This appendix answers some frequently asked questions about Crystal Ball 11.1.x installation, licensing, and start-up. Start your trouble-shooting efforts here.
When I try to install Crystal Ball, my antivirus software warns that a malicious script is detected. Why?
Crystal Ball uses the Microsoft installer, msiexec.exe, during the installation process. Certain antivirus applications identify the Microsoft installer as a malicious script. If the warning is displayed, you can choose to "allow this time only."
Can I install Crystal Ball with a script?
Yes. You can use the Microsoft installer, msiexec.exe. For instructions, see Performing an Administrative Installation.
How has licensing changed since Crystal Ball 7.3.x?
Crystal Ball 7.x versions earlier than version 7.3.2 used an encrypted license file on each user’s machine to determine which features were licensed. Information about each computer was sent back and forth over the Internet before licensing was complete. In Crystal Ball 11.x, an Internet connection is not required and the licensing scheme is different. A license file is no longer stored on your computer.
Who needs a Crystal Ball license?
Everyone needs a license to run Crystal Ball products, except for a trial version. If you are upgrading from a previous version of Crystal Ball, your old license will not work. You will need to activate a new license for Crystal Ball 11.x.
Do I need local administrator privileges to license my Crystal Ball product?
Yes, you still need local administrator privileges to activate a per-machine license. However, you do not need to be an administrator to activate per-user licenses, the most common type.
What is a license serial number?
A license serial number is a unique identifier that indicates the features to include in your Crystal Ball license. If you need to upgrade from a basic Crystal Ball product to one with more features, you need to enter a different serial number so the new features will be available to you. For specific information about how to license Crystal Ball, seeLicensing Crystal Ball.
Why do I see the Crystal Ball toolbar but Crystal Ball will not work?
If you are using Microsoft Office XP or Office 2003, the Crystal Ball file can get disabled because of an error upon startup. If Crystal Ball is disabled, the Crystal Ball toolbar is displayed, but Crystal Ball itself is not loaded.
To re-enable Crystal Ball if it is disabled (or to see whether it is disabled in the first place), follow the instructions in Disabled Add-ins Message.