Installing Crystal Ball

  To install Crystal Ball products:

1. Log in to the computer that will run the Crystal Ball software.

2. Display the setup launcher for Crystal Ball in one of these ways:

   • If you have a Crystal Ball installation CD, insert it into your CD-ROM drive.

   • If you are installing a downloaded version of Crystal Ball, click the file that you downloaded. The file uncompresses its compressed contents.

   The CD or the folder where you unzipped a downloaded Crystal Ball installation file (the installation source folder) contains these files:

   • Crystal Ball Installation Guide.pdf—The Oracle Crystal Ball Installation and Licensing Guide in Adobe Acrobat .pdf format; if you need this file in .html format before installing Crystal Ball, you can download it from the Deployment page of the EPM Documentation Library on Oracle Technology Network. To display that page, see Checking the README File.

   • License Key Request Process.html—The Oracle Crystal Ball License Key Request Process, which describes how to obtain and activate a Crystal Ball license code for use after the initial time-limited trial license expires

   • README.htm—An overview document that introduces Crystal Ball, describes how to display the latest Crystal Ball README (release notes) file on Oracle Technology Network, and lists third party license and copyright information

   • A bit-specific setup executable file—The setup launcher for Crystal Ball

3. In either the CD or the Crystal Ball installation source folder on your computer, double-click the setup executable file..

   Note:

   If the installation fails or you see a warning message, there may be a 32-bit/64-bit incompatibility. See Software and Hardware 32- and 64-Bit Compatibility Issues.

4. When requested, select a setup language. The default is English (United States) except in cases where the language selection in Regional and Language Options on the Control Panel corresponds to one of the other installable Crystal Ball language versions.

   Note:

   The language selection determines the language of the installation wizard, the product language, and the language of related assemblies (such as the Crystal Ball Application Manager) assuming that the appropriate language versions of Microsoft Windows and Microsoft Excel are used (see International Support for Crystal Ball).

   A message appears and states that the installation .msi file is being extracted. This can take several minutes. When extraction is complete, the Crystal Ball installer launches (Figure 1, The Crystal Ball installation Welcome dialog).

   Note:

   In rare cases, antivirus programs can slow down the installation and cause other unexpected results including the disappearance of installation dialogs or the display of dialogs with only the Cancel button available. In these cases, the installation is still active and should proceed as usual within 10 minutes.

   Figure 1. The Crystal Ball installation Welcome dialog

   

5. In the installation wizard Welcome dialog, notice that any existing versions of Crystal Ball will be uninstalled and that Microsoft .NET Framework 2.0, 3.0, or 3.5 is required.

   Note:

   If you do not have an acceptable version of Microsoft .NET Framework, or if you’re not sure, click Next. The installer will look for the required Microsoft .NET Framework components. If a required version of Microsoft .NET Framework is not installed, a dialog opens and enables you to access the Microsoft Web site to download it.

6. Click Next to continue.

   The installer checks for previous versions of Crystal Ball.

7. If you are prompted to uninstall a previous version of Crystal Ball, click Yes both to uninstall and to confirm the uninstallation.

   If you are prompted to uninstall shared files, select No To All. When the uninstallation has successfully completed, click OK.

8. In the Customer Information dialog, enter your name and organization (such as company or school) and click Next.

9. In the Setup Type dialog, select either Complete (Typical)( or Custom setup.

   • Complete (Typical) installs the Crystal Ball product package plus HTML files of product documentation in the default installation folder.

   • Custom enables you to choose a different installation folder.

     Note:

     Oracle strongly recommends that you select Complete (Typical) and install to the default installation folder. If you are installing a 32-bit version of Crystal Ball on a 64-bit version of Microsoft Windows, the default installation folder is under C:\Program Files(x86).

10. Click Next.

11. In the Ready to Install the Program dialog, review the settings you have selected, then click Install.

12. Figure 2, The InstallShield Wizard Completed dialog shows the InstallShield Wizard Completed dialog. When it opens, click Finish.

    Crystal Ball is ready to use.

    Figure 2. The InstallShield Wizard Completed dialog