Application Guide for Oracle Self-Service E-Billing (Business Edition) > Statement Presentment >

Disputing a Transaction

Use the Dispute a Transaction use case to allow a user to dispute a specific transaction.

Main Path for Disputing a Transaction

1. The user selects the dispute link on the Categorize Transaction page. The UI displays the Disputes page with the following data:
   • Account Number
   • Transaction Date
   • Posting Date
   • Dispute Number
   • Description
   • Amount
   • Actions: Submit; Cancel
   • Reason for Dispute
2. The user enters text for a specific dispute and clicks Submit. The UI displays the Disputes Page 3 confirmation:
   • Information from previous page (full text of dispute)
   • Actions: Print this page
3. Oracle Self-Service E-Billing saves the dispute details.

Alternate Path for Disputing a Transaction

Alternate paths can occur with this use case.

The User Selects a Link to Print the Page

The UI displays a page without navigation. The user uses the browser print function to print the page.

Exceptions for Disputing a Transaction

Alternate paths can occur with this use case.

Invalid Field

The Card Member enters an invalid field and the UI displays an error message.