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Oracle® Enterprise Manager Cloud Control Administrator's Guide
12c Release 2 (12.1.0.2)
Part Number E24473-20
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
Part I Monitoring and Managing Targets
1
Overview of Enterprise Monitoring
1.1
Monitoring Overview
1.2
Comprehensive Out-of-Box Monitoring
1.3
Monitoring: Basics
1.3.1
Metric Thresholds: Determining When a Monitored Condition is an Issue
1.3.2
Metric Baselines: Determining Valid Metric Thresholds
1.3.3
Events: Defining What Conditions are of Interest
1.3.4
Corrective Actions: Resolving Issues Automatically
1.3.5
Metric Extensions: Customizing Monitoring
1.3.6
Blackouts
1.4
Monitoring: Advanced Setup
1.4.1
Monitoring Templates
1.4.2
Administration Groups and Template Collections
1.5
Notifications
1.5.1
Customizing Notifications
1.6
Managing Events, Incidents, and Problems
1.6.1
Incident Manager
1.6.2
Incident Rules and Rule Sets
1.6.3
Connectors
1.7
Accessing Monitoring Information
2
Discovering and Monitoring Targets
2.1
About Discovering, Promoting, and Monitoring Hosts and Targets
2.1.1
What is Discovery?
2.1.2
What is Promotion?
2.1.3
What is Monitoring?
2.2
Discovery and Monitoring in Enterprise Manager Lifecycle
2.3
Overview of the Discovery and Monitoring Process
2.4
Automatically Discovering and Monitoring Targets
2.4.1
Prerequisites
2.4.2
Step 1: Discovering Unmanaged Hosts Using IP Scan
2.4.3
Step 2: Converting Unmanaged Hosts to Managed Hosts
2.4.4
Step 3: Discovering Targets on Managed Hosts
2.4.5
Step 4: Promoting Targets
2.5
Manually Discovering and Monitoring Targets
2.5.1
Step 1: Discovering Unmanaged Hosts
2.5.2
Step 2: Converting Unmanaged Hosts to Managed Hosts
2.5.3
Step 3: Discovering Targets on Managed Hosts
2.5.4
Step 4: Promoting Targets
3
Using Incident Management
3.1
Events, Incidents, and Problems
3.1.1
Event Management
3.1.2
Incident Management
3.1.3
Problem Management
3.1.4
Summing Up
3.1.5
Working with Events, Incidents, and Problems
3.2
Key Concepts: Events, Incidents, and Problems
3.2.1
Events
3.2.2
Incidents
3.2.2.1
Working with Incidents
3.2.2.2
Incident Composed of a Single Event
3.2.2.3
Incident Composed of Multiple Events
3.2.2.4
How are Incidents Created?
3.2.3
Problems
3.2.4
Rule Sets
3.2.4.1
Out-of-Box Rule Sets
3.2.4.2
Rule Set Types
3.2.4.3
Rules
3.2.5
Incident Manager
3.2.5.1
Views
3.3
Setting Up Your Incident Management Environment
3.3.1
Setting Up Your Monitoring Infrastructure
3.3.1.1
Rule Set Development
3.3.2
Setting Up Notifications
3.3.3
Setting Up Administrators and Privileges
3.3.4
Setting Up Rule Sets
3.3.4.1
Creating a Rule Set
3.3.4.2
Creating a Rule to Create an Incident
3.3.4.3
Creating a Rule to Manage Escalation of Incidents
3.3.4.4
Creating a Rule to Escalate a Problem
3.3.4.5
Subscribing to a Rule
3.3.4.6
Receiving E-mail for Private Rules
3.4
Working with Incidents
3.4.1
Finding What Needs to be Worked On
3.4.2
Searching for Incidents
3.4.3
Setting Up Custom Views
3.4.4
Responding and Working on a Simple Incident
3.4.5
Responding to and Managing Multiple Incidents, Events and Problems in Bulk
3.4.6
Searching My Oracle Support Knowledge
3.4.7
Open Service Request (Problems-only)
3.4.8
Suppressing Incidents and Problems
3.4.9
Managing Workload Distribution of Incidents
3.4.10
Reviewing Events on a Periodic Basis
3.4.10.1
Creating an Incident Manually
3.5
Advanced Topics
3.5.1
Defining Custom Incident Statuses
3.5.2
Clearing Stateless Alerts for Metric Alert Event Types
3.5.3
User-reported Events
3.5.3.1
Format
3.5.3.2
Options
3.5.3.3
Examples
3.5.4
Additional Rule Applications
3.5.4.1
Setting Up a Rule to Send Different Notifications for Different Severity States of an Event
3.5.4.2
Creating a Rule to Notify Different Administrators Based on the Event Type
3.5.4.3
Creating a Rule to Create a Ticket for Incidents
3.5.4.4
Creating a Rule to Send SNMP Traps to Third Party Systems
3.5.5
Event Prioritization
3.6
Moving from Enterprise Manager 10/11g to 12c
4
Using Notifications
4.1
Setting Up Notifications
4.1.1
Setting Up a Mail Server for Notifications
4.1.2
Setting Up E-mail for Yourself
4.1.2.1
Defining E-mail Addresses
4.1.2.2
Setting Up a Notification Schedule
4.1.2.3
Subscribe to Receive E-mail for Incident Rules
4.1.3
Setting Up E-mail for Other Administrators
4.1.4
E-mail Customization
4.1.4.1
E-mail Customization Reference
4.1.5
Setting Up Repeat Notifications
4.2
Extending Notification Beyond E-mail
4.3
Sending Notifications Using OS Commands and Scripts
4.3.1
Script Examples
4.3.2
Migrating pre-12c OS Command Scripts
4.3.2.1
Migrating Metric Alert Event Types
4.3.2.2
Migrating Target Availability Event Types
4.3.2.3
Migrating Job Status Change Event Types
4.3.2.4
Migrating Corrective Action-Related OS Scripts
4.3.2.5
Notification Type Mapping
4.4
Sending Notifications Using PL/SQL Procedures
4.4.1
Defining a PL/SQL-based Notification Method
4.4.2
Migrating Pre-12c PL/SQL Advanced Notification Methods
4.4.2.1
Mapping for MGMT_NOTIFY_SEVERITY
4.4.2.2
Mapping for MGMT_NOTIFY_JOB
4.4.2.3
Mapping for MGMT_NOTIFY_CORRECTIVE_ACTION
4.5
Sending SNMP Traps to Third Party Systems
4.5.1
SNMP Traps: Moving from Previous Enterprise Manager Releases to 12c
4.6
Management Information Base (MIB)
4.6.1
About MIBs
4.6.2
MIB Definition
4.6.3
Reading the MIB Variable Descriptions
4.6.3.1
Variable Name
4.7
Passing Corrective Action Status Change Information
4.7.1
Passing Corrective Action Execution Status to an OS Command or Script
4.7.2
Passing Corrective Action Execution Status to a PLSQL Procedure
4.8
Passing Job Execution Status Information
4.8.1
Passing Job Execution Status to a PL/SQL Procedure
4.8.2
Passing Job Execution Status to an OS Command or Script
4.9
Passing User-Defined Target Properties to Notification Methods
4.10
Notification Reference
4.10.1
EMOMS Properties
4.10.2
Passing Event, Incident, Problem Information to an OS Command or Script
4.10.2.1
Environment Variables Common to Event, Incident and Problem
4.10.2.2
Event Notification-Specific Environment Variables
4.10.2.3
Environment Variables Specific to Event Types
4.10.2.4
Environment Variables Specific to Incident Notifications
4.10.2.5
Environment Variables Specific to Problem Notifications
4.10.2.6
Environment Variables Common to Incident and Problem Notifications
4.10.3
Passing Information to a PL/SQL Procedure
4.10.3.1
Notification Payload Elements Specific to Event Types
4.10.4
Troubleshooting Notifications
4.10.4.1
General Setup
4.10.4.2
Notification System Errors
4.10.4.3
Notification System Trace Messages
4.10.4.4
E-mail Errors
4.10.4.5
OS Command Errors
4.10.4.6
SNMP Trap Errors
4.10.4.7
PL/SQL Errors
5
Managing Groups
5.1
Introduction to Groups
5.1.1
Overview of Groups
5.1.2
Overview of Privilege Propagating Groups
5.1.3
Overview of Dynamic Groups
5.1.4
Overview of Administration Groups
5.2
Managing Groups
5.2.1
Creating and Editing Groups
5.2.2
Creating Dynamic Groups
5.2.3
Adding Members to Privilege Propagating Groups
5.2.4
Converting Conventional Groups to Privilege Propagating Groups
5.2.5
Viewing and Managing Groups
5.2.6
Overview of Group Charts
5.2.7
Overview of Group Members
5.2.8
Viewing Group Status History
5.2.9
About the System Dashboard
5.3
Using Out-of-Box Reports
6
Using Administration Groups
6.1
What is an Administration Group?
6.1.1
Developing an Administration Group
6.2
Planning
6.3
Implementing Administration Groups and Template Collections
6.3.1
Creating an Administration Group
6.3.1.1
Accessing the Administration Group Home Page
6.3.1.2
Defining a Hierarchy
6.3.1.3
Defining Template Collections
6.3.1.4
Associating Template Collections with Administration Groups
6.4
Removing Administration Groups
7
Using Monitoring Templates
7.1
About Monitoring Templates
7.2
Definition of a Monitoring Template
7.3
Default Templates (Auto Apply Templates)
7.4
Viewing a List of Monitoring Templates
7.5
Creating a Monitoring Template
7.6
Editing a Monitoring Template
7.7
Applying Monitoring Templates to Targets
7.7.1
Applying a Monitoring Template
7.7.2
Monitoring Template Application Options
7.7.2.1
Apply Options
7.7.2.2
Metrics with Key Value Settings
7.8
Comparing Monitoring Templates with Targets
7.8.1
When is a metric between a template and a target considered "different"?
7.9
Comparing Metric Settings Using Information Publisher
7.10
Exporting and Importing Monitoring Templates
7.11
Changing the Monitoring Template Apply History Retention Period
8
Using Metric Extensions
8.1
What are Metric Extensions?
8.2
Metric Extension Lifecycle
8.3
Working with Metric Extensions
8.3.1
Administrator Privilege Requirements
8.3.2
Granting Create Metric Extension Privilege
8.3.3
Managing Administrator Privileges
8.3.4
Managing Administrator Access to Metric Extensions
8.3.4.1
Granting Full/Edit Privileges on a Metric Extension
8.3.4.2
Revoking Access Privileges on a Metric Extension
8.3.4.3
Transferring Metric Extension Ownership
8.3.5
Creating a New Metric Extension
8.3.6
Creating a New Metric Extension (Create Like)
8.3.7
Editing a Metric Extension
8.3.8
Creating the Next Version of an Existing Metric Extension
8.3.9
Importing a Metric Extension
8.3.10
Exporting a Metric Extension
8.3.11
Deleting a Metric Extension
8.3.12
Deploying Metric Extensions to a Group of Targets
8.3.13
Updating Older Versions of Metric Extensions Already deployed to a Group of Targets
8.4
Adapters
8.4.1
OS Command Adapter - Single Column
8.4.2
OS Command Adapter- Multiple Values
8.4.3
OS Command Adapter - Multiple Columns
8.4.4
SQL Adapter
8.4.5
SNMP (Simple Network Management Protocol) Adapter
8.4.6
JMX Adapter
8.5
Converting User-defined Metrics to Metric Extensions
8.5.1
Overview
8.5.2
Commands
8.6
Metric Extension Command Line Verbs
9
Utilizing the Job System and Corrective Actions
9.1
Job System Purpose and Overview
9.1.1
What Are Job Executions and Job Runs?
9.1.2
Operations on Job Executions and Job Runs
9.2
Preliminary Considerations
9.2.1
Creating Scripts
9.2.2
Sharing Job Responsibilities
9.2.3
Submitting Jobs for Groups
9.3
Creating Jobs
9.3.1
Selecting a Job Type
9.3.2
Creating an OS Command Job
9.3.2.1
Specifying a Single Operation
9.3.2.2
Specifying a Script
9.3.2.3
Access Level Rules
9.3.3
Creating a SQL Script Job
9.3.3.1
Specifying Targets
9.3.3.2
Specifying Options for the Parameters Page
9.3.3.3
Specifying Host and Database Credentials
9.3.3.4
Returning Error Codes from SQL Script Jobs
9.3.4
Creating a Multi-task Job
9.3.4.1
Job Capabilities
9.3.4.2
Specifying Targets for a Multi-task Job
9.3.4.3
Adding Tasks to the Job
9.4
Analyzing Job Activity
9.5
Generating Job Event Criteria
9.5.1
Enabling Events For Job Status and Targetless Jobs
9.5.2
Adding Targets To Generate Events For Job Status
9.6
Creating Event Rules For Job Status Change
9.6.1
Creating Job Status Change Event Rules For Jobs
9.6.2
Creating Job Status Change Event Rules For Targets
9.7
Creating Corrective Actions
9.7.1
Providing Credentials
9.7.2
Creating Corrective Actions for Metrics
9.7.3
Creating a Library Corrective Action
9.7.4
Specifying Access to Corrective Actions
9.7.4.1
Defining or Modifying Access
9.7.4.2
Access Level Rules
9.7.5
Setting Up Notifications for Corrective Actions
9.7.6
Providing Agent-side Response Actions
9.7.6.1
Specifying Commands and Scripts
9.7.6.2
Using Target Properties in Commands
9.7.6.3
Using Advanced Capabilities
10
Configuring and Using Services
10.1
Introduction to Services
10.1.1
Defining Services in Enterprise Manager
10.1.2
Modeling Services
10.1.2.1
Availability of a Service
10.1.2.2
Performance and Usage
10.1.2.3
Service Level Agreements (SLA)
10.2
Creating and Configuring a Service
10.2.1
Creating a Generic Service
10.2.2
Configuring a Service
10.2.2.1
Root Cause Analysis Configuration
10.2.2.2
Service Tests and Beacons
10.2.2.3
Availability Definition
10.2.2.4
Performance Metrics
10.2.2.5
Usage Metrics
10.2.3
Configuring an Aggregate Service
10.3
Creating a Test Based Service
10.3.1
Creating an ATS Service Test Using OATS Load Script
10.3.1.1
Creating a Self Contained Zip File
10.3.1.2
Creating an ATS Service Test
10.3.1.3
Databanking and Parameterization
10.3.1.4
Parameterizing URLs
10.3.1.5
Success or Failure Validation
10.3.1.6
Using Beacon Override
10.3.1.7
Updating the Databank File
10.3.1.8
Using SLM Header for RUEI Integration
10.3.2
Using the Transaction Recorder
10.4
Creating a System Based Service
10.5
Setting Up and Using Service Level Agreements
10.5.1
Actionable Item Rules for SLAs
10.5.2
Creating a Service Level Objective
10.5.3
Lifecycle of an SLA
10.5.4
Viewing the Status of SLAs for a Service
10.5.5
Defining Custom SLA Business Calendars
10.6
Using the Services Dashboard
10.6.1
Viewing the All Dashboards Page
10.6.2
Viewing the Dashboard Details Page
10.6.3
Customizing and Personalizing the Dashboard
10.6.4
Viewing the Dashboard Service Details Page
10.7
Monitoring Settings
10.8
Setting Up Monitoring Templates
10.8.1
Configuring Service Tests and Beacons for the Monitoring Template
10.9
Configuring Service Levels
10.9.1
Defining Service Level Rules
10.9.2
Viewing Service Level Details
10.10
Configuring a Service Using the Command Line Interface
10.11
Troubleshooting Service Tests
10.11.1
Verifying and Troubleshooting Forms Transactions
10.11.1.1
Troubleshooting Forms Transaction Playback
10.11.1.2
Troubleshooting Forms Transaction Recording
10.11.2
Verifying and Troubleshooting Web Transactions
11
Configuring a Software Library
11.1
Overview of Software Library
11.2
Users, Roles, and Privileges
11.3
What's New in Software Library
11.4
Performing Software Library Tasks Using EM CLI Verbs or in Graphical Mode
11.5
Software Library Storage
11.5.1
Upload File Locations
11.5.2
Referenced File Location
11.6
Prerequisites for Configuring Software Library
11.7
Configuring Software Library Storage Location
11.7.1
Configuring an OMS Shared Filesystem Location
11.7.2
Configuring an OMS Agent Filesystem Location
11.7.3
Configuring a Referenced File Location
11.8
Configuring Software Library on a Multi-OMS System
11.9
Using Software Library Entities
11.10
Tasks Performed Using the Software Library Home Page
11.10.1
Organizing Entities
11.10.2
Creating Entities
11.10.2.1
Creating Generic Components
11.10.2.2
Creating Directives
11.10.3
Customizing Entities
11.10.4
Managing Entities
11.10.4.1
Accessing Software Library Home Page
11.10.4.2
Accessing Software Library Administration Page
11.10.4.3
Granting or Revoking Privileges
11.10.4.4
Moving Entities
11.10.4.5
Changing Entity Maturity
11.10.4.6
Adding Notes to Entities
11.10.4.7
Adding Attachments to Entities
11.10.4.8
Viewing, Editing, and Deleting Entities
11.10.4.9
Searching Entities
11.10.4.10
Exporting Entities
11.10.4.11
Importing Entities
11.10.4.12
Staging Files Associated With an Entity
11.11
Maintaining Software Library
11.11.1
Periodic Maintenance Tasks
11.11.2
Re-Importing Oracle Owned Entity Files
11.11.3
Removing (and Migrating) Software Library Storage Location
11.11.4
Purging Deleted Entity Files
11.11.5
Backing Up Software Library
12
Introducing Enterprise Manager Support for SNMP
12.1
Benefits of SNMP Support
12.2
About the SNMP Management Station
12.3
How Enterprise Manager Supports SNMP
12.4
Sending SNMP Trap Notifications
12.4.1
About the Management Information Base (MIB)
12.5
Monitoring External Devices Using SNMP
12.5.1
About SNMP Receivelets
12.5.2
About SNMP Fetchlets
12.6
About Metric Extensions
Part II Security
13
Configuring Security
13.1
About Oracle Enterprise Manager Security
13.2
Enterprise Manager Authentication
13.2.1
Repository-Based Authentication
13.2.2
Oracle Access Manager Single Sign-On
13.2.3
Single Sign-On Based Authentication
13.2.3.1
Registering Enterprise Manager as a Partner Application
13.2.3.2
Removing Single Sign-On Configuration
13.2.3.3
Registering Single Sign-On Users as Enterprise Manager Administrators
13.2.3.4
Bypassing the Single Sign-On Logon Page
13.2.3.5
Restoring the Default Authentication Method
13.2.4
Enterprise User Security Based Authentication
13.2.4.1
Registering Enterprise Users as Enterprise Manager Users
13.2.5
Oracle Internet Directory (OID)
13.2.6
Microsoft Active Directory Based Authentication
13.2.6.1
Configuring WebLogic Server Authentication
13.2.6.2
Manage Active Directory Users with External Roles
13.2.6.3
Password Management for Active Directory Users
13.2.6.4
Remove Active Directory Users
13.2.6.5
Remove Active Directory Authentication
13.2.7
Implementing Non-OID/AD LDAP Servers
13.3
Enterprise Manager Authorization
13.3.1
Authentication Scheme
13.3.2
Classes of Users
13.3.3
Privileges and Roles
13.3.3.1
Granting Privileges
13.4
Configuring Secure Communication (SSL) for Cloud Control
13.4.1
About Enterprise Manager Framework Security
13.4.2
Enabling Security for the Oracle Management Service
13.4.2.1
Creating a New Certificate Authority
13.4.2.2
Viewing the Security Status and OMS Port Information
13.4.2.3
Configuring Transparent Layer Security
13.4.3
Securing the Oracle Management Agent
13.4.4
Enabling Security with Multiple Management Service Installations
13.4.5
Restricting HTTP Access to the Management Service
13.4.6
Managing Agent Registration Passwords
13.4.6.1
Using the Cloud Control Console to Manage Agent Registration Passwords
13.4.6.2
Using emctl to Add a New Agent Registration Password
13.4.7
Configuring the OMS with Server Load Balance
13.4.8
Enabling Security for the Management Repository Database
13.4.8.1
About Oracle Advanced Security and the sqlnet.ora Configuration File
13.4.8.2
Configuring the Management Service to Connect to a Secure Management Repository Database
13.4.8.3
Enabling Oracle Advanced Security for the Management Repository
13.4.8.4
Enabling Security for a Management Agent Monitoring a Secure Management Repository or Database
13.4.9
Configuring Custom Certificates for WebLogic Server
13.4.9.1
Create a Java Keystore for each OMS
13.4.9.2
Import Custom CA Certificates into the Agent's Monitoring Trust Store
13.4.9.3
Configure the Custom Certificate for each OMS
13.4.9.4
Rolling back to the Demonstration Certificate
13.4.10
Configuring Third Party Certificates
13.4.10.1
Configuring a Third Party Certificate for HTTPS Console Users
13.4.10.2
Configuring Third Party Certificate for HTTPS Upload Virtual Host
13.5
Accessing Managed Targets
13.5.1
Credential Subsystem
13.5.1.1
Named Credential
13.5.1.2
Job Credentials
13.5.1.3
Monitoring Credentials
13.5.1.4
Collection Credentials
13.5.1.5
Preferred Credentials
13.5.1.6
Managing Credentials Using EM CLI
13.5.2
Setting Up SSH Key-based Host Authentication
13.5.2.1
Setup Example Session
13.5.2.2
Setting Up Host Preferred Credentials Using SSH Key Credentials
13.5.3
Pluggable Authentication Modules (PAM) Support for Hosts
13.5.3.1
Configuring PAM for RHEL4 Users
13.5.3.2
Configuring PAM for AIX Users
13.5.4
Sudo and PowerBroker Support
13.5.4.1
Creating a Privilege Delegation Setting
13.5.4.2
Sudo Configuration
13.5.4.3
Updating the PDP Configuration File
13.6
Cryptographic Support
13.6.1
Configuring the emkey
13.6.2
emctl Commands
13.6.2.1
emctl status emkey
13.6.2.2
emctl config emkey -copy_to_credstore
13.6.2.3
emctl config emkey -copy_to_repos
13.6.2.4
emctl config emkey -copy_to_file_from_credstore
13.6.2.5
emctl config emkey -copy_to_file_from_repos
13.6.2.6
emctl config emkey -copy_to_credstore_from_file
13.6.2.7
emctl config emkey -copy_to_repos_from_file
13.6.2.8
emctl config emkey -remove_from_repos
13.6.3
Install and Upgrade Scenarios
13.6.3.1
Installing the Management Repository
13.6.3.2
Installing the First Oracle Management Service
13.6.3.3
Upgrading from 10.2 or 11.1 to 12.1
13.6.3.4
Recreating the Management Repository
13.7
Setting Up the Auditing System for Enterprise Manager
13.7.1
Configuring the Enterprise Manager Audit System
13.7.2
Configuring the Audit Data Export Service
13.7.3
Updating the Audit Settings
13.7.4
Searching the Audit Data
13.7.5
Audited Operations
13.8
Additional Security Considerations
13.8.1
Changing the SYSMAN and MGMT_VIEW Passwords
13.8.1.1
Changing the SYSMAN User Password
13.8.1.2
Changing the MGMT_VIEW User Password
13.8.2
Responding to Browser-Specific Security Certificate Alerts
13.8.2.1
Responding to the Internet Explorer Security Alert Dialog Box
13.8.2.2
Responding to the Mozilla Firefox New Site Certificate Dialog Box
13.8.2.3
Responding to the Google Chrome Security Alert Dialog Box
13.8.2.4
Responding to Safari Security Dialog Box
13.8.3
Configuring Beacons to Monitor Web Applications Over HTTPS
13.8.4
Patching Oracle Homes When the User is Locked
13.8.5
Cloning Oracle Homes
Part III Generating Reports
14
Using Information Publisher
14.1
About Information Publisher
14.2
Out-of-Box Report Definitions
14.3
Custom Reports
14.3.1
Creating Custom Reports
14.3.2
Report Parameters
14.3.3
Report Elements
14.4
Scheduling Reports
14.4.1
Flexible Schedules
14.4.2
Storing and Purging Report Copies
14.4.3
E-mailing Reports
14.5
Sharing Reports
Part IV Accessing Enterpise Manager via Mobile Devices
15
Remote Access To Enterprise Manager
15.1
Reviewing System Requirements
15.2
Performing Initial Setup
15.3
Connecting the First Time
15.4
Encountering the Login Screen
15.5
Managing Settings
15.6
Using Cloud Control Mobile in Incident Manager
15.7
Working in Cloud Control Mobile
15.7.1
Viewing Incidents and Problems
15.7.2
Changing Views
15.7.3
Performing Actions
15.8
Learning Tips and Tricks
15.9
Connecting to Enterprise Manager Desktop Version
Part V Engineered Systems Management
16
Discovering and Managing Exadata Targets and Systems
16.1
Automatically Discovering an Oracle Database Machine
16.2
Viewing the Topology of an Existing DB Machine Target
16.3
Drilling Down to Individual Targets
16.4
Viewing Critical Hardware Information for the DB Machine
16.5
Viewing DB Machine Alerts
16.6
Adding Exadata Components Manually
16.7
About Oracle Exadata Storage Server
16.7.1
Using Exadata As a Cloud Control Target
16.7.2
Performing Administration Tasks on Exadata Cells
16.7.3
Performing Administration Tasks on Infiniband Networks
16.7.4
Launching the IORM Performance Page
16.7.5
Viewing an Exadata Cell Configuration
16.7.6
Managing a Single I/O Resource Management Allocation
16.7.7
Accessing Oracle Support Workbench for Exadata Cell
16.7.8
Changing the IORM Mode and Updating the IORM Objective
Part VI Administering Cloud Control
17
Personalizing Cloud Control
17.1
Personalizing a Cloud Control Page
17.2
Customizing a Region
17.3
Setting Your Homepage
18
Maintaining Enterprise Manager
18.1
Overview: Managing the Manager
18.2
Health Overview
18.3
Repository
18.4
Controlling and Configuring Management Agents
18.4.1
Manage Cloud Control Agents Page
18.4.2
Agent Home Page
18.4.3
Controlling a Single Agent
18.4.4
Configuring Single Management Agents
18.4.5
Controlling Multiple Management Agents
18.4.6
Configuring Multiple Agents
18.4.7
Upgrading Multiple Management Agents
18.5
Management Services
18.6
Viewing Enterprise Manager Topology and Charts
19
Maintaining and Troubleshooting the Management Repository
19.1
Management Repository Deployment Guidelines
19.2
Management Repository Data Retention Policies
19.2.1
Management Repository Default Aggregation and Purging Policies
19.2.2
Management Repository Default Aggregation and Purging Policies for Other Management Data
19.2.3
Modifying the Default Aggregation and Purging Policies
19.2.4
Modifying Data Retention Policies When Targets Are Deleted
19.2.5
How to Modify the Retention Period of Job History
19.2.6
DBMS_SCHEDULER Troubleshooting
19.3
Dropping and Recreating the Management Repository
19.3.1
Dropping the Management Repository
19.3.2
Recreating the Management Repository
19.3.2.1
Using the RepManager Script to Create the Management Repository
19.3.2.2
Using a Connect Descriptor to Identify the Management Repository Database
19.4
Troubleshooting Management Repository Creation Errors
19.4.1
Package Body Does Not Exist Error While Creating the Management Repository
19.4.2
Server Connection Hung Error While Creating the Management Repository
19.4.3
General Troubleshooting Techniques for Creating the Management Repository
19.5
Cross Platform Enterprise Manager Repository Migration
19.5.1
Common Prerequisites
19.5.2
Methodologies
19.5.2.1
Cross Platform Transportable Database
19.5.2.2
Migration Using Physical Standby
19.5.3
Post Migration Verification
20
Updating Cloud Control
20.1
Using Self Update
20.1.1
What Can Be Updated?
20.2
Setting Up Self Update
20.2.1
Setting Up Enterprise Manager Self Update Mode
20.2.2
Assigning Self Update Privileges to Users
20.2.3
Setting Up the Software Library
20.2.4
Setting Up the EM CLI Utility (Optional)
20.3
Applying an Update
20.3.1
Applying an Update in Online Mode
20.3.2
Applying an Update in Offline Mode
20.4
Accessing Informational Updates
20.5
Acquiring or Updating Management Agent Software
20.5.1
Acquiring Management Agent Software in Online Mode
20.5.2
Acquiring Management Agent Software in Offline Mode
21
Plug-In Manager
21.1
Introduction to Plug-ins
21.1.1
What Is the Enterprise Manager 12c Extensibility Paradigm?
21.1.2
What Are Plug-Ins?
21.1.3
Are All Plug-Ins Deployed by Default?
21.1.4
How Often Are Plug-Ins Released?
21.2
Workflow of Plug-In Deployment
21.3
Introduction to Plug-In Manager
21.3.1
What is Plug-In Manager?
21.3.2
How to Access Plug-In Manager?
21.3.3
What Operations Can Be Performed Using Plug-In Manager?
21.4
Actions that Can Be Performed Using Plug-In Manager
21.4.1
Customizing Your View
21.4.1.1
Customizing Displayed Plug-Ins
21.4.1.2
Customizing Displayed Columns
21.4.2
Checking the Availability of Plug-Ins
21.4.3
Viewing Information about Plug-Ins
21.4.3.1
Differentiating Plug-In Releases from Enterprise Manager Platform Releases
21.4.3.2
Identifying Plug-In ID
21.4.3.3
Viewing Targets and Operating Systems Certified for Deployed Plug-Ins
21.4.3.4
Verifying Deployed Plug-Ins
21.4.4
Downloading Plug-Ins
21.4.4.1
Downloading Plug-Ins in Online Mode
21.4.4.2
Downloading Plug-Ins in Offline Mode
21.4.5
Deploying Plug-Ins to Oracle Management Service
21.4.5.1
Tracking the Deployment Status of Plug-Ins on Oracle Management Service
21.4.6
Upgrading Plug-Ins Deployed to Oracle Management Service
21.4.6.1
Upgrading Across Plug-In Versions Deployed to Oracle Management Service
21.4.6.2
Upgrading Across Plug-In Revisions Within a Plug-In Version Deployed to Oracle Management Service
21.4.7
Deploying Plug-Ins on Oracle Management Agent
21.4.7.1
Tracking the Deployment Status of Plug-Ins on Oracle Management Agent
21.4.8
Upgrading Plug-Ins Deployed to Oracle Management Agent
21.4.9
Undeploying Plug-Ins from Oracle Management Agent
21.4.10
Undeploying Plug-Ins from Oracle Management Service
21.5
Troubleshooting
21.5.1
Understanding Plug-In Homes
21.5.2
Troubleshooting Plug-In Deployment Issues
22
Patching Enterprise Manager
22.1
Overview
22.2
Patching OMS and Management Repository
22.2.1
OMS Patches
22.2.2
Repository Patches
22.2.3
Applying OMS and Repository Patches
22.3
Patching Enterprise Manager Agents
22.3.1
Management Agent Patches
22.3.1.1
Patches and Updates Versus My Oracle Support
22.3.2
Automated Agent Patching
22.3.2.1
Accessing Patches and Updates
22.3.2.2
Viewing Patch Recommendations
22.3.2.3
Searching Patches
22.3.2.4
Applying Management Agent Patches
22.3.2.5
Verifying the Applied Agent Patches
22.3.2.6
Validating Agent Patch Errors
22.3.2.7
Deinstalling the Applied Agent Patches
22.3.3
Manual Agent Patching
23
Starting and Stopping Enterprise Manager Components
23.1
Controlling the Oracle Management Agent
23.1.1
Starting, Stopping, and Checking the Status of the Management Agent on UNIX
23.1.2
Starting and Stopping the Management Agent on Windows
23.1.3
Checking the Status of the Management Agent on Windows
23.1.4
Troubleshooting Management Agent Startup Errors
23.1.4.1
Management Agent starts up but is not ready
23.1.4.2
Management Agent fails to start because of time zone mismatch between agent and OMS
23.1.4.3
Agent fails to start due to possible port conflict
23.1.4.4
Agent secure/unsecure fails
23.2
Controlling the Oracle Management Service
23.2.1
Controlling the Management Service on UNIX
23.2.2
Controlling the Management Service on Windows
23.2.3
Troubleshooting Oracle Management Service Startup Errors
23.3
Guidelines for Starting Multiple Enterprise Manager Components on a Single Host
23.4
Starting and Stopping Oracle Enterprise Manager 12c Cloud Control
23.4.1
Starting Cloud Control and All Its Components
23.4.2
Stopping Cloud Control and All Its Components
23.5
Additional Management Agent Commands
23.5.1
Uploading and Reloading Data to the Management Repository
23.5.2
Specifying New Target Monitoring Credentials
23.5.3
Listing the Targets on a Managed Host
23.5.4
Controlling Blackouts
23.5.5
Changing the Management Agent Time Zone
23.5.6
Reevaluating Metric Collections
23.6
emctl Commands
23.7
Using emctl.log File
24
Locating and Configuring Enterprise Manager Log Files
24.1
Managing Log Files
24.1.1
Viewing Log Files and Their Messages
24.1.2
Searching Log Files
24.1.2.1
Searching Log Files: Basic Searches
24.1.2.2
Searching Log Files: Advanced Searches
24.1.3
Downloading Log Files
24.2
Locating Management Agent Log and Trace Files
24.2.1
About the Management Agent Log and Trace Files
24.2.1.1
Structure of Agent Log Files
24.2.2
Locating the Management Agent Log and Trace Files
24.2.3
Setting Oracle Management Agent Log Levels
24.2.3.1
Modifying the Default Logging Level
24.2.3.2
Setting gcagent.log
24.2.3.3
Setting gcagent_error.log
24.2.3.4
Setting the Log Level for Individual Classes and Packages
24.2.3.5
Setting gcagent_mdu.log
24.2.3.6
Setting the TRACE Level
24.3
Locating and Configuring Oracle Management Service Log and Trace Files
24.3.1
About the Oracle Management Service Log and Trace Files
24.3.2
Locating Oracle Management Service Log and Trace Files
24.3.3
Controlling the Size and Number of Oracle Management Service Log and Trace Files
24.3.4
Controlling the Contents of the Oracle Management Service Trace File
24.3.5
Controlling the Oracle WebLogic Server and Oracle HTTP Server Log Files
Part VII Configuring Enterprise Manager for High Availability
25
High Availability Solutions
25.1
Latest High Availability Information
25.2
Defining High Availability
25.2.1
Levels of High Availability
25.3
Comparing Availability Levels
25.4
Implementing High Availability Levels
26
Setting Up High Availability
26.1
Installation Best Practices for Enterprise Manager High Availability
26.1.1
Configuring the Management Agent to Automatically Start on Boot and Restart on Failure
26.1.2
Configuring Restart for the Management Agent
26.1.3
Installing the Management Agent Software on Redundant Storage
26.2
Installation Best Practices for Enterprise Manager Management Repository High Availability
26.3
Configuring a Standby Database for the Management Repository
26.4
Configuring Management Service to RAC Management Repository Communication
26.5
Configuring the First Management Service for High Availability
26.5.1
Management Service Install Location
26.6
Configuring the Cloud Control OMS in an Active/Passive Environment for High Availability Failover Using Virtual Host Names
26.6.1
Overview and Requirements
26.6.2
Installation and Configuration
26.6.3
Setting Up the Virtual Host Name/Virtual IP Address
26.6.4
Setting Up Shared Storage
26.6.5
Setting Up the Environment
26.6.6
Synchronizing Operating System IDs
26.6.7
Setting Up Shared Inventory
26.6.8
Installing the Software
26.6.9
Starting Up Services
26.7
Configuring the Software Library
26.8
Configuring a Load Balancer
26.8.1
SLB Setup
26.8.2
Enterprise Manager Side Setup
26.9
Installing Additional Primary Management Services
26.10
Configuring Standby Management Services on a Standby Site
26.10.1
Installing the First Standby Management Service
26.10.2
Installing the First Standby Management Service (Oracle Installer, Software Only Mode)
26.10.3
Installing Additional Standby Management Services
26.10.4
Installing Additional Standby Management Services (Oracle Installer, Software Only Mode)
26.10.5
Validating Your Installation and Complete the Setup
26.10.5.1
Keeping the Standby Site in Sync
27
Backing Up and Recovering Enterprise Manager
27.1
Backing Up Your Deployment
27.2
Management Repository Backup
27.3
Oracle Management Service Backup
27.4
Management Agent Backup
27.5
Recovery of Failed Enterprise Manager Components
27.5.1
Repository Recovery
27.5.2
Recovery Scenarios
27.5.2.1
Full Recovery on the Same Host
27.5.2.2
Incomplete Recovery on the Same Host
27.5.2.3
Full Recovery on a Different Host
27.5.2.4
Incomplete Recovery on a Different Host
27.5.3
Recovering the OMS
27.5.3.1
Recovering the Software Homes
27.5.3.2
Recreating the OMS
27.5.4
OMS Recovery Scenarios
27.5.4.1
Single OMS, No Server Load Balancer (SLB), OMS Restored on the same Host
27.5.4.2
Single OMS, No SLB, OMS Restored on a Different Host
27.5.4.3
Single OMS, No SLB, OMS Restored on a Different Host using the Original Hostname
27.5.4.4
Multiple OMS, Server Load Balancer, Primary OMS Recovered on the Same Host
27.5.4.5
Multiple OMS, Server Load Balancer Configured, Primary OMS Recovered on a Different Host
27.5.4.6
Multiple OMS, SLB configured, additional OMS recovered on same or different host
27.5.5
Recovering Management Agents
27.5.6
Management Agent Recovery Scenarios
27.5.6.1
Management Agent Reinstall Using the Same Port
27.5.6.2
Management Agent Restore from Filesystem Backup
27.6
Recovering from a Simultaneous OMS-Management Repository Failure
27.6.1
Collapsed Configuration: Incomplete Management Repository Recovery, Primary OMS on the Same Host
27.6.2
Distributed Configuration: Incomplete Management Repository Recovery, Primary OMS and additional OMS on Different Hosts, SLB Configured
28
Managing Switchover and Failover Operations
28.1
Switchover
28.2
Failover
28.3
Automatic Failover to the Standby Site in a Level 4 MAA Configuration
A
Interpreting Variables of the Enterprise Manager MIB
A.1
oraEMNGEvent
A.1.1
oraEMNGEventIndex
A.1.2
oraEMNGEventNotifType
A.1.3
oraEMNGEventMessage
A.1.4
oraEMNGEventMessageURL
A.1.5
oraEMNGEventSeverity
A.1.6
oraEMNGEventSeverityCode
A.1.7
oraEMNGEventRepeatCount
A.1.8
oraEMNGEventActionMsg
A.1.9
oraEMNGEventOccurrenceTime
A.1.10
oraEMNGEventReportedTime
A.1.11
oraEMNGEventCategories
A.1.12
oraEMNGEventCategoryCodes
A.1.13
oraEMNGEventType
A.1.14
oraEMNGEventName
A.1.15
oraEMNGAssocIncidentId
A.1.16
oraEMNGAssocIncidentOwner
A.1.17
oraEMNGAssocIncidentAcked
A.1.18
oraEMNGAssocIncidentStatus
A.1.19
oraEMNGAssocIncidentPriority
A.1.20
oraEMNGAssocIncidentEscLevel
A.1.21
oraEMNGEventTargetName
A.1.22
oraEMNGEventTargetNameURL
A.1.23
oraEMNGEventTargetType
A.1.24
oraEMNGEventHostName
A.1.25
oraEMNGEventTargetOwner
A.1.26
oraEMNGEventTgtLifeCycleStatus
A.1.27
oraEMNGEventTargetVersion
A.1.28
oraEMNGEventUserDefinedTgtProp
A.1.29
oraEMNGEventSourceObjName
A.1.30
oraEMNGEventSourceObjNameURL
A.1.31
oraEMNGEventSourceObjType
A.1.32
oraEMNGEventSourceObjSubType
A.1.33
oraEMNGEventSourceObjOwner
A.1.34
oraEMNGEventCAJobName
A.1.35
oraEMNGEventCAJobStatus
A.1.36
oraEMNGEventCAJobOwner
A.1.37
oraEMNGEventCAJobStepOutput
A.1.38
oraEMNGEventCAJobType
A.1.39
oraEMNGEventRuleSetName
A.1.40
oraEMNGEventRuleName
A.1.41
oraEMNGEventRuleOwner
A.1.42
oraEMNGEventSequenceId
A.1.43
oraEMNGEventRCADetails
A.1.44
oraEMNGEventContextAttrs
A.1.45
oraEMNGEventUserComments
A.1.46
oraEMNGEventUpdates
A.1.47
oraEMNGEventTypeAttr1
A.1.48
oraEMNGEventTypeAttr2
A.1.49
oraEMNGEventTypeAttr3
A.1.50
oraEMNGEventTypeAttr4
A.1.51
oraEMNGEventTypeAttr5
A.1.52
oraEMNGEventTypeAttr6
A.1.53
oraEMNGEventTypeAttr7
A.1.54
oraEMNGEventTypeAttr8
A.1.55
oraEMNGEventTypeAttr9
A.1.56
oraEMNGEventTypeAttr10
A.1.57
oraEMNGEventTypeAttr11
A.1.58
oraEMNGEventTypeAttr12
A.1.59
oraEMNGEventTypeAttr13
A.1.60
oraEMNGEventTypeAttr14
A.1.61
oraEMNGEventTypeAttr15
A.1.62
oraEMNGEventTypeAttr16
A.1.63
oraEMNGEventTypeAttr17
A.1.64
oraEMNGEventTypeAttr18
A.1.65
oraEMNGEventTypeAttr19
A.1.66
oraEMNGEventTypeAttr20
A.1.67
oraEMNGEventTypeAttr21
A.1.68
oraEMNGEventTypeAttr22
A.1.69
oraEMNGEventTypeAttr23
A.1.70
oraEMNGEventTypeAttr24
A.1.71
oraEMNGEventTypeAttr25
A.2
oraEM4AlertTable
A.2.1
oraEM4AlertTargetName
A.2.2
oraEM4AlertTargetType
A.2.3
oraEM4AlertHostName
A.2.4
oraEM4AlertMetricName
A.2.5
oraEM4AlertKeyName
A.2.6
oraEM4AlertKeyValue
A.2.7
oraEM4AlertTimeStamp
A.2.8
oraEM4AlertSeverity
A.2.9
oraEM4AlertMessage
A.2.10
oraEM4AlertRuleName
A.2.11
oraEM4AlertRuleOwner
A.2.12
oraEM4AlertMetricValue
A.2.13
oraEM4AlertContext
A.2.14
oraEM4AlertCycleGuid
A.2.15
oraEM4AlertRepeatCount
A.2.16
oraEM4AlertUDTargetProperties
A.2.17
oraEM4AlertAck
A.2.18
oraEM4AlertAckBy
A.2.19
oraEM4AlertNotifType
A.2.20
oraEM4AlertViolationGuid
A.3
oraEM4JobAlertTable
A.3.1
oraEM4JobAlertJobName
A.3.2
oraEM4JobAlertJobOwner
A.3.3
oraEM4JobAlertJobType
A.3.4
oraEM4JobAlertJobStatus
A.3.5
oraEM4JobAlertTargets
A.3.6
oraEM4JobAlertTimeStamp
A.3.7
oraEM4JobAlertRuleName
A.3.8
oraEM4JobAlertRuleOwner
A.3.9
oraEM4JobAlertMetricName
A.3.10
oraEM4JobAlertMetricValue
A.3.11
oraEM4JobAlertContext
A.3.12
oraEM4JobAlertKeyName
A.3.13
oraEM4JobAlertKeyValue
A.3.14
oraEM4JobAlertSeverity
A.3.15
oraEM4JobAlertJobId
A.3.16
oraEM4JobAlertJobExecId
B
Enterprise Manager MIB Definition
B.1
MIB Definition
C
SNMP Trap Mappings
C.1
Pre-12c Enterprise Manager Metric Alerts
C.2
Pre-12C Target Availability Alerts
C.3
Pre-12C Corrective Action Results for Metric Alerts
C.4
Corrective Action Results for Target Availability
C.5
Job Status Change
Index
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