General Log. Includes information about general application events.

Windows XP:

C:\Documents and Settings\user\Application Data\Oracle\CRM Desktop for IBM Notes\Profile\Logs\GeneralLog

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRMDesktop\Profile\Logs\GeneralLog

CRM Desktop stores the first general log file as log.0000.txt. If this first file reaches 10 MB, then it creates a new file and increments the name of this file by 1. For example, log.0001.txt. A maximum of eight files can exist. If the eighth file reaches 10 MB, then CRM Desktop deletes the oldest General Log.

Exception Log. Includes information about CRM Desktop exceptions. These log files are for Oracle internal use only.

Windows XP:

C:\Documents and Settings\user\Application Data\Oracle\CRM Desktop for IBM Notes\Profile\Logs\ ExceptionLog

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRM Desktop for IBM Notes\Profile\Logs\ExceptionLog

CRM Desktop stores the first exception log file as ex_trace.0000.txt. If this first file reaches 10 MB, then it creates a file and increments the name of this file by 1. For example, ex_trace.0001.txt. A maximum of eight files can exist. If the eighth file reaches 10 MB, then CRM Desktop deletes the oldest file.

Crash Log. Includes information about IBM Notes and CRM Desktop add-in failures.

Windows XP:

C:\Documents and Settings\user\Application Data\Oracle\CRM Desktop for IBM Notes\Profile\Logs\CrashDump

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRM Desktop for IBM Notes\Profile\Logs\CrashDump

A maximum of 48 crash log files can exist. If 48 files exist, and if CRM Desktop must create another crash log, then it deletes the oldest file.

SOAP Log. Includes information about requests that CRM Desktop sends to the Siebel Server and replies that it receives from the Siebel Server.

Windows XP:

C:\Documents and Settings\user\Application Data\Oracle\CRM Desktop for IBM Notes\Profile\Logs\SoapDump

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRM Desktop for IBM Notes\Profile\Logs\SoapDump

A maximum of 48 SOAP log files can exist. If 48 SOAP log files exist, and if CRM Desktop must create another SOAP log file, then it deletes the oldest SOAP log.

Synchronization Log. Includes synchronization events.

Windows XP:

C:\Documents and Settings\user\Application Data\Oracle\CRM Desktop for IBM Notes\Profile\Logs\SyncDump

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRM Desktop for IBM Notes\Profile\Logs\ SyncDump

A maximum of 48 synchronization log files can exist. If 48 files exist, and if CRM Desktop must create another file, then it deletes the oldest file.