Siebel CRM Desktop for IBM Notes Administration Guide > Controlling Synchronization > Controlling Synchronization Time, Day, and Size >

Controlling the Synchronization Intervals That Display in the Synchronization Tab

This topic describes how to control the synchronization intervals that Siebel CRM Desktop displays in the Synchronization tab of the CRM Desktop - Options dialog box.

To control the synchronization intervals that display in the Synchronization tab

1. Use an XML editor to open the platform_configuration.xml file.

   For more information, see Files in the Customization Package.

2. In the initialization_script-CDATA section, add the following code:

   <initialization_script>
     <![CDATA[
   application.settings.set("CustomSyncPeriods", "10 = page-sync-periods-10-minutes; 20 = page-sync-periods-20-minutes; 30 = page-sync-periods-30-minutes; 60 = page-sync-periods-1-hour; 1440 = page-sync-periods-1-day");
     ]]>
   </initialization_script>

   where:

   • The following code describes an interval in minutes and a resource string that you add in Step 4:

   10 = page-sync-periods-10-minutes

3. Save and then close the platform_configuration.xml file.
4. Use an XML editor to open the Ln_package_res.xml file and then add the following code:

   <str key="page-sync-periods-10-minutes">Every 10 minutes</str>
   <str key="page-sync-periods-20-minutes">Every 20 minutes</str>
   <str key="page-sync-periods-30-minutes">Every 30 minutes</str>
   <str key="page-sync-periods-1-hour">Once an Hour</str>
   <str key="page-sync-periods-1-day">Once a Day</str>

   For more information, see Controlling the Predefined Synchronization Intervals.

5. (Optional) Set the default synchronization mode.

   For more information, see Synchronizing All Changes or Only Local Changes.

6. Republish the customization package on the Siebel Server.

   For more information, see Republishing Customization Packages.

Controlling the Predefined Synchronization Intervals

The following values come predefined for a Synchronize All Changes session:

• 60 minutes (One time for each hour)
• 720 minutes (Two times for each day)
• 1440 minutes (One time for each)
• 10080 minutes (One time for week)

The following values come predefined for a Synchronize Local Changes session:

• 10 minutes (Every ten minutes)
• 20 minutes (Every twenty minutes)
• 30 minutes (Every thirty minutes)
• 60 minutes (Every sixty minutes)

Resource strings in the Ln_package_res.xml file determine the predefined synchronization intervals. You can customize these intervals. For example, the following resource string controls synchronization to occur every 10 minutes:

<str key="page-sync-periods-10-minutes">Every 10 minutes</str>

How Siebel CRM Desktop Automatically Synchronizes If it Is Offline

If Siebel CRM Desktop is offline during a scheduled synchronization, then it does not run synchronization automatically. It runs the next synchronization according to the predefined schedule. For example, assume the automatic full synchronization is scheduled to run one time for each day. If the next synchronization occurs at 8:00 P.M., and if CRM Desktop is offline at 8:00 P.M., then it does not run the synchronization. The next automatic full synchronization occurs at 8:00 P.M. on the next day.