When the Screen Reader Support preference is enabled, see Enabling Screen Reader Support for EPM Workspace, the help window is visually rearranged so that the help topic is first in document order, displaying above the help toolbar. This is to ensure that a screen reader program reads the help topic first when online help is invoked. Table 11 lists the keyboard shortcuts for online help.
The following is additional information you may need when using online help:
To help screen reader users, when a page loads in the Help Topic frame, scripting shifts focus to the loaded document. For example, when help is opened, since the user most likely wants the context-sensitive help topic read, focus is set on the Help Topic frame document.
When using a screen reader and Internet Explorer, if Forms Mode is on when focus is in a form, and you tab out of or manually move the cursor from the form controls, screen reader reading commands such as Say All may not work as expected. If you want to manually move focus from a form, toggle Forms Mode off before doing so.
Note: | You can avoid this issue by using the keyboard shortcuts for moving to the various frames; when EPM Workspace is in screen reader mode, those keyboard shortcuts script a blur event when focus is in a form, which disables Forms Mode before moving focus. For example, to move focus from the Search frame to the Help topic frame, press the online help keyboard shortcut Ctrl+Shift+4 instead of pressing Shift+Tab. Table 11 has additional online help keyboard shortcuts. |
HTML elements such as form controls typically function as would be expected for your browser (and screen reader, if applicable). Following are a few exceptions:
Contents page. In the tree used that displays the selected help system’s table of contents, there are 2 types of links:
Links containing the titles of target topics. If you activate these links, the target topic opens in the Help topic frame, and focus moves to that topic.
Links that open subtopics of a topic. When focus is placed upon these links, a screen reader program says one of the following:
Collapse Node if the subtopic links are expanded; activating the link removes the subtopic links from the tab order.
Expand Node if the sub-topic links are collapsed; activating the link places the subtopic links in the tab order.
After activating this type of link, the next link in the tab order is the topic, followed by any subtopics.
These links are located before their corresponding topic links themselves in the tab order. You can determine whether a topic has subtopics by pressing the online help keyboard shortcut Shift+Tab; if the screen reader says Expand Node or Collapse Node, the topic has subtopics.
Index and Contents pages: When a selection is made from the Select product dropdown list, the values currently on the Select help system dropdown list change to reflect the help system types available for the product. This is because after changing the product, you must select the desired help system type.
Search page:
In Screen Reader mode, if you press the Enter key when focus is on one of the form controls, help removes focus from the focused element before submitting the form. This is to work around a screen reader issue which seems to relate to how screen readers use the Enter key to toggle Forms Mode.
Note: | Some screen reader programs may impact this behavior on at least some of the controls. For example, when using a screen reader, if focus was on one of the search page’s checkboxes, the Enter key would toggle the checkbox, not submit the form. This only occurred with a screen reader running; if a screen reader controls a keystroke, help does not attempt to override that. |
If the All checkbox is selected in the Search help for the following products group of checkboxes, any selected checkboxes for products are cleared.
If the All checkbox is selected in the Search help for the following products group of checkboxes, and then a checkbox for a product is selected, the All checkbox is cleared.
If the All checkbox is selected in the Search the following types of help systems group of checkboxes, any selected checkboxes for help types are cleared.
If the All checkbox is selected in the Search the following types of help systems group of checkboxes, and then a checkbox for a help type is selected, the All checkbox is cleared.
Table 11. Online Help — Keyboard Shortcuts
| Shortcut | Description |
|---|---|
| Ctrl+Shift+1 | Open and move focus to the table of contents page, in the Navigation frame. The displayed table of contents entries are for the help system that contains the currently displayed help topic. The table of contents consists of frames containing the following:
|
| Ctrl+Shift+2 | Open and move focus to the index, in the Navigation frame. The displayed index entries are for the help system that contains the currently displayed help topic. The index consists of frames containing the following:
|
| Ctr+Shift+3 | Open and move focus to the Search frame, in the Navigation frame. |
| Ctrl+Shift+4 | Move focus to the content frame, which is the frame that contains help topics and search results. Note: If you are finding that a page is not reading as expected, try toggling off Forms Mode. |
| Ctrl+Shift+5 | Move focus to the toolbar frame, which contains links to various help features. Note: The toolbar includes a link to the help topic describing accessibility information for EPM Workspace. |