| Class | Description |
|---|---|
| AgentEvent |
Event class that encapsulates the base information for agent related event activities.
|
| AgentEventDroplet |
This droplet class can be used to create and send agent events from pages.
|
| AgentMessageSource | |
| AgentMessagingTools |
The class contains the configurations and utility methods for creating and
sending agent events.
|
| AgentSessionEndEvent |
Event indicating an Agent's session has ended.
|
| AgentSessionEndListener |
This class sends and AgentSessionEndEvent when a session ends.
|
| CallEvent |
CallEvent class extends AgentEvent and adds callId, startTime and endTime properties
|
| CallEventListener |
CallEventListener listens to Call events.
|
| CallLogEntry |
CallLogEntry wraps a CallEvent object.
|
| CallLogEntryGenerator |
CallLogEntryGenerator generates a CallLogEntry
|
| ItemUpdateAgentEvent |
Agent event for capturing an update to an item.
|