Payment reversals are necessary when a payment is recorded in Billing Care, but the payment is not deposited. For example, you could record a check payment for a check that does not clear. To reopen the bill so the payment can be made again, you reverse the payment. Reversing the payment enables Billing Care to treat the payment as if it never happened.
To permanently reverse a previously applied payment:
Note:
You can also reverse payments from the Payments Details Dialogue box (see "Payment Details Dialog Box" for more information) or from the Suspended Payments Details dialogue box (see "Suspended Payment Details" for more information).Click the Bills tab.
Click Switch Bills and select the bill containing the payment to reverse.
Click Actions, and then select Reverse Payment.
The Reverse Payment dialog box appears.
Set the effective date for the payment reversal. The effective date cannot be set in the future.
Select a reason for the payment reversal.
(Optional) Enter notes for the payment reversal.
Click Reverse Payment.