Name

Viewing the Compare by Zip Code Report

Feature Area

Analytic Reports

Description

Displays the usage and charges for an account against the average of all other accounts in the same zip code.

Primary User

Consumer user, CSR hosting administrator

Triggers

• The user clicks the Analytics tab, then clicks Compare by Zip Code from the list of standard reports.
• The user clicks the Billing Reports menu option within the Analytics tab, then clicks Compare by Zip Code.

Active Hyperlinks (Breadcrumbs)

• Analytics. Redisplays the List of Standard Reports page.
• Billing Reports. Redisplays the List of Standard Reports page.

Page Compare by Zip Code Page

Compare by Zip Code Page

Subnavigation bar:

• Report (Active)
• Batch Request

Modules:

• Search
• Report Details (Number of Items)

Search Module:

• Buttons:
  • Submit
• Prompts:
  • Account Number (Displays as data if only one account number is available.)
  • Select Period
  • Service Type (Displays as data if only one service type is available.)
  • Zip Code
  • Billing Reports

Report Details (Number of Items):

• Columns (All sortable):
  • Service Address
  • Your Billed Usage (Service Type Code):
    • Number of Units
  • Your Cost (Currency Code)
  • Zip Code's Average Billed Usage (Service Type Code)
  • Zip Code's Average Cost (Currency Code)
  • Usage Difference (Service Type Code)
  • Cost Difference (Currency Code)

Standard Features

• Printer-Friendly view
• Download CSV or XML

Main Path

The main path to view the Compare by Zip Code report is as follows:

The user clicks the Analytics tab, then clicks Compare by Zip Code for the current bill period.

Oracle Self-Service E-Billing displays the Compare by Zip Code reports.

Alternate Paths

The user selects a different account number from a list and clicks Submit.

Oracle Self-Service E-Billing displays the Compare by Zip Code report for the selected account.

The user selects a different statement period and clicks Submit.

Oracle Self-Service E-Billing displays the Compare by Zip Code report for the selected statement period.

The user selects a different service type and clicks Submit.

Oracle Self-Service E-Billing displays the Compare by Zip Code report for the selected service type.

The user selects a different billing report and clicks Submit.

Oracle Self-Service E-Billing displays the selected report page.

The user selects a download format and clicks Go.

Oracle Self-Service E-Billing downloads the Compare by Zip Code report data in the selected format (CSV or XML).

The user clicks the Printer Friendly link.

Oracle Self-Service E-Billing displays the Compare by Zip Code report data window and the Windows Print dialog.

Exceptions

Oracle Self-Service E-Billing invokes the Error Message use case.