Viewing Payment Details

You can view details of a payment, including an audit trail of related payment actions, and enter notes from several places in Billing Care.

To view payment details:

1. Click the Bills tab, and select a bill that has a payment.

2. Click Payment Applied.

   One of the following happens:

   • If only one payment has been made, the Payment Details dialog box appears.

   • If more than one payment has been made, the All Payments dialog box appears first. See "All Payments Dialog Box" for more information. Click Payment Details to go to the Payment Details dialog box.

3. View payment allocations in the Allocation tab.

4. View the payment's audit trail in the Audit Trail tab.

5. (Optional) If all or part of the payment has been allocated, to see details about the allocated items, do any of the following;

   • Click the Show all items affected link.

   • Under Items Affected, click the item links.

   The Items Affected dialog box appears.

6. (Optional) Click Comment to add a note to the payment.

7. Click Close.

Related Tasks

Allocating a Payment

Making a Payment

Payment Details Dialog Box

Use the Payment Details dialog box to view information about payments:

• Additional Fields for Postal Orders

• Additional Fields for Cash

• Additional Fields for Checks

• Additional Fields for Wire Transfers

• Additional Fields for Interbank Payment Orders

• Additional Fields for Postal Orders

Fields for All Payments

Field	Description
Effective	The payment's effective date.
Payment ID	An automatically generated ID for a payment transaction. Accounting can use this number to process payments, refunds, and payment reversals.
Original Payment ID	The payment ID generated for a payment when it first enters Billing Care. Subsequent transactions in Billing Care involving the same payment, such as suspension, allocation, or reversal, are often assigned a new payment ID. To link subsequent transactions to the original payment, this field appears in the payment details of those transactions.
Transaction ID	Similar to a payment ID, a transaction ID is automatically generated for each payment, payment reversal, and refund. Additionally, the transaction ID identifies transactions involving third parties, such as transactions with credit card processing companies.
Original Transaction ID	The transaction ID generated for a payment when it first enters Billing Care. Subsequent transactions in Billing Care involving the same payment, such as a reversal or a refund, are often assigned a new transaction ID. To link subsequent transactions to the original payment, this field appears in the payment details of those transactions.
Original Payment	The original payment amount and method.
Show all items affected	If any part of the payment has been allocated, click for details on the items.
Items Affected	If any part of the payment has been allocated, click the links under Items Affected for details on the items.
Effective (reversal)	The payment reversal date (if a payment has been reversed).
Reverse Payment	The payment reversal amount and method.
Audit Trail	The audit trail information for any payment reversal or suspense actions.
Payment Details	The amount (with payment method), time, reason, and notes (if notes are available) for the payment. Billing Care also lists any reversed payment amounts or amounts that have been moved into suspense.
Comment	Click to add a note to the payment.

Additional Fields for Cash

Fields for Cash	Description
Receipt Date	The date the cash payment was submitted.
Receipt No.	The serial number on the cash receipt.

Additional Fields for Checks

Field for Checks	Description
Check Date	The date the check payment was submitted.
Check Number	The ID number on the customer's check.
Bank Code	The Receiving Depository Financial Institution number of the customer's bank. This is the bank's branch ID number.
Bank Account Number	The customer's personal account number.

Additional Fields for Wire Transfers

Fields for Wire Transfers	Description
Date	The date the wire transfer was submitted.
Wire-transfer ID	The serial number of the wire-transfer receipt.
Bank Code	The Receiving Depository Financial Institution number of the customer's bank. This is the bank's branch ID number.
Bank Account Number	The customer's personal account number.

Additional Fields for Interbank Payment Orders

Fields for Interbank Payment Orders	Description
Date	The date the interbank payment order was submitted.
Order ID	The serial number of the interbank payment order.
Bank Code	The Receiving Depository Financial Institution number of the customer's bank. This is the bank's branch ID number.
Bank Account Number	The customer's personal account number.

Additional Fields for Postal Orders

Fields for Postal Orders	Description
Date	The date the postal order was submitted.
Order ID	The serial number of the postal order.

All Payments Dialog Box

Use the All Payments dialog box to view detailed payments information for a bill's payments.

Field	Description
Effective Date	The effective date of the applied payment.
ID	An automatically generated ID for a payment transaction. Accounting can use this number to process payments, refunds, and payment reversals.
Payment Amount	The payment amount.
Payment Actions	A description of reversed and suspended payment amounts.