Siebel CRM Desktop for IBM Notes Administration Guide > Installing Siebel CRM Desktop >

Overview of Installing the CRM Desktop Add-In

This topic describes an overview of installing the CRM Desktop add-in. It includes the following topics:

• Changes That Siebel CRM Desktop Makes During Installation

An installation package is a package that contains a Windows Installer (msi) file. Siebel CRM Desktop provides you with this file, and you can use it to install the CRM Desktop add-in on the client computer. It includes the following data:

• The installation information for the CRM Desktop add-in
• The predefined resource files and images for all languages that CRM Desktop supports

You can deploy CRM Desktop through third-party deployment software that you choose. You can use the distribution criteria in these products to distribute software to any group of users, operating systems, domains, workgroups, and so on. System Center Configuration Manager (SCCM) from Microsoft is an example of deployment software. To deploy the CRM Desktop add-in to multiple users, you can use deployment software to create a collection and then distribute the distribution package. A collection is the list of users, computers, workgroups or domains where you must distribute the software.

You can use third-party deployment software to do an installation in the background or to do a removal that uses the default installation parameters. With some deployment software, you can specify various installation parameters.

CRM Desktop displays the First Run Assistant after you complete the installation and the user starts IBM Notes. For more information, see Customizing the First Run Assistant.

For more information about using Systems Management Server, see the documentation at the Microsoft TechNet web site.