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Authentication That Comes Predefined with Siebel CRM Desktop

This topic describes authentication that comes predefined with Siebel CRM Desktop.

Direct Connection

Siebel CRM Desktop can connect to an unprotected EAI (Enterprise Application Integration) endpoint for a direct connection. It comes predefined to use direct connection. For more information, see About Authentication and Session Management.

Figure 14 includes the dialog box that CRM Desktop displays for a direct connection. This dialog box allows the user to enter the user name and password.

Figure 14. Dialog Box That CRM Desktop Displays for a Direct Connection

Single Sign On

CRM Desktop SSO can protect EAI on the client. In this situation, CRM Desktop SSO displays a dialog box that is identical to the dialog box in Figure 14 except the user sets the Auth Type field to SSO and the Siebel:SSOUser parameter determines if CRM Desktop SSO enables the User Name field. For more information, see Registry Keys That Control SSO for Credentials.

If you configure CRM Desktop SSO to use interactive authentication, then it displays another dialog box after the user clicks Login in the CRM Desktop-Login dialog box. Figure 15 includes an example of this second dialog box. For more information, see Types of Authentication That You Can Use With CRM Desktop SSO.

Figure 15. Example Dialog Box That CRM Desktop SSO Displays for Interactive Authentication