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Controlling How Siebel CRM Desktop Pins Objects

CRM Desktop pins all objects that the Online Lookup feature brings into the client. CRM Desktop pins these items for one week, by default It removes these pinned items from the client after one week, including the record and any links to the record. You can change this default duration value

Controlling How Long Siebel CRM Desktop Pins Objects

This topic describes how to change the default value that determines how long CRM Desktop pins an object.

To control how long Siebel CRM Desktop pins an object

1. Use a JavaScript editor to open the online_lookup_sbl.js file.
2. Locate the following code:

   online_lookup_sbl.superclass.constructor.apply(this, arguments);

3. Add the following line following the code that was located in Step 2.

   this.options.pinned_object_lifetime = pin_time;

   where:

   • pin_time specifies the number of seconds to pin an item. Note the following:
     • The default value is 604800, which is seven days.
     • One day is 86400.
     • You can specify -1 (negative one) to pin objects forever.