3 Resetting a Forgotten Password

In most cases, users are able to reset their own password via the "Forgot Your Password?" link on the Login page. Users can provide their customer code, login name, and email address to receive an email with further instructions on how to reset their password.

Reset a Password

The System Administrator can reset the password for users who have forgotten their customer code, login name, or email address.

Note:

Upon resetting a user account or password, the user receives an email notifying them of the change. By default, the email directs the user to contact ClearTrial Support for any questions or issues. If you prefer that your users contact an internal support team, please notify ClearTrial Support or your Clinical Services Manager to have the email message changed.

To reset a password:

1. Select Users from the Admin menu.

   The User List Screen is displayed.

2. Highlight the user and click the Edit Password button.

3. Click Save to assign the user a randomly generated password or click the Set Password link to enter a password.

   The user receives an email informing them of the updated password, but the email does not disclose the new password. You have to inform the user of their temporary password.

4. Upon logging in, users are forced to change the password.

Resetting an Account

To reset an account:

1. Select Users from the Admin menu.

   The User List Screen is displayed.

2. Highlight the user name and click the Reset Account button.

   A message confirming the account reset is displayed.

3. Click OK to reset the account.

   An email is sent to the user informing them of the account reset.

Note:

If your organization does not allow user account information to be sent through email, upon clicking OK in Step 3, you are shown the user's temporary password. Please communicate this password to the user through a secure form of communication.