To view event adjustment details:
On the account page, click the Bills tab.
Select the bill you want to work with.
To locate a bill, see "Finding a Bill".
In the Service Charges area of the Bills section, select a service for the selected bill.
The Charges by Service dialog box appears.
Select a charge.
A details box appears.
Click the charge description.
The Events dialog box appears.
View event adjustments in the Event Adjustment column.