Siebel CRM Desktop for IBM Notes Administration Guide > Administering Siebel CRM Desktop > Controlling the Behavior of Siebel CRM Desktop >

Using the Windows Registry to Control Siebel CRM Desktop

You can use Windows Registry keys to control Siebel CRM Desktop behavior. For example, you can specify the following items:

• Directory paths
• Passwords
• Synchronization parameters
• Connection timeouts
• Host names
• Ports
• Credentials

If you must reinstall CRM Desktop at some point in the future, then during this installation CRM Desktop deletes any changes you have made to the registry.

CAUTION:  Modifying the Windows Registry can cause serious and permanent problems that you might not be able to resolve. You must be very careful to make only the modifications you require, and that the modifications you make do not negatively affect functionality or performance.

For more information, see Changes That Siebel CRM Desktop Makes in the Windows Registry.

To use the Windows Registry to control Siebel CRM Desktop

1. In Microsoft Windows, choose Start and then click Run.
2. In the Run dialog box, enter REGEDIT and then click OK.
3. Add or modify Windows Registry keys, as necessary.

   To automate changes to Windows Registry keys, you can use an administrative tool, such as Systems Management Server or Marimba.

   For information about the keys you can change, see Registry Keys You Can Use with Siebel CRM Desktop.

Configuring Siebel CRM Desktop to use HTTPS

You can configure the URL protocol to use HTTPS (Hypertext Transfer Protocol Secure). For more information, see Setting the URL for the Siebel Server.

To configure Siebel CRM Desktop to use HTTPS

1. Open a Windows command line, and then type regedit.exe.

   For more information, see Using the Windows Command Line to Set Optional Parameters.

2. Set the Siebel:Protocol registry key to https.

   For more information, see Registry Keys That Affect Credentials.

Overriding Windows Registry Keys That Locate the Siebel Server

You can use values in the Ln_connector_configuration.xml file to override the following registry settings:

• Siebel:ComponentName
• Siebel:RequestSuffix

The CRM Desktop add-in uses these entries to locate the Siebel Server. For more information, see Setting the URL for the Siebel Server and Using the Windows Registry to Control Siebel CRM Desktop.

CAUTION:  You cannot use the Login dialog box of the CRM Desktop add-in to edit the name and suffix of the server component. If the customization package includes values that cause the server connection to fail, then you must edit these values manually in the Windows Registry on the client computer.

To override Windows Registry keys that locate the Siebel Server

• Modify the following default_settings tag that resides in the platform tag of the Ln_connector_configuration.xml file:

  <setting name="Siebel:ComponentName" type="string_or_int"> new_value</setting>

  where:

  • setting name is the registry setting that CRM Desktop must override.
  • type is the key type. CRM Desktop supports the following types:
    • string. Specifies a string value.
    • int. Specifies an integer value.
  • new_value is the value that overrides the registry setting.

The default_settings tag and all attributes in the default_settings tag are optional. For more information, see XML Code That Customizes Synchronization.