About Customer Facing Services

Customer facing services represent the commercial view of the services that you expose to your customer (a service represents the way that a product is realized and delivered to a customer).

You can use the same customer facing service to fulfill different but similar product offers. For example, the same Broadband_Internet_Access service can be used to fulfill a Broadband product and a Broadband_Bandwidth product. You map the data elements defined for customer facing services to data elements defined on products. Additionally, you associate customer facing services with resource facing services (as components). For example, you can associate with a CFS the resource facing services available to fulfill the service, such as DSL or DOCSIS.

See Design Studio Concepts for more information about customer facing services.