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Email Template in the Business Edition |
Bill Ready Bill Ready with PDF Attachment Bill Ready with Daisy Attachment |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Statement is Ready Dear $User, View Statement | Pay Now Your latest statement for the following billing account(s) are now available online. Billing Account Number ending in $exposeAcctNumCount Statement Date: $stmtdate Statement Amount Due: $dueamount Payment Due Date: $duedate To view your statement, click $ebillingHttpsURL. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Business User) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have Been Enrolled Dear $User, Welcome! Your administrator has enrolled you in the Customer Care Application. Contact your company administrator at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Enrollment (CSR User) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have Been Enrolled Dear $User, Welcome! Your administrator has enrolled you in the Customer Care Application. Contact your company administrator at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_CSR_URL to finish the enrollment process. Log in now and you will be redirected to create your own personal password. This is an automatically generated email. Please do not reply to this message. |
Enrollment (CSR Administrator) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have Been Enrolled Dear $User, Welcome to the Customer Care Application. Now you can start managing other customer service representatives and assisting customers with e-billing. Please visit $Secure_Billing_CSR_URL to finish the enrollment process. Log in now and you will be redirected to create your own personal password. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Organization Administrator) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have Been Enrolled Dear $User, Welcome! Your administrator has enrolled you in the Customer Care Application. Contact your company customer service representative at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Migrated Business User) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have Been Enrolled Dear $User, Welcome to the Customer Care Application. Please visit $Secure_Billing_URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Migrated CSR User) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have Been Enrolled Dear $User, Welcome to the Customer Care application. Please visit $Secure_Billing_CSR_URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Job Alert Success |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Job Completed Successfully Dear $User, The following job completed successfully: $Job_Name$ Job_Type$ Job_Instance_ID $DDN |
Job Alert Failure |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Job Failure Dear $User, The following job did not complete successfully: $Job_Name $ Job_Type$ Job_Instance_ID $DDN $Exception |
Recurring Payment Confirmation |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Welcome to Automatic Bill Payment Dear $User, You have successfully enrolled in the Automatic Bill Payment program for your online accounts. The first automatic bill payment will take place after your next billing cycle. You will receive a payment confirmation email when the payment is submitted. Account Number: $Account_Number Payment Type: $Payment_Type Amount: $Amount You can continue to make other payments on your account using the Quick Payment option on the Payments Menu. Click $Billing_URL to view your e-bills anytime. Thank you for using Automatic Bill Payment. This is an automatically generated email. Please do not reply to this message. |
Recurring Payment Configuration Update |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Automatic Bill Payment Settings Have Been Updated Dear $User, The Automatic Bill Payment settings for your online accounts have been updated. Account Number: $Account_Number Payment Type: $Payment_Type Amount Due: $Amount_Due Thank you for using Automatic Bill Payment. Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Recurring Payment Delete |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Automatic Bill Payment Participation Cancelled Dear $User, This notification confirms that your participation in Automatic Bill Payment has been cancelled. Account Number: $Account_Number Payment Type: $Payment_Type Amount: $Amount Please continue visiting $Billing_URL. Thank you for using Automatic Bill Payment. This is an automatically generated email. Please do not reply to this message. |
Successful Quick Payment |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Thank You for Your Quick Payment Dear $User, Thank you for submitting the following one-time Quick Payment: Account Number: $Account_Number Amount: $Amount Master Reference Number: $Reference_Number Thank you for using Quick Payment. Visit us again to make your next online payment at $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Quick Payment Failure |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Quick Payment Failed A problem occurred during your one-time Quick Payment transaction. The following payment did not process successfully: Amount: $Amount Master Reference Number: $Reference_Number Please visit $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Payment Due |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: You Have a Payment Due Dear $User, You have a payment due for each of the following accounts: Account: $Account Due Date: $Due_Date Due Amount: $Amount_Due You have additional bills; only $Cutoff_Number accounts have been displayed above. Thank you for using online payment. Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Payment Scheduled |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Automatic Payment Schedule Confirmed Dear $User, Automatic payments have been scheduled for the following accounts: Account: $Number Due Date: $Due_Date Total Amount Due: $Due_Amount Amount Paid: $Configured_Amount Outstanding Balance: $Balance_Due $Statement_Credit has been credited to your account. Thank you for using online payment. Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Successful Payment |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Thank You for Your Payment Dear $User, Your payments for the following accounts completed successfully: Account: $Number Amount Due: $Due_Amount Please continue visiting $Billing_URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Failure |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Payment Did Not Complete Successfully Dear $User, Your online payment for the following accounts has failed: Account: $Number Amount Due: $Due_Amount Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Statement Threshold |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: 1st Notice - Your Payment Threshold Exceed Dear $User, Your most recent statement has exceeded the payment threshold you have set for yourself. Account: $Number Amount Due: $Due_Amount Configured Amount: $Configured_Amount Please log into your self-service application at $Secure_Billing_URL and make the necessary changes. Thank You |
Payment Threshold |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Final Notice - Your Payment Threshold Exceed Dear $User, This email is to notify you that t he amount due exceeds the threshold you set for automated payment for the following accounts: Account: $Number Amount Due: $Due_Amount Configured Amount: $Configured_Amount Please continue visiting $Billing_URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Credit Card Expiration |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Credit Card is About to Expire Dear $User, The following credit card account used for online payments is about to expire: Credit Card Number: $Credit_Card_Number Expiration Date: $Expiration_Date Please continue visiting $Billing_URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Account Created Successfully |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Payment Account Created Successfully Dear $User, The following payment account has been created successfully: Account Name: $Account_Name Thank you for using online payment. Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Payment Account Updated Successfully |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Payment Account Updated Successfully The following payment account below has been updated successfully: Account Name: $Account_Name Please continue visiting $Billing_URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Account Deleted Successfully |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Payment Account Deleted Successfully Dear $User, The following payment account has been deleted successfully: Account Name: $Account_Name Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Batch Report Ready |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Batch Reporting Status Dear $User, This notification is to inform you of the status of your batch report: Report Name: $Report_Name Create Date: $Create_Date Start Date: $Start_Date End Date: $End_Date Status: $Status Please continue visiting $Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Login Password Changed |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Login Password Has Been Changed Dear $User, Your login password has been changed; you can use the new password to login. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
User Account Reactivated |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Account Has Been Reactivated Dear $User, Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application. Why wait! Please visit $Secure_Billing_URL to finish the reactivation process. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
CSR User Account Reactivated |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Account Has Been Reactivated Dear $User, Your account has been reactivated; you can once again access your online Customer Care Application. Please visit $Secure_Billing_CSR_URL to finish the reactivation process. This is an automatically generated email. Please do not reply to this message. |
Migrated User Account Reactivated |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Account Has Been Reactivated Dear $User, Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application. Why wait! Please visit $Secure_Billing_URL to finish the reactivation process. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Migrated CSR User Account Reactivated |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Account Has Been Reactivated Dear $User, Your account has been reactivated; you can once again access your online Customer Care Application. Please visit $Secure_Billing_CSR_URL to finish the reactivation process. This is an automatically generated email. Please do not reply to this message. |
Password Expired |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Your Administrator Password is Expiring Dear $User, Your account password will expire in $Number_Days days. Please set a new password. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Email Bounceback |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Invalid Email Address Dear $User, Thank you for updating your email address for your online customer care application. Please click on the link $Secure_Validate_Email to finish your email validation process. This is an automatically generated email. Please do not reply to this message. |
Secure Payment Option Selected |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Information about receiving your Bill Summary via PDF Dear $User, Your have successfully chosen to receive PDF attachments option. Please save this E-Mail notification for future references. When your monthly billing statement has been received within the customer self-service application a Bill Summary via PDF notification will be sent to your inbox. Within this notification there will be a PDF attachment that when you click upon it, you will be prompted for a password. This password consists of the last four digits of your billing account number and your five-digit postal code with no space between them. After opening the PDF attachment you will be able to review your bill summary information. You will be able to visit the Online customer care application anytime to review all statement details, statement history, payments accounts and transactions by clicking $Secure_Billing_URL. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Account Activation) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification Dear $User, If the activation is successful: Your payment account that ends in $accountNumber has been successfully activated. If the activation is not successful): There has been a problem activating your payment account that ends in $AccountNumber One of the following causes: R01: Insufficient Funds; R02 Account Closed; R03 No Account/Unable to Locate Account; R04 Invalid Account Number; R05 Reserved; R06 Returned per ODFI's Request; R07: Authorization Revoked by Customer (adjustment entries); R08: Payment Stopped or Stop Payment on Item; R09: Uncollected Funds; R10: Customer Advises Not Authorized; Item Is Ineligible, Notice Not Provided, Signatures Not Genuine, or Item Altered (adjustment entries); R11:Check Truncation Entry Return (Specify) or State Law Affecting Acceptance of PPD Debit Entry Constituting Notice of Presentment or PPD Accounts Receivable Truncated Check Debit Entry; R12: Branch Sold to Another DFI; R14: Representative Payee Deceased or Unable to Continue in that Capacity; R15: Beneficiary or Account Holder (Other Than a Representative Payee) Deceased; R16: Account Frozen; R17: File Record Edit Criteria (Specify); R20: Non-Transaction Account; R21: Invalid Company Identification; R22: Invalid Individual ID Number; R23: Credit Entry Refused by Receiver; R24: Duplicate Entry; R29: Corporate Customer Advises Not Authorized; R31: Permissible Return Entry (CCD and CTX only); R33: Return of XCK Entry; This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Number Update) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification Dear $User, If the bank account number update is successful: Your Bank Account Number has been changed. New Bank Account Number is: $NewPaymentAccount Old Bank Account Number was: $OldPaymentAccount If the bank account number update is not successful: Your current Bank Account Number is out of date. New Bank Account Number is: $NewPaymentAccount Current Bank Account Number is: $OldPaymentAccount Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Routing Number Update) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification Dear $User, If the bank routing number update is successful: Your Bank Routing Number has been changed. New Bank Routing Number is: $NewRoutingNumber Old Bank Routing Number was: $OldRoutingNumber If the bank routing number update is not successful: Your current Bank Routing Number is out of date. New Bank Routing Number is: $NewRoutingNumber Current Bank Routing Number is: $OldRoutingNumber Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Number and Routing Number Update) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification Dear $User, If the bank account and routing number update is successful: Your Bank Account Information has been changed. New Bank Account Number is: $NewPaymentAccount Old Bank Account Number was: $OldPaymentAccount New Bank Routing Number is: $NewRoutingNumber Old Bank Routing Number was: $OldRoutingNumber If the bank account and routing number update is not successful: Your current Bank Account Information is out of date. New Bank Account Number is: $NewPaymentAccount Current Bank Account Number is: $OldPaymentAccount New Bank Routing Number is: $NewRoutingNumber Current Bank Routing Number is: $OldRoutingNumber Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Type Update) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification Dear $User, If the bank account type update is successful: Your Bank Account Information has been changed. Your new Bank Type is: $NewPaymentType Your old Bank Type was: $OldPaymentType If the bank account type update is not successful: Your current Bank Account Type is out of date. Your new Bank Type is: $NewPaymentType Your current Bank Type is: $OldPaymentType Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Number and Bank Type Update) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification If the bank account number and type update is successful: Your Bank Account Information has been changed. New Bank Account Number is: $NewPaymentAccount Old Bank Account Number was: $OldPaymentAccount Your new Bank Type is: $NewPaymentType Your old Bank Type was: $OldPaymentType If the bank account number and type update is not successful: Your current Bank Account Information is out of date. New Bank Account Number is: $NewPaymentAccount Current Bank Account Number is: $OldPaymentAccount New Bank Type is: $NewPaymentType Current Bank Type is: $OldPaymentType Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account, Routing Number, and Bank Type Update) |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Bank Account Enrollment Notification If the bank account, routing number, and bank type update is successful: Your Bank Account Information has been changed. New Bank Account Number is:$NewPaymentAccount Old Bank Account Number was: $OldPaymentAccount New Bank Routing Number is: $NewRoutingNumber Old Bank Routing Number was: $OldRoutingNumber Your new Bank Type is: $NewPaymentType Your old Bank Type was: $OldPaymentType If the bank account, routing number, and bank type update is not successful: Your current Bank Account Information is out of date. New Bank Account Number is: $NewPaymentAccount Current Bank Account Number is: $OldPaymentAccount New Bank Routing Number is: $NewRoutingNumber Current Bank Routing Number is: $OldRoutingNumber New Bank Type is: $NewPaymentType Current Bank Type is: $OldPaymentType Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment Consolidator - Account Enrollment Job Errors |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Errors/Rejections while executing the Account Enrollment Job - $jobName with job instance ID $jobInstanceId Dear $User, This notification is to inform you that one or more records were not successfully processed when running the following job or rejected by Biller/Consolidator: Job Name: $jobName Task Name: $taskName Job Instance ID: $jobInstanceId Input File Name: $filepath |
Payment Consolidator - Account Enrollment Response Job Errors |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Errors while executing the Account Enrollment Job - $jobName with job instance ID $jobInstanceId Dear $User, This notification is to inform you that one or more records were not successfully processed when running the following job: Job Name: $jobName Task Name: $taskName Job Instance ID: $jobInstanceId Response File Name: $responseFileName $successNum entries processed successfully. $failedNum entries failed to be processed. Please refer to $logfilepath for more information. This is an automatically generated email. Please do not reply to this message. |
Payment Consolidator - Bill Summary Job Errors |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Errors while executing the Bill Summary Job - $jobName with job instance ID $jobInstanceId Dear $User, This notification is to inform you that one or more records were not successfully processed when running the following job: Job Name: $jobName Job Instance ID: $jobInstanceId $successRecordNum entries processed successfully. $failedRecordNum entries failed to be processed. Please refer to $logfilepath for more information. This is an automatically generated email. Please do not reply to this message. |
Payment Consolidator - Bill Summary Acknowledgement Job Errors |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Errors/Rejections while executing the Bill Summary Acknowledgment Job - $jobName with job instance ID $jobInstanceId Dear $User, This notification is to inform you that one or more records were not successfully processed when running the following job or rejected by the payment consolidator: Job Name: $jobName Job Instance ID: $jobInstanceId $successRecordNum entries processed successfully. $failedRecordNum entries failed to be processed. $rejectdRecordNum entries rejected by consolidator. If all accounts were rejected: All entries rejected by Biller/Consolidator. Please refer to $logfilepath for more information. Or Please refer to $rejectfilepath for more information about the rejected accounts. This is an automatically generated email. Please do not reply to this message |
Validate Email |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Please Finish Your Email Validation Process Dear $User, Thank you for updating your email address for your online customer care application. Please click on the link $Secure_Billing_URL to finish your email validation process. This is an automatically generated email. Please do not reply to this message. |
Batch Report Request Expiry |
From: $Admin@Example.com Sent: $Date Time To: $User Subject: Batch Report Request Expiry Dear $User, The following batch requests have expired, please log into the E-Billing application and recreate the batch requests if applicable. Thank You Request Name: $RequestName This is an automatically generated email. Please do not reply to this message. |