Siebel CRM Desktop for IBM Notes Administration Guide > How Siebel CRM Desktop Maps Fields Between Siebel CRM Data and IBM Notes Data >

How Siebel CRM Desktop Maps Fields Between Siebel CRM Activities and IBM Notes Emails


Table 41 describes how Siebel CRM Desktop maps fields between a Siebel CRM activity and the IBM Notes email.

Table 41. How Siebel CRM Desktop Maps Fields Between a Siebel CRM Activity and the IBM Notes Email
Siebel CRM Field
Required
IBM Notes Field

Type

Yes

One of the following:

  • If the user is the receiver, then Email - Inbound
  • If the user is the sender, then Email - Outbound

Description

No

Email Subject

Display

Yes

Changes to Communication and Activities. This value is the default value.

Email Attachment Flag

No

Changes to Y. This value is the default value.

Email BCC Line

No

Email BCC Line

Email Body

No

Email Body

Email CC Line

No

Email CC Line

Email Sender Address

No

CRM Desktop maps part of the value in the From Line to the Email Address. For example, assume the From Address includes the following address:

Jane Smith, or Jane Smith <jane.smith@example.com>

In this example, CRM Desktop resolves the Email Sender Address to the following address:

jane.smith@example.com

Email Sender Name

No

CRM Desktop maps part of the From Line to the Display Name. For example, using the example from the Email Sender Address, the Email Sender Name resolves to Jane Smith.

Email To Line

No

Email To Line.

Priority

No

Importance.

CRM Desktop applies the following mapping:

  • 1-ASAP in Siebel CRM data is ASAP in IBM Notes
  • 2-High in Siebel CRM data is High in IBM Notes
  • 3-Medium in Siebel CRM data is Normal in IBM Notes
  • 4-Low in Siebel CRM data is Low in IBM Notes

For more information, see How Siebel CRM Desktop Maps the Priority Field.

Account Id

No

The Primary account association that the user specifies when the user creates the activity.

Opportunity Id

No

The opportunity association that the user specifies when the user creates the activity.

Attachment

No

The original email that CRM Desktop saves as an attachment to the activity.

Siebel CRM Desktop for IBM Notes Administration Guide Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.