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Troubleshooting Problems That Occur During Synchronization

This topic describes how to troubleshoot problems that occur during synchronization. For more information, see How Siebel CRM Desktop Handles Synchronization Errors.

Resolving Exceeded Row Size Problems

The user might encounter an error that is similar to the following during the initial synchronization:

There were more rows than could be returned. Please refine your query to bring back fewer rows.

Siebel CRM Desktop returns this message because the number of records that the synchronization query attempts to return is larger than the allowable maximum.

To resolve an exceeded row size problem

1. Change the value for the DSMaxFetchArraySize parameter.

   For more information, see Step 2.

2. Notify users to synchronize data.
3. If the problem persists, then get help from Oracle.

   For more information, see Getting Help From Oracle