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Customizing Field Mapping

The siebel_basic_mapping.xml file describes objects you can add to Microsoft Outlook. It defines mapping between a Siebel CRM field and the Outlook field. You can also extend a set of fields that native Outlook objects reference. Each object description includes the following information:

• The forms_xx file defines the forms. The siebel_basic_mapping file identifies the form that each object uses.
• The icons that Siebel CRM Desktop uses to display the object. CRM Desktop uses these icons in Outlook views.
• The folder name for the object in the Outlook navigation pane.
• A set of custom Outlook views that CRM Desktop applies to the Outlook view.

For more information, see XML Code That Maps a Field.