A B C D E F G H I K L M N O P R S T U V W _

A

accept(RepositoryItem, String, TicketingManager) - Method in interface atg.svc.ui.formhandlers.ActivityFilter
Return true to accept activity, false to reject
accept(RepositoryItem, String, TicketingManager) - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
 
accept(RepositoryItem, String, TicketingManager) - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
 
AccessRightCache - Class in atg.svc.repository.service
This component optimizes lookup of access rights for the current user.
AccessRightCache() - Constructor for class atg.svc.repository.service.AccessRightCache
 
ACTIVE_CUSTOMER_PROFILE_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
The active customer profile component path
ACTIVE_TICKET_HOLDER_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
ticket holder component path
ActivityDetailFormHandler - Class in atg.svc.ui.formhandlers
Form handler to manage ticket activities.
ActivityDetailFormHandler() - Constructor for class atg.svc.ui.formhandlers.ActivityDetailFormHandler
 
ActivityFilter - Interface in atg.svc.ui.formhandlers
Interface for objects that filter activities
ActivityFilters - Class in atg.svc.ui.formhandlers
Contains activity filter configuration for use by UI (JSP) and TicketActivityListFormHandler.
ActivityFilters() - Constructor for class atg.svc.ui.formhandlers.ActivityFilters
 
addActivityNote(RepositoryItem, RepositoryItem, String, String, RepositoryItem, boolean, boolean) - Method in class atg.svc.agent.ticketing.TicketingTools
Either sets the work note properties of the given activity or creates a new callNoteActivity and adds it to the ticket.
addChangeActiveProfileDetail(String, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Adds a EnvironmentChangeDetail to the EnvironmentChangeState that indicates a change to the active profile item.
addChangeActiveTicketDetail(String, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Adds a EnvironmentChangeDetail to the EnvironmentChangeState that indicates a change to the active ticket item.
addChangeDetail(EnvironmentChangeDetail) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Adds a new EnvironmentChangeDetail.
addChangeSiteDetail(String, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Adds a change site detail for loading an existing site.
addChangeSiteDetail(Site, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Adds a change site detail for loading an existing site.
addFilterCriteria(String, FilterBase) - Method in class atg.svc.ui.treetable.FilterState
 
addKey(Object) - Method in class atg.svc.ui.treetable.KeyHolderState
 
addNewActiveProfileDetail(String, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Adds an EnvironmentChangeDetail for a new active customer profile change.
addNewActiveTicketDetail(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Adds a EnvironmentChangeDetail to the EnvironmentChangeState that indicates a new ticket ticket item.
addRedirectURLParams(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
This method adds StateHolderService.WINDOW_ID_PARAMETER_NAME query parameter to the pRequest.
addSortCriteria(String, SortBase) - Method in class atg.svc.ui.treetable.SortState
 
addStateData(Object, Object) - Method in class atg.svc.agent.environment.CallState
Adds the extra data object keyed by the given object
addStateData(Object, Object) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Adds the extra data object keyed by the given object
addWarning(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Adds a new warning to the list of warnings in the state
addWarnings(List) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Adds a list of warnings to the warnings in the state
addWorkNote(RepositoryItem, String, String, RepositoryItem, boolean) - Method in class atg.svc.agent.ticketing.TicketingTools
Adds a work note to the ticket.
ADMIN_LOGIN_RIGHT - Static variable in class atg.svc.repository.service.SecurityUIService
 
afterCheck() - Method in class atg.svc.ui.treetable.StateContainer
 
afterCheckAll(List) - Method in class atg.svc.ui.treetable.StateContainer
 
afterCheckMerge(Collection) - Method in class atg.svc.ui.treetable.StateContainer
 
afterDelete(String, int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterExpand(int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterFilter(int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterMove() - Method in class atg.svc.ui.treetable.StateContainer
 
afterNavigate() - Method in class atg.svc.ui.treetable.StateContainer
 
afterPage(int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterRefresh(int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterResolve(int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterRestore(int) - Method in class atg.svc.ui.treetable.StateContainer
 
afterSelect() - Method in class atg.svc.ui.treetable.StateContainer
 
afterSort() - Method in class atg.svc.ui.treetable.StateContainer
 
AGENT_PROFILE_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.EnvironmentTools
The agent profile component path
AGENT_PROFILE_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
The agent profile component path
AGENT_PROFILE_SEARCH_REQUEST_TRACKER_PATH - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
The path to the agentProfileSearchRequestTracker component
AGENT_USER_TYPE - Static variable in class atg.svc.repository.service.SecurityUIService
 
AGENTRESOURCES - Static variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Resources file
agentSearchAllTicket(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
AgentTicketsSearchFormHandler - Class in atg.svc.ui.formhandlers
Performs search for tickets for a particular Agent - for the "My Tickets" section of the site.
AgentTicketsSearchFormHandler() - Constructor for class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
AGENTUSERRESOURCES - Static variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
AltColor - Class in atg.svc.ui.util
The AltColor conditionally servlet renders one of its parameters based on whether the value of its value parameter is odd or even.
AltColor() - Constructor for class atg.svc.ui.util.AltColor
 
applyActiveCustomerChangeDetail(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Applies the change to the current active customer based on the change detail.
applyActiveTicketChangeDetail(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Applies the change to the active ticket.
applyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called back to apply the changes detailed in the state.
applyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Calls each EnvironmentMonitor to apply the change details in the EnvironmentChangeState
applyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Applies changes to the environment based on the details in the environment change state.
applyChanges(EnvironmentChangeState) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
Noop impl
applyLandingPage(C2CRequestData) - Method in class atg.svc.clicktoconnect.LandingPageManager
Calls each configured LandingPageHandler is succession until a LandingPage object is returned.
applyLandingPageToFramework(LandingPage) - Method in class atg.svc.clicktoconnect.LandingPageManager
Applies the landing page to the framework environment.
applySiteChangeDetail(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Changes the current site based on the change detail.
ASCENDING - Static variable in class atg.svc.ui.treetable.SortBase
 
assembleQueryFromParamMap() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
assembleQueryFromParamMap() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
assembleSearchResults(RepositoryItem[]) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
assembleSearchResults(RepositoryItem[]) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
assembleSearchResults(RepositoryItem[]) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
assembleSearchResults(RepositoryItem[]) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
assembleSearchResults(RepositoryItem[]) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
assembleSearchResults(RepositoryItem[]) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
atg.svc.exception - package atg.svc.exception
 
atg.svc.repository.beans.methods - package atg.svc.repository.beans.methods
 
atg.svc.repository.service.exception - package atg.svc.repository.service.exception
 
atg.svc.transaction - package atg.svc.transaction
 
atg.svc.transaction.exception - package atg.svc.transaction.exception
 
atg.svc.ui.formhandlers - package atg.svc.ui.formhandlers
 
atg.svc.ui.treetable - package atg.svc.ui.treetable
 
ATTRIBUTE_SUFFIX - Static variable in class atg.svc.ui.treetable.View
 
AuthenticationServlet - Class in atg.svc.clicktoconnect
This servlet will auto-login the username provided with the C2CRequestData.
AuthenticationServlet() - Constructor for class atg.svc.clicktoconnect.AuthenticationServlet
 

B

BaseService - Class in atg.svc.repository.service
Base service for business logic classes.
BaseService() - Constructor for class atg.svc.repository.service.BaseService
 
beforeCheck(Object) - Method in class atg.svc.ui.treetable.StateContainer
 
beforeCheckAll() - Method in class atg.svc.ui.treetable.StateContainer
 
beforeCheckMerge(Collection) - Method in class atg.svc.ui.treetable.StateContainer
 
beforeDelete() - Method in class atg.svc.ui.treetable.StateContainer
 
beforeExpand(Object) - Method in class atg.svc.ui.treetable.StateContainer
 
beforeFilter(String, Object) - Method in class atg.svc.ui.treetable.StateContainer
 
beforeMove() - Method in class atg.svc.ui.treetable.StateContainer
 
beforeNavigate(Object) - Method in class atg.svc.ui.treetable.StateContainer
 
beforePage(String) - Method in class atg.svc.ui.treetable.StateContainer
 
beforeRefresh() - Method in class atg.svc.ui.treetable.StateContainer
 
beforeResolve() - Method in class atg.svc.ui.treetable.StateContainer
 
beforeRestore() - Method in class atg.svc.ui.treetable.StateContainer
 
beforeSelect(Object) - Method in class atg.svc.ui.treetable.StateContainer
 
beforeSort(String) - Method in class atg.svc.ui.treetable.StateContainer
 
buildCustomerSearchQuery(Map) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
buildSortDirectives(Map) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
buildSortDirectives() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
buildSortDirectives() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
buildSortDirectives() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 

C

C2CConstants - Interface in atg.svc.clicktoconnect
Constants file for click to connect static definitions.
C2CEnvironmentInitialization - Class in atg.svc.clicktoconnect
This servlet triggers the initialization of the agent's environment based on the C2CRequestData.
C2CEnvironmentInitialization() - Constructor for class atg.svc.clicktoconnect.C2CEnvironmentInitialization
 
C2CException - Exception in atg.svc.clicktoconnect
 
C2CException() - Constructor for exception atg.svc.clicktoconnect.C2CException
Constructs a new C2CException.
C2CException(String) - Constructor for exception atg.svc.clicktoconnect.C2CException
Constructs a new C2CException with the given explanation.
C2CException(Throwable) - Constructor for exception atg.svc.clicktoconnect.C2CException
Constructs a new C2CException.
C2CException(String, Throwable) - Constructor for exception atg.svc.clicktoconnect.C2CException
Constructs a new C2CException with the given explanation.
C2CRequestData - Class in atg.svc.clicktoconnect
This class is used to hold reference data for a click to connect operation.
C2CRequestData() - Constructor for class atg.svc.clicktoconnect.C2CRequestData
 
C2CREQUESTDATA_CALLSTATE_KEY - Static variable in interface atg.svc.clicktoconnect.C2CConstants
Key for saving the C2CRequestData in the current call state's extra data map
C2CRequestInitialization - Class in atg.svc.clicktoconnect
This servlet checks for the C2C initialization parameter on the request and if found, initializes a new C2CRequestData object and attaches it to the session object.
C2CRequestInitialization() - Constructor for class atg.svc.clicktoconnect.C2CRequestInitialization
 
C2CServiceEnvironmentMonitor - Class in atg.svc.clicktoconnect
This environment monitor generates change details when a new click to connect request is received.
C2CServiceEnvironmentMonitor() - Constructor for class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
C2CStartNewCall - Class in atg.svc.clicktoconnect
The form handler is used to handle requests generated from the start c2c call gesture.
C2CStartNewCall() - Constructor for class atg.svc.clicktoconnect.C2CStartNewCall
 
C2CTools - Class in atg.svc.clicktoconnect
This class contains helper API used for managing click to connect operations in Service applications.
C2CTools() - Constructor for class atg.svc.clicktoconnect.C2CTools
 
C2CWebServiceManager - Class in atg.svc.clicktoconnect
Manages calling a parser which will call and parse the eStara web service API for live call data.
C2CWebServiceManager() - Constructor for class atg.svc.clicktoconnect.C2CWebServiceManager
Constructs an instance of C2CWebServiceManager
C2CWebServiceParser - Class in atg.svc.clicktoconnect
This class deals with making a call to the eStara webService API and parsing the XML into a bean which is returned.
C2CWebServiceParser() - Constructor for class atg.svc.clicktoconnect.C2CWebServiceParser
Constructs an instance of C2CWebServiceParser
C2CWebServiceResponse - Class in atg.svc.clicktoconnect
Object to hold the information retrieved from the eStara API for cross-channel data passing.
C2CWebServiceResponse() - Constructor for class atg.svc.clicktoconnect.C2CWebServiceResponse
Constructs an instance of C2CWebServiceResponse
CALL_STATE_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.EnvironmentTools
The call state component path
CALL_STATE_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
The call state component path
CallState - Class in atg.svc.agent.environment
Maintains state information for an agent's current active call.
CallState() - Constructor for class atg.svc.agent.environment.CallState
 
callWebService(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Calls a parser which will call and parse the data from the eStara web service API.
CategoryActivityFilter - Class in atg.svc.ui.formhandlers
An ActivityFilter that groups one or more actual activity types into a category that appears in the Activites filter selector.
CategoryActivityFilter() - Constructor for class atg.svc.ui.formhandlers.CategoryActivityFilter
 
CELL_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
changeActiveTicket(String, String, TicketDispositionOptions) - Method in class atg.svc.agent.environment.EnvironmentTools
Changes the environment's active ticket to the given ticket
changeEnvironment(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Applies the changes to the environment.
changeNewActiveTicket(String) - Method in class atg.svc.agent.environment.EnvironmentTools
Changes the environment's active ticket to a new ticket
changeUser(RepositoryItem, Profile) - Method in class atg.svc.agent.environment.EnvironmentTools
This method loads a new customer profile into the customer profile object.
changeUser(String, Profile) - Method in class atg.svc.agent.environment.EnvironmentTools
Loads a new profile into the customer profile object.
CHAT_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
check(Object) - Method in interface atg.svc.ui.treetable.Checkable
 
check(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
CHECK - Static variable in interface atg.svc.ui.treetable.Operation
 
CHECK_ALL - Static variable in interface atg.svc.ui.treetable.Operation
 
Checkable - Interface in atg.svc.ui.treetable
The Checkable interface allows implementations to support tree table checking.
checkAll() - Method in interface atg.svc.ui.treetable.Checkable
 
checkAll(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
checkMaximumRecordLimit(Profile) - Method in class atg.svc.repository.service.RecentTicketsService
This method check for the maximum record limit for Recent Tickets for a particular user.
checkMaximumRecordLimit(String, RecentTickets) - Method in class atg.svc.repository.service.RecentTicketsService
This method check for the maximum record limit for Recent Tickets for a particular user and of ticket type.
checkMaximumRecordLimit(String, List<RecentTickets>) - Method in class atg.svc.repository.service.RecentTicketsService
This method check for the maximum record limit for Recent Tickets for a particular user.
checkMerge(Collection) - Method in interface atg.svc.ui.treetable.Checkable
 
checkMerge(StateContainer, Collection) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
CheckState - Class in atg.svc.ui.treetable
The CheckState class manages the state of checked tree table items.
CheckState() - Constructor for class atg.svc.ui.treetable.CheckState
Creates and initializes an empty tree table check state object
CLASS_VERSION - Static variable in class atg.svc.agent.customer.CustomerPanelConfig
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.customer.CustomerProfileTools
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.CallState
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.CurrentSiteHolder
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.EnvironmentChangeDetail
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.EnvironmentChangeState
Class version string
CLASS_VERSION - Static variable in exception atg.svc.agent.environment.EnvironmentException
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.EnvironmentMonitor
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.EnvironmentTools
Class version string
CLASS_VERSION - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.ticketing.TicketingTools
 
CLASS_VERSION - Static variable in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.ui.tables.ColumnConfiguration
Class version string
CLASS_VERSION - Static variable in class atg.svc.agent.ui.tables.GridConfiguration
 
CLASS_VERSION - Static variable in class atg.svc.agent.ui.tables.TableConfiguration
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.AuthenticationServlet
Class version string
CLASS_VERSION - Static variable in interface atg.svc.clicktoconnect.C2CConstants
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
Class version string
CLASS_VERSION - Static variable in exception atg.svc.clicktoconnect.C2CException
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CRequestData
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CRequestInitialization
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CStartNewCall
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CTools
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CWebServiceManager
 
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CWebServiceParser
 
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.LandingPage
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.LandingPageHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.LandingPageManager
Class version string
CLASS_VERSION - Static variable in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
Class version string
CLASS_VERSION - Static variable in exception atg.svc.exception.ServiceTagException
 
CLASS_VERSION - Static variable in exception atg.svc.exception.SvcException
Class version string
CLASS_VERSION - Static variable in class atg.svc.multisite.CurrentSiteContextRuleFilter
 
CLASS_VERSION - Static variable in class atg.svc.repository.beans.methods.OptionMethods
 
CLASS_VERSION - Static variable in class atg.svc.repository.service.AccessRightCache
 
CLASS_VERSION - Static variable in class atg.svc.repository.service.BaseService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.CollectionRunner
 
CLASS_VERSION - Static variable in class atg.svc.repository.service.Constants
 
CLASS_VERSION - Static variable in exception atg.svc.repository.service.exception.DuplicateRecordException
Class version string
CLASS_VERSION - Static variable in exception atg.svc.repository.service.exception.ObjectException
Class version string
CLASS_VERSION - Static variable in exception atg.svc.repository.service.exception.ObjectNotFoundException
Class version string
CLASS_VERSION - Static variable in exception atg.svc.repository.service.exception.PersistenceException
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.FrameworkBaseService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.FrameworkProfileService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.FrameworkServiceFactory
 
CLASS_VERSION - Static variable in class atg.svc.repository.service.InitialService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.RecentTicketsService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.RepositoryService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.SecurityUIService
 
CLASS_VERSION - Static variable in class atg.svc.repository.service.SpellingDictionaryService
Class version string
CLASS_VERSION - Static variable in class atg.svc.repository.service.StateHolderService
 
CLASS_VERSION - Static variable in class atg.svc.repository.service.UIService
 
CLASS_VERSION - Static variable in class atg.svc.SiteConfiguration
 
CLASS_VERSION - Static variable in class atg.svc.taglib.options.GetOptionAsArrayTag
Class version string
CLASS_VERSION - Static variable in class atg.svc.taglib.options.GetOptionAsBooleanTag
Class version string
CLASS_VERSION - Static variable in class atg.svc.taglib.options.GetOptionAsIntegerTag
Class version string
CLASS_VERSION - Static variable in class atg.svc.taglib.options.GetOptionAsStringTag
Class version string
CLASS_VERSION - Static variable in class atg.svc.taglib.options.GetOptionTagSupport
Class version string
CLASS_VERSION - Static variable in exception atg.svc.transaction.exception.TransactionException
Class version string
CLASS_VERSION - Static variable in interface atg.svc.transaction.TransactionRunner
Class version string
CLASS_VERSION - Static variable in class atg.svc.transaction.TransactionService
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.CommonUIConfiguration
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.formhandlers.ActivityFilter
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.ActivityFilters
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.CategoryActivityFilter
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.DefaultActivityFilter
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.FrameworkProfileFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.MapTagConverter
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.ServiceFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.TicketingFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.TicketSearchFormHandler
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.formhandlers.TreeTableEventFormHandler
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.formhandlers.TreeTableFormHandler
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.formhandlers.UserOptionsFormHandler
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Checkable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.CheckState
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Deletable
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Expandable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.ExpandInfo
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.ExpandState
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Filterable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.FilterBase
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.FilterDefinition
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.FilterExpression
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.FilterState
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.ImplementationWrapper
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Keyable
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.KeyHolder
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.KeyHolderState
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Listable
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Movable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.MoveInfo
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Navigable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.NavigateInfo
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.NavigateState
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Operation
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Pageable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.PageState
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.Parameters
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.PartialSelectable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.ReferenceImplementation
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Resolvable
Class version string
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Selectable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.SelectState
 
CLASS_VERSION - Static variable in interface atg.svc.ui.treetable.Sortable
Class version string
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.SortBase
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.SortDefinition
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.SortExpression
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.SortState
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.StateContainer
 
CLASS_VERSION - Static variable in class atg.svc.ui.treetable.View
 
CLASS_VERSION - Static variable in class atg.svc.ui.util.AltColor
Class version string
clearAppliedFilter() - Method in class atg.svc.ui.treetable.FilterState
 
clearAppliedSort() - Method in class atg.svc.ui.treetable.SortState
 
clearAttributes() - Method in class atg.svc.repository.service.StateHolderService
Clears all window attributes with current window ID.
clearAttributes(HttpSession) - Method in class atg.svc.repository.service.StateHolderService
Clears all window attributes with given window ID.
clearAttributesOnTimeout(String) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Window Attributes are no longer persisted to the repository
clearFilterCriteria() - Method in class atg.svc.ui.treetable.FilterState
 
clearKeys() - Method in class atg.svc.ui.treetable.KeyHolderState
 
clearSortCriteria() - Method in class atg.svc.ui.treetable.SortState
 
CLICKTOCALL_INITIALIZE_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the request parameter name that triggers the initialization of click to call
close(RepositoryItem, RepositoryItem, String, String, String) - Method in class atg.svc.agent.ticketing.TicketingTools
Closes a ticket.
CLOSEASDUP_TICKETID - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
parameter name used for the close as duplicate ticket id
collateItems(List) - Method in class atg.svc.ui.treetable.View
 
CollectionRunner - Class in atg.svc.repository.service
Callback interface used for run a method within a transaction that operates on a collection of objects.
CollectionRunner(Collection) - Constructor for class atg.svc.repository.service.CollectionRunner
Creates a save runner with a collection of objects to save.
ColumnConfiguration - Class in atg.svc.agent.ui.tables
The ColumnConfiguration class manages column configuration for an instance of a UI grid.
ColumnConfiguration() - Constructor for class atg.svc.agent.ui.tables.ColumnConfiguration
 
COMMERCE_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
CommonUIConfiguration - Class in atg.svc.ui
This class is a nucleus component for defining generic UI configuration properties such as the context root
CommonUIConfiguration() - Constructor for class atg.svc.ui.CommonUIConfiguration
 
compare(Object, Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
Compares two table component items.
compareHash(C2CRequestData) - Method in class atg.svc.clicktoconnect.C2CTools
Checks that the hash from the request matches the hash generated from the data on the request.
COMPONENT_PATH - Static variable in class atg.svc.repository.service.StateHolderService
State Holder Service Component
computeHash(String) - Method in class atg.svc.clicktoconnect.C2CTools
Computes a hash from a string.
conformRedirectURL(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
This method calls EnvironmentTools.conformRedirectURL(String, String) to make sure the success and error URLS are conforming to the redirect URL.
conformRedirectURL(String, String) - Method in class atg.svc.agent.environment.EnvironmentTools
if the pURL contains the context root, then the URL is not modified and returned.
Constants - Class in atg.svc.repository.service
Constants
Constants() - Constructor for class atg.svc.repository.service.Constants
 
CONTENT_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
CONTRIBUTE_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
convertLocale(Object) - Method in class atg.svc.agent.environment.EnvironmentTools
Convert an object to a Locale.
copyBaseAttributes(FrameworkObject, FrameworkObject) - Method in class atg.svc.repository.service.UIService
Copies attributes shared by all framework objects from source to target.
copyCellDefinitionAttributes(CellDefinition, CellDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyContentDefinitionAttributes(ContentDefinition, ContentDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyFrameworkDefinitionAttributes(FrameworkDefinition, FrameworkDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyPanelDefinitionAttributes(PanelDefinition, PanelDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyPanelStackDefinitionAttributes(PanelStackDefinition, PanelStackDefinition, boolean) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copySite(String, Site, Site) - Method in class atg.svc.repository.service.UIService
Deprecated.  
copySkinDefinitionAttributes(SkinDefinition, SkinDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyTabDefinitionAttributes(TabDefinition, TabDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyTemplateDefinitionAttributes(TemplateDefinition, TemplateDefinition) - Method in class atg.svc.repository.service.UIService
Copies attributes from source to target.
copyTo(SpellingDictionary) - Method in interface atg.svc.repository.beans.SpellingDictionary
Copies the property values of this instance to another instance of the same data type.
create() - Method in interface atg.svc.repository.beans.SpellingDictionaryHome
Returns a new instance.
create(String) - Method in interface atg.svc.repository.beans.SpellingDictionaryHome
Returns a new instance with the repository id set to the given id.
createAdminServlet() - Method in class atg.svc.clicktoconnect.C2CTools
Create the admininistration servlet.
createClickToCallRequestData(DynamoHttpServletRequest) - Method in class atg.svc.clicktoconnect.C2CTools
Initializes a new C2CRequestData data object from the given request
createClickToCallRequestData(String) - Method in class atg.svc.clicktoconnect.C2CTools
Creates the C2CRequestData.
createDictionary(String) - Method in class atg.svc.repository.service.SpellingDictionaryService
Creates a new bean for a SpellingDictionary
createEnvironmentChangeState() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns a new EnvironmentChangeState object
createLandingPage(C2CRequestData) - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
Returns the configured LandingPage
createNewClickToCallRequestData() - Method in class atg.svc.clicktoconnect.C2CTools
Creates a new instance of the C2CRequestData object.
createNewView(HttpServletRequest, Object, ImplementationWrapper) - Static method in class atg.svc.ui.treetable.View
 
createOrdersByUserQuery(RepositoryItem) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
createRecentTickets() - Method in class atg.svc.repository.service.RecentTicketsService
Creates a new transient RecentTickets repository bean.
createTicketsByUserQuery(RepositoryItem) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
createTicketsByUserQuery(RepositoryItem) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
Fetch all Ticket History for the Customer whose ID is passed in.
createUser(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Overwrite parent' createUser method, filter out codes with password checking
createWarningsForChangeEnvironment(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Calls each EnvironmentMonitor to add warnings related to the EnvironmentChangeState related to the pending changes detailed in the state.
createWarningsForEnvironmentChange(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called back to create warnings related to the changes detailed in the state.
createWarningsForEnvironmentChange(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Creates the warnings related to Service environment object changes
createWebServiceURL(String, String, String, String) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Returns the fully qualified URL to make the call to the eStara web service.
CURRENT_SITE_HOLDER_PATH - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
The path to the environment's current site holder component
CurrentSiteContextRuleFilter - Class in atg.svc.multisite
This filter indicates that the entire request should take place in the context of a given site.
CurrentSiteContextRuleFilter() - Constructor for class atg.svc.multisite.CurrentSiteContextRuleFilter
Constructs an instanceof CurrentSiteContextRuleFilter
CurrentSiteHolder - Class in atg.svc.agent.environment
Holds the current active site
CurrentSiteHolder() - Constructor for class atg.svc.agent.environment.CurrentSiteHolder
 
currentUserHasAccessRight(String) - Method in class atg.svc.agent.environment.EnvironmentTools
Return true if the current user has a named access right.
CUSTOM_ACTIVITY_FILTER - Static variable in class atg.svc.ui.formhandlers.ActivityFilters
 
CustomerPanelConfig - Class in atg.svc.agent.customer
This class is used to store the URLs of the page fragments (and their context roots) of Customer Panel
CustomerPanelConfig() - Constructor for class atg.svc.agent.customer.CustomerPanelConfig
 
CustomerProfileFormHandler - Class in atg.svc.ui.formhandlers
 
CustomerProfileFormHandler() - Constructor for class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
CustomerProfileTools - Class in atg.svc.agent.customer
This class contains custom API for manipulating the active customer profile in agent applications.
CustomerProfileTools() - Constructor for class atg.svc.agent.customer.CustomerProfileTools
 
CUSTOMERS_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
CustomerSearchFormHandler - Class in atg.svc.ui.formhandlers
Performs search for tickets.
CustomerSearchFormHandler() - Constructor for class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
CustomerSearchFormHandler.ResultWrapper - Class in atg.svc.ui.formhandlers
 
CustomerSearchFormHandler.ResultWrapper(RepositoryItem, Map) - Constructor for class atg.svc.ui.formhandlers.CustomerSearchFormHandler.ResultWrapper
 
CustomerSearchTreeQueryFormHandler - Class in atg.svc.agent.ui.formhandlers
This class is used to house the properties that seed the TreeQueryRequst.fields[] from the form's hidden input.
CustomerSearchTreeQueryFormHandler() - Constructor for class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
 

D

DEFAULT_COLUMNS - Static variable in class atg.svc.ui.treetable.StateContainer
 
DEFAULT_DEPTH - Static variable in class atg.svc.ui.treetable.ExpandInfo
 
DEFAULT_DEPTH - Static variable in class atg.svc.ui.treetable.MoveInfo
 
DEFAULT_DEPTH - Static variable in class atg.svc.ui.treetable.NavigateInfo
 
DEFAULT_INDEX - Static variable in class atg.svc.ui.treetable.NavigateState
 
DEFAULT_OFFSET - Static variable in class atg.svc.ui.treetable.PageState
The default or initial paging offset
DEFAULT_OFFSET - Static variable in class atg.svc.ui.treetable.ReferenceImplementation
Default page offset.
DEFAULT_REPOSITORY_HOMES_NAME - Static variable in class atg.svc.repository.service.FrameworkBaseService
 
DEFAULT_SERVICE_FACTORY_PATH - Static variable in class atg.svc.repository.service.Constants
 
DEFAULT_TICKET_CREATE_CHANNEL - Static variable in class atg.svc.agent.environment.EnvironmentTools
Creation channel used to create a new ticket when a channel isn't provided
DEFAULT_VERSIONED_REPOSITORY_HOMES_NAME - Static variable in class atg.svc.repository.service.FrameworkBaseService
 
DEFAULT_VISIBLE_LEVELS - Static variable in interface atg.svc.ui.treetable.Navigable
 
DefaultActivityFilter - Class in atg.svc.ui.formhandlers
The default activity filter
DefaultActivityFilter() - Constructor for class atg.svc.ui.formhandlers.DefaultActivityFilter
 
defer(RepositoryItem, RepositoryItem, String, Date, boolean, String) - Method in class atg.svc.agent.ticketing.TicketingTools
Defers a ticket.
DEFER_DATE_PARAMETER - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
defer 'til date parameter name
DEFER_RETAIN_PARAMETER - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
defer retain flag parameter name
delegate(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
Deletable - Interface in atg.svc.ui.treetable
The Deletable interface allows implementations to support tree table item deletion.
delete(Object) - Method in class atg.svc.repository.service.RepositoryService
Deletes a repository item represented by the given repository object.
delete(Collection) - Method in interface atg.svc.ui.treetable.Deletable
 
delete(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
DELETE - Static variable in interface atg.svc.ui.treetable.Operation
 
DELETE_CHECKED - Static variable in interface atg.svc.ui.treetable.Operation
 
DELETE_ITEM - Static variable in interface atg.svc.ui.treetable.Operation
 
DELETE_SELECTED - Static variable in interface atg.svc.ui.treetable.Operation
 
deleteChecked(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
deleteCollection(Collection) - Method in class atg.svc.repository.service.RepositoryService
Deletes a collection of repository items represented by the given bean impls.
deleteItem(Object) - Method in interface atg.svc.ui.treetable.Deletable
 
deleteItem(Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
deleteRecentTicket(String) - Method in class atg.svc.repository.service.RecentTicketsService
Deleted the specified recent tickets from repository.
deleteSelected(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
deleteSite(String, Site) - Method in class atg.svc.repository.service.UIService
Deletes all of the framework objects belonging to the specified site.
DESCENDING - Static variable in class atg.svc.ui.treetable.SortBase
 
DISP_OPTION_AUTO_DISCARD - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Toss out the ticket.
DISP_OPTION_CHANGE_STATUS - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Save the ticket and change its status.
DISP_OPTION_CLOSE - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Close the ticket
DISP_OPTION_CLOSE_AS_DUP - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Close the ticket as a duplicate
DISP_OPTION_DEFER - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Defer the ticket
DISP_OPTION_DISCARD - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Toss out the ticket
DISP_OPTION_ESCALATE - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Escalate the ticket
DISP_OPTION_REASSIGN - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Reassign the ticket
DISP_OPTION_RELEASE - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
release the ticket
DISP_OPTION_SAVE - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Save the ticket
DISP_OPTION_SENDTOGROUP - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
Send the ticket to a group
doesProfileExist(String) - Method in class atg.svc.agent.environment.EnvironmentTools
Determines if a profile exists with the given id
doStartService() - Method in class atg.svc.repository.service.InitialService
Initializes all of the datamodels when the service is started.
doStartTag() - Method in class atg.svc.taglib.options.GetOptionTagSupport
Renders beginning of tag.
doStopService() - Method in class atg.svc.agent.environment.CallState
 
dumpTicketHolder(String, TicketHolder, TicketHolder) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
DuplicateRecordException - Exception in atg.svc.repository.service.exception
Exception that is thrown when a repository persistence operation fails.
DuplicateRecordException(String, Throwable) - Constructor for exception atg.svc.repository.service.exception.DuplicateRecordException
 
DuplicateRecordException(Throwable) - Constructor for exception atg.svc.repository.service.exception.DuplicateRecordException
 
DuplicateRecordException(String) - Constructor for exception atg.svc.repository.service.exception.DuplicateRecordException
 

E

edit(String) - Method in class atg.svc.repository.service.RecentTicketsService
Gets an editable version of a recent tickets given the repository id of the recentTickets .
edit(Object) - Method in class atg.svc.repository.service.RepositoryService
Deprecated. Bean impl objects are not required to edit repository impl objects.
edit(String) - Method in class atg.svc.repository.service.SpellingDictionaryService
Start editing a SpellingDictionary for a language
editCollection(Collection) - Method in class atg.svc.repository.service.RepositoryService
Deprecated. Bean impl objects are not required to edit repository impl objects.
endCall() - Method in class atg.svc.agent.environment.CallState
Sets the appropriate state when a call is ended.
endCall(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Ends the call in the the current call state and sends end call event.
ENV_ACTIVE_CUSTOMER_PROFILE - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Name used for active customer profile change details
ENV_ACTIVE_TICKET - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Name used for active ticket change details
ENV_CHG_CHANGE_ACTIVE_CUSTOMER - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Change the active customer
ENV_CHG_CHANGE_ACTIVE_PROFILEID_PARAM - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
profileId input parameter name for change the active customer
ENV_CHG_CHANGE_ACTIVE_TICKET - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Change the active ticket
ENV_CHG_CHANGE_ACTIVE_TICKETID_PARAM - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
ticketId input parameter name for changing the active ticket
ENV_CHG_END_CALL - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
end call
ENV_CHG_ENDANDSTART_CALL - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
End call and start a new one immediately
ENV_CHG_LOGOFF - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
logoff call
ENV_CHG_NEW_ACTIVE_CUSTOMER - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Change the active customer to a new profile
ENV_CHG_NEW_ACTIVE_TICKET - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Change the active ticket to a new ticket
ENV_CHG_NEW_TICKET_INBOUNDCHANNEL_PARAM - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
inboundChannel input parameter name for create new ticket
ENV_CHG_SITE - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Change key used for changing the current site
ENV_CHG_SITE_SITEID_PARAM - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
siteId input parameter name for loading a new site
ENV_CHG_START_NEW_C2C_CALL - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the change key used for changing the environment at the start of a new click to connect call
ENV_CHG_START_NEW_C2C_CALL_C2CREQUESTDATA_PARAM - Static variable in interface atg.svc.clicktoconnect.C2CConstants
The name used for the C2CRequestData input parameter during a new c2c call change
ENV_CHG_START_NEW_C2C_CALL_USERPHONENUMBER_PARAM - Static variable in interface atg.svc.clicktoconnect.C2CConstants
The name used for the ANI input parameter during a manual start of a new c2c call
ENV_CHG_START_NEW_CALL - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Start a new call
ENV_CHG_START_NEW_CALL_PROFILEID_PARAM - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
profileId input parameter name for start new call
ENV_CHG_SYNC_TO_CUSTOMER - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Sync to active customer
ENV_CURRENT_SITE - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
environment object name for the environment's current site
ENV_INIT_ENV_SITEID_PARAM - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
input parameter name for specifying an site id for the environment initialize change
ENV_INITIALIZE - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
Initialize environment.
ENV_PUSHED_SITES - Static variable in interface atg.svc.agent.environment.ServiceEnvironmentConstants
The key to the state data object that contains a List of all the sites that were pushed into context during the environment change.
EnvironmentChangeDetail - Class in atg.svc.agent.environment
This class represents a detected change to an environment object.
EnvironmentChangeDetail() - Constructor for class atg.svc.agent.environment.EnvironmentChangeDetail
 
EnvironmentChangeDetail(String, Object, String, String, Object, boolean) - Constructor for class atg.svc.agent.environment.EnvironmentChangeDetail
 
EnvironmentChangeFormHandler - Class in atg.svc.agent.environment
Based form handler class for Agent gestures that perform environment changes.
EnvironmentChangeFormHandler() - Constructor for class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
EnvironmentChangeState - Class in atg.svc.agent.environment
This object contains state information related to a change in the agent's environment.
EnvironmentChangeState() - Constructor for class atg.svc.agent.environment.EnvironmentChangeState
 
EnvironmentChangeState(String) - Constructor for class atg.svc.agent.environment.EnvironmentChangeState
 
EnvironmentException - Exception in atg.svc.agent.environment
This class represents an exceptiong in the environment management framework.
EnvironmentException() - Constructor for exception atg.svc.agent.environment.EnvironmentException
Constructs a new EnvironmentException.
EnvironmentException(String) - Constructor for exception atg.svc.agent.environment.EnvironmentException
Constructs a new EnvironmentException with the given explanation.
EnvironmentException(Throwable) - Constructor for exception atg.svc.agent.environment.EnvironmentException
Constructs a new EnvironmentException.
EnvironmentException(String, Throwable) - Constructor for exception atg.svc.agent.environment.EnvironmentException
Constructs a new EnvironmentException with the given explanation.
EnvironmentMonitor - Class in atg.svc.agent.environment
This class provides the main interface for applications to participate in monitoring and changing the agent's working environment objects.
EnvironmentMonitor() - Constructor for class atg.svc.agent.environment.EnvironmentMonitor
 
EnvironmentTools - Class in atg.svc.agent.environment
This class provides the API for changing and accessing the agent's environment.
EnvironmentTools() - Constructor for class atg.svc.agent.environment.EnvironmentTools
 
ENVIRONMENTTOOLS_PATH - Static variable in class atg.svc.agent.environment.EnvironmentTools
The path to the EnvironmentTools component
equals(Object) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
Extends equality by comparing all property values.
equals(Object) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.FilterBase
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.FilterDefinition
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.FilterExpression
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.FilterState
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.KeyHolderState
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.NavigateState
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.PageState
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.Parameters
 
equals(Object) - Method in class atg.svc.ui.treetable.SelectState
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.SortBase
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.SortDefinition
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.SortExpression
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.SortState
Overrides default equals()
equals(Object) - Method in class atg.svc.ui.treetable.StateContainer
Overrides default equals()
escalate(RepositoryItem, RepositoryItem, String, String, String) - Method in class atg.svc.agent.ticketing.TicketingTools
Escalates a ticket to the given level and sends the escalate ticket event.
ESCALATE_GROUP_PARAMETER - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
escalate level parameter name
ESCALATE_LEVEL_PARAMETER - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
escalate level parameter name
evaluate(String) - Method in class atg.svc.ui.treetable.ReferenceImplementation.Context
 
evaluateExpression(ReferenceImplementation.Context, String, Object, String) - Static method in class atg.svc.ui.treetable.ReferenceImplementation
 
evaluateExpression(ReferenceImplementation.Context, String, Object, String, Object, String) - Static method in class atg.svc.ui.treetable.ReferenceImplementation
 
EVEN - Static variable in class atg.svc.ui.util.AltColor
 
EXCEPTION_RESOURCE_NAME - Static variable in class atg.svc.clicktoconnect.C2CTools
Resource name for log errors and exceptions
expand(Object) - Method in interface atg.svc.ui.treetable.Expandable
 
expand(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
EXPAND - Static variable in interface atg.svc.ui.treetable.Operation
 
expand(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
EXPAND_ALL - Static variable in interface atg.svc.ui.treetable.Operation
 
Expandable - Interface in atg.svc.ui.treetable
The Expandable interface allows implementations to support tree table expansion.
ExpandInfo - Class in atg.svc.ui.treetable
The ExpandInfo class exposes the node status to JSP pages via the varNode attribute.
ExpandInfo() - Constructor for class atg.svc.ui.treetable.ExpandInfo
 
ExpandInfo(int) - Constructor for class atg.svc.ui.treetable.ExpandInfo
 
ExpandInfo(boolean, int) - Constructor for class atg.svc.ui.treetable.ExpandInfo
 
ExpandState - Class in atg.svc.ui.treetable
The ExpandState class manages the state of expanded tree table items.
ExpandState() - Constructor for class atg.svc.ui.treetable.ExpandState
Creates and initializes an empty tree table expand state object
ExpressionLanguageDefinition - Class in atg.svc.ui.treetable
 
ExpressionLanguageDefinition() - Constructor for class atg.svc.ui.treetable.ExpressionLanguageDefinition
Creates and initializes an empty tree table reference implementation expression language definition object

F

fetchAllForAgent(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
filter(DynamoHttpServletRequest, SiteSessionManager) - Method in class atg.svc.multisite.CurrentSiteContextRuleFilter
Determine the site to use for this request.
filter(String, Object, Object, String) - Method in interface atg.svc.ui.treetable.Filterable
 
filter(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
FILTER - Static variable in interface atg.svc.ui.treetable.Operation
 
filter(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
Filterable - Interface in atg.svc.ui.treetable
The Filterable interface allows implementations to support tree table filtering.
FilterBase - Class in atg.svc.ui.treetable
The FilterBase class provides a base implementation for filter criteria.
FilterBase() - Constructor for class atg.svc.ui.treetable.FilterBase
Creates and initializes an empty tree table filter base object
FilterDefinition - Class in atg.svc.ui.treetable
The The FilterDefinition class defines a set of filter criteria.
FilterDefinition() - Constructor for class atg.svc.ui.treetable.FilterDefinition
Creates and initializes an empty tree table filter definition object
FilterExpression - Class in atg.svc.ui.treetable
The The FilterExpression class defines a set of filter criteria by expression.
FilterExpression() - Constructor for class atg.svc.ui.treetable.FilterExpression
Creates and initializes an empty tree table filter expression object
FilterState - Class in atg.svc.ui.treetable
The FilterState class manages the state of tree table filtering.
FilterState() - Constructor for class atg.svc.ui.treetable.FilterState
Creates and initializes an empty tree table filter state object
findByLanguage(String) - Method in interface atg.svc.repository.beans.SpellingDictionaryHome
Find the dictionary for a language
findByPrimaryKey(String) - Method in interface atg.svc.repository.beans.SpellingDictionaryHome
Returns the instance with the given primary key, throws ObjectNotFoundException if the instance is not found.
findOperation(Object) - Static method in class atg.svc.ui.treetable.View
 
findParameters(Object) - Static method in class atg.svc.ui.treetable.View
 
findStateContainer(HttpServletRequest, Object, String) - Static method in class atg.svc.ui.treetable.View
 
findTreeTableId(Object) - Static method in class atg.svc.ui.treetable.View
 
findView(DynamoHttpServletRequest, String, String) - Static method in class atg.svc.ui.treetable.View
 
FormHandlerConstants - Interface in atg.svc.ui.formhandlers
Contains constants for use by form handlers and JSPs.
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
formHandlerInit(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
Populates UserOptionsFormHandler.getOptions() for the current user
FRAMEWORK_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
FrameworkBaseFormHandler - Class in atg.svc.ui.formhandlers
Provides many Service UI-related handler methods: changeTab, closeWindow, scrollPanelTabsLeft, togglePanel, togglePanelContents, toggleCell, transform, hidePanel, showPanel.
FrameworkBaseFormHandler() - Constructor for class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
FrameworkBaseService - Class in atg.svc.repository.service
Base service for business logic classes.
FrameworkBaseService() - Constructor for class atg.svc.repository.service.FrameworkBaseService
 
FrameworkProfileFormHandler - Class in atg.svc.ui.formhandlers
Performs login and logout services for the presentation frameworks.
FrameworkProfileFormHandler() - Constructor for class atg.svc.ui.formhandlers.FrameworkProfileFormHandler
 
FrameworkProfileService - Class in atg.svc.repository.service
The Framework profile service.
FrameworkProfileService() - Constructor for class atg.svc.repository.service.FrameworkProfileService
 
FrameworkServiceFactory - Class in atg.svc.repository.service
Factory for business logic services.
FrameworkServiceFactory() - Constructor for class atg.svc.repository.service.FrameworkServiceFactory
 
FTCALLID_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the request parameter name the contains the login value

G

generateAttributeName(String) - Static method in class atg.svc.ui.treetable.View
 
generateCallId() - Method in class atg.svc.agent.environment.CallState
Generates unique call id for each request
generateChangeDetails(EnvironmentChangeState, EnvironmentChangeDetail) - Method in class atg.svc.agent.environment.EnvironmentMonitor
Adds EnvironmentChangeDetail objects triggered by callbacks about changes to the environment.
generateChangeDetails(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Generates the List of EnvironmentChangeDetails for the given environment change.
generateChangeDetailsForChangeKey(String, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called to generate the initial change details for the given change key.
generateChangeDetailsForChangeKey(String, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
This method is called to generate change details for the given change key.
generateChangeDetailsForChangeKey(String, EnvironmentChangeState) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
A profile change detail is generated based on the customer profile id in the C2CRequestData, which is passed in as an input parameter within the environment change state.
generateDependentChangeDetails(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called to generate change details that result from the given EnvironmentChangeDetail.
generateDependentChangeDetails(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
This method is called to generate change details that result from the given EnvironmentChangeDetail.
generateDependentChangeDetails(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
A no op impl
generateDependentDetailsForActiveCustomerChange(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Generates change details that result from a change of profile.
generateDependentDetailsForActiveTicketChange(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Generates change details that result from a change of ticket.
generateDependentDetailsForChangeSite(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Generates change details that result from a change of site.
generateHashText(C2CRequestData) - Method in class atg.svc.clicktoconnect.C2CTools
Returns the string that's used to generate the hash value.
generateInitialChangesForChangeSite(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
This method creates the initial changes details for the change of site
generateInitialChangesForInitEnvironment(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
This method creates the initial change details for the initialize environment change.
generateLandingPage(C2CRequestData) - Method in class atg.svc.clicktoconnect.LandingPageHandler
Abstract method that generates the LandingPage returned by the LandingPageHandler
generateLandingPage(C2CRequestData) - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
If the referrer url starts with the uriMatch property createLandingPage is executed to create the LandingPage object.
generateNewAccountEmailParameters(DynamoHttpServletRequest, DynamoHttpServletResponse, RepositoryItem, String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Generates the parameter map that is used for sending the new account email.
generateNewAccountEmailParameters(DynamoHttpServletRequest, DynamoHttpServletResponse, RepositoryItem) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Deprecated.  
generateResetPasswordEmailParameters(DynamoHttpServletRequest, DynamoHttpServletResponse, RepositoryItem, String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Generates the parameter map that is used for sending the reset password email.
generateResetPasswordEmailParameters(DynamoHttpServletRequest, DynamoHttpServletResponse, RepositoryItem) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Deprecated.  
getActiveCustomerDetail() - Method in class atg.svc.agent.environment.EnvironmentChangeState
returns the active customer EnvironmentChangeDetail, if there is one in the state.
getActiveCustomerDisplayLocale() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the display locale for the active customer.
getActiveCustomerProfile() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the active customer profile item.
getActiveCustomerProfileComponent() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the active customer profile component.
getActiveCustomerProfileComponent() - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Returns the active customer profile component.
getActiveSiteDetail() - Method in class atg.svc.agent.environment.EnvironmentChangeState
returns the active site EnvironmentChangeDetail, if there is one in the state.
getActiveTicket() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the active ticket from the environment.
getActiveTicket() - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Returns the active ticket from the holder.
getActiveTicketDetail() - Method in class atg.svc.agent.environment.EnvironmentChangeState
returns the active ticket EnvironmentChangeDetail, if there is one in the state.
getActiveTicketId() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the active ticket id
getActivityFilter(String) - Method in class atg.svc.ui.formhandlers.ActivityFilters
 
getActivityFilters() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getActivityId() - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
Activity ID
getActivityType() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getActivityTypes() - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
A list of activity type enum values indicating activity types to be displayed in this category.
getActivityTypes() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getAgentApplicationContextRoot() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the agentApplicationContextRoot
getAgentApplicationName() - Method in class atg.svc.agent.environment.EnvironmentTools
 
getAgentMessagingTools() - Method in class atg.svc.agent.environment.CallState
Returns component for sending agent messages
getAgentMessagingTools() - Method in class atg.svc.agent.environment.EnvironmentMonitor
Returns component for sending agent messages
getAgentMessagingTools() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns component for sending agent messages
getAgentProfile() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the agent profile component.
getAgentProfile() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getAgentUserType() - Method in class atg.svc.agent.environment.EnvironmentTools
Defines the base item type for agent profiles
getAllActivities() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getAllAgents() - Method in class atg.svc.agent.ticketing.TicketingTools
Returns all agents in the repository sorted by login name
getAllAgents() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getAllKeys() - Method in interface atg.svc.ui.treetable.KeyHolder
 
getAllKeys() - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getAllWarnings() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the list of warnings in the state
getApplicationId() - Method in class atg.svc.repository.service.UIService
The application ID for the framework.
getApplicationName() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
getApplicationName() - Method in class atg.svc.agent.environment.EnvironmentChangeState
The application name that initiated the change
getApplicationName() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getAppliedFilter() - Method in class atg.svc.ui.treetable.FilterState
 
getAppliedSort() - Method in class atg.svc.ui.treetable.SortState
 
getAppliedValue() - Method in class atg.svc.ui.treetable.FilterBase
 
getApplyException() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the exception that was thrown during the apply process
getAreAllKeysChecked() - Method in interface atg.svc.ui.treetable.Checkable
 
getAreAllKeysChecked(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getAreAllKeysChecked(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getAreAllKeysChecked() - Method in class atg.svc.ui.treetable.View
 
getArgs() - Method in exception atg.svc.exception.ServiceTagException
Gets the arguments to substitute in the message string.
getArrayValue(Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Gets the value of the site option as an array of Strings.
getAttribute(String) - Method in class atg.svc.repository.service.StateHolderService
get an attribute
getAttribute(HttpSession, String) - Method in class atg.svc.repository.service.StateHolderService
get an attribute either in the session or in the state holder
getAttribute(String) - Method in class atg.svc.ui.treetable.ReferenceImplementation.Context
 
getBeanImpl(Object) - Method in class atg.svc.repository.service.RepositoryService
Gets a bean impl copy of a repository object by creating a bean of the same item-descriptor and then copying the properties and id into the newly created bean impl.
getBeanImplCollection(Collection) - Method in class atg.svc.repository.service.RepositoryService
Gets a list with bean impl copies of the given collection of repository impl objects.
getC2CSessionDataManager() - Method in class atg.svc.clicktoconnect.C2CTools
Get property C2CSessionDataManager
getC2CSessionDataPropertyManager() - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
Returns a reference to the platform click to connect property manager
getC2CTools() - Method in class atg.svc.clicktoconnect.AuthenticationServlet
get C2CTools
getC2CTools() - Method in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
Returns a reference to the click to connect tools component
getC2CTools() - Method in class atg.svc.clicktoconnect.C2CRequestInitialization
Returns a reference to the click to connect tools component
getC2CTools() - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
Returns a reference to the click to connect tools component
getC2CTools() - Method in class atg.svc.clicktoconnect.C2CStartNewCall
Returns a reference to the click to connect tools component
getC2CTools() - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Returns a reference to the click to connect tools component
getC2CTools() - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Returns a reference to the click to connect tools component.
getC2CWebServiceManager() - Method in class atg.svc.clicktoconnect.C2CTools
Get property C2CWebServiceManager
getC2CWebServiceParser() - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Get property C2CWebServiceParser
getC2CWebServiceResponse() - Method in class atg.svc.clicktoconnect.C2CRequestData
Get property C2CWebServiceResponse
getC2CWebServiceResponseClassName() - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Returns the property webServiceResponseClassName
getCachedAccessRights() - Method in class atg.svc.repository.service.AccessRightCache
Returns a cached set of access rights for the current user.
getCallerIP() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the Internet Protocol address of the caller.
getCallID() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the unique call ID for the call made.
getCallServerIP() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the Internet Protocol address of the call server which handles the call.
getCallState() - Method in class atg.svc.agent.environment.EnvironmentTools
returns the call state
getCallType() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the call type.
getCanCheck() - Method in class atg.svc.ui.treetable.StateContainer
 
getCanExpand() - Method in class atg.svc.ui.treetable.StateContainer
 
getCanFilter() - Method in class atg.svc.ui.treetable.StateContainer
 
getCanNavigate() - Method in class atg.svc.ui.treetable.StateContainer
 
getCanPage() - Method in class atg.svc.ui.treetable.StateContainer
 
getCanSelect() - Method in class atg.svc.ui.treetable.StateContainer
 
getCanSort() - Method in class atg.svc.ui.treetable.StateContainer
 
getCellConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the cell configuration for the specified user.
getCellRendererPage() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getChangeFormHandlerPath() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the nucleus path of the EnvironmentChangeFormHandler that initiated the environment change.
getChangePasswordReason() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getChatTabId() - Method in class atg.svc.repository.service.UIService
 
getCheckState() - Method in class atg.svc.ui.treetable.StateContainer
 
getChildELDefinition() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getChildItemsExpression() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getClickToConnectApplicationData() - Method in class atg.svc.clicktoconnect.C2CRequestData
Returns the associated application click to connect repository item for this request
getClient() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the name of the eStara account holder.
getClientID() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the eStara Account ID.
getClientType() - Method in class atg.svc.SiteConfiguration
The client type - either 'Self Service' or 'Service Center'
getCobrowseURL() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the co-browse URL.
getCode() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the status code.
getColumns() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the array of columns
getColumns() - Method in class atg.svc.ui.treetable.StateContainer
 
getCommonUILocation() - Method in class atg.svc.ui.CommonUIConfiguration
 
getComponentService() - Method in class atg.svc.repository.service.UIService
 
getConfig(int, String) - Method in class atg.svc.repository.service.UIService
Get configuration for bean.
getConfirmPromptURL() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns property ConfirmURL
getConfirmURL() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns property ConfirmURL
getContainerDivId() - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
ContainerDiv ID
getContentConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the content configuration for the specified user.
getContentStylesheet() - Method in class atg.svc.ui.CommonUIConfiguration
 
getContext() - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getContextRoots() - Method in class atg.svc.agent.customer.CustomerPanelConfig
Gets property contextRoots
getContributeTabId() - Method in class atg.svc.repository.service.UIService
 
getCountryDataUrl() - Method in class atg.svc.agent.customer.CustomerPanelConfig
Gets the property countryDataUrl
getCreateCustomerProfileReason() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getCreationChannel() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getCreationChannels() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getCssLocation() - Method in class atg.svc.ui.CommonUIConfiguration
 
getCurrentActiveCustomerProfile(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the active customer profile item.
getCurrentActiveSite(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the active site.
getCurrentPage() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getCurrentPage() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getCurrentPage() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getCurrentSite() - Method in class atg.svc.agent.environment.CurrentSiteHolder
Returns the currentSite
getCurrentSite() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the environment's current site.
getCurrentSite(DynamoHttpServletRequest) - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the environment's current site.
getCurrentUserProfileRepositoryId() - Method in class atg.svc.repository.service.UIService
Gets the repository id of the current user.
getCustomActivityFilters() - Method in class atg.svc.ui.formhandlers.ActivityFilters
 
getCustomerItemDescriptorName() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
Get the customer item descriptor name.
getCustomerPropertyManager() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getCustomerRepository() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
Get the primary repository used for ticketing.
getCustomerRepositoryView() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
Return the repository view for customer.
getCustomersTabId() - Method in class atg.svc.repository.service.UIService
 
getDataModelPage() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getDataRendererPage() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getDefaultActivityFilter() - Method in class atg.svc.ui.formhandlers.ActivityFilters
 
getDefaultLandingPageHandler() - Method in class atg.svc.clicktoconnect.LandingPageManager
Returns the default landing page handler.
getDefaultLevel(Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Returns Option.Level.DEFAULT - useful in JSP to compare against OptionMethods.getLevel(Option)
getDefaultOrderSortDirection() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getDefaultOrderSortDirectionConstant() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getDefaultOrderSortProperty() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getDefaultSort() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getDefaultSortDirection() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the default sort direction
getDefaultSortDirection() - Method in class atg.svc.ui.treetable.SortBase
 
getDefaultSortField() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the default sort field
getDelay() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the call delay defined by the customer when they wish to be called.
getDepth() - Method in class atg.svc.ui.treetable.ExpandInfo
 
getDepth() - Method in class atg.svc.ui.treetable.NavigateInfo
 
getDescriptorsForTypes(String[], TicketingManager) - Static method in class atg.svc.ui.formhandlers.CategoryActivityFilter
Get a list of RepositoryItemDescriptor objects representing the types listed in the 'activityTypes' array property.
getDetailFormId() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getDictionary(String) - Method in class atg.svc.repository.service.SpellingDictionaryService
Gets the current SpellingDictionary item for that language, or creates a new one if necessary
getDisplayNameResourceKey() - Method in interface atg.svc.ui.formhandlers.ActivityFilter
The key in the resource bundle that identifies the display name value.
getDisplayNameResourceKey() - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
The resource key for the display name for this filter
getDisplayNameResourceKey() - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
The resource key for the display name for this filter
getDispositionOption() - Method in class atg.svc.agent.environment.TicketDispositionOptions
Returns the selected disposition option.
getDocument(DocumentBuilder, String) - Static method in class atg.svc.clicktoconnect.C2CWebServiceParser
Returns an XML document from the given URL.
getDynamicIncludes() - Method in class atg.svc.clicktoconnect.LandingPage
 
getElementValue(Node) - Static method in class atg.svc.clicktoconnect.C2CWebServiceParser
Returns an element value
getEmailProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mEmailProperty
getEmailTemplatePaths() - Method in class atg.svc.ui.CommonUIConfiguration
Get the value of EmailTemplatePaths.
getEnvironmentChangeDetail(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
getEnvironmentChangeDetailNewId(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the newObjectId property for the EnvironmentChangeDetail object under the given name.
getEnvironmentChangeDetails() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the map of EnvironmentChangeDetail objects that detail the changes to the environment.
getEnvironmentChangeFormHandler() - Method in class atg.svc.agent.environment.EnvironmentChangeState
This property contains the original instance of the form handler that initiated the change
getEnvironmentChangeKey() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
The change key for the environment change.
getEnvironmentChangeKey() - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
getEnvironmentChanges() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns a read only List view of the EnvironmentChangeDetails currently in the state.
getEnvironmentChangeState() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Contains state information related to the environment change.
getEnvironmentMonitors() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the configured array of EnvironmentMonitor components.
getEnvironmentObject(String) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method should be implemented to return the environment objects exposed by the environment monitor.
getEnvironmentObject(String) - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the environment object for the given name.
getEnvironmentObject(String) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Returns the current customer profile and ticket environment objects
getEnvironmentObject(String) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
A no op impl.
getEnvironmentTools() - Method in class atg.svc.agent.customer.CustomerProfileTools
 
getEnvironmentTools() - Method in class atg.svc.agent.environment.CallState
Returns EnvironmentTools
getEnvironmentTools() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
getEnvironmentTools() - Method in class atg.svc.agent.environment.EnvironmentMonitor
 
getEnvironmentTools() - Method in class atg.svc.agent.ticketing.TicketingTools
 
getEnvironmentTools() - Method in class atg.svc.clicktoconnect.C2CTools
 
getEnvironmentTools() - Method in class atg.svc.clicktoconnect.LandingPageHandler
 
getEnvironmentTools() - Method in class atg.svc.multisite.CurrentSiteContextRuleFilter
Returns the environmentTools
getErrorURL() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns property ErrorURL
getErrorUrl() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getErrorURL() - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
getEscalationLevels() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getEventTools() - Method in class atg.svc.agent.environment.EnvironmentTools
 
getExceptionMessage(String, String[]) - Method in class atg.svc.clicktoconnect.C2CTools
Returns the message string from the exception resource library.
getExcludedProperties() - Method in class atg.svc.repository.service.RepositoryService
Gets the set of excluded properties that should not be copied in transformMembers().
getExpandInfo(StateContainer, Object) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getExpandInfo(StateContainer, Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getExpandInfo(Object) - Method in class atg.svc.ui.treetable.View
 
getExpandState() - Method in class atg.svc.ui.treetable.StateContainer
 
getExpression() - Method in class atg.svc.ui.treetable.FilterExpression
 
getExpression() - Method in class atg.svc.ui.treetable.SortExpression
 
getExpressionLanguageDefinition() - Method in class atg.svc.ui.treetable.StateContainer
 
getExtension() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the extension of the Agent
getExtensionsRoot() - Method in class atg.svc.ui.CommonUIConfiguration
 
getExternalProfileTools() - Method in class atg.svc.repository.service.FrameworkProfileService
 
getExternalUserById(String) - Method in class atg.svc.repository.service.FrameworkProfileService
Gets an external user of the given type with the given id.
getField() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getFieldName() - Method in class atg.svc.ui.treetable.FilterDefinition
 
getFieldName() - Method in class atg.svc.ui.treetable.SortDefinition
 
getFilterCriteria(String) - Method in class atg.svc.ui.treetable.FilterState
 
getFilterState() - Method in class atg.svc.ui.treetable.StateContainer
 
getFilterValueAttributeName() - Method in class atg.svc.ui.treetable.FilterExpression
 
getFirstNameProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mFirstNameProperty
getFormHandlerPath() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the nucleus path to the form handler to render the results
getFormStateKey() - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
getFormStateKey() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getFormStateKey() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getFrameworkConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the framework configuration for the user.
getFrameworkId() - Method in class atg.svc.repository.service.UIService
The default framework identifier.
getFTCallID() - Method in class atg.svc.clicktoconnect.C2CRequestData
Returns the FTCallID param value received on the original automated request to start the call.
getFTCallID() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the unique ID for the call related to the eStara click to call GUI.
getGatewayIPAgent() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the GatewayIPAgent
getGeneratedCallId() - Method in class atg.svc.agent.environment.CallState
Returns generated call Id
getGlobalLevel(Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Returns Option.Level.GLOBAL - useful in JSP to compare against OptionMethods.getLevel(Option)
getGlobalPanelConfig() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getGlobalPanelConfig() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getGridHeight() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getGridInstanceId() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getGridPage() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getGridPath() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getGridWidgetId() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getHasAdminRight() - Method in class atg.svc.repository.service.SecurityUIService
 
getHasChildNodes() - Method in class atg.svc.ui.treetable.ExpandInfo
 
getHash() - Method in class atg.svc.clicktoconnect.C2CRequestData
Returns the hash param value received on the original automated request to start the call.
getHashingAlgorithm() - Method in class atg.svc.clicktoconnect.C2CTools
Returns property SomeProperty
getHashInitializer() - Method in class atg.svc.clicktoconnect.C2CTools
 
getHasItems() - Method in class atg.svc.ui.treetable.View
 
getHasKeys() - Method in class atg.svc.ui.treetable.KeyHolderState
 
getHasNested() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getHasRight(String) - Method in class atg.svc.repository.service.UIService
Determines if the current user has the specified UI right
getHasWorkspaceRight() - Method in class atg.svc.repository.service.SecurityUIService
 
getI18nTools() - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
getId() - Method in interface atg.svc.repository.beans.SpellingDictionary
Getter for property id
getId() - Method in exception atg.svc.repository.service.exception.ObjectException
Gets the id of the object that could not be found.
getIdGenerator() - Method in class atg.svc.agent.environment.CallState
Returns idGenerator
getIdSpaceName() - Method in class atg.svc.agent.environment.CallState
Gets property idSpaceName
getIdType(TagData) - Method in class atg.svc.taglib.options.GetOptionAsArrayTag.TEI
 
getIdType(TagData) - Method in class atg.svc.taglib.options.GetOptionAsBooleanTag.TEI
 
getIdType(TagData) - Method in class atg.svc.taglib.options.GetOptionAsIntegerTag.TEI
 
getIdType(TagData) - Method in class atg.svc.taglib.options.GetOptionAsStringTag.TEI
 
getIgnoreCase() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getIgnoreCase() - Method in class atg.svc.ui.treetable.SortBase
 
getImageClosed() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the file name of image
getImageLocation() - Method in class atg.svc.ui.CommonUIConfiguration
 
getImageOpen() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the file name of image
getImagePath() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the path to the images
getImplementation() - Method in class atg.svc.ui.treetable.View
 
getInitializers() - Method in class atg.svc.repository.service.InitialService
Gets the list of data model initializers.
getInitialService() - Method in class atg.svc.repository.service.StateHolderService
get InitialService
getInitialSort() - Method in class atg.svc.ui.treetable.SortState
 
getInputParameter(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
returns the input parameter with the given name.
getInputParameters() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns the input parameters to the environment change.
getInputParameters() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the change input parameter map
getInputParameters() - Method in class atg.svc.agent.environment.TicketDispositionOptions
Returns the input parameter value dictionary that can be used to add pass custom parameters to the disposition process.
getInstance() - Static method in class atg.svc.agent.environment.EnvironmentTools
Returns the global EnvironmentTools component by resolving it from the current request.
getInstance() - Static method in class atg.svc.repository.service.FrameworkServiceFactory
Gets the global instance of this factory.
getInstance(String) - Static method in class atg.svc.repository.service.FrameworkServiceFactory
Gets the ServiceFactory component at the given path.
getInstance() - Static method in class atg.svc.repository.service.StateHolderService
get a reference to the state holder service component
getInteger() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getInteger() - Method in class atg.svc.ui.treetable.Parameters
 
getInternalProfileRepository() - Method in class atg.svc.agent.environment.EnvironmentTools
The interna; profile repository
getIntParam(Map, String, int) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getIsAgentUserType() - Method in class atg.svc.repository.service.SecurityUIService
 
getIsFirst() - Method in class atg.svc.ui.treetable.MoveInfo
 
getIsFirstPage() - Method in class atg.svc.ui.treetable.PageState
 
getIsInitialized() - Method in class atg.svc.ui.treetable.StateContainer
 
getIsInitialized() - Method in class atg.svc.ui.treetable.View
 
getIsInitiallySorted() - Method in class atg.svc.ui.treetable.SortBase
 
getIsInitialSort() - Method in class atg.svc.ui.treetable.SortState
 
getIsKeyInState(Object) - Method in class atg.svc.ui.treetable.KeyHolderState
 
getIsLast() - Method in class atg.svc.ui.treetable.MoveInfo
 
getIsLastPage() - Method in class atg.svc.ui.treetable.PageState
 
getIsRecursive() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getIsSessionValid(String) - Method in class atg.svc.repository.service.StateHolderService
Tests whether the specified session is valid
getIsVisible() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
Deprecated.  
getItem() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler.ResultWrapper
 
getItem() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler.ResultWrapper
 
getItem() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler.ResultWrapper
 
getItem() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler.ResultWrapper
 
getItem() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler.ResultWrapper
 
getItem() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler.ResultWrapper
 
getItemAttributeName() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getItemAttributeName() - Method in class atg.svc.ui.treetable.FilterExpression
 
getItemByKey(Object) - Method in interface atg.svc.ui.treetable.Keyable
 
getItemByKey(Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getItemDepth(Object) - Method in interface atg.svc.ui.treetable.Expandable
 
getItemDepth(Object) - Method in interface atg.svc.ui.treetable.Navigable
 
getItemDescriptor() - Method in exception atg.svc.repository.service.exception.ObjectException
Gets the name of the item-descriptor of the object that could not be found.
getItemDetailPage() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getItemHasChildren(Object) - Method in interface atg.svc.ui.treetable.Expandable
 
getItemIsFirst(Object) - Method in interface atg.svc.ui.treetable.Movable
 
getItemIsLast(Object) - Method in interface atg.svc.ui.treetable.Movable
 
getItemName(Object) - Method in interface atg.svc.ui.treetable.Navigable
 
getItemPath(Object) - Method in interface atg.svc.ui.treetable.Navigable
 
getItemsByColumn(int) - Method in class atg.svc.ui.treetable.View
 
getItemsExpression() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getKey() - Method in class atg.svc.ui.treetable.FilterBase
 
getKey() - Method in class atg.svc.ui.treetable.FilterDefinition
 
getKey() - Method in class atg.svc.ui.treetable.FilterExpression
 
getKey() - Method in class atg.svc.ui.treetable.NavigateInfo
 
getKey() - Method in class atg.svc.ui.treetable.NavigateState
 
getKey() - Method in class atg.svc.ui.treetable.SortBase
 
getKey() - Method in class atg.svc.ui.treetable.SortDefinition
 
getKey() - Method in class atg.svc.ui.treetable.SortExpression
 
getKeyExpression() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getKeyForItem(Object) - Method in interface atg.svc.ui.treetable.Keyable
 
getKeys(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getKeys() - Method in class atg.svc.ui.treetable.KeyHolderState
 
getLandingPage() - Method in class atg.svc.clicktoconnect.LandingPageHandler
Returns the configured LandingPage object for this LandingPageHandler
getLandingPageHandlers() - Method in class atg.svc.clicktoconnect.LandingPageManager
Returns the array of LandingPageHandlers that are called in succession to generate a LandingPage.
getLandingPageManager() - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
getLanguage() - Method in interface atg.svc.repository.beans.SpellingDictionary
Getter for property language
getLastNameProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mLastNameProperty
getLevel(Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Gets the option level - either default, global, site or siteSegment.
getLevels() - Method in class atg.svc.ui.treetable.NavigateState
 
getLinkCustomerId() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getLinkCustomerName() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getLinkID() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the Link ID for the link that was clicked on.
getLocaleTools() - Method in class atg.svc.agent.environment.EnvironmentTools
Resolves the LocaleTools component from the current request using the component path defined by the localeToolsPath property
getLocaleToolsPath() - Method in class atg.svc.agent.environment.EnvironmentTools
 
getLoginDecoder() - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Returns property loginDecoder
getLoginProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mLoginProperty
getMainScript() - Method in class atg.svc.ui.CommonUIConfiguration
 
getManager() - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
 
getManager() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getManager() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getManager() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getManager() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getManager() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getManagerData() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler.ResultWrapper
 
getManagerData() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler.ResultWrapper
 
getManagerData() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler.ResultWrapper
 
getManagerData() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler.ResultWrapper
 
getManagerData() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler.ResultWrapper
 
getManagerData() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler.ResultWrapper
 
getMaxSearchResults() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mMaxSearchResults
getMaxSearchResultsPerPage() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mMaxSearchResultsPerPage
getMessage() - Method in exception atg.svc.repository.service.exception.ObjectException
Returns the detail message string of this throwable.
getMessageId() - Method in class atg.svc.taglib.options.GetOptionAsArrayTag
Gets the resource key to use for error messaging.
getMessageId() - Method in class atg.svc.taglib.options.GetOptionAsBooleanTag
Gets the resource key to use for error messaging.
getMessageId() - Method in class atg.svc.taglib.options.GetOptionAsIntegerTag
Gets the resource key to use for error messaging.
getMessageId() - Method in class atg.svc.taglib.options.GetOptionAsStringTag
Gets the resource key to use for error messaging.
getMessageId() - Method in class atg.svc.taglib.options.GetOptionTagSupport
Gets the resource key to use for error messaging.
getMessageTools() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns the MessageTools component
getMessageTools() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the MessageTools component
getMode() - Method in class atg.svc.ui.treetable.SelectState
 
getModuleDependencyManager() - Method in class atg.svc.repository.service.UIService
 
getMoveInfoByItem(Object) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getMoveInfoByItem(Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getMoveInfoByItem(Object) - Method in class atg.svc.ui.treetable.View
 
getMoveInfoByKey(Object) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getMoveInfoByKey(Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getMoveInfoByKey(Object) - Method in class atg.svc.ui.treetable.View
 
getMsgId() - Method in exception atg.svc.exception.ServiceTagException
Gets the id string to use to look up the user message associated with this exception.
getMutableProfileItem() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Gets a mutuable version of the profile repository item
getName() - Method in class atg.svc.ui.treetable.NavigateInfo
 
getNameExpression() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
getNavigateInfoByItem(StateContainer, Object) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getNavigateInfoByItem(StateContainer, Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getNavigateInfoByItem(Object) - Method in class atg.svc.ui.treetable.View
 
getNavigateInfoByKey(StateContainer, Object) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getNavigateInfoByKey(StateContainer, Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getNavigateInfoByKey(Object) - Method in class atg.svc.ui.treetable.View
 
getNavigateState() - Method in class atg.svc.ui.treetable.StateContainer
 
getNewAccountTemplateEmailInfo() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getNewActiveCustomerId() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Convenience method for returning the profile id of the new active customer that will be loaded as the part of this change.
getNewActiveTicketId() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Convenience method for returning the ticket id of the ticket that will be loaded as part of the change.
getNewCellInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a cell instance bean and fills in the default values.
getNewCellInstance(String, CellDefinition) - Method in class atg.svc.repository.service.UIService
 
getNewConfig(int, String, String) - Method in class atg.svc.repository.service.UIService
Creates a new configuration bean.
getNewContentInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a content instance bean and fills in the default values.
getNewFrameworkInstance() - Method in class atg.svc.repository.service.UIService
Creates a framework instance bean and fills in the default values.
getNewFrameworkInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a framework instance bean and fills in the default values.
getNewInstance(int, String) - Method in class atg.svc.repository.service.UIService
 
getNewObject() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
Returns the object that will replace the old object when the change is applied.
getNewObjectId() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
Returns the id of the new object represented by this change detail.
getNewPanelInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a panel instance bean and fills in the default values.
getNewPanelInstance(String, PanelDefinition) - Method in class atg.svc.repository.service.UIService
 
getNewPanelStackInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a panel stack instance bean and fills in the default values.
getNewPanelStackInstance(String, PanelStackDefinition) - Method in class atg.svc.repository.service.UIService
 
getNewPanelTargetElementInstance(String, String, int) - Method in class atg.svc.repository.service.UIService
Creates a panel target element bean and fills in the default values.
getNewPanelTargetElementInstance(String) - Method in class atg.svc.repository.service.UIService
 
getNewPanelTargetElementInstance(String, String) - Method in class atg.svc.repository.service.UIService
 
getNewSkinInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a skin instance bean and fills in the default values.
getNewTabInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a tab instance bean and fills in the default values.
getNewTabInstance(String, TabDefinition) - Method in class atg.svc.repository.service.UIService
 
getNewTargetElementId() - Method in class atg.svc.repository.service.UIService
Generates and returns a new target element identifier.
getNewTemplateInstance(String) - Method in class atg.svc.repository.service.UIService
Creates a template instance bean and fills in the default values.
getNewWindowAttribute(String, String, String) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Please use StateHolderService.setWindowAttribute(String, Object)
getNewWindowId() - Method in class atg.svc.repository.service.StateHolderService
Generates and returns a new window identifier.
getNextHigherEscalationLevel(RepositoryItem) - Method in class atg.svc.agent.ticketing.TicketingTools
Returns the next escalation level for the ticket
getNextHigherEscalationLevelForCurrentTicket() - Method in class atg.svc.agent.ticketing.TicketingTools
Returns the next escalation level for the environment's current ticket
getNextPushedTicket(String, RepositoryItem) - Method in class atg.svc.agent.ticketing.TicketingTools
Returns the next ticket from the agent's queue if they are push agent.
getNextStepsMenuId() - Method in class atg.svc.clicktoconnect.LandingPage
Returns the next steps menu id that set for the landing page.
getNoFilteringValue() - Method in class atg.svc.ui.treetable.FilterBase
 
getNonDiscardableActivityTypes() - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
Default value is the list of defaultRecorderactivities and eventTypeToRecorderMap if not specified in property file.
getObject() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getObject() - Method in class atg.svc.ui.treetable.Parameters
 
getObjectName() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
getOldObject() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
getOldObjectId() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
getOperation() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getOperation() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getOperation() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getOperation() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getOperation() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getOperation() - Method in interface atg.svc.ui.formhandlers.TreeTableEventFormHandler
 
getOperation() - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
getOperation() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getOperation() - Method in class atg.svc.ui.treetable.FilterDefinition
 
getOperation() - Method in class atg.svc.ui.treetable.View
 
GetOptionAsArrayTag - Class in atg.svc.taglib.options
Gets the value of the given option and returns the value as a Boolean.
GetOptionAsArrayTag() - Constructor for class atg.svc.taglib.options.GetOptionAsArrayTag
 
GetOptionAsArrayTag.TEI - Class in atg.svc.taglib.options
TagExtraInfo class to handle var/id processing.
GetOptionAsArrayTag.TEI() - Constructor for class atg.svc.taglib.options.GetOptionAsArrayTag.TEI
 
GetOptionAsBooleanTag - Class in atg.svc.taglib.options
Gets the value of the given option and returns the value as a Boolean.
GetOptionAsBooleanTag() - Constructor for class atg.svc.taglib.options.GetOptionAsBooleanTag
 
GetOptionAsBooleanTag.TEI - Class in atg.svc.taglib.options
TagExtraInfo class to handle var/id processing.
GetOptionAsBooleanTag.TEI() - Constructor for class atg.svc.taglib.options.GetOptionAsBooleanTag.TEI
 
GetOptionAsIntegerTag - Class in atg.svc.taglib.options
Gets the value of the given option and returns the value as a Integer.
GetOptionAsIntegerTag() - Constructor for class atg.svc.taglib.options.GetOptionAsIntegerTag
 
GetOptionAsIntegerTag.TEI - Class in atg.svc.taglib.options
TagExtraInfo class to handle var/id processing.
GetOptionAsIntegerTag.TEI() - Constructor for class atg.svc.taglib.options.GetOptionAsIntegerTag.TEI
 
GetOptionAsStringTag - Class in atg.svc.taglib.options
Gets the value of the given option and returns the value as a String.
GetOptionAsStringTag() - Constructor for class atg.svc.taglib.options.GetOptionAsStringTag
 
GetOptionAsStringTag.TEI - Class in atg.svc.taglib.options
TagExtraInfo class to handle var/id processing.
GetOptionAsStringTag.TEI() - Constructor for class atg.svc.taglib.options.GetOptionAsStringTag.TEI
 
getOptionBeanHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the bean homes for the OptionRepository.
getOptionHomesFactory() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the homes factory for the Options/UserOptions repositories (required).
getOptionName() - Method in class atg.svc.taglib.options.GetOptionTagSupport
Gets the name of the option to get the value for.
getOptionRepositoryHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the repository homes for the OptionRepository.
getOptions() - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
Lazy loaded map of option name and option.
getOptionService() - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
getOptionService() - Method in class atg.svc.repository.service.RecentTicketsService
 
getOptionService() - Method in class atg.svc.repository.service.UIService
 
getOptionService() - Method in class atg.svc.taglib.options.GetOptionTagSupport
Gets the OptionService business component.
GetOptionTagSupport - Class in atg.svc.taglib.options
Abstract class used by tags that need to get option values.
GetOptionTagSupport() - Constructor for class atg.svc.taglib.options.GetOptionTagSupport
 
getOptionUtils() - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
getOptionValue(String) - Method in class atg.svc.taglib.options.GetOptionAsArrayTag
Gets the value of the option as an array of Strings.
getOptionValue(String) - Method in class atg.svc.taglib.options.GetOptionAsBooleanTag
Gets the value of the option as a Boolean.
getOptionValue(String) - Method in class atg.svc.taglib.options.GetOptionAsIntegerTag
Gets the value of the option as an Integer.
getOptionValue(String) - Method in class atg.svc.taglib.options.GetOptionAsStringTag
Gets the value of the option as a String.
getOptionValue(String) - Method in class atg.svc.taglib.options.GetOptionTagSupport
Gets the value of the option given the name.
getOrderDisplayListLength() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getOrdersRepositoryView() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getOuterStylesheet() - Method in class atg.svc.ui.CommonUIConfiguration
 
getPageBaseOffset() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getPageHighIndex() - Method in class atg.svc.ui.treetable.PageState
 
getPageIndexElementName() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getPageOffset() - Method in class atg.svc.ui.treetable.PageState
 
getPageSize() - Method in class atg.svc.ui.treetable.PageState
 
getPageState() - Method in class atg.svc.ui.treetable.StateContainer
 
getPanelConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the panel configuration for the specified user.
getPanelIds() - Method in class atg.svc.clicktoconnect.LandingPage
Returns the panelIds that are displayed on the landing page.
getPanelStackConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the panel stack configuration for the specified user.
getPanelStackIds() - Method in class atg.svc.clicktoconnect.LandingPage
 
getParameterMap() - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
getParameters() - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
getParameters() - Method in interface atg.svc.ui.formhandlers.TreeTableEventFormHandler
 
getParameters() - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
getParameters() - Method in class atg.svc.ui.treetable.View
 
getPassword() - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Returns property Password
getPath() - Method in class atg.svc.ui.treetable.NavigateInfo
 
getPhoneNumberProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mPhoneNumberProperty
getPollInterval() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getPollInterval() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getPostalCodeProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mPostalCodeProperty
getProfile() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getProfile() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getProfile() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getProfile() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getProfile() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getProfile() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getProfile() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getProfileComponentName() - Method in class atg.svc.repository.service.SecurityUIService
 
getProfileComponentName() - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
Name of the /atg/userprofiling/Profile compoent
getProfileComponentPath() - Method in class atg.svc.clicktoconnect.C2CTools
Path to the profile component used to determine if the session has been logged in.
getProfileFromDetail(EnvironmentChangeDetail) - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the profile repository item from the change detail.
getProfileService() - Method in class atg.svc.agent.ticketing.TicketingTools
 
getProfileService() - Method in class atg.svc.repository.service.RecentTicketsService
 
getProfileService() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
getProfileServices() - Method in class atg.svc.clicktoconnect.AuthenticationServlet
get ProfileServices
getProfileTools() - Method in class atg.svc.agent.environment.EnvironmentTools
The ProfileTools component
getProfileTools() - Method in class atg.svc.clicktoconnect.AuthenticationServlet
get ProfileTools
getProfileTools() - Method in class atg.svc.repository.service.FrameworkProfileService
 
getProfileTools() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getProfileTools() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getProfileTools() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getProfileTools() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getProfileTools() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getProfileTools() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getProgressNodeId() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getPropertyUpdates() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getRealmProperty() - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Returns the mRealmProperty
getReasonCode() - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
getRecentTicketById(String) - Method in class atg.svc.repository.service.RecentTicketsService
Finds a RecentTickets by it's repository id.
getRecentTicketId() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Id of the atg.svc.repositoy.beans.RecentTickets item
getRecentTickets() - Method in class atg.svc.repository.service.FrameworkProfileService
Returns the Collection of the Recent Tickets of the currently logged in users.
getRecentTickets(String) - Method in class atg.svc.repository.service.FrameworkProfileService
Returns the Collection of the Recent Tickets of specified users.
getRecentTickets(String, RecentTicketsType) - Method in class atg.svc.repository.service.FrameworkProfileService
Returns the Collection of the Recent Tickets of specified users.
getRecentTickets(String, String) - Method in class atg.svc.repository.service.FrameworkProfileService
Returns the Collection of the Recent Tickets of specified users.
getRecentTickets() - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets visible to the current user.
getRecentTickets(String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets visible to the user.
getRecentTickets() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Collection of RecentTickets items.
getRecentTicketsByIdAndType(String, RecentTicketsType) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list recent tickets of the specified type that are visible for the given user.
getRecentTicketsByIdAndType(String, String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list recent tickets of the specified type that are visible for the given user.
getRecentTicketsByIdAndTypeAsc(String, RecentTicketsType) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list recent tickets of the specified type that are visible for the given user.
getRecentTicketsByIdAndTypeAsc(String, String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list recent tickets of the specified type that are visible for the given user.
getRecentTicketsByType(RecentTicketsType) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets of type 'worked' or 'viewed' that are visible to the current user.
getRecentTicketsByType(String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets of type 'worked' or 'viewed' that are visible to the current user.
getRecentTicketsByUserIdTypeAndTicket(String, String, String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list recent tickets of the specified type that are visible for the given user.
getRecentTicketsHome() - Static method in class atg.svc.repository.service.RecentTicketsService
Provides access to the RecentTicketsHome instance
getRecentTicketsInAscOrder(String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets visible to the user.
getRecentTicketsService() - Method in class atg.svc.repository.service.FrameworkProfileService
 
getRecentTicketsService() - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
getRecentTicketsViewed() - Method in class atg.svc.repository.service.FrameworkProfileService
Returns the Collection of the Recent Tickets -viewed the currently logged in users.
getRecentTicketsViewed() - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets of type 'viewed' that are visible to the current user.
getRecentTicketsViewed(String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets of type 'viewed' that are visible specified user.
getRecentTicketsWorked() - Method in class atg.svc.repository.service.FrameworkProfileService
Returns the Collection of the Recent Tickets - Worked the currently logged in users.
getRecentTicketsWorked() - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets of type 'worked' that are visible to the current user.
getRecentTicketsWorked(String) - Method in class atg.svc.repository.service.RecentTicketsService
Returns a list of recent tickets of type 'worked' that are visible to the specified user.
getReferrer() - Method in class atg.svc.clicktoconnect.C2CRequestData
Returns the Referring page from a C2C Session
getReferrer() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns URL of the page that spawned the click to call button.
getReferrerParameter(String, C2CRequestData) - Method in class atg.svc.clicktoconnect.LandingPageHandler
Returns a parameter value from the Referrer url for the given parameter name.
getReportTabId() - Method in class atg.svc.repository.service.UIService
 
getRepositoryAttributeCollection(String) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. This method has no equivalent as attributes are no longer repository backed.
getRepositoryId() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Overrides ProfileForm.getRepositoryId() to extract from the profile if the property is empty
getRepositoryItem(Object) - Method in class atg.svc.repository.service.RepositoryService
Gets a repository item from an r2j repository impl.
getRepositoryItem() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler.ResultWrapper
 
getRepositoryService() - Method in class atg.svc.repository.service.BaseService
Gets the repository services.
getResearchTabId() - Method in class atg.svc.repository.service.UIService
 
getResetPasswordTemplateEmailInfo() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getResourceBundle() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getResourceBundleName() - Method in interface atg.svc.ui.formhandlers.ActivityFilter
The resource bundle name to use to find the display name for this filter.
getResourceBundleName() - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
The resource bundle that contains the resource key of the display name for this filter
getResourceBundleName() - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
The resource bundle that contains the resource key of the display name for this filter
getResourceKey() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getRespondTabId() - Method in class atg.svc.repository.service.UIService
 
getRestoreOptions() - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
List of option names to restore.
getResultsPerPage() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getResultsPerPage() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getResultsPerPage() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getRowsPerPage() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the number of rows that should be displayed in the table
getScriptsLocation() - Method in class atg.svc.ui.CommonUIConfiguration
 
getSearchCluster() - Method in class atg.svc.ui.CommonUIConfiguration
 
getSearchFormId() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getSearchResults() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getSearchResults() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getSecretKeyForHashCompare() - Method in class atg.svc.clicktoconnect.C2CTools
Returns the key value that uses to generate the hash value when comparing the hash generated by eStara for the request.
getSecurityDomain() - Method in class atg.svc.agent.environment.EnvironmentTools
Return the security domain that provides security checks.
getSecurityDomain() - Method in class atg.svc.repository.service.UIService
 
getSecurityService() - Method in class atg.svc.repository.service.UIService
 
getSelectedContextRoot() - Method in class atg.svc.agent.customer.CustomerPanelConfig
Gets the property selectedContextRoot
getSelectLink() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getSelectState() - Method in class atg.svc.ui.treetable.StateContainer
 
getServiceCustomerProfile() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getServiceFactory() - Method in class atg.svc.repository.beans.methods.OptionMethods
Returns a ServiceFactory which provides non-nucleus components with a means to access the repository service nucleus components (e.g.
getServiceFrameworkBeanHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the bean homes for the ServiceFrameworkRepository.
getServiceFrameworkBeanHomesName() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the name of the bean homes for the ServiceFrameworkRepository.
getServiceFrameworkConfigRepositoryHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the repository homes for the ServiceFrameworkRepository where the ConfigurationObject items are stored.
getServiceFrameworkConfigRepositoryHomesName() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the name of the repository homes for the ServiceFrameworkRepository where the ConfigurationObject items are stored.
getServiceFrameworkRepositoryHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the repository homes for the ServiceFrameworkRepository.
getServiceFrameworkRepositoryHomesName() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the name of the repository homes for the ServiceFrameworkRepository.
getServiceFrameworkXMLHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Returns the serviceFrameworkXMLHomes
getSessionAttribute(String) - Method in class atg.svc.repository.service.StateHolderService
get a cookie attribute
getSessionAttribute(HttpSession, String) - Method in class atg.svc.repository.service.StateHolderService
get a cookie attribute
getSessionAttributeByKey(String, String) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Please use StateHolderService.getSessionAttribute(String)
getSessionAttributeMap(String) - Method in class atg.svc.repository.service.StateHolderService
Retrieves state holder session-backed attributes
getSessionID() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the SessionID of the call.
getSiteContext(Site) - Method in class atg.svc.agent.environment.EnvironmentTools
This is a convenience method to return site context.
getSiteContextManager() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the siteContextManager
getSkinConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the skin configuration for the specified user.
getSortCriteria(String) - Method in class atg.svc.ui.treetable.SortState
 
getSortDirection() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getSortDirection() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getSortDirection() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getSortDirection() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getSortDirection() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getSortDirection() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getSortDirection() - Method in class atg.svc.ui.treetable.SortBase
 
getSortField() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getSortField() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getSortField() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getSortField() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getSortField() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getSortField() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getSortState() - Method in class atg.svc.ui.treetable.StateContainer
 
getSourceException() - Method in exception atg.svc.exception.SvcException
Returns property SourceException
getStartingEscalationLevel() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getStartingEscalationLevel() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getStartingEscalationLevel() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getStartTime() - Method in class atg.svc.agent.environment.CallState
Returns start time of the call
getState() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getState() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getState() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getState() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getState() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getState() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getState() - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
getState() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getState() - Method in class atg.svc.ui.treetable.View
 
getStateData(Object) - Method in class atg.svc.agent.environment.CallState
Returns the extra data object keyed by the given object
getStateData(Object) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the extra data object keyed by the given object
getStateDataMap() - Method in class atg.svc.agent.environment.CallState
Returns the extra data map.
getStateDataMap() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns the extra data map.
getStateDataUrl() - Method in class atg.svc.agent.customer.CustomerPanelConfig
Gets the property stateDataUrl
getStateHolderService() - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
getStateKey() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getStateKey() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getStateSavingMethod() - Method in class atg.svc.ui.treetable.StateContainer
 
getStatus() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the status of the search for live call data.
getStatus() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getStatusValues() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getStatusValues() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getString() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getString() - Method in class atg.svc.ui.treetable.Parameters
 
getStyleRoot() - Method in class atg.svc.ui.CommonUIConfiguration
 
getStyles() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getSubSections() - Method in class atg.svc.agent.customer.CustomerPanelConfig
Gets property subSections
getSubStatus() - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
getSuccessURL() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns property SuccessURL
getSuccessUrl() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getSuggestedLoginParam() - Method in class atg.svc.ui.CommonUIConfiguration
 
getSupportedOfferMgmtMediaMimeTypes() - Method in class atg.svc.ui.CommonUIConfiguration
Returns the supportedOfferMgmtMediaMimeTypes.
getTabConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the tab configuration for the specified user.
getTabId() - Method in class atg.svc.clicktoconnect.LandingPage
Returns the tab id that is displayed on the landing page.
getTablePage() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the tablePage configuration.
getTablePath() - Method in class atg.svc.agent.ui.tables.TableConfiguration
Returns the path to the table configuration component
getTagAttributeNameToPropertyNameMap() - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
 
getTagName() - Method in class atg.svc.taglib.options.GetOptionAsArrayTag.TEI
 
getTagName() - Method in class atg.svc.taglib.options.GetOptionAsBooleanTag.TEI
 
getTagName() - Method in class atg.svc.taglib.options.GetOptionAsIntegerTag.TEI
 
getTagName() - Method in class atg.svc.taglib.options.GetOptionAsStringTag.TEI
 
getTagNameToPropertyNameMap() - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Returns the tagNameToPropertyNameMap
getTasksTabId() - Method in class atg.svc.repository.service.UIService
 
getTelephoneNumber() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the telephone number of the agent
getTemplateConfig(String) - Method in class atg.svc.repository.service.UIService
Gets the template configuration for the specified user.
getTemplateEmailSender() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getTerminatedBy() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns who terminated the call, the agent of the customer.
getTheme() - Method in class atg.svc.ui.CommonUIConfiguration
 
getTicketDetails(String) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
getTicketDispositionChangeHandler() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
This property is used to specify which handler method is called by the ticket disposition form when initiated by this form handler.
getTicketDispositionOptions() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
This method will lazily create an instance of TicketDispositionOptions if one doesn't already exist.
getTicketDispositionOptions() - Method in class atg.svc.agent.environment.EnvironmentChangeState
This method will lazily create an instance of TicketDispositionOptions if one doesn't already exist.
getTicketHolder() - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
id of the TicketHolder.
getTicketHolder() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getTicketHolder() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getTicketHolder() - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
getTicketHolder() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getTicketHolderFromComponentPath(DynamoHttpServletRequest) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getTicketId() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Id of the ticket repository item in the TicketingRepository
getTicketId() - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
getTicketingManager() - Method in class atg.svc.agent.environment.EnvironmentTools
 
getTicketingManager() - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
 
getTicketingManager() - Method in class atg.svc.agent.ticketing.TicketingTools
 
getTicketingManager() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getTicketingManager() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Class version string
getTicketingManager() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getTicketingRepository() - Method in class atg.svc.repository.service.RecentTicketsService
 
getTicketingTools() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns the agent TicketingTools component
getTicketingTools() - Method in class atg.svc.agent.environment.EnvironmentTools
 
getTicketNote() - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
getTicketQueryContext(DynamoHttpServletRequest) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getTicketQueryContext(DynamoHttpServletRequest) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getTicketQueues() - Method in class atg.svc.agent.ticketing.TicketingTools
Creates a list of ticket queues
getTicketQueues() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getTicketsTabId() - Method in class atg.svc.repository.service.UIService
 
getTimeInitiated() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the Time the call was initiated.
getTipsStylesheet() - Method in class atg.svc.ui.CommonUIConfiguration
 
getToday() - Method in class atg.svc.repository.service.BaseService
Gets today's date as a Timestamp.
getToken() - Method in class atg.svc.clicktoconnect.C2CRequestData
Returns the Token used to identify a C2C Session
getTotalItemCount() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getTotalItemCount() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getTotalItemCount() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getTotalItemCount() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getTotalItemCount() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getTotalItemCount() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getTotalItemCount() - Method in interface atg.svc.ui.treetable.Listable
 
getTotalSize() - Method in class atg.svc.ui.treetable.PageState
 
getTransactionManager() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns the transaction manager
getTransactionManager() - Method in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
Returns the transaction manager
getTransactionManager() - Method in class atg.svc.transaction.TransactionService
Gets the TransactionManager that will be used to run the transaction.
getTransactionService() - Method in class atg.svc.repository.service.RepositoryService
 
getTreeTableId() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getTreeTableId() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getTreeTableId() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getTreeTableId() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getTreeTableId() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getTreeTableId() - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
getTreeTableId() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getTreeTableId() - Method in class atg.svc.ui.treetable.Parameters
 
getTreeTableId() - Method in class atg.svc.ui.treetable.View
 
getTreeTableIds() - Method in class atg.svc.clicktoconnect.LandingPage
 
getType() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
getUiService() - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
getUpdateCustomerProfileReason() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getUpdateErrorURL() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Overwrite parent's method
getUpdateSuccessURL() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Overwrite parent's method
getURIMatches() - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
Returns the array of URI strings that are used to determine if this handler should create a landing page.
getUserById(String) - Method in class atg.svc.repository.service.FrameworkProfileService
Gets a user of the given type with the given id.
getUserId() - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
getUserLocale() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
This method gets the current Locale
getUserLocale() - Method in class atg.svc.agent.environment.EnvironmentTools
This method gets the current user Locale
getUserLoginManager() - Method in class atg.svc.agent.environment.EnvironmentTools
Gets the userDirectory property
getUserMessage(String, String, String[]) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Deprecated.  
getUserMessage(String, String, Object[]) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns a resource string using the given user message resource bundle name and the user locale.
getUsername() - Method in class atg.svc.clicktoconnect.C2CRequestData
Returns the user name param value received on the original automated request to start the call.
getUsername() - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Returns property Username
getUserOptionBeanHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the bean homes for the UserOptionRepository.
getUserOptionRepositoryHomes() - Method in class atg.svc.repository.service.FrameworkBaseService
Gets the factory for the repository homes for the UserOptionRepository.
getUserOptionService() - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
 
getUserResource(String, String[], Locale) - Method in class atg.svc.clicktoconnect.C2CTools
Returns a resource from the user resource bundle
getUserTabId() - Method in class atg.svc.repository.service.UIService
Performs all the necessary user-related considerations and conversions to determine the initial user tab to render First, look at the user options.
getUserTelephoneNumber() - Method in class atg.svc.clicktoconnect.C2CRequestData
The user telephone number for the call
getUserTelephoneNumber() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns the telephone number of the customer who initiated the call.
getValue(Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Gets the value of the option.
getValues() - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
getVar1() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var1
getVar10() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var10
getVar2() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var2
getVar3() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var3
getVar4() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var4
getVar5() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var5
getVar6() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var6
getVar7() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var7
getVar8() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var8
getVar9() - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
Returns information defined for var9
getView() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getView() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getView() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getView() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getView() - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
getView() - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
getViewCustomerProfile() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the view customer profile
getViewCustomerProfileComponent() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns view customer profile component
getViewId() - Method in class atg.svc.ui.treetable.View
 
getViewItemCount() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getViewItemCount() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getViewItemCount() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getViewItemCount() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getViewItemCount() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
getViewItemCount() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getViewItemCount() - Method in interface atg.svc.ui.treetable.Listable
 
getViewItems() - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
getViewItems() - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
getViewItems() - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
getViewItems() - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
getViewItems() - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
The current view of the results.
getViewItems() - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
getViewItems(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
getViewItems() - Method in interface atg.svc.ui.treetable.Listable
 
getViewItems(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
getViewLink() - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
getViewTicket() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns the view ticket from the holder.
getViewTicket() - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
getViewTicketHolder() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
getViewTicketHolder() - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
getVirtualContextRootService() - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
Returns the virtualContextRootService
getWebServiceURL() - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Returns property WebSerbiceURL
getWidth() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
getWindowAttribute(String) - Method in class atg.svc.repository.service.StateHolderService
get window attribute
getWindowAttribute(HttpSession, String) - Method in class atg.svc.repository.service.StateHolderService
get window attribute
getWindowAttributeByKey(String, String, String) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Please use StateHolderService.getWindowAttribute(String)
getWindowId() - Method in class atg.svc.repository.service.StateHolderService
get the window id for the current request
getWindowIdAttributeName() - Method in class atg.svc.repository.service.StateHolderService
 
getWindowIdParameterName() - Method in class atg.svc.repository.service.StateHolderService
 
getWords() - Method in interface atg.svc.repository.beans.SpellingDictionary
Getter for property words
GridConfiguration - Class in atg.svc.agent.ui.tables
The GridConfiguration class manages configuration for an instance of a UI grid.
GridConfiguration() - Constructor for class atg.svc.agent.ui.tables.GridConfiguration
 

H

handleAction(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
handleAddToRecentTicket(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
This method is called when the user performs an action that inserts a record that corresponds to a specified method @ param DynamoHttpServletRequest @ param DynamoHttpServletResponse
handleAdvancedSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
handleCancel(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
This method redirects to the value of the cancelURL property, if that property is set to a non-null value.
handleCancelEditLink(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
handleChangeEnvironment(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Handler for changing the environment.
handleChangeTab(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleClear(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Resets the current form data contained in value that hasn't been submitted yet.
handleClearForm(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Over rides the super clearForm method so that the search response and request can be cleared out of the AgentSearchRequestTracker
handleCloseWindow(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleCreate(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Takes the current set of values set as members of the value property and, if there were no errors in submitting the form, creates a new profile, sets these values in the new profile and set the RepositoryId property.
handleCreateUserLink(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
handleEditUserLink(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
handleFilter(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
handleFilterTickets(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
handleGetWindowTab(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleHidePanel(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleLinkCustomer(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
handleList(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
handleLoadDetails(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
Use this form handler method to read details from ticket activities.
handleLogin(String, DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
handleLogin authenticates a user based on the supplied username.
handlePaging(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
handlePrevious(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
handleProcessPanel(DynamoHttpServletRequest, DynamoHttpServletResponse, boolean) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleQuickSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
handleRefresh(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
handleRemoveRecentTicket(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
This method is called when the user performs an action that deletes a record that corresponds to a specified recentTicketId @ param DynamoHttpServletRequest @ param DynamoHttpServletResponse
handleResetPassword(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
This handler is used by the agent to create a customer.
handleRestoreAllDefaultOptions(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
This method is used to restore All the default settings at options page.
handleRestoreDefaultOptions(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
This method is used to restore the default settings at options page.
handleSave(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
Saves any options modified in UserOptionsFormHandler.getOptions()
handleScrollPanelTabsLeft(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleScrollPanelTabsRight(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
handleSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
handleSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
handleSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
handleSearch(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
handleSelectTabbedPanel(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleShowPanel(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleToggleCell(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleTogglePanel(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleTogglePanelContent(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleTogglePanelsToTabs(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleTransform(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
handleUncheckedFormException(Throwable, DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Logs all unhandled exceptions if the formhandler is configured to do so in the loggingUncheckedError property.
handleUpdate(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
override the handleUpdate method in ProfileForm to call checkFormRedirect() instead of checkFormSuccess()
handleViewRecentTickets(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
This method is called when the user performs an action for viewing records either for recent Tickets Worker or Viewed @ param DynamoHttpServletRequest @ param DynamoHttpServletResponse
HASH_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the request parameter name the contains the HASH value
hashCode() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
hashCode() - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.FilterBase
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.FilterDefinition
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.FilterExpression
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.FilterState
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.KeyHolderState
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.NavigateState
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.PageState
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.Parameters
 
hashCode() - Method in class atg.svc.ui.treetable.SelectState
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.SortBase
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.SortDefinition
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.SortExpression
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.SortState
Overrides default hashCode()
hashCode() - Method in class atg.svc.ui.treetable.StateContainer
Overrides default hashCode()
hasRight(String) - Method in class atg.svc.repository.service.UIService
Determines if the current user has the specified UI right

I

ImplementationWrapper - Class in atg.svc.ui.treetable
 
ImplementationWrapper(Object) - Constructor for class atg.svc.ui.treetable.ImplementationWrapper
 
initChangeState(String, Map, TicketDispositionOptions, boolean) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Deprecated.  
initChangeState(String, Map, TicketDispositionOptions, boolean, DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Initializes the state using the form handler's environmentChangeKey and inputParameters.
initCommonProperties(ConfigurationObject, FrameworkObject, InstanceObject) - Method in class atg.svc.repository.service.UIService
Creates a new bean instance.
initContext(DynamoHttpServletRequest) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
initialize(String, String, Map) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Initializes the state with the given change key and input parameters.
initialize(String, String, Map, TicketDispositionOptions) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Initializes the state with the given change key,input parameters and ticket disposition options
initialize() - Method in class atg.svc.ui.treetable.View
 
initializeChange(String, String, Map, TicketDispositionOptions, boolean) - Method in class atg.svc.agent.environment.EnvironmentTools
Initializes a change to the environment and returns the assoicated state object.
initializeDefaultsForProfile(MutableRepositoryItem) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called back to initialize a new profile for the environment.
initializeDefaultsForProfile(MutableRepositoryItem) - Method in class atg.svc.agent.environment.EnvironmentTools
Calls back to each EnvironmentMonitor to initialize the default values of a new profile.
initializeEnvironment() - Method in class atg.svc.agent.environment.EnvironmentTools
Initializes the environment
initializeEnvironmentChangeState(EnvironmentChangeState, String, String, Map, TicketDispositionOptions, boolean) - Method in class atg.svc.agent.environment.EnvironmentTools
This method initializes the given EnvironmentChangeState for the given change key and input parameters.
initializeNewCall() - Method in class atg.svc.agent.environment.CallState
Reinitializes the state for a new call.
initializeNewTicket(String, String) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Initializes a new ticket in the holder
InitialService - Class in atg.svc.repository.service
Nucleus component that initializes the repository datamodels for the list of packages given in the configuration file.
InitialService() - Constructor for class atg.svc.repository.service.InitialService
 
initView(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
isAcceptSubtypes() - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
Set to true to make filter only consider the specific types configured in activityTypes.
isAcceptSubtypes() - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
Set this property to 'true' to to accept specified type and subtypes of specified type.
isActiveCustomerChanging() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns true in the state contains a change detail for the active customer.
isActiveTicketChanging() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Returns true in the state contains a change detail for the active ticket.
isAgentModule() - Method in class atg.svc.SiteConfiguration
True if this is the Agent or admmin module, false if this is the SelfService module
isBackToTicketAfterCreate() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
isBean(Object) - Method in class atg.svc.repository.service.RepositoryService
Returns true if the given object is a bean impl vs.
isCallActive() - Method in class atg.svc.agent.environment.CallState
Returns if a call has been started.
isChangeDetail(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
returns true if there's a change detail for the given object name
isCheckFTCallID() - Method in class atg.svc.clicktoconnect.C2CTools
get CheckFTCallID
isCreateNewObject() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
isDoService(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
Returns true if the conditions are correct for the servlet to execute.
isDoTicketDispositionPrompt() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Returns if the ticket disposition prompting should be included for this change.
isDoWarnings() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
determines if warnings should be generated for the change.
isEnabled() - Method in class atg.svc.clicktoconnect.AuthenticationServlet
get Enabled
isEnableRequireLoginFilterForEmailTemplate() - Method in class atg.svc.ui.CommonUIConfiguration
Get the value of mEnableRequireLoginFilterForEmailTemplate.
isFileURIMatch(String) - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
Returns true if the referrer file url (pReferrerFileURL) matches with the value specified by the uriMatch property.
isInitChangeState() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Determines if the EnvironmentChangeState is re-initialized.
isLoggedIn() - Method in class atg.svc.clicktoconnect.C2CTools
Returns true if the current session is logged in
isLoggingUncheckedException() - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Gets the value of the loggingUncheckedException property.
isNew(Object) - Method in class atg.svc.repository.service.RepositoryService
Returns true if the bean is new.
isNewActiveCustomerDetail() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Convenience method for determining if the environment change includes a brand new active customer.
isNewActiveTicketDetail() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Convenience method for determining if the environment change includes a brand new ticket item.
isNewObjectEnvironmentChangeDetail(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Determines if the EnvironmentChangeDetail object for the given object name has its newObjectRequired property set to true.
isOwnerChangeable(RepositoryItem, String) - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
Whether the ticket can have it owner property changed to a new owner.
isPersistNewAccountEmails() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
isPersistResetPasswordEmails() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
isPreferCookieBinding() - Method in class atg.svc.repository.service.StateHolderService
 
isPreferRepositoryBacking() - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Repository Backing is no longer supported.
isPreferSessionBacking() - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Repository Backing is no longer supported.
isPreferWindowBinding() - Method in class atg.svc.repository.service.StateHolderService
 
isProcessActiveTicketDisposition() - Method in class atg.svc.agent.environment.EnvironmentChangeState
This flag determines if the active ticket will be processed using the ticket disposition options before the change is applied.
isProcessDisposition(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Determines if the ticket disposition handling is necessary for the given change by checking if the ticket is changing or the change is a logoff.
isPublicNote() - Method in class atg.svc.agent.environment.TicketDispositionOptions
Determines if the disposition note will be public
isRemoved() - Method in interface atg.svc.repository.beans.SpellingDictionary
Returns true if the underlying object has been removed.
isRollbackTransactionOnFormError() - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Gets the isRollbackTransactionOnFormError property.
isSelectable(Parameters) - Method in class atg.svc.ui.treetable.ImplementationWrapper
checks if treetable item is selectable
isSelectable(Object) - Method in interface atg.svc.ui.treetable.PartialSelectable
 
isSendNewAccountEmailInSeparateThread() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Returns boolean indicating whether the new account email is sent in a separate thread.
isSendNewAccountEmails() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
isSendResetPasswordEmailInSeparateThread() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Returns boolean indicating whether the Reset Password email is sent in a separate thread.
isSendResetPasswordEmails() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
isShowDispositionPrompt() - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Determines if the ticket disposition prompt is necessary for the current change.
isSuggestedLoginEnabled() - Method in class atg.svc.ui.CommonUIConfiguration
 
isSuperAdmin() - Method in class atg.svc.repository.service.AccessRightCache
Caches whether the current user is a super admin.
isSuperAdminInitialized() - Method in class atg.svc.repository.service.AccessRightCache
Indicates if the super admin boolean is populated yet.
isTabbedPanel() - Method in class atg.svc.clicktoconnect.LandingPage
Returns true if the landing panel is nested in a tabbed panel
isTestRevert() - Method in class atg.svc.agent.environment.EnvironmentTools
 
isTransactionMarkedAsRollBack() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns true if the transaction associated with the current thread is marked for rollback.
isTransactionMarkedAsRollback() - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Returns true if there has been a form error or unchecked exception thrown in the handle method so that the transaction can be been marked for rollback.
isURIMatch(C2CRequestData) - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
This method gets the referrer file url and calls URIMatchLandingPageHandler.isFileURIMatch(String) to find out whether the referrer file url matches with any configured uriMatch property value.
isUserType(String) - Method in class atg.svc.repository.service.SecurityUIService
return true if the profile's data source is a repository item of type agent, or a subclass of type agent.
isUseVersionedRepository() - Method in class atg.svc.taglib.options.GetOptionTagSupport
Gets an optional flag which is true for using versioned repository in repository operations.
isUsingWebService() - Method in class atg.svc.clicktoconnect.C2CTools
 
isViewMode() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
isVisible() - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
Returns the visible property value
isWarnIfNoWindowId() - Method in class atg.svc.repository.service.StateHolderService
 
isWarnIfObjectNotSerializable() - Method in class atg.svc.repository.service.StateHolderService
 
isWarnings() - Method in class atg.svc.agent.environment.EnvironmentChangeState
Determines if there are warnings in the state

K

Keyable - Interface in atg.svc.ui.treetable
The Keyable interface allows implementations to map tree table keys to items and items to provide their keys.
KeyHolder - Interface in atg.svc.ui.treetable
The KeyHolder interface allows implementations to manage objects by key.
KeyHolderState - Class in atg.svc.ui.treetable
The KeyHolderState class manages the state of tree table item keys.
KeyHolderState() - Constructor for class atg.svc.ui.treetable.KeyHolderState
Creates and initializes an empty tree table key holder state object

L

LandingPage - Class in atg.svc.clicktoconnect
This class defines a landing page for a C2C Request.
LandingPage() - Constructor for class atg.svc.clicktoconnect.LandingPage
 
LandingPageHandler - Class in atg.svc.clicktoconnect
Abstract class used to create a LandingPageHandler that can be configured on the LandingPageManager.
LandingPageHandler() - Constructor for class atg.svc.clicktoconnect.LandingPageHandler
 
LandingPageManager - Class in atg.svc.clicktoconnect
This component executes the configured LandingPageHandlers to generate a LandingPage.
LandingPageManager() - Constructor for class atg.svc.clicktoconnect.LandingPageManager
 
linkCustomer() - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
LIST - Static variable in interface atg.svc.ui.treetable.Operation
 
Listable - Interface in atg.svc.ui.treetable
The Listable interface allows implementations to list tree table content.
loadC2CSessionData(String) - Method in class atg.svc.clicktoconnect.C2CTools
Returns a repository item with the supplied token ID
loadNewAnonymousProfile(String) - Method in class atg.svc.agent.environment.EnvironmentTools
This method will sets up a new anonymous profile into the active customer profile.
loadNewAnonymousProfile(String, Profile) - Method in class atg.svc.agent.environment.EnvironmentTools
This method will sets up a new anonymous profile item into the given profile object.
loadNewProfile(String, Profile) - Method in class atg.svc.agent.environment.EnvironmentTools
Loads a profile item into the given profile.
loadNewProfile(String) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Loads a profile item into the active customer profile.
loadViewProfile(String) - Method in class atg.svc.agent.environment.EnvironmentTools
Loads the given profile into the view profile component.
LOGIN_PARAM_NAME - Static variable in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 

M

m_formStateKey - Variable in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
mAgentApplicationContextRoot - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mAgentApplicationName - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mAgentUserType - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mAllWarnings - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mApplicationName - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mApplicationName - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mApplyException - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
MapTagConverter - Class in atg.svc.ui.formhandlers
 
MapTagConverter() - Constructor for class atg.svc.ui.formhandlers.MapTagConverter
 
markTransactionForRollback() - Method in class atg.svc.agent.environment.EnvironmentTools
Returns true if the transaction has been marked for rollback, false if unable to access the transaction.
mC2CSessionDataPropertyManager - Variable in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
mC2CTools - Variable in class atg.svc.clicktoconnect.AuthenticationServlet
 
mC2CTools - Variable in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
 
mC2CTools - Variable in class atg.svc.clicktoconnect.C2CRequestInitialization
 
mC2CTools - Variable in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
mC2CTools - Variable in class atg.svc.clicktoconnect.C2CStartNewCall
 
mC2CTools - Variable in class atg.svc.clicktoconnect.C2CWebServiceManager
 
mC2CTools - Variable in class atg.svc.clicktoconnect.C2CWebServiceParser
 
mC2CWebServiceResponse - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mCallActive - Variable in class atg.svc.agent.environment.CallState
 
mCellRendererPage - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The page fragment containing the HTML or JavaScript to render the cell.
mChangeFormHandlerPath - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mCheckFTCallID - Variable in class atg.svc.clicktoconnect.C2CTools
 
mClickToConnectApplicationData - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mColumns - Variable in class atg.svc.agent.ui.tables.TableConfiguration
This array contains the columns for the table in display order.
mContext - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mCreateNewObject - Variable in class atg.svc.agent.environment.EnvironmentChangeDetail
 
mCtx - Variable in class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
The page context for evaluating expressions.
mCurrentSite - Variable in class atg.svc.agent.environment.CurrentSiteHolder
 
mDataModelPage - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The page fragment containing the data model (e.g.
mDataRendererPage - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The page fragment that renders the content or defines the JSON
mDefaultLandingPageHandler - Variable in class atg.svc.clicktoconnect.LandingPageManager
 
mDefaultSort - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
Either 'ascending' or 'descending' or blank for no sorting
mDefaultSortDirection - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The default sort direction either ascending or descending
mDefaultSortField - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The default field to sort on
mDetailFormId - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The DOM ID of the form node to submit to retrieve an item detail.
mDispositionOption - Variable in class atg.svc.agent.environment.TicketDispositionOptions
 
mDoTicketDispositionPrompt - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mDoWarnings - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mDynamicIncludes - Variable in class atg.svc.clicktoconnect.LandingPage
 
mEnvironmentChangeDetails - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mEnvironmentChangeKey - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mEnvironmentChangeKey - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mEnvironmentChangeState - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mEnvironmentMonitors - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mEnvironmentTools - Variable in class atg.svc.agent.customer.CustomerProfileTools
 
mEnvironmentTools - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mEnvironmentTools - Variable in class atg.svc.agent.environment.EnvironmentMonitor
 
mEnvironmentTools - Variable in class atg.svc.agent.ticketing.TicketingTools
 
mEnvironmentTools - Variable in class atg.svc.clicktoconnect.C2CTools
 
mEnvironmentTools - Variable in class atg.svc.clicktoconnect.LandingPageHandler
 
mEnvironmentTools - Variable in class atg.svc.multisite.CurrentSiteContextRuleFilter
 
mergeKeys(Collection) - Method in class atg.svc.ui.treetable.KeyHolderState
 
mEventTools - Variable in class atg.svc.agent.environment.EnvironmentTools
Used to record agent audit recoder events used for reporting and external integration hooks
mField - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The field name identifier for the data to render in the column from the data model.
mFilteredItems - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mFormHandlerPath - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The nucleus path to the form handler to render the results.
mFTCallID - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mGlobalEnvironmentTools - Static variable in class atg.svc.agent.environment.EnvironmentTools
 
mGridHeight - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The value assigned to the height CSS style for the table determining its visible height.
mGridInstanceId - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The JavaScript variable name, should be unique for each instance of the table in the application.
mGridPage - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The page fragment containing the grid implementation.
mGridPath - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The nucleus path to the grid configuration component.
mGridWidgetId - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The dojo ID of the table widget, should be unique for each instance of the table in the application.
mHash - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mHashInitializer - Variable in class atg.svc.clicktoconnect.C2CTools
HashInitializer as a layer of abstraction between the SystemRepositoryUtils, used to get the hash key from the shared key repository
mId - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mIgnoreCase - Variable in class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
Flag indicating whether case should be ignored during comparisons.
mImageClosed - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The file name of image to render when the grid item detail is not visible or closed.
mImageOpen - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The file name of image to render when the table item detail is visible or open.
mImagePath - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The URL path to the images.
mInitChangeState - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mInputParameters - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mInputParameters - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mInputParameters - Variable in class atg.svc.agent.environment.TicketDispositionOptions
 
mInternalProfileRepository - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mIsAscending - Variable in class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
Flag indicating whehter the direction of the sort should be ascending.
mItemAttributeName - Variable in class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
The attribute name for the item referenced in the sort value expression for a field.
mItemDetailPage - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The page fragment containing the item details
mItemExpandInfo - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mItemKeys - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mItemNavigateInfo - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mItems - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mLandingPage - Variable in class atg.svc.clicktoconnect.LandingPageHandler
 
mLandingPageHandlers - Variable in class atg.svc.clicktoconnect.LandingPageManager
 
mLandingPageManager - Variable in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
mLocaleToolsPath - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mMessageTools - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mMessageTools - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mNavigationItems - Variable in class atg.svc.ui.treetable.ReferenceImplementation
 
mNewObject - Variable in class atg.svc.agent.environment.EnvironmentChangeDetail
 
mNewObjectId - Variable in class atg.svc.agent.environment.EnvironmentChangeDetail
 
mNextStepsMenuId - Variable in class atg.svc.clicktoconnect.LandingPage
 
mObjectName - Variable in class atg.svc.agent.environment.EnvironmentChangeDetail
 
mOldObject - Variable in class atg.svc.agent.environment.EnvironmentChangeDetail
 
mOldObjectId - Variable in class atg.svc.agent.environment.EnvironmentChangeDetail
 
mOptions - Variable in class atg.svc.ui.formhandlers.UserOptionsFormHandler
 
Movable - Interface in atg.svc.ui.treetable
The Movable interface allows implementations to support tree table item moving.
move(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
MOVE - Static variable in interface atg.svc.ui.treetable.Operation
 
MOVE_DOWN - Static variable in interface atg.svc.ui.treetable.Operation
 
MOVE_UP - Static variable in interface atg.svc.ui.treetable.Operation
 
moveDown(Collection) - Method in interface atg.svc.ui.treetable.Movable
 
moveDown(List) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
MoveInfo - Class in atg.svc.ui.treetable
The MoveInfo class exposes move-related meta data for an item.
MoveInfo() - Constructor for class atg.svc.ui.treetable.MoveInfo
 
MoveInfo(boolean, boolean) - Constructor for class atg.svc.ui.treetable.MoveInfo
 
moveUp(Collection) - Method in interface atg.svc.ui.treetable.Movable
 
moveUp(List) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
mPageBaseOffset - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The base of the paging: 0 for 0-based paging, 1 for 1-based paging, etc.
mPageContext - Variable in class atg.svc.ui.treetable.ReferenceImplementation.Context
 
mPageIndexElementName - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The element name of the page index form input
mPanelIds - Variable in class atg.svc.clicktoconnect.LandingPage
 
mPanelStackIds - Variable in class atg.svc.clicktoconnect.LandingPage
 
mProcessActiveTicketDisposition - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mProfileComponentName - Variable in class atg.svc.repository.service.SecurityUIService
 
mProfileComponentPath - Variable in class atg.svc.clicktoconnect.C2CTools
 
mProfileService - Variable in class atg.svc.agent.ticketing.TicketingTools
 
mProfileServices - Variable in class atg.svc.clicktoconnect.AuthenticationServlet
 
mProfileTools - Variable in class atg.svc.clicktoconnect.AuthenticationServlet
 
mProgressNodeId - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The optional ID for a DOM node to render status messages, such as 'search in progress...' or 'No results found.' etc
mPublicNote - Variable in class atg.svc.agent.environment.TicketDispositionOptions
 
mReferrer - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mResourceBundle - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The resource bundle that contains the column display name
mResourceKey - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The key that references the column display name in the resource bundle
mRestoreOptions - Variable in class atg.svc.ui.formhandlers.UserOptionsFormHandler
 
mRowsPerPage - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The size of the result set to send back from the form handler in each page.
mSearchFormId - Variable in class atg.svc.agent.ui.tables.GridConfiguration
The DOM ID of the form node to submit to retrieve orders
mSecretKeyForHashCompare - Variable in class atg.svc.clicktoconnect.C2CTools
 
mSecurityDomain - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mSelectLink - Variable in class atg.svc.agent.ui.tables.GridConfiguration
Anchor tag template with pattern replacement for selecting the item in the application
mServiceFrameworkXMLHomes - Variable in class atg.svc.repository.service.FrameworkBaseService
 
mSiteContextManager - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mSortField - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The name of the data model field on which to sort (if different from field).
mSortValueExpression - Variable in class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
The expression whose object binding contains a field value within the item held in the specified attribute.
mStateData - Variable in class atg.svc.agent.environment.CallState
 
mStateData - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mStyles - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The column CSS styles
mTabbedPanel - Variable in class atg.svc.clicktoconnect.LandingPage
 
mTabId - Variable in class atg.svc.clicktoconnect.LandingPage
 
mTablePage - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The page fragment containing the table implementation.
mTablePath - Variable in class atg.svc.agent.ui.tables.TableConfiguration
The nucleus path to the table configuration component.
mTicketDispositionChangeHandler - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mTicketDispositionOptions - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mTicketDispositionOptions - Variable in class atg.svc.agent.environment.EnvironmentChangeState
 
mTicketingManager - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mTicketingManager - Variable in class atg.svc.agent.ticketing.TicketingTools
 
mTicketingTools - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mTicketingTools - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mToken - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mTransactionManager - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
mTransactionManager - Variable in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
 
mTreeTableIds - Variable in class atg.svc.clicktoconnect.LandingPage
 
mURIMatches - Variable in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
 
mUserLoginManager - Variable in class atg.svc.agent.environment.EnvironmentTools
 
mUsername - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mUserTelephoneNumber - Variable in class atg.svc.clicktoconnect.C2CRequestData
 
mUsingWebService - Variable in class atg.svc.clicktoconnect.C2CTools
 
mViewLink - Variable in class atg.svc.agent.ui.tables.GridConfiguration
Anchor tag template with pattern replacement for viewing the item in the application
mVirtualContextRootService - Variable in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
 
mVisible - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
 
mWebServiceResponseClassName - Variable in class atg.svc.clicktoconnect.C2CWebServiceParser
 
mWidth - Variable in class atg.svc.agent.ui.tables.ColumnConfiguration
The extent of the column using the dojo grid syntax (e.g.
MY_RESOURCES - Static variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
 

N

Navigable - Interface in atg.svc.ui.treetable
The Navigable interface allows implementations to support hierarchical tree table navigation to any node.
navigate(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
navigate(Object, int) - Method in interface atg.svc.ui.treetable.Navigable
 
NAVIGATE - Static variable in interface atg.svc.ui.treetable.Operation
 
navigate(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
NavigateInfo - Class in atg.svc.ui.treetable
The NavigateInfo class exposes navigation-related meta data for an item.
NavigateInfo() - Constructor for class atg.svc.ui.treetable.NavigateInfo
 
NavigateInfo(String, Object, List, int) - Constructor for class atg.svc.ui.treetable.NavigateInfo
 
navigateNode(Object, StateContainer, int, int) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
NavigateState - Class in atg.svc.ui.treetable
The NavigateState class manages the state of navigatable tree table items.
NavigateState() - Constructor for class atg.svc.ui.treetable.NavigateState
Creates and initializes an empty tree table navigate state object
NONE - Static variable in interface atg.svc.ui.treetable.Operation
 

O

ObjectException - Exception in atg.svc.repository.service.exception
Exception for exception related to objects where the id and item-descriptor should be recorded.
ObjectException(String, Throwable, String, String) - Constructor for exception atg.svc.repository.service.exception.ObjectException
 
ObjectException(String, Throwable) - Constructor for exception atg.svc.repository.service.exception.ObjectException
 
ObjectException(Throwable) - Constructor for exception atg.svc.repository.service.exception.ObjectException
 
ObjectException(String) - Constructor for exception atg.svc.repository.service.exception.ObjectException
 
ObjectNotFoundException - Exception in atg.svc.repository.service.exception
Exception that is thrown when a repository item is not found.
ObjectNotFoundException(String, Throwable, String, String) - Constructor for exception atg.svc.repository.service.exception.ObjectNotFoundException
 
ObjectNotFoundException(String, Throwable) - Constructor for exception atg.svc.repository.service.exception.ObjectNotFoundException
 
ObjectNotFoundException(Throwable) - Constructor for exception atg.svc.repository.service.exception.ObjectNotFoundException
 
ObjectNotFoundException(String) - Constructor for exception atg.svc.repository.service.exception.ObjectNotFoundException
 
ODD - Static variable in class atg.svc.ui.util.AltColor
 
Operation - Interface in atg.svc.ui.treetable
The Operation interface identifies supported tree table behaviors.
OPERATION_EQUALS - Static variable in interface atg.svc.ui.treetable.Filterable
 
OPERATION_GREATER_THAN - Static variable in interface atg.svc.ui.treetable.Filterable
 
OPERATION_LESS_THAN - Static variable in interface atg.svc.ui.treetable.Filterable
 
OPERATION_NOT_EQUALS - Static variable in interface atg.svc.ui.treetable.Filterable
 
OPTION_REPOSITORY_PATH - Static variable in class atg.svc.repository.service.Constants
 
OPTION_SEPARATOR - Static variable in class atg.svc.ui.formhandlers.UserOptionsFormHandler
 
OptionMethods - Class in atg.svc.repository.beans.methods
Defines extension methods for the Option super-types.
OptionMethods() - Constructor for class atg.svc.repository.beans.methods.OptionMethods
 
OPTIONS_ANSWER_DISPLAY - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_ANSWER_DISPLAY_CURRENT_WINDOW - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_ANSWER_DISPLAY_MULTIPLE_WINDOWS - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_ANSWER_DISPLAY_SINGLE_WINDOW - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_BY_DOC_SET - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_BY_FORMAT - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_BY_SOURCE - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_BY_TITLE - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_OR_GROUPING_FILTER - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_OR_GROUPING_GROUP - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_FILTER_OR_GROUPING_NONE - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_QUERY_LANGUAGE - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_RESULT_LANGUAGE - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_SHOW_ANSWERS_AS - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_SHOW_ANSWERS_BY_DOC - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_SHOW_ANSWERS_INDIVIDUAL - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_SHOW_FAQS_AS_QUESTIONS - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
OPTIONS_SHOW_FAQS_AS_QUESTIONS_AND_ANSWERS - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 

P

page(int, int) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
page(int, int) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
page(int, int) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
page(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
PAGE - Static variable in interface atg.svc.ui.treetable.Operation
 
page(int, int) - Method in interface atg.svc.ui.treetable.Pageable
 
PAGE_FIRST - Static variable in interface atg.svc.ui.treetable.Operation
 
PAGE_LAST - Static variable in interface atg.svc.ui.treetable.Operation
 
PAGE_NEXT - Static variable in interface atg.svc.ui.treetable.Operation
 
PAGE_PREVIOUS - Static variable in interface atg.svc.ui.treetable.Operation
 
Pageable - Interface in atg.svc.ui.treetable
The Pageable interface allows implementations to support tree table paging.
PageState - Class in atg.svc.ui.treetable
The PageState class manages the state of tree table paging.
PageState() - Constructor for class atg.svc.ui.treetable.PageState
Creates and initializes an empty tree table page state object
PANEL_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
PANEL_STACK_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
PANEL_TARGET_ELEMENT_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
panelLogDebug(PanelDefinition, String) - Method in class atg.svc.repository.service.UIService
 
PARAM_SITE_ID - Static variable in interface atg.svc.ui.formhandlers.FormHandlerConstants
 
Parameters - Class in atg.svc.ui.treetable
The Parameters class manages parameters passed to the tree table operations.
Parameters(String) - Constructor for class atg.svc.ui.treetable.Parameters
 
parse(String, String, String, String) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Parses an exposed eStara web service API into a C2CWebServiceResponse bean.
PartialSelectable - Interface in atg.svc.ui.treetable
The PartialSelectable interface allows implementations to support tree table selecting.
PASSWORD_PARAM_NAME - Static variable in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
PERFMON_OP_FORM_HANDLER - Static variable in class atg.svc.ui.formhandlers.ServiceFormHandler
 
PersistenceException - Exception in atg.svc.repository.service.exception
Exception that is thrown when a repository writeInstance() operation fails.
PersistenceException(String, Throwable, String, String) - Constructor for exception atg.svc.repository.service.exception.PersistenceException
 
PersistenceException(String, Throwable) - Constructor for exception atg.svc.repository.service.exception.PersistenceException
 
PersistenceException(Throwable) - Constructor for exception atg.svc.repository.service.exception.PersistenceException
 
PersistenceException(String) - Constructor for exception atg.svc.repository.service.exception.PersistenceException
 
populateActiveCustomerProfileFromAddress(Address) - Method in class atg.svc.agent.customer.CustomerProfileTools
Populates the active customer profile from the information captured in the address.
populateC2CRequestDataFromURL(C2CRequestData, DynamoHttpServletRequest) - Method in class atg.svc.clicktoconnect.C2CTools
Parse the URL and populate the C2CRequestData object with the parameter values
populateC2CRequestDataFromWebService(C2CRequestData) - Method in class atg.svc.clicktoconnect.C2CTools
Call the web service, and populate the C2CRequestData object with the response
populateCustomerProfileFromAddress(RepositoryItem, Address) - Method in class atg.svc.agent.customer.CustomerProfileTools
Populates the profile from the information captured in the address.
postApplyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called back when applying changes to the environment.
postApplyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Sends the start call event for start new call and end and start new call changes and also resets the call state
postApplyChanges(EnvironmentChangeState) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
For click to connect new calls, this method will save the C2CRequestData object in the current call state and call the LandingPageManger to apply the landing page
postChangeEnvironment(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Post environment change processing.
postCreateUser(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
postUpdateUser(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Operation called just after the user's profile is updated
preApplyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called back when applying changes to the environment.
preApplyChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Executes ticket disposition handling for the current ticket.
preChangeEnvironment(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Pre change environment process.
preCreateUser(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
preLogoutUser(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.FrameworkProfileFormHandler
Operation called just before the user is logged out Saves user state within presentation layer.
prepareInstanceForWrite() - Method in interface atg.svc.repository.beans.SpellingDictionary
This must be called if the application intends to both read and write the instance in the same transaction, and it intends to do a read before doing a write.
preUpdateUser(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Operation called just after the user's profile is updated
printStackTrace(boolean) - Method in exception atg.svc.exception.SvcException
Print our stack trace and optionally that of the source exception if there is one.
printStackTrace(PrintStream, boolean) - Method in exception atg.svc.exception.SvcException
Print our stack trace and optionally that of the source exception if there is one.
printStackTrace(PrintWriter) - Method in exception atg.svc.exception.SvcException
Print our stack trace and that of the source exception if there is one.
printStackTrace(PrintWriter, boolean) - Method in exception atg.svc.exception.SvcException
Print our stack trace and optionally that of the source exception if there is one.
processException(Exception, String, DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Override processException to force all exceptions to be logged if isLoggingError=true
processException(Exception, String, DynamoHttpServletRequest, DynamoHttpServletResponse, Object[]) - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Override processException to force all exceptions to be logged if isLoggingError=true
processTicketDisposition(RepositoryItem, TicketDispositionOptions, String) - Method in class atg.svc.agent.environment.EnvironmentTools
Processes the ticket according the disposition options.
pushSite(EnvironmentChangeState, Site) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Pushes the given site into the current site context.

R

reassign(RepositoryItem, RepositoryItem, String, String, String) - Method in class atg.svc.agent.ticketing.TicketingTools
Assigns the ticket to a different agent.
REASSIGN_AGENT - Static variable in class atg.svc.agent.environment.TicketDispositionOptions
parameter name used for the reassigned agent id
RecentTicketsFormHandler - Class in atg.svc.ui.formhandlers
Form handler for performing operations like adding, deleting records for Recent Tickets
RecentTicketsFormHandler() - Constructor for class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
RecentTicketsService - Class in atg.svc.repository.service
Service class for the RecentTickets Repository Item.
RecentTicketsService() - Constructor for class atg.svc.repository.service.RecentTicketsService
 
RecentTicketsService.SaveRecentTicketsRunner - Class in atg.svc.repository.service
Save Runner that creates a collection of new repository objects from a collection of new beans.
RecentTicketsService.SaveRecentTicketsRunner(Collection<RecentTickets>) - Constructor for class atg.svc.repository.service.RecentTicketsService.SaveRecentTicketsRunner
 
REFERENCE_IMPLEMENTATION_SUFFIX - Static variable in class atg.svc.ui.treetable.ReferenceImplementation
Suffixed to reference implementation attribute name.
ReferenceImplementation - Class in atg.svc.ui.treetable
The ReferenceImplementation class implements a tree table component.
ReferenceImplementation() - Constructor for class atg.svc.ui.treetable.ReferenceImplementation
Constructs a fully initialized empty tree table reference implementation.
ReferenceImplementation.Context - Class in atg.svc.ui.treetable
 
ReferenceImplementation.Context(PageContext) - Constructor for class atg.svc.ui.treetable.ReferenceImplementation.Context
 
ReferenceImplementation.ItemComparator - Class in atg.svc.ui.treetable
The ReferenceImplementation.ItemComparator class performs comparisons between items for the purpose of sorting the table component items.
ReferenceImplementation.ItemComparator(ReferenceImplementation.Context, String, String, boolean, boolean) - Constructor for class atg.svc.ui.treetable.ReferenceImplementation.ItemComparator
Constructs a new comparator for the specified column, case-sensitivity and sort direction.
REFERRER_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the parameter which contains the C2C Session referring page
REFRESH - Static variable in interface atg.svc.ui.treetable.Operation
 
release(RepositoryItem, RepositoryItem, String, String, boolean) - Method in class atg.svc.agent.ticketing.TicketingTools
Releases the current ticket
REMOVE_REFERENCES_ON_DELETE_ATTRIBUTE - Static variable in class atg.svc.repository.service.RepositoryService
 
removeAttribute(String) - Method in class atg.svc.repository.service.StateHolderService
remove an attribute
removeAttribute(HttpSession, String) - Method in class atg.svc.repository.service.StateHolderService
remove an attribute
removeCookieAttribute(String) - Method in class atg.svc.repository.service.StateHolderService
remove a cookie attribute
removeCookieAttribute(HttpSession, String) - Method in class atg.svc.repository.service.StateHolderService
remove a cookie attribute
removeFilterCriteria(String) - Method in class atg.svc.ui.treetable.FilterState
 
removeKey(Object) - Method in class atg.svc.ui.treetable.KeyHolderState
 
removeRepositoryCollection(Collection) - Method in class atg.svc.repository.service.RepositoryService
Removes a collection of repository items from the repository.
removeSortCriteria(String) - Method in class atg.svc.ui.treetable.SortState
 
removeStateData(Object) - Method in class atg.svc.agent.environment.CallState
Removes the extra data object keyed by the given object
removeStateData(Object) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Removes the extra data object keyed by the given object
removeWindowAttribute(String) - Method in class atg.svc.repository.service.StateHolderService
remove a window attribute
removeWindowAttribute(HttpSession, String) - Method in class atg.svc.repository.service.StateHolderService
remove a window attribute
removeWindowAttribute(String, String, String) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Please use StateHolderService.removeWindowAttribute(String)
REPORT_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
RepositoryService - Class in atg.svc.repository.service
Provides convenience service for updating and saving new beans implementations for a single repository represented by the home provided in the configuration.
RepositoryService() - Constructor for class atg.svc.repository.service.RepositoryService
 
RepositoryService.SaveCollectionRunner - Class in atg.svc.repository.service
Save Runner that creates a collection of new repository objects from a collection of new beans.
RepositoryService.SaveCollectionRunner(Collection) - Constructor for class atg.svc.repository.service.RepositoryService.SaveCollectionRunner
 
RESEARCH_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
Resolvable - Interface in atg.svc.ui.treetable
The Resolvable interface allows implementations to resolve the entire tree table content without paging.
resolve(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
resolve(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
resolve() - Method in interface atg.svc.ui.treetable.Resolvable
 
RESPOND_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
RESTORE - Static variable in interface atg.svc.ui.treetable.Operation
 
restoreAllPanelStackDefaultBySite(String, Site) - Method in class atg.svc.repository.service.UIService
Deprecated.  
restoreCellDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
restoreContentDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
restoreFrameworkDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
restoreItemDefault(String, Site, int, String) - Method in class atg.svc.repository.service.UIService
Deprecated.  
restorePanelDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
restorePanelStackDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Deprecated.  
restoreSkinDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
restoreTabDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
restoreTemplateDefaultBySite(String, Site, String) - Method in class atg.svc.repository.service.UIService
Restores specified item to default values.
revertActiveCustomerChangeDetail(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Loads the old customer profile contained in the detail as the active customer.
revertActiveTicketChangeDetail(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Loads the old ticket contained in the detail as the active ticket
revertChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentMonitor
This method is called back when the transaction is rolled back during the apply process.
revertChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Calls each environment monitor through its revertChanges interface so they will revert any changes to the environment they may have applied.
revertChanges(EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Reverts the active customer and ticket with the original objects before the change was executed.
revertSiteChangeDetail(EnvironmentChangeDetail, EnvironmentChangeState) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Reverts the site change.
runTransaction() - Method in class atg.svc.repository.service.CollectionRunner
Runs a series of transactions inside a single transaction.
runTransaction(Object) - Method in class atg.svc.repository.service.CollectionRunner
Runs a transaction with the given object.
runTransaction(Object) - Method in class atg.svc.repository.service.RecentTicketsService.SaveRecentTicketsRunner
Iterates through the collection of bean objects and saves each one.
runTransaction(Object) - Method in class atg.svc.repository.service.RepositoryService.SaveCollectionRunner
Iterates through the collection of bean objects and saves each one.
runTransaction() - Method in interface atg.svc.transaction.TransactionRunner
Runs the transaction.
runTransaction(TransactionRunner) - Method in class atg.svc.transaction.TransactionService
Runs a transaction within a transaction boundary.

S

save(Object) - Method in class atg.svc.repository.service.RepositoryService
Saves the given bean object to the repository.
saveCellConfigFromInstance(CellInstance) - Method in class atg.svc.repository.service.UIService
Saves cell configuration based on the state of a cell instance.
saveCollection(Collection) - Method in class atg.svc.repository.service.RepositoryService
Saves a collection of bean objects to the repository.
saveConfigFromInstance(int, EJBLocalObject) - Method in class atg.svc.repository.service.UIService
Saves bean configuration.
saveContentConfigFromInstance(ContentInstance) - Method in class atg.svc.repository.service.UIService
Saves content configuration based on the state of a content instance.
saveDictionary(SpellingDictionary) - Method in class atg.svc.repository.service.SpellingDictionaryService
Saves the spelling dictionary
saveFrameworkConfigFromInstance(FrameworkInstance) - Method in class atg.svc.repository.service.UIService
Saves framework configuration based on the state of a framework instance.
savePanelConfigFromInstance(PanelInstance) - Method in class atg.svc.repository.service.UIService
Saves panel configuration based on the state of a panel instance.
savePanelStackConfigFromInstance(PanelStackInstance) - Method in class atg.svc.repository.service.UIService
Saves panel stack configuration based on the state of a panel stack instance.
saveRecentTickets(RecentTickets) - Method in class atg.svc.repository.service.RecentTicketsService
Adds a recent tickets .
saveRecentTickets(List<RecentTickets>, String) - Method in class atg.svc.repository.service.RecentTicketsService
Adds a list of recent tickets .
saveSkinConfigFromInstance(SkinInstance) - Method in class atg.svc.repository.service.UIService
Saves skin configuration based on the state of a skin instance.
saveTabConfigFromInstance(TabInstance) - Method in class atg.svc.repository.service.UIService
Saves tab configuration based on the state of a tab instance.
saveTemplateConfigFromInstance(TemplateInstance) - Method in class atg.svc.repository.service.UIService
Saves template configuration based on the state of a template instance.
saveTicketQueryContext(DynamoHttpServletRequest) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
saveTicketQueryContext(DynamoHttpServletRequest) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
saveWindowAttribute(Object) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Please use StateHolderService.setWindowAttribute(String, Object)
sBundle - Variable in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
sBundle - Variable in class atg.svc.agent.environment.ServiceEnvironmentMonitor
 
search(Map) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
search(Query, SortDirectives, int, int) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
search(Map) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
search(Map) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
search(Map) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
search(Map) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
search(Map) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
SearchAgentAllTicketsFormHandler - Class in atg.svc.ui.formhandlers
 
SearchAgentAllTicketsFormHandler() - Constructor for class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
SearchAgentAllTicketsFormHandler.ResultWrapper - Class in atg.svc.ui.formhandlers
 
SearchAgentAllTicketsFormHandler.ResultWrapper(RepositoryItem, Map) - Constructor for class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler.ResultWrapper
 
SearchAgentTicketsFormHandler - Class in atg.svc.ui.formhandlers
 
SearchAgentTicketsFormHandler() - Constructor for class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
SearchAgentTicketsFormHandler.ResultWrapper - Class in atg.svc.ui.formhandlers
 
SearchAgentTicketsFormHandler.ResultWrapper(RepositoryItem, Map) - Constructor for class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler.ResultWrapper
 
SecurityUIService - Class in atg.svc.repository.service
Business methods for editing/reading/saving UI state.
SecurityUIService() - Constructor for class atg.svc.repository.service.SecurityUIService
 
SEGMENT_REPOSITORY_PATH - Static variable in class atg.svc.repository.service.Constants
 
select(Parameters, StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
SELECT - Static variable in interface atg.svc.ui.treetable.Operation
 
select(Object, String) - Method in interface atg.svc.ui.treetable.Selectable
 
SELECT_MULTIPLE - Static variable in interface atg.svc.ui.treetable.Selectable
 
SELECT_NONE - Static variable in interface atg.svc.ui.treetable.Selectable
 
SELECT_SINGLE - Static variable in interface atg.svc.ui.treetable.Selectable
 
Selectable - Interface in atg.svc.ui.treetable
The Selectable interface allows implementations to support tree table selecting.
SelectState - Class in atg.svc.ui.treetable
The SelectState class manages the state of selected tree table items.
SelectState() - Constructor for class atg.svc.ui.treetable.SelectState
Creates and initializes an empty tree table select state object
sendToGroup(RepositoryItem, String, RepositoryItem, String, String) - Method in class atg.svc.agent.ticketing.TicketingTools
Reassigns the ticket to a specific group (ticket queue)
service(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
service the request
service(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
service the request
service(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.clicktoconnect.C2CRequestInitialization
service the request
service(DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.ui.util.AltColor
Render the AltColor
ServiceEnvironmentConstants - Interface in atg.svc.agent.environment
This interface statically defines the constants used for environment changes in Service.
ServiceEnvironmentMonitor - Class in atg.svc.agent.environment
This environment monitor manages changes to the active ticket and active customer.
ServiceEnvironmentMonitor() - Constructor for class atg.svc.agent.environment.ServiceEnvironmentMonitor
 
ServiceFormHandler - Class in atg.svc.ui.formhandlers
Base FormHandler for service applications that adds some additional error handling and transaction management.
ServiceFormHandler() - Constructor for class atg.svc.ui.formhandlers.ServiceFormHandler
 
ServiceTagException - Exception in atg.svc.exception
Tag exception class for service tags.
ServiceTagException(String, Throwable) - Constructor for exception atg.svc.exception.ServiceTagException
Creates a tag exception with a message id and the source exception.
ServiceTagException(String, Object[], Throwable) - Constructor for exception atg.svc.exception.ServiceTagException
Creates a tag exception with a message id, message arguments and the source exception.
ServiceTicketDispositionMonitor - Class in atg.svc.agent.ticketing
Service ticket disposition monitor that decides if a ticket can be discarded or its owner can be changed.
ServiceTicketDispositionMonitor() - Constructor for class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
 
SESSION_ATTRIBUTE_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
attribute name used for attaching the C2CRequestData object to the session
setAcceptSubtypes(boolean) - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
Set to true to make filter only consider the specific types configured in activityTypes.
setAcceptSubtypes(boolean) - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
Set this property to 'true' to to accept specified type and subtypes of specified type.
setActiveCustomerProfileName(String, String, String) - Method in class atg.svc.agent.customer.CustomerProfileTools
Sets the first, middle and last name on the active customer profile.
setActiveTicket(RepositoryItem) - Method in class atg.svc.agent.environment.ServiceEnvironmentMonitor
Sets the active ticket to the given ticket
setActivityFilters(ActivityFilters) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setActivityId(String) - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
Activity ID
setActivityType(String) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setActivityTypes(String[]) - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
A list of activity type enum values indicating activity types to be displayed in this category.
setAgentApplicationContextRoot(String) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the agentApplicationContextRoot
setAgentApplicationName(String) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setAgentMessagingTools(AgentMessagingTools) - Method in class atg.svc.agent.environment.CallState
Sets the component for sending agent messages
setAgentMessagingTools(AgentMessagingTools) - Method in class atg.svc.agent.environment.EnvironmentMonitor
Sets the component for sending agent messages
setAgentMessagingTools(AgentMessagingTools) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the component for sending agent messages
setAgentModule(boolean) - Method in class atg.svc.SiteConfiguration
True if this is the Agent or admmin module, false if this is the SelfService module
setAgentProfile(Profile) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets the property Profile.
setAgentUserType(String) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setApplicationId(String) - Method in class atg.svc.repository.service.UIService
The application ID for the framework.
setApplicationName(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setApplicationName(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
Sets the application name that initiated the change
setApplicationName(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setAppliedFilter(FilterBase) - Method in class atg.svc.ui.treetable.FilterState
 
setAppliedSort(SortBase) - Method in class atg.svc.ui.treetable.SortState
 
setAppliedValue(Object) - Method in class atg.svc.ui.treetable.FilterBase
 
setApplyException(Throwable) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setArrayValue(String[], Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Set the value of the site option as an array of Strings.
setAttribute(String, Object) - Method in class atg.svc.repository.service.StateHolderService
set an attribute
setAttribute(HttpSession, String, Object) - Method in class atg.svc.repository.service.StateHolderService
set an attribute either in the session or the state holder
setAttribute(String, Object) - Method in class atg.svc.ui.treetable.ReferenceImplementation.Context
 
setBackToTicketAfterCreate(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setC2CSessionDataManager(C2CSessionDataManager) - Method in class atg.svc.clicktoconnect.C2CTools
Set property C2CSessionDataManager
setC2CSessionDataPropertyManager(C2CSessionDataPropertyManager) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
set C2CTools
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
 
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.C2CRequestInitialization
 
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.C2CStartNewCall
 
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Sets the component C2CTools
setC2CTools(C2CTools) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Sets the component C2CTools.
setC2CWebServiceManager(C2CWebServiceManager) - Method in class atg.svc.clicktoconnect.C2CTools
Set property C2CWebServiceManager
setC2CWebServiceParser(C2CWebServiceParser) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Set property C2CWebServiceParser
setC2CWebServiceResponse(C2CWebServiceResponse) - Method in class atg.svc.clicktoconnect.C2CRequestData
Set property C2CWebServiceResponse
setC2CWebServiceResponseClassName(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Sets the property WebServiceResponseClassName.
setCallActive(boolean) - Method in class atg.svc.agent.environment.CallState
Sets if a call has been started.
setCallerIP(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setCallID(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setCallServerIP(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setCallType(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setCellRendererPage(PageFragment) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setChangeFormHandlerPath(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setChangePasswordReason(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setCheckFTCallID(boolean) - Method in class atg.svc.clicktoconnect.C2CTools
If true, the ftcallid supplied on the original request is validated against the ftcallid returned from the estara web service.
setCheckState(CheckState) - Method in class atg.svc.ui.treetable.StateContainer
 
setChildELDefinition(ExpressionLanguageDefinition) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
setChildItemsExpression(String) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
setClickToConnectApplicationData(RepositoryItem) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setClient(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setClientID(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setClientType(String) - Method in class atg.svc.SiteConfiguration
The site type - either 'Self Service' or 'Service Center'
setCobrowseURL(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setCode(int) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setColumns(ColumnConfiguration[]) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the columns array
setColumns(int) - Method in class atg.svc.ui.treetable.StateContainer
 
setCommonUILocation(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setComponentService(FrameworkComponents) - Method in class atg.svc.repository.service.UIService
 
setConfirmPromptURL(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Sets property ConfirmPromptURL
setConfirmURL(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Sets property ConfirmURL
setContainerDivId(String) - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
ContainerDiv ID
setContentStylesheet(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setContext(PageContext) - Method in class atg.svc.ui.treetable.ReferenceImplementation
Initialize context for all expressions
setContextRoots(String[]) - Method in class atg.svc.agent.customer.CustomerPanelConfig
Sets property contextRoots
setCountryDataUrl(String) - Method in class atg.svc.agent.customer.CustomerPanelConfig
Sets the property countryDataUrl
setCreateCustomerProfileReason(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setCreateNewObject(boolean) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
setCssLocation(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setCurrentPage(int) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setCurrentPage(int) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setCurrentPage(int) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setCurrentSite(Site) - Method in class atg.svc.agent.environment.CurrentSiteHolder
Sets the currentSite
setCurrentSite(Site) - Method in class atg.svc.agent.environment.EnvironmentTools
sets the current site in the environment
setCustomActivityFilters(ActivityFilter[]) - Method in class atg.svc.ui.formhandlers.ActivityFilters
 
setCustomerItemDescriptorName(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
Set the customer item descriptor name.
setCustomerManager(PropertyManager) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setCustomerProfileName(RepositoryItem, String, String, String) - Method in class atg.svc.agent.customer.CustomerProfileTools
Sets the first, middle and last name on the given customer profile.
setCustomerRepository(MutableRepository) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
Set the primary repository used for ticketing.
setDataModelPage(PageFragment) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setDataRendererPage(PageFragment) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setDefaultActivityFilter(ActivityFilter) - Method in class atg.svc.ui.formhandlers.ActivityFilters
 
setDefaultLandingPageHandler(LandingPageHandler) - Method in class atg.svc.clicktoconnect.LandingPageManager
 
setDefaultOrderSortDirection(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setDefaultOrderSortProperty(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setDefaultSort(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setDefaultSortDirection(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the default sort direction
setDefaultSortDirection(String) - Method in class atg.svc.ui.treetable.SortBase
 
setDefaultSortField(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the default sort field
setDelay(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setDepth(int) - Method in class atg.svc.ui.treetable.ExpandInfo
 
setDepth(int) - Method in class atg.svc.ui.treetable.NavigateInfo
 
setDetailFormId(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setDisplayNameResourceKey(String) - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
The resource key for the display name for this filter
setDisplayNameResourceKey(String) - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
The resource key for the display name for this filter
setDispositionOption(String) - Method in class atg.svc.agent.environment.TicketDispositionOptions
Sets the disposition option.
setDoTicketDispositionPrompt(boolean) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setDoWarnings(boolean) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setDynamicIncludes(String[]) - Method in class atg.svc.clicktoconnect.LandingPage
 
setEmailProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mEmailProperty
setEmailTemplatePaths(String[]) - Method in class atg.svc.ui.CommonUIConfiguration
Set the value of EmailTemplatePaths.
setEnabled(boolean) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
set Enabled
setEnableRequireLoginFilterForEmailTemplate(boolean) - Method in class atg.svc.ui.CommonUIConfiguration
Set the value of EnableRequireLoginFilterForEmailTemplate.
setEnvironmentChangeFormHandler(EnvironmentChangeFormHandler) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setEnvironmentChangeKey(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setEnvironmentChangeKey(String) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setEnvironmentChangeState(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setEnvironmentMonitors(EnvironmentMonitor[]) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.agent.customer.CustomerProfileTools
Sets the EnvironmentTools
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.agent.environment.CallState
Sets EnvironmentTools
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.agent.environment.EnvironmentMonitor
 
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.agent.ticketing.TicketingTools
 
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.clicktoconnect.C2CTools
 
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.clicktoconnect.LandingPageHandler
 
setEnvironmentTools(EnvironmentTools) - Method in class atg.svc.multisite.CurrentSiteContextRuleFilter
Sets the environmentTools
setErrorURL(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Sets property ErrorURL.
setErrorUrl(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setErrorURL(String) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
setEventTools(FrameworkEventTools) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setExcludedProperties(String[]) - Method in class atg.svc.repository.service.RepositoryService
Sets the set of excluded properties that should not be copied in transformMembers().
setExpandState(ExpandState) - Method in class atg.svc.ui.treetable.StateContainer
 
setExpression(String) - Method in class atg.svc.ui.treetable.FilterExpression
 
setExpression(String) - Method in class atg.svc.ui.treetable.SortExpression
 
setExpressionLanguageDefinition(ExpressionLanguageDefinition) - Method in class atg.svc.ui.treetable.StateContainer
 
setExtension(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setExtensionsRoot(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setExternalProfileTools(ProfileTools) - Method in class atg.svc.repository.service.FrameworkProfileService
 
setField(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setFieldName(String) - Method in class atg.svc.ui.treetable.FilterDefinition
 
setFieldName(String) - Method in class atg.svc.ui.treetable.SortDefinition
 
setFilterCriteria(Map) - Method in class atg.svc.ui.treetable.FilterState
 
setFilterState(FilterState) - Method in class atg.svc.ui.treetable.StateContainer
 
setFilterValueAttributeName(String) - Method in class atg.svc.ui.treetable.FilterExpression
 
setFirstNameProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mFirstNameProperty
setFormHandlerPath(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the nucleus path to the form handler to render the results
setFormStateKey(String) - Method in class atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler
 
setFormStateKey(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setFormStateKey(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setFrameworkId(String) - Method in class atg.svc.repository.service.UIService
The default framework identifier.
setFTCallID(String) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setFTCallID(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setGatewayIPAgent(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setGeneratedCallId(String) - Method in class atg.svc.agent.environment.CallState
Sets generated call Id
setGlobalPanelConfig(GlobalPanelConfiguration) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setGlobalPanelConfig(GlobalPanelConfiguration) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setGridHeight(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setGridInstanceId(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setGridPage(PageFragment) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setGridPath(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setGridWidgetId(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setHasChildNodes(boolean) - Method in class atg.svc.ui.treetable.ExpandInfo
 
setHash(String) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setHashingAlgorithm(String) - Method in class atg.svc.clicktoconnect.C2CTools
Sets property HashingAlgorithm
setHashInitializer(HashInitializerImpl) - Method in class atg.svc.clicktoconnect.C2CTools
 
setI18nTools(I18nTools) - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
setId(String) - Method in interface atg.svc.repository.beans.SpellingDictionary
Setter for property id .
setId(String) - Method in exception atg.svc.repository.service.exception.ObjectException
Sets the id of the object that could not be found.
setIdGenerator(IdGenerator) - Method in class atg.svc.agent.environment.CallState
Sets idGenerator
setIdSpaceName(String) - Method in class atg.svc.agent.environment.CallState
Sets property idSpaceName
setIgnoreCase(boolean) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setIgnoreCase(boolean) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setIgnoreCase(boolean) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setIgnoreCase(boolean) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setIgnoreCase(boolean) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setIgnoreCase(boolean) - Method in interface atg.svc.ui.treetable.Sortable
 
setIgnoreCase(boolean) - Method in class atg.svc.ui.treetable.SortBase
 
setImageClosed(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the file name of image
setImageLocation(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setImageOpen(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the file name of the image
setImagePath(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the path to the images
setImplementation(ImplementationWrapper) - Method in class atg.svc.ui.treetable.View
 
setInitChangeState(boolean) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setInitializers(String[]) - Method in class atg.svc.repository.service.InitialService
Sets the list of data model initializers.
setInitialService(InitialService) - Method in class atg.svc.repository.service.StateHolderService
set InitialService
setInitialSort(SortBase) - Method in class atg.svc.ui.treetable.SortState
 
setInputParameters(Map) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setInputParameters(Map) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setInputParameters(Map) - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
setInteger(int) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setInteger(int) - Method in class atg.svc.ui.treetable.Parameters
 
setInternalProfileRepository(Repository) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setIsFirst(boolean) - Method in class atg.svc.ui.treetable.MoveInfo
 
setIsInitialized(boolean) - Method in class atg.svc.ui.treetable.StateContainer
 
setIsInitiallySorted(boolean) - Method in class atg.svc.ui.treetable.SortBase
 
setIsLast(boolean) - Method in class atg.svc.ui.treetable.MoveInfo
 
setIsVisible(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
Deprecated.  
setItemAttributeName(String) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
setItemAttributeName(String) - Method in class atg.svc.ui.treetable.FilterExpression
 
setItemDescriptor(String) - Method in exception atg.svc.repository.service.exception.ObjectException
Sets the name of the item-descriptor of the object that could not be found.
setItemDetailPage(PageFragment) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setItemsExpression(String) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
setKey(Object) - Method in class atg.svc.ui.treetable.NavigateInfo
 
setKey(Object) - Method in class atg.svc.ui.treetable.NavigateState
 
setKeyExpression(String) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
setKeys(List) - Method in class atg.svc.ui.treetable.KeyHolderState
 
setLandingPage(LandingPage) - Method in class atg.svc.clicktoconnect.LandingPageHandler
 
setLandingPageHandlers(LandingPageHandler[]) - Method in class atg.svc.clicktoconnect.LandingPageManager
 
setLandingPageManager(LandingPageManager) - Method in class atg.svc.clicktoconnect.C2CServiceEnvironmentMonitor
 
setLanguage(String) - Method in interface atg.svc.repository.beans.SpellingDictionary
Setter for property language .
setLastNameProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mLastNameProperty
setLevels(int) - Method in class atg.svc.ui.treetable.NavigateState
 
setLinkCustomerId(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setLinkCustomerName(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setLinkID(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setLocaleToolsPath(String) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setLoggingUncheckedException(boolean) - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Sets the value of the loggingUncheckedException property.
setLoginDecoder(PropertyValueDecoder) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Sets property loginDecoder
setLoginProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mLoginProperty
setMainScript(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
 
setManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setMaxSearchResults(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mMaxSearchResults
setMaxSearchResultsPerPage(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mMaxSearchResultsPerPage
setMessageTools(MessageTools) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setMessageTools(MessageTools) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setMode(String) - Method in class atg.svc.ui.treetable.SelectState
 
setModuleDependencyManager(ModuleDependencyManager) - Method in class atg.svc.repository.service.UIService
 
setName(String) - Method in class atg.svc.ui.treetable.NavigateInfo
 
setNameExpression(String) - Method in class atg.svc.ui.treetable.ExpressionLanguageDefinition
 
setNavigateState(NavigateState) - Method in class atg.svc.ui.treetable.StateContainer
 
setNewAccountTemplateEmailInfo(TemplateEmailInfoImpl) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets the property NewAccountTemplateEmailInfo
setNewObject(Object) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
setNewObjectId(String) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
setNextStepsMenuId(String) - Method in class atg.svc.clicktoconnect.LandingPage
 
setNoFilteringValue(Object) - Method in class atg.svc.ui.treetable.FilterBase
 
setNonDiscardableActivityTypes(String[]) - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
The types of activities whose presence on a ticket will result in the ticket not being discarded
setObject(Object) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setObject(Object) - Method in class atg.svc.ui.treetable.Parameters
 
setObjectName(String) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
setOldObject(Object) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
setOldObjectId(String) - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
setOperation(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setOperation(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setOperation(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setOperation(String) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setOperation(String) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setOperation(String) - Method in interface atg.svc.ui.formhandlers.TreeTableEventFormHandler
 
setOperation(String) - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
setOperation(String) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setOperation(String) - Method in class atg.svc.ui.treetable.FilterDefinition
 
setOperation(String) - Method in class atg.svc.ui.treetable.View
 
setOptionHomesFactory(OptionHomesFactory) - Method in class atg.svc.repository.service.FrameworkBaseService
Sets the homes factory for the option and user option repositories.
setOptionName(String) - Method in class atg.svc.taglib.options.GetOptionTagSupport
Sets the name of the option to get the value for.
setOptions(Map<String, UserOption>) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
Lazy loaded map of option name and option.
setOptionService(OptionService) - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
setOptionService(OptionService) - Method in class atg.svc.repository.service.RecentTicketsService
 
setOptionService(OptionService) - Method in class atg.svc.repository.service.UIService
 
setOptionUtils(OptionUtils) - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
setOrderDisplayListLength(int) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setOuterStylesheet(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setPageBaseOffset(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setPageIndexElementName(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setPageOffset(int) - Method in class atg.svc.ui.treetable.PageState
 
setPageSize(int) - Method in class atg.svc.ui.treetable.PageState
 
setPageState(PageState) - Method in class atg.svc.ui.treetable.StateContainer
 
setPanelIds(String[]) - Method in class atg.svc.clicktoconnect.LandingPage
 
setPanelStackIds(String[]) - Method in class atg.svc.clicktoconnect.LandingPage
Returns the panel stacks that are displayed on the landing page.
setParameterMap(Map) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
setParameters(String) - Method in class atg.svc.ui.formhandlers.FrameworkBaseFormHandler
 
setParameters(String) - Method in interface atg.svc.ui.formhandlers.TreeTableEventFormHandler
 
setParameters(String) - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
setParameters(Parameters) - Method in class atg.svc.ui.treetable.View
 
setPassword(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Sets property Password
setPath(List) - Method in class atg.svc.ui.treetable.NavigateInfo
 
setPersistNewAccountEmails(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets property PersistNewAccountEmails, indicating if new account notification emails are persisted before they are sent.
setPersistResetPasswordEmails(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets property PersistResetPasswordEmails, indicating if Reset Password notification emails are persisted before they are sent.
setPhoneNumberProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mPhoneNumberProperty
setPollInterval(int) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setPollInterval(int) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setPostalCodeProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mPostalCodeProperty
setPreferCookieBinding(boolean) - Method in class atg.svc.repository.service.StateHolderService
 
setPreferRepositoryBacking(boolean) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Repository Backing is no longer supported.
setPreferSessionBacking(boolean) - Method in class atg.svc.repository.service.StateHolderService
Deprecated. After ATG 9.1. Repository Backing is no longer supported.
setPreferWindowBinding(boolean) - Method in class atg.svc.repository.service.StateHolderService
 
setProcessActiveTicketDisposition(boolean) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets the property Profile.
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setProfile(Profile) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setProfileComponentName(String) - Method in class atg.svc.repository.service.SecurityUIService
 
setProfileComponentName(String) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
Name of the /atg/userprofiling/Profile compoent
setProfileComponentPath(String) - Method in class atg.svc.clicktoconnect.C2CTools
 
setProfileService(FrameworkProfileService) - Method in class atg.svc.agent.ticketing.TicketingTools
 
setProfileService(FrameworkProfileService) - Method in class atg.svc.repository.service.RecentTicketsService
 
setProfileService(FrameworkProfileService) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
setProfileServices(ProfileServices) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
Set ProfileServices
setProfileTools(ProfileTools) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the ProfileTools component
setProfileTools(ProfileTools) - Method in class atg.svc.clicktoconnect.AuthenticationServlet
set ProfileTools
setProfileTools(ProfileTools) - Method in class atg.svc.repository.service.FrameworkProfileService
 
setProfileTools(ProfileTools) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setProfileTools(ProfileTools) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setProfileTools(ProfileTools) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setProfileTools(ProfileTools) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setProfileTools(ProfileTools) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setProfileTools(ProfileTools) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setProgressNodeId(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setPropertyUpdates(Collection) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setPublicNote(boolean) - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
setRealmProperty(String) - Method in class atg.svc.agent.ui.formhandlers.CustomerSearchTreeQueryFormHandler
Sets the mRealmProperty
setReasonCode(String) - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
setRecentTicketId(String) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Id of the atg.svc.repositoy.beans.RecentTickets item
setRecentTicketsService(RecentTicketsService) - Method in class atg.svc.repository.service.FrameworkProfileService
 
setRecentTicketsService(RecentTicketsService) - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
setReferrer(String) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setReferrer(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setRepositoryService(RepositoryService) - Method in class atg.svc.repository.service.BaseService
Sets the repository services.
setResetPasswordTemplateEmailInfo(TemplateEmailInfoImpl) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets the property ResetPasswordTemplateEmailInfo
setResourceBundle(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setResourceBundleName(String) - Method in class atg.svc.ui.formhandlers.CategoryActivityFilter
The resource bundle that contains the resource key of the display name for this filter
setResourceBundleName(String) - Method in class atg.svc.ui.formhandlers.DefaultActivityFilter
The resource bundle that contains the resource key of the display name for this filter
setResourceKey(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setRestoreOptions(String) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
List of option names to restore.
setResultsPerPage(int) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setResultsPerPage(int) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setResultsPerPage(int) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setRollbackTransactionOnFormError(boolean) - Method in class atg.svc.ui.formhandlers.ServiceFormHandler
Set the isRollbackTransactionOnFormError property.
setRowsPerPage(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the number of rows of search results to display
setScriptsLocation(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setSearchCluster(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setSearchFormId(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setSearchResults(List) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setSearchResults(List) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setSecretKeyForHashCompare(String) - Method in class atg.svc.clicktoconnect.C2CTools
 
setSecurityDomain(GenericSecurityDomain) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setSecurityDomain(GenericSecurityDomain) - Method in class atg.svc.repository.service.UIService
 
setSecurityService(GenericService) - Method in class atg.svc.repository.service.UIService
 
setSelectedContextRoot(String) - Method in class atg.svc.agent.customer.CustomerPanelConfig
Sets the property selectedContextRoot
setSelectLink(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setSelectState(SelectState) - Method in class atg.svc.ui.treetable.StateContainer
 
setSendNewAccountEmailInSeparateThread(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets boolean indicating whether the new account email is sent in a separate thread.
setSendNewAccountEmails(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets property SendNewAccountEmails, indicating if new account notification emails are sent.
setSendResetPasswordEmailInSeparateThread(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets boolean indicating whether Reset Password email is sent in a separate thread.
setSendResetPasswordEmails(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets property SendNewAccountEmails, indicating if ResetPassword emails are sent.
setServiceCustomerProfile(Profile) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setServiceFrameworkBeanHomesName(String) - Method in class atg.svc.repository.service.FrameworkBaseService
Sets the name of the bean homes for the ServiceFrameworkRepository.
setServiceFrameworkConfigRepositoryHomesName(String) - Method in class atg.svc.repository.service.FrameworkBaseService
Sets the name of the repository homes for the ServiceFrameworkRepository where the ConfigurationObject items are stored.
setServiceFrameworkRepositoryHomesName(String) - Method in class atg.svc.repository.service.FrameworkBaseService
Sets the name of the repository homes for the ServiceFrameworkRepository.
setServiceFrameworkXMLHomes(ServiceFrameworkXMLHomes) - Method in class atg.svc.repository.service.FrameworkBaseService
Sets the serviceFrameworkXMLHomes
setSessionAttribute(String, Object) - Method in class atg.svc.repository.service.StateHolderService
set a cookie attribute
setSessionAttribute(HttpSession, String, Object) - Method in class atg.svc.repository.service.StateHolderService
set a cookie attribute
setSessionAttributeMap(String, Map<String, Object>) - Method in class atg.svc.repository.service.StateHolderService
Sets state holder session-backed attributes
setSessionID(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setSiteContextManager(SiteContextManager) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the siteContextManager
setSortCriteria(Map) - Method in class atg.svc.ui.treetable.SortState
 
setSortDirection(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setSortDirection(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setSortDirection(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setSortDirection(String) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setSortDirection(String) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setSortDirection(String) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setSortDirection(String) - Method in interface atg.svc.ui.treetable.Sortable
 
setSortDirection(String) - Method in class atg.svc.ui.treetable.SortBase
 
setSortField(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setSortField(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setSortField(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setSortField(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setSortField(String) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setSortField(String) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setSortField(String) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setSortField(String) - Method in interface atg.svc.ui.treetable.Sortable
 
setSortState(SortState) - Method in class atg.svc.ui.treetable.StateContainer
 
setSourceException(Throwable) - Method in exception atg.svc.exception.SvcException
Sets property SourceException
setStartTime(Date) - Method in class atg.svc.agent.environment.CallState
Sets start time of the call
setState(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setState(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setState(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setState(String) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setState(String) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setState(String) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setState(String) - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
setState(String) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setState(StateContainer) - Method in class atg.svc.ui.treetable.View
 
setStateDataMap(Map) - Method in class atg.svc.agent.environment.CallState
 
setStateDataUrl(String) - Method in class atg.svc.agent.customer.CustomerPanelConfig
Sets the property stateDataUrl
setStateHolderService(StateHolderService) - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
setStateKey(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setStateKey(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setStateSavingMethod(String) - Method in class atg.svc.ui.treetable.StateContainer
 
setStatus(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setString(String) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setString(String) - Method in class atg.svc.ui.treetable.Parameters
 
setStyleRoot(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setStyles(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setSubSections(String[]) - Method in class atg.svc.agent.customer.CustomerPanelConfig
Sets property subSections
setSubStatus(String) - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
setSuccessURL(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Sets property SuccessURL
setSuccessUrl(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setSuggestedLoginEnabled(boolean) - Method in class atg.svc.ui.CommonUIConfiguration
 
setSuggestedLoginParam(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setSuperAdmin(boolean) - Method in class atg.svc.repository.service.AccessRightCache
Caches whether the user current user is a super admin.
setSupportedOfferMgmtMediaMimeTypes(String[]) - Method in class atg.svc.ui.CommonUIConfiguration
Sets the supportedOfferMgmtMediaMimeTypes.
setTabbedPanel(boolean) - Method in class atg.svc.clicktoconnect.LandingPage
 
setTabId(String) - Method in class atg.svc.clicktoconnect.LandingPage
 
setTablePage(PageFragment) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the tablePage
setTablePath(String) - Method in class atg.svc.agent.ui.tables.TableConfiguration
Sets the tablePath
setTagAttributeNameToPropertyNameMap(Map<String, String>) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Sets the tag attribute to property name map.
setTagNameToPropertyNameMap(Map<String, String>) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Sets the Tag name to property name map
setTelephoneNumber(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setTemplateEmailSender(TemplateEmailSender) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets the property TemplateEmailSender
setTerminatedBy(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setTestRevert(boolean) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setTheme(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setTicketDispositionChangeHandler(String) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setTicketDispositionOptions(TicketDispositionOptions) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setTicketDispositionOptions(TicketDispositionOptions) - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
setTicketHolder(String) - Method in class atg.svc.ui.formhandlers.ActivityDetailFormHandler
id of the TicketHolder.
setTicketHolder(TicketHolder) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setTicketHolder(TicketHolder) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setTicketHolder(TicketHolder) - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
setTicketHolder(TicketHolder) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setTicketId(String) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
Id of the ticket repository item in the TicketingRepository
setTicketId(String) - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
setTicketingManager(TicketingManager) - Method in class atg.svc.agent.environment.EnvironmentTools
sets the configured TicketManager
setTicketingManager(TicketingManager) - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
The TicketingManager component
setTicketingManager(TicketingManager) - Method in class atg.svc.agent.ticketing.TicketingTools
 
setTicketingManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setTicketingManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
setTicketingManager(TicketingManager) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setTicketingRepository(Repository) - Method in class atg.svc.repository.service.RecentTicketsService
 
setTicketingTools(TicketingTools) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
 
setTicketingTools(TicketingTools) - Method in class atg.svc.agent.environment.EnvironmentTools
 
setTicketNote(String) - Method in class atg.svc.agent.environment.TicketDispositionOptions
 
setTimeInitiated(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setTipsStylesheet(String) - Method in class atg.svc.ui.CommonUIConfiguration
 
setToken(String) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setTotalItemCount(int) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setTotalItemCount(int) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setTotalSize(int) - Method in class atg.svc.ui.treetable.PageState
 
setTotalSize(int) - Method in class atg.svc.ui.treetable.StateContainer
 
setTransactionManager(TransactionManager) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Sets the Transaction Manager
setTransactionManager(TransactionManager) - Method in class atg.svc.clicktoconnect.C2CEnvironmentInitialization
Sets the Transaction Manager
setTransactionManager(TransactionManager) - Method in class atg.svc.transaction.TransactionService
Sets the TransactionManager that will be used to run the transaction.
setTransactionService(TransactionService) - Method in class atg.svc.repository.service.RepositoryService
 
setTreeTableId(String) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setTreeTableId(String) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setTreeTableId(String) - Method in class atg.svc.ui.formhandlers.SearchAgentTicketsFormHandler
 
setTreeTableId(String) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setTreeTableId(String) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setTreeTableId(String) - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
setTreeTableId(String) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setTreeTableId(String) - Method in class atg.svc.ui.treetable.View
 
setTreeTableIds(String[]) - Method in class atg.svc.clicktoconnect.LandingPage
 
setType(String) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
setUiService(UIService) - Method in class atg.svc.repository.service.FrameworkServiceFactory
 
setUpdateCustomerProfileReason(String) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setupInputParameters(Map, DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.agent.environment.EnvironmentChangeFormHandler
Called by initChangeState to amend input parameters.
setupInputParameters(Map, DynamoHttpServletRequest, DynamoHttpServletResponse) - Method in class atg.svc.clicktoconnect.C2CStartNewCall
Extends the superclass to create the C2CRequestData object, using the user telephone number supplied as an input parameter, and adds it as an input parameter in the change state.
setURIMatches(String[]) - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
 
setUserId(String) - Method in class atg.svc.ui.formhandlers.RecentTicketsFormHandler
 
setUserLoginManager(UserLoginManager) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the userDirectory property
setUserMessagesResourceBundle(String) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setUsername(String) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setUsername(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Sets property Username
setUserOptionService(UserOptionService) - Method in class atg.svc.ui.formhandlers.UserOptionsFormHandler
 
setUserTelephoneNumber(String) - Method in class atg.svc.clicktoconnect.C2CRequestData
 
setUserTelephoneNumber(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setUseVersionedRepository(boolean) - Method in class atg.svc.taglib.options.GetOptionTagSupport
Sets an optional flag.
setUsingWebService(boolean) - Method in class atg.svc.clicktoconnect.C2CTools
If true, CSC will call the estara web service for information about the Call in progress.
setValue(String, Option) - Method in class atg.svc.repository.beans.methods.OptionMethods
Sets the override for the default value.
setVar1(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar10(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar2(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar3(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar4(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar5(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar6(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar7(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar8(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setVar9(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceResponse
 
setView(View) - Method in class atg.svc.ui.formhandlers.CustomerSearchFormHandler
 
setView(View) - Method in class atg.svc.ui.formhandlers.SearchAgentAllTicketsFormHandler
 
setView(View) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setView(View) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setView(View) - Method in interface atg.svc.ui.formhandlers.TreeTableFormHandler
 
setView(View) - Method in interface atg.svc.ui.formhandlers.TreeTableParameterFormHandler
 
setViewCustomerProfile(RepositoryItem) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the view profile datasource to the given profile repository item.
setViewItems(List) - Method in class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
setViewItems(List) - Method in class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
setViewItems(List<TicketSearchFormHandler.ResultWrapper>) - Method in class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
setViewLink(String) - Method in class atg.svc.agent.ui.tables.GridConfiguration
 
setViewMode(boolean) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
Sets the property viewMode.
setViewTicket(RepositoryItem) - Method in class atg.svc.agent.environment.EnvironmentTools
Sets the view ticket to the given ticket
setViewTicketHolder(TicketHolder) - Method in class atg.svc.ui.formhandlers.CustomerProfileFormHandler
 
setViewTicketHolder(TicketHolder) - Method in class atg.svc.ui.formhandlers.TicketingFormHandler
 
setVirtualContextRootService(VirtualContextRootService) - Method in class atg.svc.clicktoconnect.URIMatchLandingPageHandler
Sets the virtualContextRootService
setVisible(boolean) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
Sets the visible and isVisible property values.
setWarnIfNoWindowId(boolean) - Method in class atg.svc.repository.service.StateHolderService
 
setWarnIfObjectNotSerializable(boolean) - Method in class atg.svc.repository.service.StateHolderService
 
setWebServiceURL(String) - Method in class atg.svc.clicktoconnect.C2CWebServiceManager
Sets property WebServiceURL
setWidth(String) - Method in class atg.svc.agent.ui.tables.ColumnConfiguration
 
setWindowAttribute(String, Object) - Method in class atg.svc.repository.service.StateHolderService
set a window attribute
setWindowAttribute(HttpSession, String, Object) - Method in class atg.svc.repository.service.StateHolderService
set a window attribute
setWords(Set) - Method in interface atg.svc.repository.beans.SpellingDictionary
Setter for property words .
sExceptionResourceBundle - Static variable in class atg.svc.clicktoconnect.C2CTools
Resource bundle for log errors and exceptions
shouldDiscard(RepositoryItem) - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
Returns false if the ticket contains any of the non-discardable activities.
shouldDiscardImmediately(RepositoryItem) - Method in class atg.svc.agent.ticketing.ServiceTicketDispositionMonitor
By default returns the result of shouldDiscard
SiteConfiguration - Class in atg.svc
Configuration for the application.
SiteConfiguration() - Constructor for class atg.svc.SiteConfiguration
 
size() - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
size() - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
SKIN_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
sLogger - Static variable in class atg.svc.clicktoconnect.C2CWebServiceParser
 
SOLUTION_REPOSITORY_PATH - Static variable in class atg.svc.repository.service.Constants
 
sort(StateContainer) - Method in class atg.svc.ui.treetable.ImplementationWrapper
 
SORT - Static variable in interface atg.svc.ui.treetable.Operation
 
sort(StateContainer) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
Sortable - Interface in atg.svc.ui.treetable
The Sortable interface allows implementations to support tree table sorting.
SortBase - Class in atg.svc.ui.treetable
The SortBase class provides a base implementation for sort criteria.
SortBase() - Constructor for class atg.svc.ui.treetable.SortBase
Creates and initializes an empty tree table sort base object
SortDefinition - Class in atg.svc.ui.treetable
The SortDefinition class defines a set of sort criteria.
SortDefinition() - Constructor for class atg.svc.ui.treetable.SortDefinition
Creates and initializes an empty tree table sort definition object
SortExpression - Class in atg.svc.ui.treetable
The SortExpression class defines a set of sort criteria by expression.
SortExpression() - Constructor for class atg.svc.ui.treetable.SortExpression
Creates and initializes an empty tree table sort expression object
SortState - Class in atg.svc.ui.treetable
The SortState class manages the state of tree table sorting.
SortState() - Constructor for class atg.svc.ui.treetable.SortState
Creates and initializes an empty tree table sort state object
SpellingDictionary - Interface in atg.svc.repository.beans
Class SpellingDictionary
SpellingDictionaryBeanInfo - Class in atg.svc.repository.beans
 
SpellingDictionaryBeanInfo() - Constructor for class atg.svc.repository.beans.SpellingDictionaryBeanInfo
 
SpellingDictionaryHome - Interface in atg.svc.repository.beans
Finder Summaries
SpellingDictionaryService - Class in atg.svc.repository.service
Business methods to implement the spelling dictionary service
SpellingDictionaryService() - Constructor for class atg.svc.repository.service.SpellingDictionaryService
 
startCall(EnvironmentChangeState) - Method in class atg.svc.agent.environment.EnvironmentTools
Initializes the current call state object and sends the new call event
startNewC2CCall(C2CRequestData) - Method in class atg.svc.clicktoconnect.C2CTools
Initializes the environment for a new c2c request.
STATE_SAVING_METHOD_CLIENT - Static variable in class atg.svc.ui.treetable.StateContainer
 
STATE_SAVING_METHOD_SERVER - Static variable in class atg.svc.ui.treetable.StateContainer
 
STATE_SUFFIX - Static variable in class atg.svc.ui.treetable.StateContainer
 
StateContainer - Class in atg.svc.ui.treetable
The StateContainer class manages the state of the tree table on the server.
StateContainer() - Constructor for class atg.svc.ui.treetable.StateContainer
Creates and initializes an empty tree table state container object
StateHolderService - Class in atg.svc.repository.service
Service for managing UI window attribute state in the repository.
StateHolderService() - Constructor for class atg.svc.repository.service.StateHolderService
 
sTicketingResourceBundle - Variable in class atg.svc.agent.ticketing.TicketingTools
 
SUPER_ADMIN_ROLE_ID - Static variable in class atg.svc.repository.service.UIService
 
SvcException - Exception in atg.svc.exception
Base error class for all ATG Service exceptions.
SvcException() - Constructor for exception atg.svc.exception.SvcException
Constructs a new SvcException.
SvcException(String) - Constructor for exception atg.svc.exception.SvcException
Constructs a new SvcException with the given explanation.
SvcException(Throwable) - Constructor for exception atg.svc.exception.SvcException
Constructs a new SvcException.
SvcException(String, Throwable) - Constructor for exception atg.svc.exception.SvcException
Constructs a new SvcException with the given explanation.

T

TAB_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
TableConfiguration - Class in atg.svc.agent.ui.tables
The TableConfiguration class manages configuration for an instance of a UI table.
TableConfiguration() - Constructor for class atg.svc.agent.ui.tables.TableConfiguration
 
TableConfiguration(String) - Constructor for class atg.svc.agent.ui.tables.TableConfiguration
 
TableConfiguration(String, boolean) - Constructor for class atg.svc.agent.ui.tables.TableConfiguration
 
tabLogDebug(TabDefinition, String) - Method in class atg.svc.repository.service.UIService
 
TASKS_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
TEMPLATE_ITEM_TYPE - Static variable in class atg.svc.repository.service.UIService
 
TicketActivityListFormHandler - Class in atg.svc.ui.formhandlers
 
TicketActivityListFormHandler() - Constructor for class atg.svc.ui.formhandlers.TicketActivityListFormHandler
 
TicketActivityListFormHandler.ResultWrapper - Class in atg.svc.ui.formhandlers
 
TicketActivityListFormHandler.ResultWrapper(RepositoryItem, Map) - Constructor for class atg.svc.ui.formhandlers.TicketActivityListFormHandler.ResultWrapper
 
TicketDispositionOptions - Class in atg.svc.agent.environment
This class encapsualtes the options for ticket disposition handling.
TicketDispositionOptions() - Constructor for class atg.svc.agent.environment.TicketDispositionOptions
 
TicketDispositionOptions(String) - Constructor for class atg.svc.agent.environment.TicketDispositionOptions
 
TicketHistoryTableFormHandler - Class in atg.svc.ui.formhandlers
Form handler for displaying a ticket's history
TicketHistoryTableFormHandler() - Constructor for class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler
 
TicketHistoryTableFormHandler.ResultWrapper - Class in atg.svc.ui.formhandlers
 
TicketHistoryTableFormHandler.ResultWrapper(RepositoryItem, Map) - Constructor for class atg.svc.ui.formhandlers.TicketHistoryTableFormHandler.ResultWrapper
 
TicketingFormHandler - Class in atg.svc.ui.formhandlers
The FormHandler for the Ticketing pages.
TicketingFormHandler() - Constructor for class atg.svc.ui.formhandlers.TicketingFormHandler
 
TICKETINGRESOURCES - Static variable in class atg.svc.agent.ticketing.TicketingTools
Resources file
TicketingTools - Class in atg.svc.agent.ticketing
This component contains a base set of API for dealing with tickets in the Service application.
TicketingTools() - Constructor for class atg.svc.agent.ticketing.TicketingTools
 
TICKETS_TAB_ID - Static variable in class atg.svc.repository.service.UIService
 
TicketSearchFormHandler - Class in atg.svc.ui.formhandlers
Performs search for tickets.
TicketSearchFormHandler() - Constructor for class atg.svc.ui.formhandlers.TicketSearchFormHandler
 
TicketSearchFormHandler.ResultWrapper - Class in atg.svc.ui.formhandlers
 
TicketSearchFormHandler.ResultWrapper(RepositoryItem, Map) - Constructor for class atg.svc.ui.formhandlers.TicketSearchFormHandler.ResultWrapper
 
toggleNode(Object, int, StateContainer, Collection, boolean, int) - Method in class atg.svc.ui.treetable.ReferenceImplementation
 
TOKEN_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the parameter which contains the C2C Session identifier token
toString() - Method in class atg.svc.agent.environment.EnvironmentChangeDetail
 
toString() - Method in class atg.svc.agent.environment.EnvironmentChangeState
 
toString() - Method in class atg.svc.clicktoconnect.LandingPage
 
toString() - Method in exception atg.svc.exception.SvcException
Display information about this exception and that of the source exception if there is one.
toString(boolean) - Method in exception atg.svc.exception.SvcException
Display information about this exception and optionally that of the source exception if there is one.
TransactionException - Exception in atg.svc.transaction.exception
Exception that is thrown when a transaction operation fails.
TransactionException(Throwable) - Constructor for exception atg.svc.transaction.exception.TransactionException
 
TransactionException(String, Throwable) - Constructor for exception atg.svc.transaction.exception.TransactionException
 
TransactionRunner - Interface in atg.svc.transaction
 
TransactionService - Class in atg.svc.transaction
Service for running transactions.
TransactionService() - Constructor for class atg.svc.transaction.TransactionService
 
TreeTableEventFormHandler - Interface in atg.svc.ui.formhandlers
The TreeTableEventFormHandler interface defines the contract for tree table custom event form handlers.
TreeTableFormHandler - Interface in atg.svc.ui.formhandlers
The TreeTableFormHandler interface defines the contract for tree table form handlers.
TreeTableParameterFormHandler - Interface in atg.svc.ui.formhandlers
The TreeTableParameterFormHandler interface defines the contract for tree table form handlers that accept individual parameters.

U

UIService - Class in atg.svc.repository.service
Business methods for editing/reading/saving UI state.
UIService() - Constructor for class atg.svc.repository.service.UIService
 
UNSET - Static variable in class atg.svc.ui.util.AltColor
 
updateRecentTickets(String, RecentTicketsType) - Method in class atg.svc.agent.ticketing.TicketingTools
Updates the the recent ticket service with the given ticket
URIMatchLandingPageHandler - Class in atg.svc.clicktoconnect
Generates a LandingPage when the C2C Referrer URL starts with any of the values configured by the uriMatches property.
URIMatchLandingPageHandler() - Constructor for class atg.svc.clicktoconnect.URIMatchLandingPageHandler
 
USER_OPTION_HOME_TAB - Static variable in class atg.svc.repository.service.UIService
 
USER_RESOURCE_NAME - Static variable in class atg.svc.clicktoconnect.C2CTools
Resource name for user localized messages
USER_TELEPHONE_NUMBER_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the request parameter name the contains the user telephone number value
USERNAME_PARAMETER_NAME - Static variable in interface atg.svc.clicktoconnect.C2CConstants
the name of the request parameter name the contains the login value
UserOptionsFormHandler - Class in atg.svc.ui.formhandlers
Retrieves a map of user options and allows them to be modified
Properties options Map Map of all user options
Actions save Saves user options
UserOptionsFormHandler() - Constructor for class atg.svc.ui.formhandlers.UserOptionsFormHandler
 

V

validateFTCallId(C2CRequestData) - Method in class atg.svc.clicktoconnect.C2CTools
validateFTCallId Checks that we have a valid eStara ftCallId by comparing the one provided as a request parameter to the one returned from the eStara web service.
VALUE - Static variable in class atg.svc.ui.util.AltColor
 
VERSIONED_SERVICE_FACTORY_PATH - Static variable in class atg.svc.repository.service.Constants
 
View - Class in atg.svc.ui.treetable
 
VIEW_CUSTOMER_PROFILE_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.EnvironmentTools
The view customer profile component path
VIEW_TICKET_HOLDER_COMPONENT_PATH - Static variable in class atg.svc.agent.environment.EnvironmentTools
view ticket holder component path

W

WINDOW_ID_ATTRIBUTE_NAME - Static variable in class atg.svc.repository.service.StateHolderService
Window identifier attribute name
WINDOW_ID_PARAMETER_NAME - Static variable in class atg.svc.repository.service.StateHolderService
Window identifier parameter name
WORKSPACE_LOGIN_RIGHT - Static variable in class atg.svc.repository.service.SecurityUIService
 
workTicket(RepositoryItem, String, RepositoryItem) - Method in class atg.svc.agent.ticketing.TicketingTools
Reopens and either claims or unsuspends a ticket for an agent to "work" on it.
wrapRepositoryItem(RepositoryItem) - Method in interface atg.svc.repository.beans.SpellingDictionaryHome
 
wrapRepositoryItems(Collection) - Method in interface atg.svc.repository.beans.SpellingDictionaryHome
 
writeInstance() - Method in interface atg.svc.repository.beans.SpellingDictionary
This must be called after modifying an instance with a persistent implementation to guarantee that all changes are made persistent and visible to queries.
writeRepositoryCollection(Collection) - Method in class atg.svc.repository.service.RepositoryService
Writes a collection of repository items to the repository.
writeXMLToBean(Node, C2CWebServiceResponse) - Method in class atg.svc.clicktoconnect.C2CWebServiceParser
Writes node and all child nodes into the C2CWebServiceResponse bean

_

_isMutable() - Method in interface atg.svc.repository.beans.SpellingDictionary
Returns true if the item is mutable.

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