Siebel CRM Desktop for IBM Notes Administration Guide > Customizing Siebel CRM Desktop > Customizing UI Behavior >

Customizing the Email Address of the Support Team

The defines various resources for the customization package. In this file, you can specify the email address of the support team where the user sends feedback.

To customize the email address of the support team

1. Use an XML editor open the Ln_package_res.xml file.
2. Modify the following code of:

   <!-- Feedback page -->
     <str key="support_email">email_address</str>

   where:

   • email_address is the email address where Siebel CRM Desktop sends requests for support

     For example:

   <str key="support_email">support@example.com</str>

If the user clicks Send Feedback on the Feedback tab in the Options dialog box, then CRM Desktop does the following work:

• Opens a new email message.
• Automatically enters the value that you specify in the support_email variable. It enters this information in the To line of this email message.

If the user clicks the Send Feedback button on the Feedback tab in the Options dialog box, and if you do not specify the email address, then CRM Desktop opens the email without an email address in the To line. CRM Desktop does not come predefined with a support email address. You must specify it.

The example in this topic describes how to configure security rules to make accounts read-only.

3. Open IBM Domino Designer, open the SBL.SecurityRules script library, and then choose the AccountSecurityRule class.asdf

   For more information, see Opening IBM Domino Designer.

4. Make sure the AccountSecurityRule class includes the following code. If it does not include this code, or if the AccountSecurityRule class does not exist, then add it now:

   '===========================================================================
   ' AccountSecurityRule
   ' Class that represents
   '===========================================================================
   Public Class AccountSecurityRule As SiebelSucurityRule
     Sub New
       m_RequiredPrimaryType = "Position"
     End Sub
     
     Public Sub LinkAccess(docEx As DocumentEx, linkCtx As ContextLink, result As LinkAccessItem)
       Me.TerritoryAndPrimaryPositionLinkAccess docEx, linkCtx, result
     End Sub
   End Class

   where:

   • Public Class AccountSecurityRule As SiebelSucurityRule configures CRM Desktop to get the logic for this rule from the SiebelSucurityRule class.