Understanding Learning Requests
Learning requests enable users to request new courses and classes. A learning request could be made in any of the following situations:
Learning is not available at all.
Learning exists, but the user is unable to find a class to enroll in.
Learning exists, and all classes are full or waitlisted, and the user would like to request additional sessions.
Administrators and managers can submit learning requests for groups of learners by requesting a specific number of seats or by naming learners individually. Learners can also submit requests on their own behalf. When submitting a learning request, the requester can enter preferences, such as preferred dates, times, and delivery method. You can configure the types of information to collect in the requests.
Learning Request Management
Administrators can use the Maintain Learning Requests component to review learning requests submitted for their learning environment and determine what action to take, such as create a new class and enroll learners, recommend existing learning, or let the requestor know that no learning will be offered for their request. Administrators can also modify and delete requests. Notifications can be sent when a request is denied, can be fulfilled by an existing class, or can be met through a new offering.
Learning Request Activation and Thresholds
When submitting learning requests, administrators, managers, and learners can request a new class for an existing course only if that item is configured to accept learning requests. To enable learning requests for a particular course, use the Item - Details page.
Learning request thresholds enable the system to automatically notify administrators when a specified number of requests are submitted for a particular course. You can set this threshold on the Install Defaults - Enrollment page and override this value for a particular learning environment on the Learning Environment - Defaults page. Administrators can also override the threshold for a given course. To generate the notifications, you must run the Threshold Notifications process (LM_LRQ_TNOTF) process.
Learning Requests and Training Plans
If you use Enterprise Learning Management to create training plans, you can use learning requests to forecast the demand for training.
(FRA) Administrators can specify the number of employees that a request represents by various learning request criteria such as gender, age bracket, learning classification, and employee category. This information is included in the training plan reports.