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Oracle® Application Integration Architecture Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Agent Assisted Billing Care Implementation Guide
Release 11.2
Part Number E26496-03
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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Oracle AIA Communications Pre-Built Integrations
Common Oracle AIA Pre-Built Integration Guides
Documentation Accessibility
Additional Resources
What's New in This Guide for Release 11.2
1
Siebel CRM Integration Pack for Oracle Communications BRM: Agent Assisted Billing Care Overview
1.1
Process Integration for Billing Management
1.2
Process Integration for Customer Management
1.3
Process Integration for Collections Management
Part I Understanding the Delivered Integrations
2
Understanding the Process Integration for Billing Management
2.1
Process Integration for Billing Management Overview
2.2
Billing Management Business Process Flow
2.3
Solution Assumptions and Constraints
3
Account Balance Integration Flow
3.1
Account Balance Integration Flows Overview
3.2
QueryBalanceSummary Integration Flow
3.3
QueryBalanceGroupList Integration Flow
3.4
QueryBalanceDetails Integration Flow
3.5
QueryBalanceGroupServices Integration Flow
3.6
Oracle BRM Interfaces
3.7
Siebel CRM Interfaces
3.8
Industry Oracle AIA Components
3.9
Integration Services
3.9.1
AccountBalanceSiebelCommsReqABCS
3.9.2
QueryBalanceSummarySiebelCommsReqABCSImpl
3.9.3
QueryCustomerPartyListBRMCommsProvABCSImpl
3.9.4
QueryBalanceGroupListSiebelCommslReqABCSImpl
3.9.5
QueryBalanceDetailsSiebelCommsReqABCSImpl
3.9.6
QueryBalanceGroupServicesSiebelCommsReqABCSImpl
3.9.7
QueryInstalledProductListBRMCommsProvABCSImpl
4
Invoice Integration Flow
4.1
Invoice Integration Overview
4.2
QueryInvoiceList Integration Flow
4.3
QueryInvoice Integration Flow
4.4
QueryInvoiceUsageAllocation Integration Flow
4.5
SearchInvoiceUsageAllocation Integration Flow
4.6
QueryInvoiceUsageAllocationResource Integration Flow
4.7
Oracle BRM Interfaces
4.8
Siebel CRM Interfaces
4.9
Industry Oracle AIA Components
4.10
Integration Services
4.10.1
InvoiceSiebelCommsReqABCS
4.10.2
QueryInvoiceListBRMCommsProvABCSImpl
4.10.3
QueryInvoiceSiebelCommsReqABCSImpl
4.10.4
QueryInvoiceEventDetailsSiebelCommsReqABCSImpl
4.10.5
SearchInvoiceEventDetailsSiebelCommsReqABCSImpl
4.10.6
QueryInvoiceBalanceDetailsSiebelCommsReqABCSImpl
5
Service Usage Integration Flow
5.1
Service Usage Integration Overview
5.2
QueryServiceUsage Integration Flow
5.3
QueryServiceUsageAllocation Integration Flow
5.4
SearchServiceUsageAllocation Integration Flow
5.5
QueryServiceUsageAllocationResource Integration Flow
5.6
Oracle BRM Interfaces
5.7
Siebel CRM Interfaces
5.8
Industry Oracle AIA Components
5.9
Integration Services
5.9.1
UnbilledUsageSiebelCommsReqABCS
5.9.2
QueryUnbilledUsageSiebelCommsReqABCSImpl
5.9.3
QueryServiceUsageListBRMCommsProvABCSImpl
5.9.4
QueryUnbilledUsageEventDetailsSiebelCommsReqABCSImpl
5.9.5
SearchUnbilledUsageEventDetailsSiebelCommsReqABCSImpl
5.9.6
QueryUnbilledUsageBalanceDetailsSiebelCommsReqABCSImpl
6
Payment Integration Flow
6.1
Payment Integration Overview
6.1.1
Creating Payments
6.1.2
Viewing Payment History
6.1.3
Searching for Payments
6.2
CreateReceivedPayment Integration Flow
6.3
QueryReceivedPaymentList Integration Flow
6.4
SearchPayment Integration Flow
6.5
Oracle BRM Interfaces
6.6
Siebel CRM Interfaces
6.7
Industry Oracle AIA Components
6.8
Integration Services
6.8.1
PaymentSiebelCommsReqABCS
6.8.2
CreatePaymentSiebelCommsReqABCSImpl
6.8.3
CreateInvoicePaymentSiebelCommsReqABCSImpl
6.8.4
CreateReceivedPaymentBRMCommsProvABCSImpl
6.8.5
QueryPaymentSiebelCommsReqABCSImpl
6.8.6
QueryInvoicePaymentSiebelCommsReqABCSImpl
6.8.7
SearchPaymentSiebelCommsReqABCSImpl
6.8.8
QueryReceivedPaymentListBRMCommsProvABCSImpl
7
Adjustment Integration Flow
7.1
Adjustment Integration Overview
7.2
QueryAccountBalanceAdjustment Integration Flow
7.3
CreateAccountBalanceAdjustment Integration Flow
7.4
Oracle BRM Interfaces
7.5
Siebel CRM Interfaces
7.6
Industry Oracle AIA Components
7.7
Integration Services
7.7.1
AdjustmentSiebelCommsReqABCS
7.7.2
QueryAccountBalanceAdjustmentSiebelCommsReqABCSImpl
7.7.3
QueryAccountBalanceAdjustmentBRMCommsProvABCSImpl
7.7.4
CreateAccountBalanceAdjustmentSiebelCommsABCSImpl
7.7.5
CreateAccountBalanceAdjustmentBRMCommsProvABCSImpl
7.7.6
UpdateAccountBalanceAdjustmentRespSiebelCommsProvABCSImpl
7.7.7
CreateAccountBalanceAdjustmentListResponseBRMCommsJMSConsumer
7.7.8
CreateAccountBalanceAdjustmentListResponseBRMCommsJMSProducer
7.7.9
CreateAccountBalanceAdjustmentSiebelCommsJMSConsumer
8
Understanding the Process Integration for Collections Management
8.1
Process Integration for Collections Management Overview
8.2
Collections Management Business Process Flow
8.3
Solution Assumptions and Constraints
8.4
Sync Collection Scenarios and Actions Integration Flow
8.4.1
Time Zone Handling
8.4.2
Understanding Sync Collection Scenarios and Actions Integration Flow
8.4.2.1
Business Process Flow for the Sync Collection Scenarios and Actions Integration
8.4.2.2
Design Assumptions and Constraints
8.4.3
Configuring and Generating Data in Oracle BRM
8.4.3.1
Configuring the Data in Oracle BRM
8.4.3.2
Generating the Data in Oracle BRM
8.4.4
Picking Up and Transforming the Data
8.4.5
Configuring and Running the Sync Collection Scenarios and Actions Integration
8.4.5.1
Configuring the Sync Collection Scenarios and Actions Integration
8.4.5.2
Running the Sync Collection Scenarios and Actions Integration
8.5
Sync Collection Actions Status Integration Flow
8.6
Oracle BRM Interfaces
8.7
Siebel CRM Interfaces
8.8
Industry Oracle AIA Components
8.9
Integration Services
8.9.1
UpdateCreditAlertSiebelCommsReqABCSImpl
8.9.2
UpdateCreditAlertBRMCommsProvABCSImpl
Part II Implementing the Delivered Integrations
9
Configuring the Process Integration for Billing Management
9.1
Setting Up Oracle BRM
9.2
Setting Up Siebel CRM
9.3
Working with DVMs
9.4
Working with Cross-References
9.5
Handling Errors
9.5.1
Describing Delivered Error Notification Roles and Users
9.6
Configuring the Process Integration for Billing Management
10
Configuring the Process Integration for Collections Management
10.1
Setting Up Oracle BRM
10.1.1
Setting up Collection Action Names in Oracle BRM
10.2
Setting Up Siebel CRM
10.3
Working with DVMs
10.4
Working with Cross-References
10.5
Handling Errors
10.6
Configuring the Process Integration for Collections Management
10.6.1
Changing the BatchSize Default Value
A
Mapping Siebel Billing Management UI Elements to Oracle BRM Customer Center
A.1
Billing Profile and Account Balance
A.2
Bills
A.3
Balance Group
A.4
Unbilled Usage
A.5
Payments
B
Composite Application Validation System Changes
B.1
Configuration Properties for CAVS Enablement in 11.1
B.2
Configuration Properties for CAVS Enablement in 11.2
B.2.1
Requestor ABCS
B.2.2
Provider ABCS
C
Reintroducing Enterprise Business Services