View detailed information for a selected bill using the My Charges area in the Bills tab. This area provides information on both bill item account level charges and service level charges, allows adjustment to individual bill items, and provides access to a bill's invoice.
Note:
Charges in bills containing unsettled disputes are shown in the bill detail.To view detailed account or service level charge information on a bill in My Charges:
Find the bill. See "Finding a Bill" for more information.
In the My Charges area, do one of the following:
To view account level charges, click Charges not related to services.
To view service level charges, click the service listed under Service Charges.
View events related to a charge by clicking on the charge amount link. Clicking a charge amount displays all of the events that are included in the charge.
Click Show Charge Changes to view individual charge change detail, such as one-time discounts.
To view a bill's invoice, click View Invoice.
(Optional) To adjust a bill item charge, click the charge's action menu and select New Adjustment.