Implementation Guide for Oracle Self-Service E-Billing > Using and Customizing Email Notifications >

Email Notification Template Content in the Business Edition


This topic shows the content of the email templates preconfigured for each type of notification in the Business Edition of Oracle Self-Service E-Billing. Table 11 shows the template text provided for each notification type. For the Consumer Edition of Oracle Self-Service E-Billing, see Email Notification Template Content in the Consumer Edition.

Table 11. Notification Types and Email Templates in the Business Edition
Notification Type
Email Template in the Business Edition

Bill Ready

Bill Ready with PDF Attachment

Bill Ready with Daisy Attachment

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Statement is Ready

Dear $User,

View Statement | Pay Now

Your latest statement for the following billing account(s) are now available online.

Billing Account Number ending in $exposeAcctNumCount

Statement Date: $stmtdate

Statement Amount Due: $dueamount

Payment Due Date: $duedate

To view your statement, click $ebillingHttpsURL.

This is an automatically generated email. Please do not reply to this message.

Enrollment (Business User)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have Been Enrolled

Dear $User,

Welcome! Your administrator has enrolled you in the Customer Care Application.

Contact your company administrator at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Enrollment (CSR User)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have Been Enrolled

Dear $User,

Welcome! Your administrator has enrolled you in the Customer Care Application.

Contact your company administrator at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_CSR_URL to finish the enrollment process.

Log in now and you will be redirected to create your own personal password.

This is an automatically generated email. Please do not reply to this message.

Enrollment (CSR Administrator)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have Been Enrolled

Dear $User,

Welcome to the Customer Care Application.

Now you can start managing other customer service representatives and assisting customers with e-billing. Please visit $Secure_Billing_CSR_URL to finish the enrollment process.

Log in now and you will be redirected to create your own personal password.

This is an automatically generated email. Please do not reply to this message.

Enrollment (Organization Administrator)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have Been Enrolled

Dear $User,

Welcome! Your administrator has enrolled you in the Customer Care Application.

Contact your company customer service representative at $Admin_Email to receive your assigned username. Then visit $Secure_Billing_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Enrollment (Migrated Business User)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have Been Enrolled

Dear $User,

Welcome to the Customer Care Application.

Please visit $Secure_Billing_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Enrollment (Migrated CSR User)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have Been Enrolled

Dear $User,

Welcome to the Customer Care application.

Please visit $Secure_Billing_CSR_URL to finish the enrollment process.

This is an automatically generated email. Please do not reply to this message.

Job Alert Success

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Job Completed Successfully

Dear $User,

The following job completed successfully:

$Job_Name$ Job_Type$ Job_Instance_ID $DDN

Job Alert Failure

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Job Failure

Dear $User,

The following job did not complete successfully:

$Job_Name $ Job_Type$ Job_Instance_ID $DDN $Exception

Recurring Payment Confirmation

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Welcome to Automatic Bill Payment

Dear $User,

You have successfully enrolled in the Automatic Bill Payment program for your online accounts.

The first automatic bill payment will take place after your next billing cycle. You will receive a payment confirmation email when the payment is submitted.

Account Number: $Account_Number

Payment Type: $Payment_Type

Amount: $Amount

You can continue to make other payments on your account using the Quick Payment option on the Payments Menu. Click $Billing_URL to view your e-bills anytime.

Thank you for using Automatic Bill Payment.

This is an automatically generated email. Please do not reply to this message.

Recurring Payment Configuration Update

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Automatic Bill Payment Settings Have Been Updated

Dear $User,

The Automatic Bill Payment settings for your online accounts have been updated.

Account Number: $Account_Number

Payment Type: $Payment_Type

Amount Due: $Amount_Due

Thank you for using Automatic Bill Payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Recurring Payment Delete

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Automatic Bill Payment Participation Cancelled

Dear $User,

This notification confirms that your participation in Automatic Bill Payment has been cancelled.

Account Number: $Account_Number

Payment Type: $Payment_Type

Amount: $Amount

Please continue visiting $Billing_URL.

Thank you for using Automatic Bill Payment.

This is an automatically generated email. Please do not reply to this message.

Successful Quick Payment

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Thank You for Your Quick Payment

Dear $User,

Thank you for submitting the following one-time Quick Payment:

Account Number: $Account_Number

Amount: $Amount

Master Reference Number: $Reference_Number

Thank you for using Quick Payment. Visit us again to make your next online payment at $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Quick Payment Failure

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Quick Payment Failed

A problem occurred during your one-time Quick Payment transaction. The following payment did not process successfully:

Amount: $Amount

Master Reference Number: $Reference_Number

Please visit $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Due

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: You Have a Payment Due

Dear $User,

You have a payment due for each of the following accounts:

Account: $Account

Due Date: $Due_Date

Due Amount: $Amount_Due

You have additional bills; only $Cutoff_Number accounts have been displayed above.

Thank you for using online payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Scheduled

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Automatic Payment Schedule Confirmed

Dear $User,

Automatic payments have been scheduled for the following accounts:

Account: $Number

Due Date: $Due_Date

Total Amount Due: $Due_Amount

Amount Paid: $Configured_Amount

Outstanding Balance: $Balance_Due

$Statement_Credit has been credited to your account.

Thank you for using online payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Successful Payment

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Thank You for Your Payment

Dear $User,

Your payments for the following accounts completed successfully:

Account: $Number

Amount Due: $Due_Amount

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Payment Failure

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Payment Did Not Complete Successfully

Dear $User,

Your online payment for the following accounts has failed:

Account: $Number

Amount Due: $Due_Amount

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Statement Threshold

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: 1st Notice - Your Payment Threshold Exceed

Dear $User,

Your most recent statement has exceeded the payment threshold you have set for yourself.

Account: $Number

Amount Due: $Due_Amount

Configured Amount: $Configured_Amount

Please log into your self-service application at $Secure_Billing_URL and make the necessary changes.

Thank You

Payment Threshold

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Final Notice - Your Payment Threshold Exceed

Dear $User,

This email is to notify you that t he amount due exceeds the threshold you set for automated payment for the following accounts:

Account: $Number

Amount Due: $Due_Amount

Configured Amount: $Configured_Amount

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Credit Card Expiration

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Credit Card is About to Expire

Dear $User,

The following credit card account used for online payments is about to expire:

Credit Card Number: $Credit_Card_Number

Expiration Date: $Expiration_Date

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Payment Account Created Successfully

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Payment Account Created Successfully

Dear $User,

The following payment account has been created successfully:

Account Name: $Account_Name

Thank you for using online payment.

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment Account Updated Successfully

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Payment Account Updated Successfully

The following payment account below has been updated successfully:

Account Name: $Account_Name

Please continue visiting $Billing_URL.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Payment Account Deleted Successfully

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Payment Account Deleted Successfully

Dear $User,

The following payment account has been deleted successfully:

Account Name: $Account_Name

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Batch Report Ready

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Batch Reporting Status

Dear $User,

This notification is to inform you of the status of your batch report:

Report Name: $Report_Name

Create Date: $Create_Date

Start Date: $Start_Date

End Date: $End_Date

Status: $Status

Please continue visiting $Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Login Password Changed

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Login Password Has Been Changed

Dear $User,

Your login password has been changed; you can use the new password to login.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

User Account Reactivated

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application.

Why wait! Please visit $Secure_Billing_URL to finish the reactivation process.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

CSR User Account Reactivated

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated; you can once again access your online Customer Care Application.

Please visit $Secure_Billing_CSR_URL to finish the reactivation process.

This is an automatically generated email. Please do not reply to this message.

Migrated User Account Reactivated

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application.

Why wait! Please visit $Secure_Billing_URL to finish the reactivation process.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Migrated CSR User Account Reactivated

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Account Has Been Reactivated

Dear $User,

Your account has been reactivated; you can once again access your online Customer Care Application.

Please visit $Secure_Billing_CSR_URL to finish the reactivation process.

This is an automatically generated email. Please do not reply to this message.

Password Expired

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Your Administrator Password is Expiring

Dear $User,

Your account password will expire in $Number_Days days. Please set a new password.

Thank you for using online payment.

This is an automatically generated email. Please do not reply to this message.

Email Bounceback

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Invalid Email Address

Dear $User,

Thank you for updating your email address for your online customer care application.

Please click on the link $Secure_Validate_Email to finish your email validation process.

This is an automatically generated email. Please do not reply to this message.

Secure Payment Option Selected

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Information about receiving your Bill Summary via PDF

Dear $User,

Your have successfully chosen to receive PDF attachments option.

Please save this E-Mail notification for future references.

When your monthly billing statement has been received within the customer self-service application a Bill Summary via PDF notification will be sent to your inbox. Within this notification there will be a PDF attachment that when you click upon it, you will be prompted for a password.

This password consists of the last four digits of your billing account number and your five-digit postal code with no space between them.

After opening the PDF attachment you will be able to review your bill summary information.

You will be able to visit the Online customer care application anytime to review all statement details, statement history, payments accounts and transactions by clicking $Secure_Billing_URL.

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Account Activation)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

Dear $User,

If the activation is successful:

Your payment account that ends in $accountNumber has been successfully activated.

If the activation is not successful):

There has been a problem activating your payment account that ends in $AccountNumber

One of the following causes: R01: Insufficient Funds; R02 Account Closed; R03 No Account/Unable to Locate Account; R04 Invalid Account Number; R05 Reserved; R06 Returned per ODFI's Request; R07: Authorization Revoked by Customer (adjustment entries); R08: Payment Stopped or Stop Payment on Item; R09: Uncollected Funds; R10: Customer Advises Not Authorized; Item Is Ineligible, Notice Not Provided, Signatures Not Genuine, or Item Altered (adjustment entries); R11:Check Truncation Entry Return (Specify) or State Law Affecting Acceptance of PPD Debit Entry Constituting Notice of Presentment or PPD Accounts Receivable Truncated Check Debit Entry; R12: Branch Sold to Another DFI; R14: Representative Payee Deceased or Unable to Continue in that Capacity; R15: Beneficiary or Account Holder (Other Than a Representative Payee) Deceased; R16: Account Frozen; R17: File Record Edit Criteria (Specify); R20: Non-Transaction Account; R21: Invalid Company Identification; R22: Invalid Individual ID Number; R23: Credit Entry Refused by Receiver; R24: Duplicate Entry; R29: Corporate Customer Advises Not Authorized; R31: Permissible Return Entry (CCD and CTX only); R33: Return of XCK Entry;

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Bank Account Number Update)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

Dear $User,

If the bank account number update is successful:

Your Bank Account Number has been changed.

New Bank Account Number is: $NewPaymentAccount

Old Bank Account Number was: $OldPaymentAccount

 

If the bank account number update is not successful:

Your current Bank Account Number is out of date.

New Bank Account Number is: $NewPaymentAccount

Current Bank Account Number is: $OldPaymentAccount

Please login to change your profile.

 

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Bank Routing Number Update)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

Dear $User,

If the bank routing number update is successful:

Your Bank Routing Number has been changed.

New Bank Routing Number is: $NewRoutingNumber

Old Bank Routing Number was: $OldRoutingNumber

 

If the bank routing number update is not successful:

Your current Bank Routing Number is out of date.

New Bank Routing Number is: $NewRoutingNumber

Current Bank Routing Number is: $OldRoutingNumber

Please login to change your profile.

 

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Bank Account Number and Routing Number Update)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

Dear $User,

If the bank account and routing number update is successful:

Your Bank Account Information has been changed.

New Bank Account Number is: $NewPaymentAccount

Old Bank Account Number was: $OldPaymentAccount

New Bank Routing Number is: $NewRoutingNumber

Old Bank Routing Number was: $OldRoutingNumber

 

If the bank account and routing number update is not successful:

Your current Bank Account Information is out of date.

New Bank Account Number is: $NewPaymentAccount

Current Bank Account Number is: $OldPaymentAccount

New Bank Routing Number is: $NewRoutingNumber

Current Bank Routing Number is: $OldRoutingNumber

Please login to change your profile.

 

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Bank Account Type Update)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

Dear $User,

If the bank account type update is successful:

Your Bank Account Information has been changed.

Your new Bank Type is: $NewPaymentType

Your old Bank Type was: $OldPaymentType

 

If the bank account type update is not successful:

Your current Bank Account Type is out of date.

Your new Bank Type is: $NewPaymentType

Your current Bank Type is: $OldPaymentType

Please login to change your profile.

 

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Bank Account Number and Bank Type Update)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

If the bank account number and type update is successful:

Your Bank Account Information has been changed.

New Bank Account Number is: $NewPaymentAccount

Old Bank Account Number was: $OldPaymentAccount

Your new Bank Type is: $NewPaymentType

Your old Bank Type was: $OldPaymentType

 

If the bank account number and type update is not successful:

Your current Bank Account Information is out of date.

New Bank Account Number is: $NewPaymentAccount

Current Bank Account Number is: $OldPaymentAccount

New Bank Type is: $NewPaymentType

Current Bank Type is: $OldPaymentType

Please login to change your profile.

 

This is an automatically generated email. Please do not reply to this message.

Payment - Bank Account Enrollment (Bank Account, Routing Number, and Bank Type Update)

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Bank Account Enrollment Notification

If the bank account, routing number, and bank type update is successful:

Your Bank Account Information has been changed.

New Bank Account Number is:$NewPaymentAccount

Old Bank Account Number was: $OldPaymentAccount

New Bank Routing Number is: $NewRoutingNumber

Old Bank Routing Number was: $OldRoutingNumber

Your new Bank Type is: $NewPaymentType

Your old Bank Type was: $OldPaymentType

 

If the bank account, routing number, and bank type update is not successful:

Your current Bank Account Information is out of date.

New Bank Account Number is: $NewPaymentAccount

Current Bank Account Number is: $OldPaymentAccount

New Bank Routing Number is: $NewRoutingNumber

Current Bank Routing Number is: $OldRoutingNumber

New Bank Type is: $NewPaymentType

Current Bank Type is: $OldPaymentType

Please login to change your profile.

 

This is an automatically generated email. Please do not reply to this message.

Payment Consolidator - Account Enrollment Job Errors

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Errors/Rejections while executing the Account Enrollment Job - $jobName with job instance ID $jobInstanceId

Dear $User,

This notification is to inform you that one or more records were not successfully processed when running the following job or rejected by Biller/Consolidator:

Job Name: $jobName

Task Name: $taskName

Job Instance ID: $jobInstanceId

Input File Name: $filepath

Payment Consolidator - Account Enrollment Response Job Errors

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Errors while executing the Account Enrollment Job - $jobName with job instance ID $jobInstanceId

Dear $User,

This notification is to inform you that one or more records were not successfully processed when running the following job:

Job Name: $jobName

Task Name: $taskName

Job Instance ID: $jobInstanceId

Response File Name: $responseFileName

 

$successNum entries processed successfully.

$failedNum entries failed to be processed.

 

Please refer to $logfilepath for more information.

This is an automatically generated email. Please do not reply to this message.

Payment Consolidator - Bill Summary Job Errors

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Errors while executing the Bill Summary Job - $jobName with job instance ID $jobInstanceId

Dear $User,

This notification is to inform you that one or more records were not successfully processed when running the following job:

Job Name: $jobName

Job Instance ID: $jobInstanceId

$successRecordNum entries processed successfully.

$failedRecordNum entries failed to be processed.

Please refer to $logfilepath for more information.

This is an automatically generated email. Please do not reply to this message.

Payment Consolidator - Bill Summary Acknowledgement Job Errors

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Errors/Rejections while executing the Bill Summary Acknowledgment Job - $jobName with job instance ID $jobInstanceId

Dear $User,

This notification is to inform you that one or more records were not successfully processed when running the following job or rejected by the payment consolidator:

Job Name: $jobName

Job Instance ID: $jobInstanceId

$successRecordNum entries processed successfully.

$failedRecordNum entries failed to be processed.

$rejectdRecordNum entries rejected by consolidator.

If all accounts were rejected:

All entries rejected by Biller/Consolidator.

Please refer to $logfilepath for more information.

Or

Please refer to $rejectfilepath for more information about the rejected accounts.

This is an automatically generated email. Please do not reply to this message

Validate Email

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Please Finish Your Email Validation Process

Dear $User,

Thank you for updating your email address for your online customer care application.

Please click on the link $Secure_Billing_URL to finish your email validation process.

This is an automatically generated email. Please do not reply to this message.

Batch Report Request Expiry

From: $Admin@Example.com
Sent: $Date Time
To: $User
Subject: Batch Report Request Expiry

Dear $User,

The following batch requests have expired, please log into the E-Billing application and recreate the batch requests if applicable.

Thank You

 

Request Name: $RequestName

 

This is an automatically generated email. Please do not reply to this message.

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