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Controlling How Siebel CRM Desktop Handles Email Attachments

IBM Notes stores the IBM Notes email message and any attachments that this email contains in a message. The user can do one of the following to control how CRM Desktop handles an email attachment:

• Use the CRM Desktop - Options dialog box while using the First Run Assistant.
• Right-click the CRM Desktop icon in the system tray, choose Options, and then click the Advanced tab in the CRM Desktop - Options dialog box.

You can also use the Windows Registry to control how CRM Desktop handles an email attachment.

To control how Siebel CRM Desktop handles email attachments

1. Open the Windows Registry and then locate the following key:

   HKEY_CURRENT_USER\Software\Oracle\CRM Desktopfor IBM Notes

   For more information, see Using the Windows Registry to Control Siebel CRM Desktop.

2. Set the MailProcessing:AttachmentsHandling key to one of the following values:

   Value	Description
   1	Attach the file attachments that the messagecontains to the Siebel CRM activity.
   0	Do not attach anything to the Siebel CRM activity.