number of customer service calls that correspond to the day and customer service agent. This value counts rows in the | |
| varchar | 40 | No | A reference to a value in the |
| timestamp | No | A reference to a value in the | |
| varchar | 40 | No | A reference to a value in the |
| numeric | Yes | The total length, in seconds, of the customer service calls for the day and customer service agent. This value sums |
