Printing Incident Tickets

Use this procedure to print an Incident Ticket.

To print an Incident Ticket:

1. Log in to Oracle Advanced Support Platform.

   The Oracle Advanced Support Platform Home appears.

2. Click Advanced Monitoring.

   The Advanced Monitoring page appears.

3. From the Incident tab, select Search IM Tickets.

   The Search IM Tickets page appears.

4. Locate the Incident Ticket, then click the Print Ticket icon.

   The Print IM Ticket page appears for the selected Incident Ticket in a new window, displaying the following information:

   • Ticket Detail

   • WorkLog

   • EventLog

   • Attachments

5. Use your browser print function to print the Incident Ticket.