7 Using Change Management

This chapter describes change management capabilities in Oracle Advanced Support Platform.

It covers the following topics:

• About Change Management

• Creating Change Management Tickets

• Searching Change Management Tickets

• Viewing Change Management Tickets

• Updating Change Management Tickets

• Assigning Change Management Tickets

• Submitting Change Management Tickets

• Scheduling Change Management Tickets

• Approving Change Management Tickets

• Creating and Managing an Approval Matrix

• Starting Change Management Tickets

• Completing Change Management Tickets

• Closing a Change Management Ticket

• Cancelling Change Management Ticket

Note:

If you cannot see the Advanced Monitoring tab when you log in to Oracle Advanced Support Platform, contact your Oracle Advanced Support Platform customer user administrator.