Request Physical Media (Online)
Before You Begin
Gather the information described in Gathering
Information for the Physical Media Request before making the
request.
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Go to the My Oracle Support web site: http://support.oracle.com.
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Sign in to My Oracle Support.
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Click on the Contact Us link in the upper right corner of the
page.
The Create Service Request: Problem screen appears.
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Describe your request as follows:
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In the Problem Summary field, type PMR for latest
software release.
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From the Problem Type drop-down list, select Software & OS
Media Requests.
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In the Support Identifier field, type the Customer Support
Identifier associated with your support contract.
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Skip the Create Service Request: Solutions screen by clicking the Next
button in the upper right corner of the screen twice.
The Create Service Request: More Details screen appears.
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Provide more information about your request as follows:
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In the Additional Information section, answer the questions
listed in the following table:
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Is this a physical software media shipment
request?
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Yes
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Which product line does the media request
involve?
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Sun Products
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Are you requesting a required password for a
patch download?
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No
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Are you requesting a patch on CD/DVD?
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Yes
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If requesting a patch on CD/DVD, please
provide the patch number and OS/platform?
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Enter the patch number for each download
that you want for the software release.
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List the product name and version requested
for the physical media shipment?
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Product Name: Sun Blade
X4-x
Version: Latest
software release number
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What is the OS/platform for the requested
media?
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If you are requesting OS-specific downloads,
specify the OS here. If you are requesting system
firmware only, enter Generic.
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Are any languages required for this
shipment?
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No
|
|
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Fill in the ship-to contact information, which includes a
contact name, phone number, email address, company name, and
shipping address.
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Click the Next button.
The Create Service Request: Severity/Contact screen appears.
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Enter your contact phone number and preferred method of
contact.
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Click the Submit button.
This completes the physical media request. It can take up to seven
business days to receive the physical media.