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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Getting Started
1.1
What is RUEI?
1.1.1
Data Collection
1.1.2
Product Architecture
1.2
Security
1.3
Connection Options
1.3.1
Copy Ports
1.3.2
TAPs
1.4
Installation Options
1.5
Local and Remote Database Installations
1.6
Scaling Scenarios
1.7
Server Requirements
1.7.1
Single-Server Requirements
1.7.2
Reporter Requirements
1.7.3
Collector Requirements
1.7.4
Processing Engine Requirements
1.7.5
Deployment Best Practices
1.7.6
Data Retention Policies
1.7.7
Full Session Replay Storage Requirements
1.7.8
Memory Requirements
1.8
Software Requirements
1.9
Network Requirements
1.10
Client Requirements
2
Installing the RUEI Software
2.1
Prerequisites
2.1.1
Planning the Software Installation Location
2.1.2
Configuring the Network Interface
2.1.3
Operating System Security Configuration
2.1.4
Verify NTP Daemon Operation
2.1.5
Installing the RUEI Prerequisites
2.1.6
Installing All Requirements Using a Yum Repository (Alternative)
2.1.7
Oracle Database Installation
2.2
Obtaining the RUEI Software
2.3
Unpacking the RUEI Software
2.4
Generic Installation Tasks
2.4.1
The RUEI Configuration File
2.4.2
Installing Java
2.5
Remote Collector Installation
2.6
Reporter Installation
2.6.1
Installing the Apache Web Server and PHP
2.6.2
Installing the Oracle Database Instant Client
2.6.3
Installing the php-oci8 Module
2.6.4
Installing the Zend Decoder
2.6.5
Creating the Reporter Database Instance
2.6.6
Installation of the Reporter Software
2.7
Configuring the Network Interface
2.8
Enabling International Fonts (Optional, but Recommended)
2.9
Mail (MTA) Configuration (Optional, Reporter Only)
2.10
SNMP (Reporter Only)
2.10.1
Configuring SNMP for RUEI
2.11
Configuring Automatic Browser Redirection (Optional)
2.12
Configuring Reporter Communication (Split-Server Setup Only)
2.13
Verifying Successful Installation of RUEI
3
Upgrading to RUEI 12.1.0.4
3.1
Changes to Data Representation in RUEI 12.1.0.4
3.1.1
Changes in BI Export
3.2
KPI Values
3.3
XPath Support
3.4
Increased Database Space Requirements
3.5
Default Tablespace Modes
3.6
Upgrading application.name and application.page-group Filters
3.7
Framework Exception Downloads
3.8
Settings Within the ruei.conf File
3.9
Upgrading From RUEI 11.1 to 12.1.0.4
3.9.1
Upgrading the Reporter System
3.9.2
Upgrading the Remote Collector System(s)
3.9.3
Upgrading Historical Data
3.10
Rolling Back to Version 11.1
3.10.1
Rolling Back Remote Collector Systems
3.11
Upgrading From RUEI 12.1.0.
x
to 12.1.0.4
3.11.1
Upgrading the Reporter System
3.11.2
Upgrading the Remote Collector System(s)
3.11.3
Upgrading the Processing Engine System(s)
3.11.4
Upgrading Historical Data
3.12
Rolling Back to Version 12.1.0.
x
3.12.1
Rolling Back Remote Collector Systems
3.12.2
Rolling Back Processing Engine Systems
4
Installing and Configuring SSO Authentication Integration
4.1
Turning off the Default Web Server
4.2
Reporter System Without Local Database
4.2.1
Creating the Oracle User
4.2.2
Setting up the Oracle HTTP Server Environment
4.2.3
Creating the Installation Directory
4.3
Reporter System With Local Database
4.4
Installing Oracle HTTP Server
4.5
Registering RUEI with the Oracle SSO Server
4.5.1
Registering with Oracle SSO Version 10.1.4
4.5.2
Registering with Oracle SSO Version 11.1
4.6
Verifying the Oracle HTTP Server Configuration
5
Configuring RUEI
5.1
Introduction
5.2
Performing Initial RUEI Configuration
5.3
Configuring Collector Systems
5.3.1
Resetting Collector Systems
5.4
Performing Post-Installation Configuration
5.4.1
Specifying the Cookie Technology
5.4.2
Adding/Uploading HTTPS SSL Keys
5.4.3
Specifying How Users are Identified
5.4.4
Defining Applications and Page Identification
5.4.5
Specifying the Scope of Monitoring
5.4.6
Authorizing Initial Users
5.5
Verifying and Evaluating Your Configuration
5.5.1
Viewing a Traffic Summary
5.5.2
Confirming Data Collection
6
Configuring the Oracle Access Manager
6.1
Creating an OAM Access Gate for RUEI
6.1.1
Configuring the OAM_REMOTE_USER Header Variable
6.2
Downloading and Installing the Access Gate Software
6.3
Configuring the Access Gate Software on the RUEI Server
6.4
Configuring the Required Session Traffic Definitions
7
Installing Processing Engines
7.1
Prerequisites
7.1.1
Planning the Software Installation Location
7.1.2
Operating System Security Configuration
7.1.3
Verify NTP Daemon Operation
7.1.4
Installing the RUEI Prerequisites
7.1.5
Oracle Database Software Installation
7.2
The RUEI Configuration File
7.3
Processing Engine Installation
7.3.1
Creating Groups and Users
7.3.2
Installing the Oracle Database Instant Client
7.3.3
Creating the Processing Engine Database Instance
7.3.4
Installation of the Processing Engine Software
7.4
Configuring Processing Engine Communication
7.4.1
Configuring the SSH Connections
7.4.2
Configuring the Database Link Connections
7.5
Registering Processing Engines
7.6
Configuring Multiple Processing Engines
8
Configuring a Failover Reporter System
8.1
Introduction
8.2
Preparing the Primary Reporter
8.3
Installing the Secondary Reporter
8.4
Configuring Reporter Failover
8.5
Initiating Reporter Failback
9
Configuring a Failover Collector System
9.1
Introduction
9.2
Installing the Secondary Collector
9.3
Configuring the Secondary Collector
9.4
Initiating Collector Failback
10
Configuring a Failover Processing Engine System
10.1
Introduction
10.2
Preparing the Primary Processing Engine
10.3
Installing the Secondary Processing Engine
10.4
Configuring Processing Engine Failover
10.5
Instigating Processing Engine Failback
A
Installing the Oracle Database Software
A.1
Download the Oracle Database Software
A.2
Operating System Prerequisites
A.3
Creating the Database User Accounts and Groups
A.4
Configuring the Kernel Parameter Settings
A.5
Setting Shell Limits for the Oracle User
A.6
Creating the Database Directory
A.7
Configuring the Oracle User's Environment
A.8
Creating an Oracle init Script File
B
Generic Database Instance Setup
B.1
Overview
B.2
Creating the Database Instance
B.3
Creating Tablespaces
B.4
DRCP Connection Pooling
B.5
Rescheduling Oracle Database Maintenance
B.6
Installing SQL Packages
B.7
Creating the RUEI Database User
B.8
Setting up the Connection Data
B.9
Setting up the Oracle Wallet
C
Setting up an Alternative Enriched Data Export Database Instance
C.1
Introduction
C.2
Setting up the Alternative Database Instance
C.2.1
Creating the Database Instance
C.2.2
Using Compressed Tablespaces
C.2.3
Rescheduling Oracle Database Maintenance
C.2.4
Creating the RUEI Database User
C.2.5
Setting up DRCP Connection Pooling
C.3
Connecting the RUEI Systems to the Alternative Database Server
C.3.1
Setting up the Connection Data
C.3.2
Setting up the Oracle Wallet
C.3.3
Editing the RUEI Configuration File
D
Setting up a Connection to the Enterprise Manager Repository
D.1
Introduction
D.2
Setting up the Connection Data
D.3
Setting up the Oracle Wallet
E
The ruei-check.sh Script
F
Verifying Monitored Network Traffic
F.1
Introduction
F.2
Creating Traffic Snapshots
F.3
Analyzing Traffic Information
G
Troubleshooting
G.1
Running the ruei-check.sh Script
G.2
ORA-12805: Parallel Query Server Died Unexpectedly
G.3
The ruei-prepare-db.sh Script Fails
G.4
Starting Problems
G.5
Data Collection Problems
G.6
Data Processing Problems
G.7
E-Mail Problems
G.8
SSL Decryption Problems
G.9
Missing Packages and Fonts Error Messages
G.10
ORA-xxxxx Errors
G.11
Oracle DataBase Not Running
G.12
General (Non-Specific) Problems
G.13
Network Interface Not Up
G.14
OAM-Related Problems
G.15
ruei-check.sh Script Reports PHP Timezone Error
G.16
ORA-00020: maximum number of processes (%s) exceeded
G.17
rsync Fails When user@ Argument not Specified
G.18
ORA-00600 Error Reported
H
Installation Checklist
I
Removing RUEI From Systems
J
Third-Party Licenses
Index
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