Siebel CRM Desktop for IBM Notes Administration Guide > Customizing Authentication >

Overview of Customizing Authentication

This topic describes an overview of single sign on for Siebel CRM Desktop. It includes the following topics:

• Authentication That Comes Predefined with Siebel CRM Desktop
• Types of Authentication That You Can Use With CRM Desktop SSO
• Single Sign On Services That CRM Desktop SSO Supports

CRM Desktop SSO (CRM Desktop Single Sign On) is a single sign on feature that allows the user to log in to CRM Desktop one time and use CRM Desktop features without being prompted to log in again to gain access to features that use access control. It allows you to implement single sign on for the CRM Desktop client. It uses the Web transport protocol and the HTTP or HTTPS protocol. It supports standard Web browser functionality, such as HTTP forms, cookies, and process redirects. It provides the following capabilities:

• Customizable architecture. You can install CRM Desktop SSO as an add-on. Beginning with Siebel CRM Desktop version 3.1, the CRM Desktop installer automatically includes CRM Desktop SSO.
• Supports your existing Web single sign on feature. You can customize CRM Desktop SSO so that it works in your network topology and for mobile or remote access.
• Supports your custom user interface. You can use CRM Desktop SSO that is automated and transparent to the user. You can also use it with a custom authentication screen that you already use, perhaps that includes your company branding.
• Supports typical login name and password authentication or custom authentication that requires more than just a login name and password.
• Handles single sign on, session, and network errors in a way that is transparent to the user.

Unless noted otherwise, support for features that this chapter describes begins with Siebel CRM Desktop version 3.1.