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Changes That Siebel CRM Desktop Makes During Installation


This topic describes changes that Siebel CRM Desktop makes during installation. It makes these changes to the file system, Windows Registry, and settings in IBM Notes.

Where Siebel CRM Desktop Stores Data in the File System

Siebel CRM Desktop places most files that it requires in the following folder:

APPDATA\Oracle\CRM Desktopfor IBM Notes\Profile\

where:

  • APPDATA is an environment variable that the operating system automatically sets.

For example, in Windows XP, CRM Desktop places most files that it requires in the following folder:

\Documents and Settings\username\Application Data\Oracle\CRM Desktopfor IBM Notes\Profile

You can change this directory. For more information, see Setting the Installation Directory of the CRM Desktop Add-In.

Table 4 describes where CRM Desktop stores data in the file system when the client runs on Windows XP.

Table 4. Example of Where Siebel CRM Desktop Stores Data in the File System
Windows XP Folder on Client
Description

\Documents and Settings\username\Application Data\Oracle\CRM Desktop for IBM Notes\bin

CRM Desktop saves the following information:

  • Add-in dll files.
  • Resources that binary files use.
  • Microsoft Visual Studio run-time libraries.
  • Help files.

\Documents and Settings\username\Application Data\Oracle\CRM Desktop for IBM Notes\Profile

CRM Desktop saves the following information:

  • The Data folder. This folder includes package files.
  • CRM Desktop log files.
  • Various database files.

\Documents and Settings\username\Application Data\Oracle\CRM Desktopfor IBM Notes\Profile\Data

XML, DXL files, and JavaScript files of the customization package. For more information, see Files in the Customization Package.

\Documents and Settings\username\Application Data\Oracle\CRM Desktop for IBM Notes\Profile\Logs

For more information, see Log Files You Can Use with Siebel CRM Desktop.

Temp\

When you download the customization package CRM Desktop places some files in a temporary directory.

Changes That Siebel CRM Desktop Makes in the Windows Registry

CRM Desktop adds registry entries differently depending on one of the following options that you choose when you install the CRM Desktop add-in:

  • Anyone Who Uses This Computer. CRM Desktop adds registry entries in the following registry keys:
    • HKEY_LOCAL_MACHINE\Software\Oracle\CRM Desktop
    • HKEY_CURRENT_USER\Software\Oracle\CRM Desktop for the user who is currently logged in
  • Only For Me. CRM Desktop adds registry entries only in the following registry key
    • HKEY_CURRENT_USER\Software\Oracle\CRM Desktop

For more information, see Installing the CRM Desktop Add-In.

These settings include the following information:

  • General settings for CRM Desktop, such as login information.
  • In the Logging subkey, logging settings that CRM Desktop uses to tune logging behavior.

CRM Desktop registers COM classes in the Windows Registry when you install CRM Desktop. For more information about Windows Registry settings that Microsoft Windows requires to register COM classes, see the topic about Registering COM Applications at the Microsoft Developer Network Web site.

For more information, see Using the Windows Registry to Control Siebel CRM Desktop.

Changes That Siebel CRM Desktop Makes to Settings in IBM Notes

Siebel CRM Desktop adds the following items to the IBM Notes Personal Address Book (PAB) file, which is the local names.nsf file:

  • Custom folders
  • Custom views
  • Custom objects
  • Custom forms
  • Custom Script libraries
  • Custom agents
  • Custom database script
  • Custom image resources

CRM Desktop patches some of the existing views in the Personal Address Book and native forms in the Mail Database. It does this regardless if the database resides locally or on the Domino Server.

CRM Desktop runs as a IBM Notes add-in, so it must register with IBM Notes. For more information about registering a IBM Notes add-in, see the technical documentation at the IBM Notes web site at wwwsupport.ibm.com.

For more information, see How Siebel CRM Desktop Stores Siebel CRM Data.

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