Service Center is a UI console that agents use when working with customers. The functionality of the console is determined by the applications that are installed in your environment. The following applications use, work or are displayed within Service Center:
Oracle ATG Web Commerce Service Center – allows agents to assist customers with purchases from a Commerce environment. Information is presented on both customers and orders, as well as catalogs, price lists and promotions. For additional information, refer to the Commerce Service Center Installation and Programming Guide
ATG Ticketing – allows agents to create, work with, and track work that is performed for Commerce Service Center. Allows supervisors to monitor and manage escalations, as well as to assign work. For additional information, refer to the Ticketing User Guide