Name

Viewing the Usage Details

Feature Area

Statement

Description

Displays the user's usage details for a selected service address.

Primary Users

Consumer and CSR users

Trigger

The user clicks an active service type link on the Statement Summary page.

Active Hyperlinks (Breadcrumbs)

• Statements. Displays the Statement Summary page.
• Usage Detail. Redisplays the Usage Detail page.

Page Content - Usage Details Page

Usage Details Page

• Buttons:
  • Go
  • Dispute (Shown for the current period only.)
• Prompts (These prompts display only if the user has multiple accounts):
  • Account Number
  • Service Address
  • Statement Date
• Text and Images:
  • Service Type Image (Cable, Electric, Gas, Water, or Waste Water)
  • Service Type Quarterly Charges
  • Service From
  • To
• Data:
  • Account Number (If the user has only one account, then the account number displays. Otherwise a prompt appears.)
  • Service Address (If the user has only one address, then the address displays. Otherwise a prompt appears.)
  • Statement Date (If the user has only one statement, then the statement date displays. Otherwise a prompt appears.)
  • Service Address
  • Service from date
  • Service to date
  • Service-specific charges and amounts

Page Content - Usage Details Page, continued

• Graph: Trend of the consumption for this service address and service for the past 13 months.
• Columns:
  • Meter ID
  • Section Text: Current Meter Readings
  • Section fields:
    • Date
    • Reading
    • Estimated Flag
  • Section Text: Previous Meter Readings
  • Section Fields:
    • Date
    • Reading
    • Estimated Flag
  • Reading Difference
  • Meter Multiplier
  • Billed Usage
  • Time of Use Code

Standard Features

• Printer-Friendly view
• Download CSV, XML, or PDF

Main Path

The main path to view the usage detail is as follows:

1. The user clicks the Statements tab and the Usage Detail menu option.
2. The user clicks the active service type link on the Statement Summary page.

Alternate Paths

The user clicks the Dispute button.

Oracle Self-Service E-Billing displays the Dispute Statement page for the current period.

The user selects a different account number from a list and clicks Go.

Oracle Self-Service E-Billing displays the Statement Summary for the selected account for the current period.

The user selects a different statement period and clicks Go.

Oracle Self-Service E-Billing displays the Statement Summary for the current account for the selected period.

The user selects a download format and clicks Go.

Oracle Self-Service E-Billing downloads the bill summary only (the first page of the bill) in the selected format (CSV, XML, or PDF).

The user clicks the Printer Friendly link.

Oracle Self-Service E-Billing displays the Print - Statement Summary window and the Windows Print dialog.

Exceptions

Oracle Self-Service E-Billing invokes the Error Message use case.