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Customizing Views

The views.xml file describes the view configurations that Siebel CRM Desktop uses in CRM Desktop forms and in Outlook views. Each Outlook view uses an XML file that is native to Outlook. CRM Desktop modifies these native Outlook views so that it can display Siebel CRM data. For example, it predefines the Siebel Accounts view in Outlook that it displays in the Accounts folder. For more information about:

• Customizing a view in CRM Desktop, see XML Code That Customizes Views.
• Customizing a view that is native in Outlook, see the Microsoft Outlook documentation on the Microsoft Web site.