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Troubleshooting Problems That Occur When You Customize Siebel CRM Desktop

To resolve a problem that occurs when you customize Siebel CRM Desktop, look for it in the list of symptoms or error messages in Table 14.

Table 14. Problems That Occur When You Customize Siebel CRM Desktop
Symptom or Error Message
Solution

After you add a new field to a CRM Desktop form, CRM Desktop displays an error that is similar to the following:

Updating error of object name object on storage {CEDC3D49-DDBB-93A2-4992-E5B2CAE62932}: object_locked (Conversion of input Message to Property Set failed with the error : Cannot convert XML Hierarchy to Integration Object Hierarchy. (SBL-EAI-04111)

This error occurs if the definition of an integration object in the Siebel Runtime Repository does not match the definition of the custom CRM Desktop form.

Deploy your changes to the Siebel Runtime Repository.
      
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