Understanding Business Projects
This chapter provides an overview of business projects for communications and discusses:
New Order business project.
Change Service business project.
Suspend Service business project.
Disconnect Service business project.
Resume Service business project.
Fraud business project.
Note. Beginning with release 9.0, BPEL processes are provided for the above functionality. The new functionality is added to the BPEL process and not available in the existing Business Projects. Also, the 'Change Feature' and 'Change Attribute' actions are merged into a 'Change' action, which uses a BPEL process.
Understanding Business Projects
Business projects are structured, workflow-enabled task lists. You use business projects to coordinate and track the work involved in performing tasks. Business projects:
Codify the best practices of your organization into a reusable template.
Enforce the proper sequence of tasks.
Automate the delivery of status-based notifications.
Communications business processes are supported by business project workflow templates:
New order.
Change service.
Suspend service.
Disconnect service.
Resume service.
Fraud.
See Also
New Order Business Project
The delivered template for the new order business project is TELCO_NEW_ORDER.
This diagram shows the new order business project flow, during which the customer's credit is verified, billing information is set up, services are ordered, and the proper work orders and business processes are set up to provide the requested services and update the database.
New order business project (1 of 2)
New order business project (2 of 2)
See Also
Setting Up PeopleSoft Order Capture
Change Service Business Project
The delivered template for the change service business project is TELCO_CHGSVC.
The diagram shows the change service business project, during which customers can change service features for their accounts:
Change service business project
See Also
Working with PeopleSoft Service Management
Suspend Service Business Project
The delivered template for the suspend service business project is TELCO_SUSPEND.
The diagram shows the suspend service business project:
Suspend service business project
Disconnect Service Business ProjectThe delivered template for the disconnect service business project is TELCO_DISCONN.
The diagram shows the disconnect service business project:
Disconnect service business project
Resume Service Business Project
The delivered template for the resume service business project is TELCO_RESUME.
The diagram shows the resume service business project:
Resume service business project
See Also
Working with PeopleSoft Service Management
Fraud Business Project
The delivered template for the fraud business project is TELCO_FRAUD.
The diagram shows the fraud business project, including the phases of the fraud investigation and the tasks associated with each phase:
Fraud business project
Note. The fraud business project used by communications is instantiated when a case with the type of Fraud is submitted. This functionality relies on call center events for business projects, which are delivered as disabled. To enable the fraud business project, the call center events must be enabled at setup.
See Also